Viber is Available for Download at Android Market

Posted on July 20, 2011 in News and tagged ,

No more waiting, no more beta test subscription, the Viber for Android is finally here and available for download at Android Market. Just to remind, during the closed group beta period, which started this May, Viber for Android was tried by some 50,000 users. In that period, beta version had several releases, so we can assume that this final version is quite much free from critical bugs on most devices.

Android version has several features which are not available on iPhone, such as a running at full screen when Viber call is received, pop-up text message notifications which enables user to replay directly from itself and possibility to set Viber as default call provider.
You can find it for download at Android Market or if you are reading this with your Android device just click on this link.
Important notice! If you already have Viber beta installed (beta testers), you have to uninstall previous version before downloading version from Android Market.

Viber also announced that currently they have 12 million active users (20 millions registered) which are talking 11 million minutes per day with average call length of 6 minutes. Compared to over 500 million of Skype users it still looks small (note that Skype is primary desktop application). But knowing that there is 120 million of Android devices out there, it seems that things are getting little bit more interesting.

What is next? Blackberry version is in works and probably will be next in line. Viber said that they are planning versions for Nokia and Windows Mobile devices, but this will probably not be soon as those two platforms are struggling on the mobile market. Android as a currently most growing mobile platform is supported and this is probably most important for Viber future. I hope that after this we can hope for some new features for existing users, like conference calls, group messages and video calls.

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  • Itamar

    Thank you very much!
    but i have a problem
    im using samsung galaxy s 2.3.3 version
    when trying to speak with iphone users they cant hear me.
    I didnt try to use it with an android user yet…
    are there any solutions? should itry to uninstall and re install?

    • ViberTeam

      Hi,
      Are you using a custom ROM or stock one?

      • Itamar

        Its not custom its the one I've got with the device
        if you need more information like version number and stuff i will share gladly

        • ViberTeam

          1. Please go to volume settings in your Android and make sure all volumes are set to maximum
          2. Second, remove Viber, reboot your Android, reinstall Viber and test it again please.
          3. Lastly, please try to make a call to another Android phone with Viber, in order to pinpoint the source of the problem.

          * btw – yes, it'll be helpful to get version numbers from you.

          • Itamar

            It works!
            i did as you told me and called a fried ,
            in the beginning he couldn't hear me but after 4 seconds it was all good.
            i have to say that maybe it was working before the reinstall and that i didnt wait enough time
            for it to connect.
            anyway
            thanks !

          • http://www.facebook.com/people/Henrik-Norgaard/1407136162 Henrik Norgaard

            Been trying for 2 days now to register on my Samsung Galaxy S2 with no luck, no SMS appear, once I got a call with a code, typed it in and it worked, 2 min later another call with a new pin and then it said registration failed try again, tried many times, but no calls now and error message many times????
            Im living in Thailand fuy

          • http://www.viber.com Viber

            Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

            What happens now?

          • Carlprince125

            how do we do…to download aviber…

          • http://www.viber.com Viber

            Hi again Henrik,

            We are about to release a new multilingual version of Viber!
            I was wonder if we could ask for your help confirming our existing translation to Thai (or any other language that you speak)?
            It’s only several lines, and should take about 5 minutes ;)

            If it’s OK with you, please reply to me with your email so we can send you the short instructions.

            Thank you in advance,
            the Viber Team

  • Calvin

    Everytime I restart my phone, then viber want me to key my phone number and activation code again. What is the problem?
    I am using Samsung Galaxy S as well, not custom firmware, version 2.2.1.

    • ViberTeam

      Please deactivate Viber (through Viber's settings), delete it, and reinstall from Market.

      Let me know if the problem still exists after that.

  • Raphael

    Viber won't stop sending me the activation SMS, receive around ten through the day and it just don't stop. What shall I do?

    • ViberTeam

      Hmm..
      Does it throw you out to Viber's registration page also, or simply sends you ten SMS with the same code every day?

      • Raphael

        It stopped now. It was sending me the same SMS over and over, even with Viber already working. Deactivated and activated again. It didn't sent me the message so I did the call option. It's weird and now I don't know if this is a problem with your sms sender or with my sms app. But thanks anyway!

        • ViberTeam

          Hmm.. so now it works fine and you can use Viber, right?

          Maybe it was a temporary problem with our server. Anyway – please let me know if it happens again.

  • Leandro

    Hey! I just can't receive the sms activation code… =(
    i try to click on the link that leaves me to the mobile site to get the phone call. But, after i try for the first time (witch i lost the call) and try again, i receive that message: "An error has occurred during the viber activation process. Try again". So i can't receive a new phone call.

    • ViberTeam

      Hi Leandro,
      1. What country do you live in? Which cellular network?
      2. Please try removing Viber, wait 24 hours, and reinstall.

      If it still doesn't work, let me know.

  • Khuram

    Installed Viber for my Galaxy Ace its not connecting to server al all on wifi

    • ViberTeam

      What country are you located in? Which cellular network?

  • Nina

    Viber works great, but seems like it has slowed down my android phone and also kicking google chat app out and I need to reconnect gchat frequently. Any thoughts on how to fix this?

    • ViberTeam

      We haven't received this complaint this far. The collision you are describing isn't necessarily caused by Viber. You might want to check it out by isolating the problem, and if it remains – maybe contact Google.

  • Mille

    Hi. I really want to download Viber, but it doesn't exist in my android market.
    I simply can't find it and if i search for it, it doesn't exist.

    I then tried to download the .apk file on my mac and transfer it by bluetooth – but because Sony Ericsson is a freaking stupid company they don't want to coorporate with apple.

    Do you have any suggestions on how to get the app onto my phone?
    I have also tried to just go into this website through my phone and download it from the front page – and that is not possible either.. it sends my to android market where the "viber page" doesn't exist :(

    Please help

    • ViberTeam

      We assume you have HTC Wildfire or HTC Hero?

      HTC Wildfire and HTC Hero are currently unavailable in Market, and that is because we got reports of severe problems from Viber users with both these devices.

      However, we decided that we will bring it back to Market anyway, hopefully soon. Meanwhile, you can use this link to manually download the .APK intended for partially-supported devices: http://helpme.viber.com/index.php/Knowledgebase/A…

  • scooota

    downloaded this viber app on my wildfire and it works just fine!!! very straight forward, dunno what everyones issues are???

    • ViberTeam

      Some other Wildfire users reported audio problems, but we're glad it works fine for you. This is exactly why we enabled it back on Market :)

  • Omer

    Hi,

    I was using viber for the last month or so but ever since I got the new updated version I get this error and the whole app just crashes "process com.viber.voip" I am using a stock Samsung Galaxy S2

    Your help would be greatly appreciated regarding this matter,

    Omer

    • ViberTeam

      Hi,

      Does Viber show you an option to create crash logs whenever it crashes?

  • Trish

    Hi I am using Viber on my Samsung Galaxy S – when I try to make a call to anyone now (whether they have Viber or not) it forces me to choose if I want to make a viber call or a normal call. This is a pain especially when using the carkit. Anyone know how I can erase this option coming up?

    • http://www.viber.com Viber

      When you have the option to choose a dialer, there should be an option of making the dialer you selected your default dialer.

      After you check this option, that’ll stay your default dialer, and the window you are describing will not appear anymore.

      • Llavore

        ok. I had this same problem and did the same, but I’m not happy now and would like to have the option of choosing either a normal call or a viber call. I’ve tried changing that from the “call setting” but didn’t succeed, heelp!

        • http://www.viber.com Viber

          Which device do you have? Which version of Android?

  • http://pulse.yahoo.com/_KE2R2Z4AGCZILDHUH45TDYW3ZM simmycaro

    Hi, I recently downloaded the droid viber app on the samsung Galaxy S1. The first time I used viber it worked fine. However ever since the first time the app keeps freezing or crashing. The screen turns black for a while, and when it finally loads my phonebook won’t load. The main menu buttons show but in the middle of the screen is a white page with the words “loading…” on it. If I press recent calls, the same blank screen appears. I have to turn my phone on and off everytime for the app to work.

    Also, how do I make international calls? More precisely, how should the number be saved in my contacts as? This is a Korean phone line, and if I want to call to the states do I save the contact as +1 111-111-111? Because I’ve tried typing on the dialpad that format and the call doesn’t work, even though that phone has Viber installed. Any suggestions? I’m thinking about deleting the app and redownloading it.

    • http://www.viber.com Viber

      About the freeze/crash problem – it is really hard for us to understand the source of the problem from the information you’ve given. It sounds as though there might be some other app colliding with Viber. Are you using a custom ROM, or stock ROM?

      Calling internationally is just as you described it. To call the states: +1-XXX-XXX-XXXX and to call Korea (from abroad): +82-1X-XXXX-XXXX, etc.

      If it still doesn’t work, try deleting Viber and reinstalling.

    • http://www.viber.com Viber

      Hi again,
      We plan to release Viber in Korean soon!

      We would appreciate your help with adding missing translated lines, and confirming the existing translations previously added by users: http://translate.viber.com

      Thank you in advance :)
      the Viber Team.

  • Tgsmith45

    I have Viber downloaded to my Samsung Galaxy S and have all the Viber screen features on my phone. I am able to send and receive texts but cannot make phone connection with anyone in my address book. I hear a call coming in but when I answer the screen reverts to my address book. Like-wise when I make a call and the recipient answers but I can’t pick up the call and the screen reverts to the address book screen.

    I have reinstalled several times, which has never been a problem, but the outcome remains the same. Can you please advise on this problem

    • http://www.viber.com Viber

      Are you using a custom ROM?
      Which Android version do you have?
      What does the other side see when this error occurs to you?

  • Mithun Thakkar

    hi there, I am unable to install Viber on my Acer A500 tablet. Can you please help me with it?

    • http://www.viber.com Viber

      Viber does not officially support Viber on Tablets yet. We are working on it these days, and it will hopefully be ready within the next few weeks.

  • Geeberry99

    Hi, I’ve installed two different versions of Viber on my Samsung Galaxy 5, and when I enter my mobile number, it doesn’t send me the text to set it up?
    And I’m just wondering why it won’t work?! :( .

    • http://www.viber.com Viber

      The problem has nothing to do with your device.

      There is a known problem in some countries with inability to receive our code. We are trying to fix that, but it seems to us like a problem with the cellular providers themselves.

      Meanwhile, please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).
      If you still receive nothing, contact our support team at http://support.viber.com and give them the details of the problem.

  • Ccraig29

    I installed viber on a Motorola Triumph and it worked fine. I had to return that Triumph and I purchased another Triumph. When I installed on the new phone, viber wouldn’t recognize the viber user on my list and I couldn’t receive texts or calls from the only viber contact I have. How can I get it to recognize the contact.

    • http://www.viber.com Viber

      Enter Viber and find a person you know has Viber in the “All” contact list. Enter his details, change a digit, save and exit. Then enter his contact again, change the digit back (to the original, correct number), save and exit. Wait about 10 minutes and see if he’s recognized as a Viber user now.

      If it doesn’t work, please go to Viber’s DialPad and try to manually dial the number in its FULL format (including the “+” sign, the country code, area code, etc.)

      Note that unfortunately, Viber does not officially support Motorola Triumph yet, and that’s because it’s quite a rare device. We might be adding full support in the future, but for now there is not much we can do :(

      We apologize for the inconvenience.

  • Johnbmills

    can iphone callers with vibe call android phones and vice versa ,at no charge

    • http://www.viber.com Viber

      Yes, calls between Viber users are free regardless of the device type they use.

  • Kerrie06xxx

    I have viber on my samsung galaxy s2 and it just says i have no contacts with viber wen all my friends have viber please help :(

    • http://www.viber.com Viber

      Hi Kerrie,
      Open Viber and find a person you know who has Viber in the “All” contact list. To reboot synchronization, change a digit, save and exit the contact list. Open contact again, change the digit back to the original, correct number, save and exit. Wait for approximately 10 minutes and see if the contact is now recognized as a Viber user.

      If this doesn’t work, please contact our support team at: http://helpme.viber.com and in the meantime you can use Viber’s DialPad to manually dial the number in its FULL format (including the “+” sign, the country code, area code, etc.)

  • Whenwherewho123

    Viber seems lock up my i9003 contact list. I cannot access contact list until killing the Viber by Adance Task killer.

    Any cure to this?

  • Envegas

    I downloaded the updated viber for my iphone 3 but when i type the text screen is black such that I can’t see what im typing until i have send the message. How can i fix this?

    • Txorupower

      The same problem. The screen for write any sms puts in black and I can’t see nothing when I write (just with the updated, before no) I have iphone 3 too.

      • http://www.viber.com Viber

        The black text field is a known issue, and we’re working to fix it at the moment. We thank you for your patience :)

        • meow123.

          i hate the black text area cause i can’t see any mistakes !

          • http://www.viber.com Viber

            Please download the new Viber 2.1.1 and try it out. Make sure you uninstall the current version, and only then install 2.1.1

  • Rj_lt920

    i have a friend who already have a viber account, and i tried to add her in my contacts but it says i cant because the contact (my friend) must have a viber account. anyone???? im in new zealand and my friend is in illinoise..

    • http://www.viber.com Viber

      Open Viber and find a person you know who has Viber in the “All” contact list. To reboot synchronization, change a digit, save and exit the contact list. Open contact again, change the digit back to the original, correct number, save and exit. Wait for approximately 10 minutes and see if the contact is now recognized as a Viber user.

      If this doesn’t work, please enter Viber’s DialPad and try to manually dial the number in its FULL format (including the “+” sign, the country code, area code, etc.)

      If none of the above worked, please contact our support team at: http://helpme.viber.com

  • Nicof

    hi there,
    i installed new viber version and after that all probs. begun, i am not able to add contacts or type sms, there is always a black screen and it goes back to android home screen, it doesn’t work anymore, the old version was working great, the news isn’t ;( , i’m sad cause i was just using it for 3days now and not it isn’t working anymore….
    please help me out …

    • http://www.viber.com Viber

      Please uninstall your current version and install the new one – Viber 2.1.1
      At any rate – we are working to fix the problems at the moment, and we hope to find a solution soon.

  • Bernie Habrian

    Hi,

    I downloaded viber in my ZTE tab which is running on 2.2 android.
    no SMS for access code after registered then tried another way but always got “An error has occurred during the Viber activation process.
    Make sure you entered the correct Phone number.
    To enter a new number click here.”
    I am very sure that i entered my number correctly.

    Thanks and waiting your prompt response…

    • http://www.viber.com Viber

      Hi,
      Please try removing Viber, wait 24 hours (at least), then try again.
      If the problem still persists, contact our support team at http://support.viber.com and they will try to help you further.

  • Prem Myname

    I want to keep my tExt message history to my e-mail or back up before I update my iphone to be ios5,how can I do? Can I still use old code after I update it?

    • http://www.viber.com Viber

      Unfortunately keeping chat history is an option that’s still not available at this stage (we plan to add it in the future).

      Upgrading to iOS5 won’t necessarily delete your message history, but we can’t guarantee it we’re afraid :(

      And yes, you *should* be able to use the old code after you upgrade to iOS5.

      • Keflores_16

        Is Sony Ericsson Xperia Neo V, Android OS 2.3.4 (gingerbread), can work on this?

        • http://www.viber.com Viber

          Please do not post the same message in different pages in ViberFAQ, or we will be forced to ban you.

          We have already answered you in one of your posts.

  • Marcelaramirezroca

    Hi. Viber was working fine on mi Motorola cliq 2, but then I lost incoming call sound. I decided to deactivate my account and uninstall to install again. However, every time I try to get a new code it asks to introduce a new code. Please help!! I was total in love with your app!

    • http://www.viber.com Viber

      Please note that Viber does not officially support Motorola Cliq 2, and this could be the source of the problem here.

      1. Which version of Android are you running?
      2. Are you running a custom ROM?

  • Palaniyappan

    I am having HTC mobile can i install it will work

    • http://www.viber.com Viber

      Which HTC do you have?

  • Gujigaluk

    does anyone have an estimate release date for viper on blackberry.

    • http://www.viber.com Viber

      2011 would be a good estimate, but no guarantees yet :)

  • Wrend_tina

    I installed it in my samsung galaxy s2 two months ago & had no probs at all untill it updated 2 weeks ago now it nolonger works, I have tried uninstalling it & re-installing it but still it says try forcing closure or report when I load it up! Its really annoying as I used it daily!

    • Nicof

      have the same prob. exactly the same… you should write to tech. support, maybe they can help you out…
      for my device they couldn’t ; they said maybe it will work when they release the next update…

      • http://www.viber.com Viber

        Hi,

        Wrend – yes, as mentioned above, Viber 2.1.3 should be released soon (hopefully within a week), and we would appreciate if you could try it out when it’s available, and let us know if it’s solved or not.

        By the way – how often does it Force Close? Are you prompt to send crash logs when it force closes?

  • Lokdoi17

    Hi

    Does Viber work with custom roms?

    • http://www.viber.com Viber

      As a whole, Viber does not officially support Custom ROMs.

      A few months ago we developed partial support for the 2 most popular ROMs: CM7 and MIUI, but we can’t guarantee no problems would arise with them either.

  • sana

    i bought samsung galaxy ace 2.2.1 android version ,im unable to connect any calls on viber (e.g)when im calling my husband on his iphone4 with viber on wifi ..just the bell is ringing but its not getting connected ..when he is trying to call me also but on my galaxy ace just the bell is ringing but unable to connect.its unable to connect from either sides..wo both r on wi-fi on same network.. we can send messages to each other on viber but calls are not getting connected on viber..but on same network my husband (i-phone4)is able make call to other on viber but not me..plz help..but once may be 1 week b4 i was able to connect call once on viber but then im unable to connect call..im in saudi arabia..for this do i hav to upgrade to gingerbread 2.3.4 OS???plzz help

    In Others > Others > Connect

    • http://www.viber.com Viber

      Hi Sana,
      The problem you are describing could have 2 possible sources:
      1. Note that Galaxy Ace is not officially supported by Viber. This could be the reason for the problem you are describing, but since you say that you did manage to make one call successfully, this might not be the case.
      2. Your WiFi network might be blocking Viber. Please try to use Viber on your Ace when connected to different WiFi networks, or make sure to enable the following ports on your personal WiFi:
      TCP: 5242 + 4244
      UDP: 5243 + 9785

      If you are not sure how to enable ports on your router, please contact your router manufacturer or look for solutions online.

      • Keflores_16

        Hi. is Sony Ericsson Xperia Neo V, Android OS 2.3.4 (gingerbread) can work on viber?

        • http://www.viber.com Viber

          Please do not post the same message in different pages in ViberFAQ, or we will be forced to ban you.

  • Lorresa

    hi i have galaxy s, and for months worked fine but today viber dosen’t work i dont know where is problem.. viber cant connect :) , on my desktop i see this. VIBER SERVICE IS CURRENTLY UNAVAILABLE OR BEING BLOCKED. PLEASE TRY AGAIN LATER.. :) ) all the day.. what I have to do ?

    • http://www.viber.com Viber

      There was a temporary issue with our servers which should be fixed now. Please try it out again and make sure it’s working properly :)

      • Radovan

        the problem is still there. Can you just people make it work or should i stop using it?

        • http://www.viber.com Viber

          1. What country are you located in? Which cellular provider?
          2. Did you try testing Viber on both 3G and a few different WiFi networks? Is it the same on all of them?

  • Shaz

    hi i have galaxy s2, when i make calls using 3g it gets hang….
    using wi-fi it works fine…plz help….

    • http://www.viber.com Viber

      Hi Shaz,
      What country are you located in? Which cellular network?
      Is this problem on 3G happening when you’re trying to call all of your contacts?

      • Shaz

        I am in Bahrain….Its happening on 3G only to all my friends…when they rcv the call my handset gets hang…

        • http://www.viber.com Viber

          Your cellular provider in Bahrain might have blocked Viber then :(
          The UAE has the same block, and we suspect that now also Bahrain did it as well.

          Please let me understand something more clearly:
          1. Is Viber blocked on *ALL* 3G networks all over Bahrain?
          2. Can Viber be used fine on WiFi?

      • Shaz

        Also I am not able to rcv any call via viber using 3G, when i rvc, its get discnnctd and shows me as a missd call

  • Elizabeth

    Hi there. I downloaded Viber a week ago and used it for a text convo for the first time yesterday. It worked well for 12 hours and now it has frozen. I’m unable to do anything when I click on that contact’s name and I cannot open the conversation history. I’m on iPhone 4s – help?

    • http://www.viber.com Viber

      Hi Elizabeth,
      Has anything changed on your phone when the problem started?
      1. Did you install any new app that might collide with Viber?
      2. Did you try rebooting your phone?
      3. Does uninstalling and reinstalling of Viber works? (attention – this will result in deleting your message history).

  • mhay

    Does viber works at samsung galaxy ace?

    • http://www.viber.com Viber

      Yep, it should work just fine.
      Have you tried it out?

  • http://www.facebook.com/profile.php?id=100000183861379 Rainbow Ct

    I downloaded viber in Phone LG Optimus 1 which is running on 2.3 android.
    no SMS for access code after registered then tried another way but always got “An error has occurred during the Viber activation process.
    Make sure you entered the correct Phone number.
    To enter a new number click here.”
    I am very sure that i entered my number correctly.
    I also use this number to register at all times, and it works great, but it’s just deactivate them.

    Thanks and waiting your prompt response…

    • http://www.viber.com Viber

      Hi,

      Our servers were undergoing scheduled maintenance work over the past 4-5 hours, but all should be back to normal now.

      Please try to register again. If you still fail to receive the code, try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • tonyb1997

    does viber work on a nokia x 3-02?

    • http://www.viber.com Viber

      Unfortunately not :(

  • Crack

    Just downloaded on samsung galaxy s and made a call completly free, excellent app and voice clarity is like im standing next to the person. Well done and would reccomend to everyone.

    • http://www.viber.com Viber

      We’re glad you’re enjoying Viber! Happy New Year :)

  • Ritarolandrobertsson

    Hi Im going to spain for a few months, can i still use Viber in spain & make free calls & txt messags.

    • http://www.viber.com Viber

      Yep, you can :)

      Find a stable WiFi network, and once you’re connected – you’re good to go.

  • Simon

    Just installed Viber on my Android m/c. Said it was ok and
    Asked for the code which i gave it. But when i hit the icon to run the app
    I get a blank screen which after 15sec drops back to my home page

    • http://www.viber.com Viber

      1. What device exactly do you have?
      2. Which version of Android OS?
      3. Are you running a Custom ROM?

  • jane

    hi, i’m planning to buy samsung galaxy w. does viber works on that? thanks.

    • http://www.viber.com Viber

      We haven’t thoroughly tested Viber on this specific device yet (we don’t officially support it), but we haven’t received many complaints from Galaxy W users, so we believe it should work generally.

      Once you have your new Galaxy W, you can download Viber from Market, try it out and we would be happy to receive your feedback on how it works on your device.

      • jane

        thanks! what about viber in samsung galaxy ace? im really confused what android phone i will buy just to get this app, the viber. i really want this app because my husband is in other country.

        • http://www.viber.com Viber

          Ace is officially supported by Viber :)

    • Kanna

      Hi Jane, does viber work on your Samsung Galaxy W. I plan to buy one.

      • http://www.viber.com Viber

        We haven’t thoroughly tested Viber on this specific device yet. You can check out our list of officially supported devices at: http://bit.ly/rqbZEw

        However, as far as we heard from some users, Viber did work on their Galaxy W just fine. We would still like to hear your feedback once you get your Galaxy W and test Viber on it :)

  • 311storm

    I’m in the US and have an iphone 4 with ios 5.0.1. I love viber because of the sound quality. I talk frequently to friends in the UK and the call usually gets dropped after 10 minutes. Sometimes it won’t, but 9 out of 10 times it does.

    • http://www.viber.com Viber

      Please report this issue to our support team. Here is the direct link: http://bit.ly/ukGVJ0

      In the ticket, explain the steps you took (if any) in order to try and find the source of the problem.

  • Peter Henry

    Can I download Viber on to my Blackberry

    • http://www.viber.com Viber

      Not yet.
      Viber for Blackberry is currently at its final stages of development, and it’s getting closer and closer! We hope to have news soon :)

  • Evee

    I have Samsung Galaxy W. Can I get Viber on it? Thanks

  • Anonymous

    I have a Samsung Galaxy Ace. I already downloaded and installed Viber. But everytime I try to call I see this “VIBER SERVICE IS CURRENTLY UNAVAILABLE OR BEING BLOCKED. PLEASE TRY AGAIN LATER. PLACE A REGULAR CALL INSTEAD?” What do I need to do?

    • http://www.viber.com Viber

      Hi,
      What country are you located in? Which cellular network?
      Please test this issue on a few different networks. Does this problem occur on all of them?

      • Anonymous

        Philippines. But it was fine already no more problems experienced :)

        • http://www.viber.com Viber

          Glad to hear :)
          Enjoy!

  • Jrf

    I have Viber installed in my samsung galaxy gio for about 2 months now and it works fine. It’s a great app.
    At first i could place a viber call from my phone contact list (were the vibers were marked with the magenta phone), in fact i was always asked if i wanted to.
    At some point this m.o was lost. Now my contacts are not marked (in the phone contact list) and by default a regular call is placed without asking. To make a viber call or msg I have to open the app.
    What am i doing wrong?
    Thanks and keep up the good work.

    • http://www.viber.com Viber

      Hi Jrf,
      This is a known issue to us, and we’re trying to fix it these days.

      Please report the details of the problem to our support team so they can gather more information and hopefully fix it soon. Here’s the link: http://support.viber.com

      • Llavore

        got the same problem!! I marked “place a normal call” as default and now don’t know how to get that screen back. help!

        • Llavore

          sorry for being such a nuisance. I’ve solved the problem:
          settings-applications-manage applications-running-dialer-launch by default-clear defaults.
          the only thing missing would be to have the viber logo next to my contacts on the contact list and not open the viber app each time I want to call using this app.
          thanks

          • http://www.viber.com Viber

            This issue is known to us, and we are working to fix it right now.
            We apologize for the temporary inconvenience :(

  • Emikheuch

    I have installed viber on my HUAWEI Ideos but it seems like there is a big problem with viber servers or something like that. the only message i get is : “viber server is currently unavailable or being blocked. please try again later” can anyone help?

    • http://www.viber.com Viber

      Please note that Viber does not officially support HUAWEI yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: http://bit.ly/rqbZEw

      We are continuously working to adapt Viber to more and more devices, and we hope to attend to the problems with your device soon. We apologize for the inconvenience.

      However, in order to make sure that that is indeed the source of the problem, please try testing Viber on a few different WiFi networks, and also – please specify what country you are located in, and which cellular network you are subscribed to.

      • Emikheuch

        well I am currently in Djibouti and there is only one cellular network, EVATIS.

        • http://www.viber.com Viber

          Did you test Viber on WiFi?
          Cellular networks may block Viber sometimes unfortunately.

  • Mrfluffy606

    its not working for my phone i have a samsung intercept

    • http://www.viber.com Viber

      Please note that Viber does not officially support your device yet, and that may be the reason for the problems you are experiencing. Here is the full list of officially supported devices: http://bit.ly/rqbZEw

      We are continuously working to adapt Viber to more and more devices, and we hope to attend to the problems with your device soon. We apologize for the inconvenience.

  • den

    hi viber, im in saudi arabia now, can i use viber using 3g? i have samsung galaxy s2 and im on prepaid data plan. is it totally free here in saudi arabia or my prepaid load will be consumed?

    • http://www.viber.com Viber

      Viber uses the internet in order to function. If you are connected to a WiFi network, it is free for sure. If you want to use it on the cellular 3G network, then you need to find our with your cellular provider just how much data you have on your prepaid data plan, and they will have answers for you (we can’t know this info).

      Note that Viber uses about 0.3MB per minute of call, and only 1KB per text message.

  • Kiamar_2k9

    Im using samsung galaxy lte….i cant use viber anybody who could help me about this…i have downloded already but it says enter your code to activate it…but i just dont know how….help me please…thank u

    • http://www.viber.com Viber

      You need to enter your phone number, then the code arrives to your phone by SMS. If this doesn’t work, you have the option of the automated call, reading you the code.

  • Sevket27

    Viber won’t stop sending me the activation SMS, receive around ten through the min. and it just don’t stop. What shall I do?

    • http://www.viber.com Viber

      Hi,
      Please contact us via email at ittai@viber.com and elaborate on the problem so we can try and understand the source of it.

      Thanks in advance :)

  • Ross Sovann

    why viber was deactivated on my samsung galaxy s2 immdiately afe
    ter activation? Everytime i retried to activate with same code. I got message said “code is invalid”, why? Any help is appreciated, Ross from Cambodia!

    • http://www.viber.com Viber

      Hi Ross,

      Are you using a Custom ROM on your Galaxy s2?

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • guest

    I have galaxy s2 and my friend has regular galaxy.
    We can call but we don’t hear each other.
    what is the problem?

    • http://www.viber.com Viber

      Please test Viber with other friends and see if the problem occurs.
      Also, please tell your friend to test Viber with other of his friends, and see if he experiences the same problem then.

      What are the results?

  • Jessica_re

    Hi ! Viber i installed on my galaxy text but nobody can call me or send me text, and i dont receive any calls when my friends are tryin to call me… what should i do ? thks !

    • http://www.viber.com Viber

      Please make sure neither you nor the other side are connected to networks that might be blocking Viber (for example – a router running a firewall).

      1. First, please try uninstalling and reinstalling Viber when connected to different WiFi networks. Does it work now?
      2. Also, please make sure the following ports are enabled on your routers:
      TCP: 5242 + 4244
      UDP: 5243 + 9785

      (if you are not sure how to enable ports, contact your router manufacturer)

      • Jessica_re

        Thank you, it works now ! It was a problem with the firewall

        • http://www.viber.com Viber

          Our pleasure, we’re glad to hear it works. Enjoy :)

  • Antoun Kobercy

    hi i have i phone 4 and my friend has samsung Galaxy 5 , and i have viber on my iphone so if we install viber on Samsung Galaxy can we call ech other or no ?

    thank you

    • http://www.viber.com Viber

      We haven’t thoroughly tested Viber on Samsung Galaxy 5 yet. You can check out our list of officially supported devices at: http://bit.ly/rqbZEw

      However, in the meantime he can still download Viber from Market, try it out and we would be happy to receive your feedback on how it works on your device so we could improve Viber accordingly :)

  • F Hu

    Hi I am using Samsung Galaxy Ace, downloaded Viber from android market. It has always been without a problem until three weeks ago, when i try to open the app, the screen just goes black and freeze, I tried to remove and download again, still freeze up. And when people try to call me via viber, my mobile crushes.

    • http://www.viber.com Viber

      Hi,
      Can you think of anything you changed in the phone 3 weeks ago, when the problem started?
      Something in the settings perhaps, or any other application you installed?

      Have you tried removing Viber, rebooting the phone, and reinstalling it from Market?

  • Tessr25

    Hi,

    I recently installed Viber for android application in my Samsung galaxy S2.

    I have no problem receiving and sending text messages but for actual calls, though i am clearly audible to my called party, i can’t hear anything from their end. This only happens in Viber. Incoming calls thru skype and our regular carrier are clearly audible.

    I tried uninstalling and reinstalling Viber, even rebooting, but to no avail.

    Hope you can help me identify what the problem is.

    Thanks.

    • http://www.viber.com Viber

      Hi,

      The causes for this problem could vary. Please specify:
      1. Which version of Android are you running?
      2. Are you running Custom ROM or Stock ROM?
      3. Lastly, have you tried using Viber when connecting to a few different WiFi networks? Is the problem the same on all of them?

      Regards,
      Viber.

      • Tessr25

        Thanks for your reply.

        To answer your questions…
        1) Version 2.1.6
        2) Stock ROM
        3) And yes, the problem is the same when i tried while connected through at 3 different WiFi networks.

        • http://www.viber.com Viber

          Thank you for the information.

          In order for us to get more details and hopefully guide you through a solution, we invite you to open a quick support ticket here: http://bit.ly/ukGVJ0

          Meanwhile, please note that we are working hard these days on our next big version for Android, which will hopefully solve your problem.

  • Melissa

    Hello I have a Samsung Galaxy Europa GT-15500 and I am tryin to use Viber to make a call to the USA and when that person answer you can hear that person with the wi-fi and all in a suddely the call drops…please help.

    • http://www.viber.com Viber

      Hi Melissa,

      Please specify:
      1. Does this problem happen with all of the users, or only with that specific contact?
      2. Have you tried testing Viber when connecting to different WiFi networks? Is the problem the same on all of them?
      3. What country are you located in?

      • Melissa

        1. Does this problem happen with all of the users, or only with that specific contact? Will some far it had happen with that specific person. See the person lives in the state Chicago IL and told me that the wifi is not to strong enough but if they go to there college to use there wifi it much strong and dont know why? I mean do we have to stand right now to a wifi? The other person has a LG optim 2. They said that they can hear me and I can also hear them. When there keep talking all in the sudden the call drop. My sister has a Samsung Galaxy Ace and say she has the same problem like me only different is that there person she reaching he said that he can hear my sister like a chipmuck..

        2. Have you tried testing Viber when connecting to different WiFi networks? Is the problem the same on all of them? I tryed using Viber to call other person and there line ring and ring and no answer and sometimes I am thinking like if they dont have viber even those there names appear on my viber list. I use it one time to call someone here in Panama and it worked hear clearly and no disconnection.

        3. What country are you located in? Right now I am located in Panama city Panama (Country)

        Please help….

        • http://www.viber.com Viber

          First, you asked how you know if someone is available on Viber or not. Well, when you use Viber, you can tell indirectly if your contact is online as follows:

          When you make a Viber call, you will first see “Calling”. It will change to “Ringing” if your contact is online and their phone is literally ringing.
          When you text, “Delivered” means the message has been received on the other side’s phone (they’re online). If you only see “Sent”, it means it’s been sent from you, but pending the other side to come online (they’re offline at the moment).

          About the disconnection problem – if it managed to work just fine with *someone*, it means that the problem is probably specifically with that person in Chicago (meaning – there might be a problem on their network).

          Have that person in Chicago call you when they are connected to a different *stable* WiFi network. If it still fails, we invite you to open a support ticket to our support team at: http://bit.ly/ukGVJ0 and they will get back to you shortly and try to help you resolve this issue.

          • Melissa

            They called calling back from the same wifi and still same problem. No because of that him and her rather not use it anymore…my sister gets mad when this thing had so she stop using it,

          • http://www.viber.com Viber

            As we recommended, please open a support ticket at the link we provided in our previous message. Our HelpDesk team will hopefully guide you (or your sister) through a solution.

          • Melissa

            Do I have to stand in front or next to the wifi in order to get signal?

          • http://www.viber.com Viber

            Viber works either on WiFi or 3G. You don’t necessarily have to be standing physically next to the router – you simply have to be connected to a high-speed stable WiFi connection.

          • Melissa

            How much high speed are we speak of? can you have more then one wifi connection like when your in the mall there internet cafe with free wifi connection…

          • http://www.viber.com Viber

            Usually what you need is a fast home connection. In technical terms, Viber needs at least 0.25-0.3 MB per minute of call in order to work smoothly. Unfortunately, we won’t be able to continue the discussion here. Please contact our support team at http://helpme.viber.com as we advised you earlier.

            Thank you.

  • Borgos_istvan

    Hi. I’ve activated viber, added new contact. Didn’t appeared in viber contacts. Uninstalled viber without deleting current account. Reinstalled from market and now i can’t get the activation code neither sms or voice. When waiting for voice call to receive viber activation code: “An error has occured during the Viber activation process.” message appears. :(

    • http://www.viber.com Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • Julio

    I have a samsung GT-I8160 with Android 2.3.6 , is it compatible?, I tried but not install :(

    • http://www.viber.com Viber

      We haven’t thoroughly tested Viber on this specific device yet. You can check out our list of officially supported devices at: http://bit.ly/rqbZEw

      In our HelpDesk, you can also find a direct link to the .APK file of the app: http://bit.ly/rqbZEw

      However, in the meantime you can still download Viber from Market, try it out and we would be happy to receive your feedback on how it works on your device so we could improve Viber accordingly.

      We are continuously working to adapt Viber to more and more devices.

  • Kimberly Long

    I have Samsung S2, when using Viber message , how do i off the location setting for not letting other see me when am I ?

    • http://www.viber.com Viber

      Inside the messaging page, you have a little arrow (next to the “Send” button). If it’s grayed out, it means you will not be sending your location. If it’s colored (purple), it means you will send your location.

  • 049330305

    si me instalu viberin ne tel nese dini a muni mem tregu nese kini munsi flm per mir kuptim klm

  • 045221358

    tung

  • http://twitter.com/maconmartinez macon martinez

    ho to connect using viber from philippines to south korea?

  • ralph

    Hi im using viber right now and i want to call my friend in Thailand but i don’t know how to use it…how can i talk to her using viber?

    • http://www.viber.com/ Viber

      You should enter Viber, and dial that person’s number in its full international format.

      meaning, “+”, then country code, then their number :)

      If you encounter problems, please let us know.

  • christopher

    Why my tablet arnova 10d g3 4.0 cannot install viber..please
    help me…

    • http://www.viber.com/ Viber

      Viber does not officially support Tablets yet, and so we can’t fully guarantee that it would work on all Tablets.

      However, in the meantime you can still download Viber from PlayStore, or from the direct link in our official HelpDesk at http://bit.ly/rqbZEw . Try it out and we would be happy to receive your feedback on how it works on your device so we could improve Viber accordingly.