If you are having problems downloading stickers on the Viber app, whether you’re on iOS, Android, or another operating system, please follow these steps:
- Check if you have free space on your phone. On an iPhone, launch the settings app, tap the “General” tab, and choose the About tab. On Android, select the Menu key on the Home screen, tap “Settings”, and select “SD Card and Phone Storage”. There you will see “Available space”. If you do not have enough space to download the stickers, they won’t download.
- Check if you are downloaded free or paid stickers. If the stickers cost money, make sure you have permission to authorize payments on your phone. If you do not, or if your account doesn’t have a credit card attached to it, you may not be able to download those stickers.
- Update Viber. Go to the App Store and see if an update for Viber is required. If it is, go ahead and update the app.
- If all else fails, delete and re-install Viber. While rare, you may have a problem with your Viber app and need to refresh it. To do this, simply delete the app, go to the App Store, and reinstall it. Don’t worry—you will not be deleting your account, and it will be available when you reinstall the app.