Viber desktop – PC installation

Installing Viber desktop on your computer is pretty easy. Just like any other application, it consists of few steps. In this case, steps are very simple.

But before you start installing it on the computer make sure you meet the system and hardware requirements. And yes, you must have Viber installed on your mobile first to be able to use Viber desktop.

Minimum hardware requirement for desktop computers are: dual core processor, 1 GB RAM, microphone and speakers for voice calls, webcam for video calls, AD2P compatible Bluetooth receiver for BT devices.

Minimum system requirement for desktop computers are:

- for Windows users: Windows XP Service pack 3 and above; Windows Vista; Windows 7 or Windows 8 (RT is not supported);

- for Mac users: OSX 10.7 and above.

If you meet those system and hardware requirements on your desktop computer, make sure you have the following Viber mobile versions prior desktop registration to be able to use Viber desktop:

- Viber 3.0 for Android

- Viber 3.0 for iPhone

- Viber 2.4 for Blackberry

- Viber 2.2.3 for Windows Phone 8 (partly compatible, might encounter sync issues)

- Viber for Windows Phone 7, S40/S60 & Bada: do not require a minimum Viber version (partly compatible, might encounter sync issues).

If both, system and hardware requirements, are fulfilled, you should be done with your installation in few minutes…or less…

Installation procedure
Download installation file on your computer and run it. You can download it from Viber’s official site using this link.

In case you are not the admin on you computer then please ‘right click’ on the file and choose ‘Run as an admin’ where you will be asked to have the admin password.

Desktop_3.0_run

to start installation, hit “Run”

hit "accept & install"

hit “accept & install”

installation begins...

installation begins…

when installation finish, Viber will launch...

when installation finish, Viber will launch…

When Viber launches, it prompts a question. Hit “Yes” and you’ll be asked for phone number.

type in your phone number (without the country code) and click 'Continue'...

type in your phone number (without the country code) and click ‘Continue’…

You’ll receive a four digit code on your Viber mobile. Type it in. Read and accept the Viber User License Agreement and click ‘Enter Viber’.

Desktop_3.0_activation_access_code

hit “Enter Viber” and installation is complete!

After completing the installation, Viber desktop will automatically sync your contacts with contacts stored in your mobile Viber.

Contacts are automatically synced with your mobile Viber

Contacts are automatically synced with your mobile Viber

You’re ready for free communication via PC!

Enjoy!

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  • claire

    I cannot find a similar question in the FAQ. I want to deactivate ONLY the pc viber account which is synced with my iphone. I see this is possible in the settings menu however the alert message is confusing. Can you please confirm: If I deactivate the desktop viber will this delete all the viber content of the iphone or any specific part of the content like the contacts for example. Many thanks in advance.

    • http://www.viber.com/ Viber

      Hi there,

      When you deactivate Viber through Desktop, it will only deactivate Viber Desktop (meaning your mobile app will not be harmed at all).

      • danilo

        Hi! How about deactivating on mobile phone? Will that be a problem on the desktop app? Thanks

  • HA

    Does viber for windows desktop support multiple windows logins? E.g. two windows users having two viber accounts

    • http://www.viber.com/ Viber

      Multiple logins is not yet available.
      We are considering to add it in the future :)

      Stay tuned for news and updates.

      • Kristoffer Abrahamsson

        Any updates in this matter?

        • http://www.viber.com/ Viber

          Unfortunately not yet :(

          We recommend that you follow our Facebook/Twitter pages for the latest news on that.

  • Guest

    I cant install it, the setup doesnt show

    • http://www.viber.com/ Viber

      What exactly do you mean?
      Please elaborate on the problem.

  • martin

    hi there,
    When I go to install all goes well until I say ok to terms and conditions and click on install. After that , im brought to Downloading installation files box, and nothing else happens and it eventually hangs. I have to use a proxy server , does an explicit reference need to be made for this?
    thanks

    • http://www.viber.com/ Viber

      Hi Martin,

      What device are you using?

      In general, Viber does not officially support proxies, and so this could be the source of the problem here :/

      • Martin

        Thanks for the prompt response, Sorry, viber for desktops ( so its a windows 7 pc in my office)
        It seems to assume no proxy even to download the install files, so it could well work afterwards, however Icant get that far :) It should work fine from home ok, but it kinda limits it from a business sense if we cant connect to download it.
        cheers
        Martin

        • http://www.viber.com/ Viber

          The download from our homepage at http://www.viber.com should be using port 80/8080 as usual (meaning, if the proxy allows you to download any other files from the Web, it shouldn’t prevent you from downloading Viber’s installation file).

          However, if you believe that it is only the download itself that’s the problem, you may download the app at your home PC, then take the installation files to your office computer.

          In the future we will consider adding special connection settings, including proxy support. However, we still don’t have any news about it :(

          • martin

            ok thanks very much for that

          • http://www.viber.com/ Viber

            Our pleasure to help :)

          • lerato

            Hi. I’m having the same problem. I’m assuming that you guys have still not made it possible to connect via proxy…

          • http://www.viber.com/ Viber

            Hi Lerato,

            If you have installed Viber behind a proxy server, you must open the following ports for all IPs in order to allow functionality:

            TCP: 5242 and 4244

            UDP: 5243 and 9785

            To learn how to open ports on Windows 7, 8 or XP, please follow the link: http://bit.ly/QRYlMY

          • Teja

            hello!
            i have also problem with installing viber on pc. i also try to download or better to say install this app on different internet connections.
            The problem is that viber start installing, but did not finish it. i have windows 7 . Please help me! :(
            thanks

  • DJS

    I installed Viber on my iPad (already had it on my iPhone). I didn’t realize that you couldn’t have it with the same number on both until it didn’t work and then I came to this website. It is more important that I have it on my phone! I will happily deactivate it on my iPad. How do I go about doing this so it will work on my phone again?

    • http://www.viber.com/ Viber

      You simply need to register to Viber again on your phone, with the same device.

      If you’d like to also use Viber on your iPad, you may use a different number to register to Viber (for example your home number, an old pre-paid number, etc.)

  • Joey

    Hi,
    I installed viber for desktop on my samsung laptop with windows 7 ultimate. Chat feature is ok and sending pictures but there is no audio or video when i call or receive a call. The call time is working but i can’t see or hear anything from the other end. Pls help.
    Thanks!

    • http://www.viber.com/ Viber

      Hi,

      Please see this page in order to make sure you have the adequate hardware for Viber: http://viber.kayako.com/Knowledgebase/Article/View/428/63/no-hardware-connected-issue

      Otherwise, we would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to specify the link to this page in the appropriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

      Thanks in advance :)

  • Jean

    Hi,
    My laptop was recently stolen, so I’m wondering is there any way to deactivate my viber account on my laptop without messing with my viber account (I’m still using viber on my phone)?

    • http://www.viber.com/ Viber

      Hi,

      Unfortunately, the only way to deactivate Viber on your stolen laptop is to deactivate Viber on your mobile.

      However, we invite you to contact our support team and explain your story. They will try to help if it’s possible: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/13

  • Yaan

    I cannot install viber for pc on my laptop. ( lenovo ideapad yoga 13). pls help

    • http://www.viber.com/ Viber

      Hi,

      Are you seeing any specific error message?

  • DexterLab

    When Viber will add these features?

    File transfers/MMS (video and audio)
    Status messages
    Voice messages
    Broadcast messages

    • http://www.viber.com/ Viber

      Hi,

      Actually, most of the features you mentioned are already under development, or planned for the future.

      We are currently working on a brand new major version (Viber 4.x), and we will include some of the mentioned features.

      Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. Unfortunately it is not possible for us to integrate every suggested feature into Viber, but the more people join on a request, the faster it will become reality :)You can find it here: http://viber.kayako.com/Knowledgebase/Article/View/43/0/have-an-idea-for-a-new-feature

  • icberg9x

    I successfully installed the desktop app and I already have it installed on my phone (I did so weeks ago). However, the “getting started” bit is not going right. I type in my number and it keeps asking me to install Viber on my phone – BUT IT’S ALREADY INSTALLED! I’ve been trying to do this with good wifi access so it shouldn’t be the connection that’s the problem.

    • http://www.viber.com/ Viber

      Hi,

      Please try removing Viber, reboot your computer, then install Viber Desktop clean from our homepage: http://www.viber.com

      Also, please make sure that Viber on your mobile is updated to the latest version (otherwise it won’t support the installation on your Desktop).

      If the problem persists, we would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to specify the link to this page in the appropriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
      Thanks in advance :)

  • Moiz

    I already have viber installed on my phone but when i try to login viber on desktop it asks to install viber on my phone first, what should i do ?

    • http://www.viber.com/ Viber

      Viber must be installed on a mobile phone before it is installed on your computer.

      If that’s the case for you, but you’re still getting the error message:

      Please try removing Viber, reboot your computer, then install Viber Desktop clean from our homepage: http://www.viber.com

      If the problem persists, we would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to specify the link to this page in the appropriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
      Thanks in advance :)

  • Jagannath

    Can I activate the account on android with the help of the account which still active on windows?
    Because I lost the phone with sim card, i.e I am not able to get code through SMS as sim card not with me.

    • http://www.viber.com/ Viber

      Unfortunately there’s no way to do it :(

      Viber Desktop can be installed after Viber mobile is installed, and not the other way around.

      The only way to have Viber synchronized on both your mobile and your desktop is to reinstall it on your mobile, and then reinstall it on your Desktop (however messages that had already been received on your Desktop will be unfortunately deleted).

  • Omar

    Hello,

    I installed viber desktop hoping it will help my viber android account to recognized my contacts. I updated my android SO and reinstalled viber, but this time it has not recognized my contacts. It does not send any sms with the activation code, neither for the android app nor for the desktop app. At first I thought it was because of the format of my phone number, but it wasn’t. I tried different combinations and it did not work for any of them.

    Is the code activation process working? I remember it worked before because it is not the first time I unistalled-reinstalled viber in my android phone.

    Do I need to wait until viber finally finds my contacts or send an activation code?

  • Yannis

    Hi, I tried to install Viber desktop on my work but during the process of installing files, it stops and pops up a message that says there is no internet connection, while it really one exists. Is there another way to get installation files and get them installed manually?

    • http://www.viber.com/ Viber

      Unfortunately there is no other way to install Viber.

      We recommend installing Viber when connecting to a different internet network, in order to determine the source of the problem.

      If the problem persists on other networks, then we would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to specify the link to this page in the appropriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
      Thanks in advance :)

  • Danijel

    Hi,
    I can’t install Viber on my laptop with Windows 7 Professional. After I accept terms it starts downloading installation files and it passes for few times and after 10-20 min it stops complitly. Can you help me with this problem?

    PS my internet connection works just fine

    • http://www.viber.com/ Viber

      Hi,

      Thanks for the report of the problem.

      We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to specify the link to this page in the appropriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

      Thanks in advance :)

  • Lagal

    i am a Win7 user.

    i am trying to install but it has more than 1 hour “downloading components”, is there a full download instead of the 1.3 MB setup file that downloads later everything?

    Thanks

    • http://www.viber.com/ Viber

      Hi,

      Please try to reboot your computer, then install Viber Desktop from our homepage at http://www.viber.com

      Also, please try doing so when connecting to a few different internet networks, in order to determine the source of the problem.

      If it persists, then we would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to specify the link to this page in the appropriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
      Thanks in advance :)

  • Pathum

    Hi
    I am using viber for a long time. I used it connecting to via a 3G dongle. But now I am using my hostel LAN connection to conect to the internet. But only viber couldn’t connect through it. I can use skype or other aplications. But i love viber and i want to make it work soon. I have to plug my dongle when i want to use viber. Please be kind enough to give me a solution for getting rid of this issue as the 3G coverage isn’t good in my area.

    My proxy settings are
    Address : 172.16.30.20
    Port : 8080

    Win 7 user

    • http://www.viber.com/ Viber

      Hi,

      Unfortunately Viber does not support port 8080.
      Viber’s ports are:

      TCP: 5242 + 4244
      UDP: 5243 + 9785

      We might enable port 80 or 8080 in the future, but for now unfortunately we don’t have any official news about it.

      • lz

        I believe 80 or 8080 is widely used in office LAN to access internet. Without http proxy support, Viber desktop is useless for me.

        • http://www.viber.com/ Viber

          For now unfortunately there is no way to use Viber on 80 or 8080.

          We are aware of this request from our users, and we will consider adding it in future updates.

          Meanwhile, we invite you to enter our Feature Request page and post
          your suggestion there, or join an existing similar suggestion.
          Unfortunately it is not possible for us to integrate every suggested
          feature into Viber, but the more people join on a request, the faster it
          will become reality :)
          You can find it here: http://viber.kayako.com/Knowledgebase/Article/View/43/0/have-an-idea-for-a-new-feature

  • Stephen

    I have just installed viber through my laptop its a HP Pavilion dv6 it has windows 7, when i viber on the laptop

    i can send messages no worries but when someone rings and i answer i can hear them but they can’t hear me. All my settings are fine, does anyone know what i can do so people can hear me when we are speaking.

    • http://www.viber.com/ Viber

      Hi,

      Please make sure your computer meets Viber’s system requirements: http://viber.kayako.com/Knowledgebase/Article/View/428/63/no-hardware-connected-issue

      Otherwise, we would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to specify the link to this page in the appropriate place in the form, for monitoring purposes). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
      Thanks in advance :)

  • Hussain

    While installing on a PC joined to a domain, the installation bar runs to 100% and the window closes. No entry in the Start menu.

    Tried it thrice. Confusing.

    Going into the details I found what was happening: The first step prompts for the “Run As” as normal users do not have the privileges needed to install software. When I enter the domain administrator’s userid & password, Viber gets installed in the admin’s Local Settings only. i.e. if I login as Admin, I see Viber. OTOH, the logged in non-admin user never sees Viber.

    • http://www.viber.com/ Viber

      Hi Hussain,

      At this stage Viber can only be installed and used on admin-only accounts. This might change in the future, and if there are changes we’ll let you know.

  • Viber User

    How to use Vider on PC over proxy server?

  • Amino Bekki

    I have viber installed in my phone, and it is working, but when i try to install viber in my windows 7 under the same wifi, it cant be installed, it says: we couldnt install viber because of connection problem , plz note that the wifi is under proxy, which is not transparant, but i can call and text in my phone viber with the same wifi

  • Hazim

    Hi,

    when installing Viber for Desktop on my laptop it starts downloading installation files. but it takes so much time, more than 30 minutes to download about 17% (once it reached the half) and stops downloading and starts it again from the beginning. Once, I left it for about 3 hours to download the files, but that was useless.
    I usually download a 100 Megabyte file and it takes about 25 minutes … I don’t think installation files are more bigger than that.
    this is technicla problems of my laptop,,, maybe help you.
    Laptop : Toshiba l655-13X
    core i3 .. 2300Ghz .. 3 GB RAM
    Windows 7 64bit.

    internet connection: type : DSL .. Speed : 512 kbps.

    thank you.

    • http://www.viber.com/ Viber

      Thank you for the report of the problem.

      we would appreciate if you could take a minute and report the details to our support team using this direct link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

      When you submit the ticket, in the line called: “Through which channel did you submit your initial inquiry”, please make sure to choose “Technical Forum”. With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

      Thanks in advance :)

      • Hazim

        thank u for the fast response.

        it’s done as u asked, but they told me to login on helpdesk, how can I find this ???

        waiting ur answer..Thank you so much.

        • http://www.viber.com/ Viber

          Our pleasure to help.

          We are not quite sure what login you are referring to. After you submit the ticket successfully, you should be directed to a page where you are given the ticket ID.

          Did you not get it?

          • Hazim

            yes yes … I got it… but they told me to login in the helpdesk…but how … ????

          • http://www.viber.com/ Viber

            What you should do is enter this link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

            Fill in all the required fields. Then, fill in the Captcha at the bottom, and click “Submit”.

            After that, you should be redirected to a page that simply says that your ticket has been received, and you should be shown a ticket ID.

            Please provide me with that ticket ID.

  • GS

    Hi i am having viber installed on my pc. I would like to deactivate it from this pc, and use it on a new laptop. Unfortunately i have no access to my cell. Is there a way i can use my old activation code for the new laptop, or is it possible to receive a new code by the viber that is installed on my pc?

    • http://www.viber.com/ Viber

      Hi,

      Unfortunately the only way to register to Viber Desktop is to recieve a new activation code for each time you install Viber Desktop on a new machine.

      What you could do however, is install Viber on your new laptop, but do not yet deactivate the app on the old laptop. The message will be received on your old laptop’s Viber, and then you’ll be able to use that code to complete the activation on the new laptop.

      Then, you’ll be able to deactivate Viber on the old laptop if you wish, and all will work fine :)

      • GS

        Thanks, for the quick support! I still have it activated, so will try that :D

  • Ashkan

    Hi there

    I have BB9780 and macbook pro and I install viber on 2 of them, but when I use viber through the mac, It closed suddenly. In fact with every massage that I send it closed one time. my os is 10.9 (mavericks).
    would you please help me with that problem?
    thanks.

    • http://www.viber.com/ Viber

      Hi Ashkan,

      Have you made sure you have the latest version of Viber Desktop? (found in our official homepage, http://www.viber.com)

      Also, please try removing Viber Desktop from your Mac, reboot, then try to install the latest version again.

      Does the problem persist?

      • Ashkan

        yes I’m sure it is the latest version and I download it from Viber official site (version 3.1.2).
        Also I tried what you said but it did’n work.

        • http://www.viber.com/ Viber

          Thanks for the info.

          we would appreciate if you could take a minute and report the details to our support team using this direct link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

          When you submit the ticket, in the line called: “Through which channel did you submit your initial inquiry”, please make sure to choose “Technical Forum”. With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

          Thanks in advance :)

          • Ashkan

            Done ;)
            I guess it’s about compatibility with new OS (mavericks), cause it is works on previous OS’s

            P.S: I don’t know my ticket detail (that direct link) submitted or not cause it gives server error after submitting. If it wasn’t submitted, I can help you with an email address.

            Thanks for your consideration.

          • http://www.viber.com/ Viber

            Our latest version of Viber Desktop should be fully compatible with Maverick. If there is a problem though, we would like to help you and fix it :)

            Please send your email to logs@viber.com and I will make sure to transfer it to our Support Team, in case they haven’t replied to you already.

  • mads

    I downloaded the desktop version of Viber for Windows. I havent recievd a code yet. What should I do?

    • http://www.viber.com/ Viber

      The code should be sent to your mobile Viber app. Did you make sure it was available when you tried to register?

      Did you try connecting your mobile app (and possibly also your computer) to a different network, to see if that’s the source of the problem?

  • binod

    yesterday i attempted to install viber on my desktop but cant find code. Now when i try to install viber it doesnt accept my phone number only and display messsage…there seem to be error on…………plz fix this problem and resolve my phone number.

    • http://www.viber.com/ Viber

      Hi,

      Do you have problems installing Viber on your Desktop now, or on your mobile phone?

      May we please ask that you quote your error message precisely?

      • BG

        I have problem with active Viber after i had deactived it before. “There seems to be an error activating Viber on your device. Please contact support http://helpme.viber.com“. How do i fix it? Help ?

        • BG

          How u activate a deactivated viber.?

          • http://www.viber.com/ Viber

            Generally, you should have just registered again, as you just did.

            Before installing Viber Desktop, you should make sure that the latest version of Viber is installed on your mobile phone.

            If you still encounter problems, we would appreciate if you could take a minute and report the details to our support team using this direct link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1
            When you submit the ticket, in the line called: “Through which channel did you submit your initial inquiry”, please make sure to choose “Technical Forum”. With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

            Thanks in advance :)

      • BG

        “There seems to be an error activating Viber on your devive. Please contact support http://helpme.viber.com

  • Mannol

    Hello! Where can i find version number of viber PC ? Or how i can check that there is new version of viber PC?

    • http://www.viber.com/ Viber

      Hi,

      You can check for your version number by pressing the “ALT” key when the application is running. Then at the top menu choose Help –> About.

      About updates – Viber Desktop should update automatically for your convenience :)

  • AB

    Why does it take me soooooooooooooo long to install viber on my laptop??

  • P

    Hello.

    My smartphone got wet and won’t turn on. I want to use Viber on my laptop so I installed Viber for Windows. I inserted my sim card on a non-smartphone, but did not receive any Confirmation Code. So I inserted my sim card to another smartphone that already has an existing Viber account. It turns out I cannot access my own Viber just by transferring the sim card. How do I use Viber for Windows under my own number?

    • http://www.viber.com/ Viber

      Hi,

      The activation code for Viber Desktop is sent to the Viber account, not to your phone (so your SIM card is irrelevant for this process).

      Viber for mobile is connected with the phone itself (the device), and not the SIM card. This means that in order to receive the activation code for Viber Deskop, you’ll need to register to Viber again on a smartphone (using your number, and not an existing Viber account). Then, register to Viber Desktop, and you’ll be able to receive the activation code for it :)

      • P

        Thank you. :) I kind of get the mechanism of Viber now. Follow-up question just to clarify.

        Does this mean that I cannot use Viber Desktop independently without my own smartphone?

        • http://www.viber.com/ Viber

          Our pleasure to help :)

          Yes, that’s true. Viber Desktop can be used only if there is an activate Viber account on some mobile device.

          Note that a few accounts of Viber Desktops can be installed and used simultaneously on a few different computers though.

  • Lj

    Hello.

    I installed Viber on desktop, and when I put the code it saids: “The code you entered is incorrect. Please try again” I have Nokia 500, and I’m putting the sent code for several times, but it keeps saying that message. Also I uninstalled viber, and tried again, but same thing.

    • http://www.viber.com/ Viber

      Hi,

      Please try removing Viber, wait 24 hours, reinstall and try again
      (make sure you try both the SMS and the automated call options). You
      may also try to register to Viber through a few different WiFi networks.

      If it still fails, then
      we would appreciate if you could take a minute and report the
      details to our support team using this direct link:
      http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

      When
      you submit the ticket, in the line called: “Through which channel did
      you submit your initial inquiry”, please make sure to choose “Technical
      Forum”. With this information, our development team will hopefully be
      able to find the source of the problem, and ultimately resolve it.

      Thanks in advance :)

  • Tigran

    Hello! There is a problem with desktop version of Viber on Windows 8. When I send a message to one of my contacts – everything is fine, but when he answers me – I get his answer on desktop from the wrong number. There is another figure for the country code which is redundant (the first figure is doubled). When I try to answer to that number, Viber tells me the contact does not have Viber. So I have to write to him to his right number (without redundant figure), and read his answers from the wrong one. Very annoying. On my mobile (WP 8) everything is fine – all the sent and recieved messages are shown from the contact, which really exists. I had Viber on Windows 7 desktop and everything was fine. Some troubles with W8. Thanks in advance.

    • http://www.viber.com/ Viber

      This is a known issue, and we’re hoping to fix it in our upcoming
      update. We apologize for the temporary inconvenience, and we’d
      appreciate if you could get back to us after installing our next update
      and report whether or not the problem has been fixed :)

      Thank you!

      • Tigran

        Sure, I’ll gladly report as soon as the problem is solved. Could you plz clarify when is the next update to come? Thanks for quick response.

        • http://www.viber.com/ Viber

          We are not sure when exactly it will be ready, but we are working vigorously at the moment to have it fixed ASAP.
          We recommend that you check out our homepage at http://www.viber.com or our Facebook page for news on the update.

          • MaximS

            Oh, i have the same problem.Waiting a fix too.

          • Sergej Romanov

            guys, a week passed, I used to delete new app from my mac and re-install the old version. It is completely impossible to use the new version with that kind of bug =/ we are vaiting for you!

          • http://www.viber.com/ Viber

            Sergej,

            We understand your frustration and we apologize for the inconvenience.
            We are working this very moment to try and resolve this issue and to release the fix as soon as possible.
            Currently, the only workaround we could suggest is to use your mobile app to talk with those contacts in Viber.

            As we said, we will do our best to release this fix as soon as possible.

            Thanks,
            the Viber Team.

          • Stephan R.

            Same problem here, any news on this?

          • http://www.viber.com/ Viber

            The fix is already available.

            You can find the new version of Viber Desktop (including the fix) in our official homepage, at http://www.viber.com

          • Sergej Romanov

            also, If you don’t know – when i recieve a message from corrupted number – I don’t have any ability to answer – viber says that this contact doesn’t have viber yet. but I continue recieving messages.

      • Tigran

        Thanks, the fix works!

        • http://www.viber.com/ Viber

          Thank you for the feedback!

          Keep enjoying Viber :)

  • ziofunk

    Hello. I installed Viber today on Windows (I have it on Android since a while ago) and I have a couple of doubts:
    - is there a way to import the previous conversation in the windows version?
    - also, I saw in some press release that version 4 for desktop should show the “last online…” but I cannot see that. Is there some configuration to do?

    • http://www.viber.com/ Viber

      Hi,

      - Unfortunately there is no way to import past conversations onto your Desktop version.
      - Currently, only the “Seen” feature (that lets you see if your message has been seen by the destination user) has been added. The “Last online” feature will be added in future updates.

  • baudopippo

    Hi, if I change computer (same OS in both, Win7) and want to move my viber conversation to the new one, which configuration files should I move to the new system? thanks

    • http://www.viber.com/ Viber

      Hi,

      Unfortunately this is not possible yet. Viber Desktop synchronizes with your mobile phone’s conversations from the moment you install Viber Desktop on that computer.

      In the future, we might offer an export/import feature, and if we have news about it we’ll let you know.

  • Tan Nguyen

    i wanna use Viber on my PC at work. However, my office network has its own proxy to limit connection to internet. i have to set the proxy manually in some softwares like skype and yahoo messenger to make them work. but in Viber i cant do it, so that i cant make Viber on PC work. it shows i have no internet connection even while im writing this comment now.

    • http://www.viber.com/ Viber

      At the moment, Viber does not officially support proxy connections unfortunately.

      You might want to contact your network administrator and make sure the following ports are enabled (“forwarded”) on your routers or firewalls:
      TCP: 5242 + 4244
      UDP: 5243 + 9785

      We might add the proxy option in the future. We’ll keep our users posted with news.

      • Tan Nguyen

        thank you for your support.

        Hopefully there will be that option in the next version of Viber.

  • Jasmina Mirovic

    Hello, I have a problem with my Desktop Viber. It won’t start. I am using Windows XP Service Pack 3, and I have installed it, but when I try to run it, nothing happens. My mouse pointer becomes busy, and after some time of waiting nothing happens. What to do? Please help me. By the way, I am using it on Android and it works just fine…Thanks in advance.

    • http://www.viber.com/ Viber

      Hi Jasmina,
      Thanks for the details of the problem.

      Note that Viber must be installed as administrator. If you didn’t install it as admin, please reboot your computer and try installing it as admin.

      If the problem persists, then we would appreciate if you could take a minute and report the details to
      our support team using this direct link:
      http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

      When
      you submit the ticket, in the line called: “Through which channel did
      you submit your initial inquiry”, please make sure to choose “Technical
      Forum”.

      Thanks in advance!

  • Angry Person

    I use my Windows 8 PC as non-admin because that’s a smart thing to do. When i installed Viber (I ran it as admin) it only installed on the admin account. There is no shortcut on my non-admin acc. Tried it several times, same result. Removed from my PC and my Android phone. Hate it when ppl make simple things complicated. Anyway … nice try :)

    • http://www.viber.com/ Viber

      This is currently the expected behavior from Viber (it can only run as admin).

      I invite you to take a minute and report the details to
      our support team using this direct link:
      http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

      When
      you submit the ticket, in the line called: “Through which channel did
      you submit your initial inquiry”, please make sure to choose “Technical
      Forum”.

      They may be able to assist you further.

      Thanks in advance!

  • Some Guy

    “At this stage Viber can only be installed and used on admin-only
    accounts. This might change in the future, and if there are changes
    we’ll let you know.” – This makes it practically useless. No person
    should use an admin-only account for everyday pc use, very bad security
    practice.

    • http://www.viber.com/ Viber

      Thanks for the feedback on that.

      We’re looking into this issue these days and we hope to find a solution in future updates.

      We apologize for the temporary inconvenience.

  • MajiD

    i use windows xp service pack 3 and have installed this app, but when i got the phone number and click next, it says “An internet connection is required to active your Viber account. Check your connection and try again.” it happened while i connect to internet correctly. what can i do to solve the problem? Thanks for you support.

    • http://www.viber.com/ Viber

      Hi,

      It could be that the network you are connected to is blocking Viber’s traffic.

      1.
      First, please try uninstalling and reinstalling Viber when connecting
      to a few different WiFi networks (in order to pinpoint the source of the
      problem). What are the results?
      2. Also, please make sure the following ports are enabled (“forwarded”) on your routers or firewalls:
      TCP: 5242 + 4244
      UDP: 5243 + 9785

      (if you are not sure how to enable ports, you may contact your router manufacturer or your Internet Service Provider)

      * If it still fails, please specify what country you’re located in, and which cellular network you’re subscribed to.

      • sajjad

        I have the same problem I guess it happens in iran!!!

        • http://www.viber.com/ Viber

          It might be that the authorities in Iran decided to block VoIP (and Viber). In this case,
          there is unfortunately not much we can do to help :(

          You might want to
          contact the authorities for more answers or help.

    • naser

      same problem

      • http://www.viber.com/ Viber

        See our response below.

        This could be due to a block of Viber implemented in Iran,

  • LSE

    The viber website says version 4.0 has been released for PC but after clicking on the link provided and downloading, it turns out it’s just 3.1.1. Is version 4.0 actually available right now?

    • http://www.viber.com/ Viber

      Viber 4.0.2 is currently available on http://www.viber.com

      If you can’t see it, you may have to clean your browser’s cache, or use a different browser.

  • Forever Confused MDC

    Just installed Viber on my laptop. I installed Viber (desktop mode) on my laptop because sometimes i ran out of credits for mobile internet thus i can’t continue my conversation with friends on the mobile Viber. Every time I log in to desktop Viber, it always asks for an activation code. But I don’t receive any code on my phone’s inbox. One time, i was able to connect through wi-fi and found out activation code was sent on the Viber mobile account.
    So basically, if your mobile net is not working, you can’t get the code and there’s no way for you to use it through the desktop version? I think that sucks. :( Is there another way i can get the code even without any mobile net connection? Thanks

    • http://www.viber.com/ Viber

      The activation code is sent from Viber Desktop to Viber mobile only once, when you register to Viber Desktop.

      So you need your Viber mobile to be available when you first register to Viber Desktop. After that, each time you open Viber Desktop (on the same computer), it will not ask you for a code again.

  • Forever Confused MDC

    Another question. Why are my contact’s profile photo missing sometimes? They would send me a screen shot and on their side, the photo’s there but on my window, it’s just blank.?

    • http://www.viber.com/ Viber

      Hi,

      Please make sure both you and your contacts have the latest version of Viber installed.

      Also, you may try deleting the contact then re-add it to your contact list for re-synchronization. Does this work?

      If the problem persists, then we would appreciate if you could take a minute and report the details to
      our support team using this direct link:
      http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

      When
      you submit the ticket, in the line called: “Through which channel did
      you submit your initial inquiry”, please make sure to choose “Technical
      Forum”.

      Thanks in advance!

  • Viber Fred

    Hi. Can I move the default photo location from c:users*****my documentsviber downloads ? I want to move it to my d: drive.

    • Viber Fred

      Just to add, I have moved the Viber install from appdata & changed the registry to reflect this. Viber works fine but the photos still download to the directory mentioned above. Is there a registry hack to move this location?

      • http://www.viber.com/ Viber

        Hi,

        Unfortunately there’s no ‘official’ way to change the default photo location.

        we invite you to enter our Feature Request page and post your suggestion
        there, or join an existing similar suggestion. Unfortunately it is not
        possible for us to integrate every suggested feature into Viber, but the
        more people join on a request, the faster it will become reality :)
        You can find it here: http://viber.kayako.com/Knowledgebase/Article/View/43/0/have-an-idea-for-a-new-feature

        * If you’d like to discuss this issue with our technical support team and get further assistance from them on the matter, then we invite you to use this direct link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

        When
        you submit the ticket, in the line called: “Through which channel did
        you submit your initial inquiry”, please make sure to choose “Technical
        Forum”.

        Thanks in advance!

  • http://www.viber.com/ Viber

    Hi,

    Thank you for your feedback, and for your feature suggestion.
    Currently, updates for Viber Desktop is automatic for all users.

    We invite you to enter our Feature Request page and post your suggestion
    there, or join an existing similar suggestion. Unfortunately it is not
    possible for us to integrate every suggested feature into Viber, but the
    more people join on a request, the faster it will become reality.
    You can find it here: http://viber.kayako.com/Knowledgebase/Article/View/43/0/have-an-idea-for-a-new-feature

  • curious_cat

    Is there an option to video call on mobile devices or is it only available for desktop? Also, is there a way to send messages while on call for iPhone? I only noticed it for android users

    • http://www.viber.com/ Viber

      Video calling is currently available on Viber Desktop only. If there’s any news about bringing our video calling service to mobile phones, we’ll let you know.

      Unfortunately it’s not possible to send Viber messages while on a Viber call on iPhones. We plan to add this option in the future.

  • YOUGUESS

    OK!!! Here’s my query…If anyone knows the solution plz do help me….I have installed viber both in my android and pc….but now my pc is at home so i want to logout or do anything sothat my family dont get the messages i share…cn i logout my viber in pc from my android or ANY OTHER IDEA??????

    • http://www.viber.com/ Viber

      It’s not possible to log out per se.
      What you could so, is deactivate Viber on your mobile, and then your Viber Desktop will automatically be deactivated as well. Then, you can reactivate Viber on your mobile.

      However, this will result in deletion of your message history.

      • YOUGUESS

        Thats all i really wanted to know…Thanks a lot!!!

        • http://www.viber.com/ Viber

          Our pleasure to help!

  • behzad

    HI,I can’t set Viber on my PC suit and i receive a connection error, i don’t know how can i fix it, any bodies help will be appreciated .

    • http://www.viber.com/ Viber

      It could be that the network you are connected to is blocking Viber’s traffic.

      1.
      First, please try using Viber when connecting to a few different WiFi
      networks (in order to pinpoint the source of the problem). What are the
      results?
      2. Also, please make sure the following ports are enabled (“forwarded”) on your routers or firewalls:
      TCP: 5242 + 4244
      UDP: 5243 + 9785

      (if you are not sure how to enable ports, you may contact your router manufacturer or your Internet Service Provider)

      * If it still fails, please specify what country you’re located in, and which cellular network you’re subscribed to.

  • naser

    Is there any solution to run Viber through proxy ? as u probably know Iranian users have problems to connect directly.

    • http://www.viber.com/ Viber

      Unfortunately at the moment Viber does not officially support proxy connections.

      We are aware of the (possible) block in Iran, and we’re looking into ways of helping these days.

      Meanwhile, we recommend contacting the authorities and asking for the reason for this block.

  • elnaz

    I downloaded the desktop version but I don’t get the code on my mobile viber what should I do?

    • http://www.viber.com/ Viber

      Please try again in 24 hours.

      If it still doesn’t work, then we would appreciate if you could take a minute and report the details to
      our support team using this direct link:
      http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

      When
      you submit the ticket, in the line called: “Through which channel did
      you submit your initial inquiry”, please make sure to choose “Technical
      Forum”.

      Thanks in advance!

  • Acap bro

    I tried to run viber on my laptop it says viber has stopped working.. what’s the problem with viber here..?? I

    • http://www.viber.com/ Viber

      Hi,

      What operating system do you have? (which version)

      Have you tried downloading the latest version of Viber from http://www.viber.com ?

      Also, did you try rebooting your laptop and trying again?

  • Acap bro

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Viber.exe
    Application Version: 4.0.2.30
    Application Timestamp: 529c874d
    Fault Module Name: Viber.exe
    Fault Module Version: 4.0.2.30
    Fault Module Timestamp: 529c874d
    Exception Code: c0000005
    Exception Offset: 00013e96
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    • http://www.viber.com/ Viber

      Please see our response below.

      • c0000005exception

        I am having the same problem. tried installed several times.. rebooting system etc but no joy. Viber was working a while back on my machine. I removed at some stage but cannot reinstall as keep getting this issue. I download the install file. It installs ok but I never get the the “Welcome to Viber” screen. i.e. Viber crashes.

  • Quick question

    Hello! I installed viber on my desk top yesterday. I love it! Its easier to use while at home. However, my question is. If it’s possible to turn it off on my phone while in use on my computer. Everytime I receive a message on my computer my phone is still dinging and I find it pointless for it to till ding my phone everytime. :D I tried to disable it on my phone while on my laptop, but as soon as I got a message it still came through my phone.

  • Usama

    Hi, I have installed the desktop version of viber on my windows 7 laptop. I am currently on a business trip to work with a client. Viber works fine when I am in my hotel roome (via hotel wifi). But in my client’s office, I cannot connect to internet unless using a proxy server for LAN (you know, ie>tools>internet options>connections>lan settings> proxy settings. When I provide a proxy server, I am able to connect to internet and everything works fine except Viber. I cannot find any configuration option in Viber to add a manual http proxy. Can you help me?

  • TNQ.Than

    Hi viber
    I’ve just installed viber for my sony vaio , windows 8. I cannot text or call through viber due to “No connectivity” even though my computer is connected. Pls help me out.
    Tks

  • nona rehman

    can i install viber application on my ipad and on my PC desktop(windows 8) my same number at a time?

    • Empath

      yes

      • nona rehman

        THANKYOU :)

  • Empath

    which file types i can send from Desktop Version to friend’s mobile version ? for example i have small Video in mp4 for iphone 1 min and 7 mb

  • debou

    My viber desktop does not recognise my phone number (canada) although it is installed on my mobile device, i have tried the advices you gave in “troubleshooting” but it doesn’t work, what can i do now to make it work ?

  • maine

    my viber desktop always says that there seem to be an error activating viber on your device…. what shuld i do? plsss help

    • https://twitter.com/hanhpho Hanh Pho

      The same happened to me, contacting the support team, did you got it fixed already?

  • spi8

    I’ m using viber on my android and on my pc (windows 7) for a month now and all of the sudden today my desktop viber doesn’t work and it asks for an activation code AGAIN, which I don’t recieve on my phone… any ideas?

  • http://www.o-sense.com Ahmad Musa

    My friend activated his Viber on a new number, I can see his chats coming to my Viber normally, but can’t send him anything (like if he don’t have Viber), no text field to send him message on PC version. I can contact him normally on iOS version, but for Windows it is not!!!
    I tried to close the Application and run it again, same problem, several PCs same problem…
    Windows7 64bit, Viber 4.0.3

  • David

    When I run the .exe installation file for the desktop version, nothing happens after I click “Accept & Install.” My anti-virus software pops up at the same time, alerting me about a “potentially unwanted application” called Helper.dll that it wants to quarantine.
    Windows7 64-bit, Viber 4.0.3

    • http://www.viber.com/ Viber

      Hi David,

      Helper.dll is a Viber file and should run normally. What anti-virus software are you using?

      • ivakdad

        I uses ESET, and it says so too. I temporarily disabled it and finally could see the setup window. thanks.

        • http://www.viber.com/ Viber

          Great, we’re glad to hear that you can use Viber for Desktop! Enjoy!

        • mo4sh

          i disabled the ESET but the installation wouldn’t start yet.

          • http://www.viber.com/ Viber

            Since your anti-virus is disabled and you are still unable to install Viber, it seems that there is something else going on. Please open a support ticket here: http://bit.ly/1aOwGy2 so that we can get more information from you.

  • Nwe Nwe

    Hello, Viber,
    I tried and used successfully your first released version for PC. Then, i uninstalled it for my some reasons. Now, I want to use again for my PC , so i download the latest version from your website “www.viber.com” and place that ViberSetup.exe file on my local place (e.g D:ViberSetup.exe). But, when I installed, i occurred this error “windows is searching for Viber.exe. To locate the file yourself, click Browse”. So, i browser the place under D and input that .exe file. but, it loops in installation again and again. i did many changes the places and many version you released. but, same error occurred. My window is Window 7 32 bits and other software can install well. just showing that error for viber setting up. What should I do, please kindly suggest and fix this error. Thanks you in advance, Viber. I am the big fan of viber and texting in viber is one of my daily processes.

    • http://www.viber.com/ Viber

      Hi,

      Please try two things:

      1. Ensure that you are an admin of the computer on which you wish to download Viber.

      2.Delete the file that you previously downloaded and download a new version of Viber for Desktop ( http://bit.ly/1dKKlg3 ). This time, do not transfer the file to another drive on your computer. It is possible that this is disrupting the installation process.

  • Church

    Everything downloaded great with my viber app on my windows computer desktop however I don’t have any of my stickers that I downloaded or purchased! I want those stickers. Please help.

    • http://www.viber.com/ Viber

      Hi,

      To get your purchased stickers, please try the following on your phone:
      Sticker Market > Settings > Get Purchased Stickers

      To sync your stickers on Viber for Desktop, you can select the Refresh icon at the top right of the Sticker menu.

      Please let us know if you continue experiencing this issue.

  • Asif

    Hi I am using viber on windows 7. THe first time after installation when I logged into viber I faced no problems. But the second time when i ran viber and even now when i do so it shows me offline and neither can i recieve or send messages. I checked my internet connection and it is completely ok.

    • http://www.viber.com/ Viber

      Hi Asif,

      Please try restarting your computer.

      If that doesn’t help, you can uninstall and re-install Viber for Desktop.

      • Kat

        I did uninstall and reinstall it but it happened again the next day.

        • http://www.viber.com/ Viber

          Please open a support ticket here: http://bit.ly/1aOwGy2 and a support agent will be in contact with you shortly.

  • Senka

    If Viber desktop is installed on a single PC, is it possible to use it for two different accounts (user A and User B?). How to make log in log out process for these 2 different users

    • http://www.viber.com/ Viber

      Hi there!

      Viber for Desktop does not have a log in/out option. Each computer can be associated with one Viber account. However, you can use your Viber ID (phone number) on multiple computers.

      If you are using a shared computer and wish to switch between users, you will need to deactivate user A’s account and re-activate using user B. Please note that this is an activation process, not logging in and out.

  • Sam

    Hi I am using viber on windows 8. I have just re-installed my Dell Laptop to factory default settings and as I trying to re-install the viber an error occurred in activating my account which I have a viber installed in another computer.

    • http://www.viber.com/ Viber

      Hi Sam,

      Please try restarting your phone and computer, then trying again.

  • Mehran

    Hi I am using viber on desktop. i have a problem with the stickers. when i click in Refresh icon at the top right of the Sticker menu don’t download anything. i have windows xp sp3.

    • http://www.viber.com/ Viber

      Hi,

      We would like to get more information from you about this. Please contact our support team here: http://bit.ly/1aOwGy2 and include the following information:
      - That you try syncing manually and it doesn’t help
      - Did this first happen after updating Viber?
      - Did this first happen after re-installing Viber?
      - Have you recently updated your computer’s operating system?

      Thanks!

  • negin

    hi i’m trying to install viber desktop on my windows 8 laptop , but after I entered my mobile phone i’v got this error “an internet connection is required to activate your viber account. check your connection and try again” but I’m 100% sure that I have internet connection, what should I do?

    • http://www.viber.com/ Viber

      Please open a support ticket here: http://bit.ly/1aOwGy2 for further assistance.

  • Sohrab

    There is no reason for blocking viber, facebook or any other softwares in Iran. However, they are blocked and we can not do anything about it. It would have been great if there were some HTTP,SOCKS or any proxy setting in Viber Desktop to compensate this. Besides, I can not use viber on my works internet because they use a proxy. everything else works fine though.

    • http://www.viber.com/ Viber

      Hi,

      We’d like to help- please contact our support team here: http://bit.ly/1aOwGy2 so that they can provide you with the necessary information to use your proxy.

  • John

    Hello,
    I had Viber for pc, and then i decided to uninstall it via the add/remove feature of windows (7).
    Now i want to install it again.
    Do i need to do all the process with the activation code once again from the beginning, or i can use it again, like i never removed it?

    • http://www.viber.com/ Viber

      Hi John,

      You will need to activate Viber for Desktop once again. This is a security measure ensuring that you are the only one who has access to your Viber account.

  • beejay

    i just installed viber for PC and it works just fine except that when i try to call a friend using the free call option i cant heqar anything even a ring… any help please?

    • http://www.viber.com/ Viber

      Hi,

      Viber calls require that you connect to a stable, strong internet source. Please ensure that both you and your friend have a strong 3G and/or Wi-Fi connection.

  • BigBuddha

    Seriously… I’m about to implode over here. Every time I try to install Viber onto my PC. I get “There seems to be an error activating Viber on your device.” There is no error T_T. I cannot get this stupid thing to work. Each time I put the activation code sent to me it told me it was wrong, and it was not. Seriously need help here. I have it installed on my Samsung Galaxy S3, and they’re using the same Wi-Fi. It’s not a network problem. Help!

    • http://www.viber.com/ Viber

      Hi,

      We’re sorry to hear that you are frustrated. For further assistance, please open a support ticket here: http://bit.ly/1aOwGy2 and include a screenshot of the error message.

      Thanks!

  • Anxin

    Hi
    I have installed viber desktop and it run smoothly. the problem is after i activated my viber desktop, it just says “connecting” to get the contacts and it goes on and on. I already opened the TCP and UDP port but it just doesn’t help this situation. What should I do?

    • http://www.viber.com/ Viber

      Hi there,

      Please ensure that your computer and phone are connected to a strong, stable 3G, 4G and/or Wi-fi connection.

      Then try the following:
      1. Delete a Viber user from your phone’s contact list
      2. Re-add this contact
      3. Restart your computer
      4. Restart your phone

      This should force the contact list to sync from your phone to Viber, and from Viber on your phone to Viber for Desktop.

      • SB

        Hi, i Have the same problem as mentioned by “Anxin”.
        My computer (Windows Vista) is connected to a strong ethernet connection, and phone is connected to a strong stable 3G and still the problem is after i have activated my viber desktop, it just says “connecting” to get the contacts and it goes on and on..
        Please help
        thanks

        • http://www.viber.com/ Viber

          If the steps that we suggested above didn’t help, we will need more information in order to assist you. Please open a support ticket here: http://bit.ly/1aOwGy2

  • Sara

    Every time I hibernate my laptop or shutdown it the viber become uninstalled! And its icon disappear. What is the problem?

    • http://www.viber.com/ Viber

      Hi Sara,

      We would like to get more information in order to assist you. Please open a support ticket here: http://bit.ly/1aOwGy2

      If possible, please include a video of the scenario (including before your laptop hibernates/shuts down, as well as after).

      Thank you!

  • http://www.c3detectiveagency.com chris

    Hi. I am running viber on my windows 7pc. My contacts are sending me pictures in their messages. I right click on them and get the either download or delete prompts, but when I click on download, nothing happens. It does not appear in my viber download folder. Could it be somewhere else?

    • http://www.viber.com/ Viber

      We would like to assist with this. Please open a support ticket here: http://bit.ly/1aOwGy2 and an agent will be in contact with you shortly.

  • Cherouka

    Hi please help me I want to fix my location on viber on pc ?i can’t find the little flash where we click on to fix location

    • http://www.viber.com/ Viber

      Hello,

      In order to disable your location on Viber for Desktop, you must disable the GPS locator on your phone. To learn how to disable/enable your location sharing, please read here: http://bit.ly/1kyDGVm

  • Ana

    Need help. I have this message to: “There seems to be an error activating Viber on your device”. I have Viber on my iPhone, and I already had it on my other laptop. I deactivated that account. Can’t get activation code. Please help fast. Miss desktop Viber.

    • http://www.viber.com/ Viber

      Hi Ana,

      Please send a screenshot of this error to our support team. You can contact them by opening a support ticket at this link: http://bit.ly/1aOwGy2

  • reza hosseinabhadi

    I was installing the viber on my desktop,(win 7), but my internet traffic ran out. so I was forced to shut the installer by force. from that time , whenever I try to install it, after acceptation (first step) there’s nothing else. I can’t see the next windows. and there’s no application running. but I can see it in the porocesses. I can only end process it there. what can I do now?

    • http://www.viber.com/ Viber

      Hi Reza,

      We will need some more information in order to assist you. Please open a support ticket here: http://bit.ly/1aOwGy2 and an agent will assist you.

  • Eva

    I’ve installed the latest version on my desktop (win 7) but as soon as I restart the PC, Viber disappears from my user profile. It will appear on the administrator profile but not on my user profile (which is just user, not admin). Am I doing something wrong or should I just change my user profile to admin as well?

    • http://www.viber.com/ Viber

      Hi Eva,

      Please open a support ticket at this link: http://bit.ly/1aOwGy2 and include the following information:
      1. In what language is your operating system running?
      2. Do you have Administrator credentials on the computer?
      3. What firewall, if any, are you using?
      4. What anti-virus, if any, are you using?
      5. What kind of internet connection are you using?
      6. Where are you connecting to the internet from? Home/office/public network?
      7. Are you using a proxy server?
      8. On what device(s), besides your desktop, do you have Viber installed?

      Thanks!

  • jone

    I’ve installed viber on my desktop but this is a shared computer. Can the other user of this computer access my account and my messages if they logged in the computer?

    • http://www.viber.com/ Viber

      Hi Jone,

      Yes, if you activated your account on a shared computer, other users will have access to it. If you do not wish for other people to access your Viber account, you must deactivate Viber off of that computer.

  • Not

    Hi Viber ,
    l Want The Email of Viber

  • Not

    Hi Viber ,

    Sorry But now l go to http://machine.infinitemonkeys.mobi to make viber becomes , l download Viber on moblie not want to download so l am making new Viber For Android. Please l need email Viber

  • Not

    Then l accept and download and noting download please help me!!!1

    • Not

      viber

  • Georgi

    Hi there, I have Viber installed on my PC Win 7, use it for a long time, but yesterday Viber want code to log, but I get no code, and even today Viber do not accept my phone number and reads “…There seems to be an error activating Viber on your device. Please contact support….”

    • http://www.viber.com/ Viber

      Hi Georgi,

      You can contact the support team by opening a support ticket here: http://bit.ly/1aOwGy2

      They will be happy to assist you.

  • Hyp.M

    Hi Viber.
    I have Viber installed on WinXP.
    1. I have “Low storage space” error. how it can be fixed?
    2. Viber on PC do not synchronizes with Smart-phone anymore? I have a picture received on my Smart-phone, but I don’t have it on PC-Viber.

    • http://www.viber.com/ Viber

      Hi there,

      We will need to get more information from you in order to assist you further. Please open a support ticket here: http://bit.ly/1aOwGy2

      • Nguyen

        I have same problem with Hyp.M too, how we can fix it?

  • fran

    hi viber i am trying to install viber on my xp comp and i cant get passed the entering my number thing, it asks if i have it on my mobile i put in yes and my number it the takes me to the app store than tell me i have it on my phone then im back at the start please help its driving me nuttz

    • http://www.viber.com/ Viber

      Hi Fran,

      Please open this link: http://bit.ly/Qxn8pt from your computer to download Viber for Desktop.

      If you continue experiencing an issue, please read here for possible solutions: http://bit.ly/1lVnd42

  • amit

    hi, I am using viber on my phone and PC. Its working fine. But now I want to run same Viber account on 2nd PC also. Please tell me its possible or not. If yes then what is the procedure.

    • http://www.viber.com/ Viber

      Hi Amit,

      You can install Viber for Desktop on multiple computers. To install Viber for Desktop on a second PC, you can download here: http://bit.ly/Qxn8pt just as you did previously.

  • Marianne Andrade

    Hi, i’m trying to install viber on my PC and i can’t get to the part where i would be asked if i have a Viber on my mobile phone. When i clicked the icon the problem showed is Entry Point Not Found. Can you help me please? :(

    • http://www.viber.com/ Viber

      Hi Marianne,

      Thanks for updating us! We will be releasing a fix for this issue next week which will correct this error.

      • danci

        Hello Viber :) I have the same problem. Have you fixed this eror?

      • rm

        I am going through the exact same thing and have been for the past two days!

        • http://www.viber.com/ Viber

          Please restart your phone and try again. If you continue experiencing issues, please contact our support team here: http://bit.ly/1aOwGy2

      • Marianne Andrade

        HI! have you already released a fix for this issue?

  • Ghassene

    I’m from Tunisia and I can’t receive my activation code SMS. What to do? Thanks in advance.

    • http://www.viber.com/ Viber

      Hi,

      You can find possible solutions to your access code issue b y reading here: http://bit.ly/Nd34Xl

  • robert

    Will not open/show and save photos on pc! in before worked but after change windows not work at all!! how to fix it?

    I remember for saving photos and videos have had a folder in documents folder
    but right now i’m not remember where was exactly to make it again and
    try!?

    • http://www.viber.com/ Viber

      Hi Robert,

      Please open a support ticket here: http://bit.ly/1aOwGy2 and we will be happy to assist you.

  • rm

    Installation on my PC is successful but the “Welcome to Viber! Do you have Viber on your mobile phone?” pop-up screen does not pop-up. Why?

  • Dilman

    Ive tried installing so many times now, and it all goes well until the Installation begins image, the green bar grows until the whole thing disappears and then … nothing. And viber is not installed at all.

    • diver

      i am having the same problem. Anyone can provide a hint to overcome this?

    • http://www.viber.com/ Viber

      Hello,

      We will need more information in order to assist you. Please open a support ticket here: http://bit.ly/1aOwGy2 and if possible, include a video of the installation attempt.

  • http://www.radiodj.gr/ Βασίλης Μπακογιάννης

    SInce almost a week, each time I open my computer, viber opens on full screen. Is there any way, when I open my PC, to have it minimized on the taskbar?

    • William

      Yeah , for me it start maximized too, it’s really annoying, I’ve uninstalled it, till they fix it.

    • http://www.viber.com/ Viber

      Hi,

      Please first ensure that you have the latest version of Viber installed on your computer: http://bit.ly/1iyLxaz

      The screen size of Viber for Desktop opens to size that it was last opened. Please select the scale down button to minimize the size of Viber, then close the window. It should open to the smaller size next time you use Viber for Desktop.

  • Bikram Nongmithem

    My hostel WiFi is giving through proxy via user gate firewall(192.168.5.1:8080).I cannot connect viber to internet.why it so?

    • pr

      same trouble.
      viber can’t work via proxy.
      HELP

      • http://www.viber.com/ Viber

        In order to access Viber via a proxy server, please make sure that your Viber for Desktop is updated: http://bit.ly/1iyLxaz

        When using a proxy, there are certain ports that need to be opened. For information and instructions about these ports, please read here: http://bit.ly/QRYlMY

  • Ombra75

    I have an ASUS T100 with very little memory. I would like to install the Viber desktop version on my SD card. Is that possible and if yes, how do I do that?
    Thank you for your assistance!!

    • http://www.viber.com/ Viber

      Hello,

      Viber for Desktop cannot be installed on an SD card.

  • Karthic Easwar

    i installed viber for win 7 32 bit , logged on with my mobile no. got all contacts but cant sent any msgs r calls….its tell not connected to net…pls help me….pls….

    • http://www.viber.com/ Viber

      Hi Karthic,

      Please ensure that you are connected to the internet. Also, check to see if other VOIP programs (such as Skype) work on your computer. This will help us figure out if it is an issue with your connection, or if it an issue with Viber.

      If this seems to be specific to Viber, please try restarting your computer. If the issue persists, uninstall and re-install Viber for Desktop.

      • Stella

        Hi,

        I still have the same issue, i tried restarting my computer and un-install and re-install viber for desktop.

        but im still having the issue..
        plz help me..

        • http://www.viber.com/ Viber

          For further assistance, you can contact our support team here: http://bit.ly/1aOwGy2

  • meres

    Newest version of viber is preventing my windows xp from shutting down/restarting. I have to manually force a restart (or close viber before restarting), otherwise i see a 1073 event i on my event viewer.

    • Afrn

      I have a problem with viber on desktop, i cant type txt to one of my contact, i mean the place where we type txt there just went a way and now i cant fix it

      • http://www.viber.com/ Viber

        Hello,

        Thank you for including a screenshot. This is an issue that will need some investigating. Please contact our support team here: http://bit.ly/1aOwGy2 and we will be happy to look into it with you.

    • http://www.viber.com/ Viber

      Hey,

      Please update your version of Viber for Desktop here: http://bit.ly/1iyLxaz

      This should resolve the issue.

  • Ali Takhtipour

    hi there- i had an account with 20 contacts in viber of mobile phone and my desktop phone. yesterday my phone breaks and now, i have another mobile with java IO. there is some problems, and they are: “1- i can’t change my photo of my contact from desktop — 2- when i add some new numbers to my list that i know they have viber accounts, i can’t see their name ” TNX alot

    • http://www.viber.com/ Viber

      Hi Ali,

      The profile photo can not be updated via Viber for Desktop. It can only be updated on the phone platforms that support this feature. Unfortunately, it is not supported on Java.

      To sync your contacts to Viber, please read here for possible solutions: http://bit.ly/1jLF5M0

  • ATN

    how to send video via desktop vider ??

    • http://www.viber.com/ Viber

      There is no feature to record videos on Viber for Desktop. You can, however, place video calls on Viber for Desktop.

  • jake

    I installed Viber a few days ago but when I turn the programme on and type my number in,a red bar pops up and says “There seems to be an error activating Viber on your device” (running on a perfectly capable laptop for Viber) PLEASE HELP!!!!!!!!!!!!!!!

    • http://www.viber.com/ Viber

      Hey Jake,

      In order to understand what is going on, we will to get more information from you. Please take a screenshot of this error message and send it in a support ticket here: http://bit.ly/1aOwGy2 so that a support team member can assist you.

  • Claus Jonsen

    I only see the stickers as a question mark on my desktop version, why?

    • http://www.viber.com/ Viber

      Our support team will need to investigate more in-depth. Please open a support ticket at this link: http://bit.ly/1aOwGy2
      and send a screenshot of the image that you see.

  • Victor Ferreira

    I am the admin on my son’s PC and, from within his part of the PC, I installed Viber for his use , but he doesn’t get a Viber shortcut on his side – there’s only one on my side where I don’t need it. I don’t mind having it, but withou a shortcut for him he is unable to use Viber – and he is the one I wanted to use it..

    • http://www.viber.com/ Viber

      Hi Victor,

      A support agent will gather more information from you in order to assist you. You can open a support ticket here: http://bit.ly/1aOwGy2

  • Marija

    Dear Viber,
    I installed a new version on my PC (Windows 7) but when I want to make a call it doesn’t work and the application stops immediately, while the messaging works perfectly. I tried to uninstall it and then install it once again but the problem stays.
    Thanks in advance,
    Marija

    • http://www.viber.com/ Viber

      Please open a support ticket here: http://bit.ly/1aOwGy2

      Be sure to include the following information:
      - Were you able to place a Viber call before upgrading Viber?
      - Did you update your computer’s operating system?
      - Are you able to place calls through other VOIP applications?

  • cris

    Dear viber,
    i try to install viber many times and is shows to be ok,but during the instalation it doesn;t show up the window which ask my phone number.i try many things but same problem again and again.please note that the viber app appears good at my desktop but it doesn’t open when i click on it.
    please help….

    • http://www.viber.com/ Viber

      Hi Cris,

      I am not quite sure if you are trying to install Viber on your phone or computer. However, please note that in order to install Viber for Desktop, you must have the latest version of Viber installed on your mobile device.

      For assistance, please open a support ticket at this link: http://bit.ly/1aOwGy2 and a support agent will be in contact with you shortly.

    • Foreign

      I have the same problem when I try to install viber desktop version. During the installation process, the messages say installation files are being download and installation is complete but at the end the window which asks for my phone number does not show up. There is no message to say installation was unsuccessful. I cannot even find any shortcut on my PC or viber program files. I have already received the activation code but am unable to use it since I am not prompted to key it in. Pls help.

    • macy

      Yes me too, please help! email me at macylazaro@Gmail.com if you have a solution.

  • Paul

    Dear viber,

    I blocked my sim and phone as it was stolen recently however I am still able to use viber on my pc, how is this possible?

    • http://www.viber.com/ Viber

      Even though your SIM card and phone have been blocked, your Viber account is still active. This is why you are able to use Viber for PC.

      For more information and for assistance, please contact our support team: http://bit.ly/1aOwGy2

  • Radoslaw

    I have a problem with Viber.I installed Viber on my pc WinXP and i have trouble with don’t send error.What to do ?

    • http://www.viber.com/ Viber

      Please contact Microsoft for assistance.

  • shiva

    dear viber…i am having problem in the viber plz plz help me. the problem is i was using viber in mobile and laptop.when i change the laptop i forget to deactive the viber account and that previous laptop already formated also in my mobile i deactive the previous verson and upload new verson with new active code.the big problem is i can’t active in my new laptop with same previous mobile no. also why??? its appearing in the viber icon its seem installation problem contact with viber/product…something like that displaying… i need the solution plz plz..i cant dis mis my old mobile no and use new no. i need old mobile no with viber in laptop..plz hep and reply me.

  • Guest

    Hello !

    The desktop version of my Viber is always showing me offline, and I can not do any thing with it. The phone version is doing great though. Please note that there is no problem with my internet connection, since all the other applications requiring internet are doing fine !

    Please help me with this ! I am attaching a screenshot of what it says once I try to place a Viber out call. The same message appears when I try to place a free Viber call or send a message to somebody.

    Please please help !!

    • http://www.viber.com/ Viber

      Hi,

      Please open a support ticket here: http://bit.ly/1aOwGy2 for further assistance. Be sure to include that screenshot and the fact that your other applications are working and that your internet connection is strong.

  • Carl

    Hello !

    The desktop version (OS: Windows 7; Internet Connection Type: Protected Wifi) of my Viber is always showing me offline, and I can not do any thing with it. The phone version is doing great though. Please note that there is no problem with my internet connection, since all the other applications requiring internet are doing fine !

    Please help me with this ! I am attaching a screenshot of what it says once I try to place a Viber out call. The same message appears when I try to place a free Viber call or send a message to somebody.

  • behi

    hi viber!i need help!i installed viber on pc bau after entering my mobile phon i got an error:

    it seems to be an error activing viber on your dinice… ive check the site bud it dosent worked!

    • http://www.viber.com/ Viber

      Hi,

      Please ensure that you have the latest version of Viber installed on your phone. If you do not have it, you will not be able to receive your access code.

      Please see this article for possible solutions: http://bit.ly/1lw6jmV

  • nikola

    how to make a Viber when I’m wrong password multiple times???

    • http://www.viber.com/ Viber

      Hey Nikola,

      For assistance obtaining your access code, please follow the link: http://bit.ly/Nd34Xl

  • jem

    Hi I’m unable to hear the other person on the other line but I could hear the ring tone and the other person could hear me

    • http://www.viber.com/ Viber

      Hi,

      Please ensure that you have a strong and stable 3G, 4G and/or Wi-Fi connection.

  • http://asterozoa.tumblr.com/ Kat

    Viber for desktop keeps asking me to install it on my mobile phone — but it’s already installed on my mobile.

    • http://www.viber.com/ Viber

      Hey Kat,

      Please make sure that you have the latest version of Viber running on your phone.

      • http://asterozoa.tumblr.com/ Kat

        I did have the latest version. The problem was that I had changed sim cards, so it was a matter of deactivating and then reactivating. Thanks, though.

        • http://www.viber.com/ Viber

          You must use the same phone number (which is your Viber ID) to activate Viber for Desktop as you are using for Viber on your mobile device.

  • Anjali

    HI Viber, I have wifi connection and i am using a latest version on my android mobile…but when i try to activate viber on my desktop it is showing the following:

    Please help me…

    • http://www.viber.com/ Viber

      Hi Anjali,

      Please ensure that your internet connection to your computer is in fact active.

      If your connection is good, please check that the ports Viber needs are open on your desktop by reading here: http://bit.ly/1lgX218

      • Anjali

        My wifi connection is good which i use on my laptop.. But my phone net connection is not that good. (Vodafone). Yes the ports r correct and on.

  • Guest

    Hello, I have viber on my android phone and Windows 8 laptop. It runs fine on the phone, however on the laptop it crashes whenever I make a call(screenshot attached). What is wrong and how can I fix this?

  • Wahid Malawiya

    Hello, I have viber on my android phone and Windows 8 laptop. It runs
    fine on the phone, however on the laptop it crashes whenever I make a
    call(screenshot attached). What is wrong and how can I fix this?

    Faultmodule Qt5Gui.dll

    • http://www.viber.com/ Viber

      Hey Wahid,

      We are currently looking into this issue. We would appreciate if you contact our support team so that we can gather more information from you. You can open a support ticket here: http://bit.ly/1aOwGy2

  • Aswin

    I would like to install Viber on my laptop, which does meet the requirements. But when I enter my phone number, I get this message in a red box:
    “There seems to be an error activating Viber on your device”.

    • http://www.viber.com/ Viber

      Hi Aswin,

      Please send this message to our support team so that they can assist you. You can contact our support team by opening a support ticket here: http://bit.ly/1aOwGy2

  • Theivasanthi

    I have installed viber on my laptop with one phone number. I like to use one more viber account with another phone number in the same laptop? Is it possible? If yes, How to install two viber accounts in a same laptop?

    • http://www.viber.com/ Viber

      Hi there,

      It is not possible to register two phone numbers to Viber for Desktop on one computer. Because you cannot log in or out of Viber for Desktop, you will be deactivating and re-activating each account when you wish to switch numbers.

  • romesh
  • Brook

    Dear Viber, I have Viber Desktop installed on my laptop computer and the other end from Dubai is unable to hear me after picking up my calls, but I can hear what he is saying, on the other hand, on the same computer I talked to another friend in Kenya and it worked OK. What do you think is the problem? Please help, Thank you.

    • http://www.viber.com/ Viber

      Hi Brook,

      Please have your friend in Dubai check his internet connection. Since you do not experience this issue with other users, your connection seems to be stable.

  • Mohanad Aldarouish

    Hello, I have viber on my android phone and Windows 7 laptop. It runs fine on the phone, however on the laptop it crashes whenever I make a call(screenshot attached). What is wrong and how can I fix this?

    • http://www.viber.com/ Viber

      Hi,

      We would like to take a closer look at what’s going on with your Viber for Desktop. Please open a support ticket here: http://bit.ly/1aOwGy2 and include that screenshot.

  • Ali Sadeghi

    hi, I have my viber on IOS 7 and I installed the desktop version on win 8.1 but the 4 digit activation code does not come to my phone’s viber, whats the problem?

    • http://www.viber.com/ Viber

      Hi Ali,

      As a start, make sure that you are running the latest version of Viber on your mobile device. The latest version must be installed on your mobile device since your Viber Desktop activation code will come through as a Viber message from Viber. For the same reason, it’s important that your phone will have a strong internet connection in order to receive the activation code.

      Next, check that the ports Viber needs are open on your desktop (you can do that here: http://bit.ly/1lgX218)

      If you have still not received your code, please read this article for possible solutions: http://bit.ly/1lw6jmV

  • Shhhh

    Hi can anyone please advice me on how to sync my messages and calls between my phone and my desktop.

  • reza

    hi, is it possible to send clip file by viber desktop?

    • رضا

      رضا جان این لاشیا جواب نمیدن بهت!!!
      خودت و درگیر نکن!!!
      نه از طریق دسکتاپ نم تونی

  • Carl Sciberras

    hi, is there a reason why i cannot use a proxy with viber?
    its the only thing stopping me otherwise i am stuck looking for alternatives??
    :-(

    • http://www.viber.com/ Viber

      Hi Carl,

      We can provide you with information if you open a support ticket at this link: http://bit.ly/1aOwGy2

  • Pradeep Bhatta

    I installed viber on my phone and then tried to login to Viber on windows. the app wanted access code and it was sent to my phone as an viber message and i didn’t see.after some tries to login, a new message appeared “There seems to be an error activating Viber on your device”. And its not working same error all the time ?? What should i do ???

    • http://www.viber.com/ Viber

      Hi Pradeep,

      In order to assist you, we will need your phone number and other private information. Please open a support ticket here: http://bit.ly/1aOwGy2 so that we can assist you one-on-one.

  • arvind

    i have viber running on pc and mobile perfectly. i have one query if i move out from the location of pc at different location with mobile, will viber be available independently in pc & in mobile at both locations.

    • http://www.viber.com/ Viber

      Hi,

      Once your Viber for Desktop has been activated, it will stay activated, regardless of your phone’s location. They are independent of each other.

  • Beekee

    all is good with me bt i cant send voice and video mesg from my pc how can i do so plz help me ????

    • http://www.viber.com/ Viber

      Hi,

      There is no option to send voice messages or video messages from Viber for Desktop, as you are able to place video calls on this platform.

  • Ravi

    what might be run command for Viber on pc

  • Anon

    Hi,

    If I have Viber for both Windows and mobile having only one number, which of these devices will receive a call if someone were to call?

    Would I be receiving the call from both ends?

    If not, will the Viber on Windows/mobile be notified of the call?

    If so, assuming that they both receive the call and I answer using my mobile, what then happens to Viber on Windows?

    Will Viber on WIndows be hearing the conversation?

    • http://www.viber.com/ Viber

      Hi,

      You are correct – both your mobile and your desktop will receive the call (assuming that both are connected to the internet).

      If you answer the call on your phone, the call will stop ringing on your computer. It is not possible to answer the call on both Windows and mobile, so once the call is answered, it will no longer be available on the second device.