Viber desktop – Mac installation

Installing Viber desktop on your Mac is pretty easy. Just like any other application, it consists of few steps. In this case, steps are very simple.

But before you start installing it on the computer make sure you meet the system and hardware requirements. And yes, you must have Viber installed on your mobile first to be able to use Viber desktop.

Minimum hardware requirement for desktop computers are: dual core processor, 1 GB RAM, microphone and speakers for voice calls, webcam for video calls, AD2P compatible Bluetooth receiver for BT devices.

Minimum system requirement for desktop computers are:

- for Windows users: Windows XP Service pack 3 and above; Windows Vista; Windows 7 or Windows 8 (RT is not supported);

- for Mac users: OSX 10.7 and above.

If you meet those system and hardware requirements on your desktop computer, make sure you have the following Viber mobile versions prior desktop registration to be able to use Viber desktop:

- Viber 3.0 for Android

- Viber 3.0 for iPhone

- Viber 2.4 for Blackberry

- Viber 2.2.3 for Windows Phone 8 (partly compatible, might encounter sync issues)

- Viber for Windows Phone 7, S40/S60 & Bada: do not require a minimum Viber version (partly compatible, might encounter sync issues).

If both, system and hardware requirements, are fulfilled, you should be done with your installation in few minutes…or less…

Installation procedure

Download installation file. You can download it from Viber’s official site using this link.

After finishing downloading simply drag Viber to your Application folder on the right.

To launch Viber go to your application folder and tap on ‘Viber’. After launching you’ll get Welcome screen. Hit “Yes” to continue.

Desktop_3.0_activation_welcome

After hitting “Yes” and you’ll be asked for phone number. Type in your phone number (without the country code) and click ‘Continue’.

type in your phone number(without the country code) and click 'Continue'.

type in your phone number(without the country code) and click ‘Continue’.

You will receive an 4 digit access code to your Viber mobile. Type it in.  Read and accept the Viber User License Agreement and click ‘Enter Viber’.

Desktop_3.0_activation_access_code

After completing the installation, Viber desktop will automatically sync your contacts with contacts stored in your mobile Viber.

Contacts are automatically synced with your mobile Viber

Contacts are automatically synced with your mobile Viber

You’re ready for free communication via Mac!

Enjoy!

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  • ko myo

    0873623068

  • Denis

    it seems that viber only works on mac with one single user. if another user logs on the mac, viber won’t start with that user

    • http://www.viber.com/ Viber

      At this stage Viber can hold only one user per computer. In the future, we are considering to add multiple-user support. When we have news, we’ll let you know :)

      • Ioklio

        Still no news?

        • http://www.viber.com/ Viber

          We have no news at this point. We are still considering it for the future.

  • Van Nguyen

    Dear Viber, I am using Samsung S4 model GT-I9500. I installed viber when in Vietnam (using a Vietnam simcard) and it was straightforward. Yesterday I uninstalled
    viber and reinstalled it with the South Sudan simcard. In the process of
    setting up, the phone automatically and randomly picked a country and I
    couldnt choose South Sudan as the country to complete the setting. I
    turned off the phone. Left it overnight and tried it again in the
    morning, still it didnt work. I removed the sim and put it back again
    and uninstalled and reinstalled viber again, still the same problem
    occurs. what can I do now? I hate to switch to another apps as I am so
    used to viber and my relatives, friends are all viber users. Thanks for
    your help.

    • http://www.viber.com/ Viber

      Hi,
      Thanks for the report of the problem.

      Do you mean that South Sudan does not appear in the country list, and so you can’t register using a South Sudanese SIM card?

      • Van Nguyen

        Dear Viber,

        South Sudan appears in the country list but when I choose it, it automatically goes back to the country that randomly appears on the bar. It happens to Samsung S4. My friends who use iPhone does not have any problem when installing viber.

        Thanks for your help to look into this.

        • http://www.viber.com/ Viber

          Thank you for the details.

          Please contact us via email at logs@viber.com , providing the step-by-step description of the problem. We will examine and test it, and get back to you as soon as possible.

          Thanks again, and we apologize for the temporary inconvenience.

  • Chris

    Hey Viber, I seem to be having a problem with the Mac Desktop version. When I’m in Conversation mode, on the left side of the window are my contacts/messages. The issue is, there are 2 of the same contacts on the list. For example, one is her name, the other is her phone number. When I receive a message from her, it’ll come via her number but when I try to respond, it will say “This contact does not have Viber, etc… The only way I could respond to her is if I use her name. How do I fix this so the conversation is ALL in the same conversation box.

    In the image, the blue is her name and the box below it is her number.

    Thanks..
    Chris

    • http://www.viber.com/ Viber

      Hi Chris,

      Thanks for the report of the problem.

      First, please see this page in our HelpDesk that will try refreshing the contact on your mobile (and maybe also affect on your Mac app): http://viber.kayako.com/Knowledgebase/Article/View/30/7/iphone-contact-list-is-not-showing-your-friends-as-viber-users

      Also, please make sure that you have the latest version of Viber for Mac.

      If both fail, then we would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
      Thanks in advance :)

  • mike186

    Hello Viber! Please help me. I’m using MacBook in my work. I’ve downloaded Viber installation file for mac and installed application. But unfortunately I can’t run the app (actually can’t get the activation code on my phone), because the app can’t connect to the web. We have an internet access by proxy-server. I’ve configured all network configurations, but it did’t help.

    • http://www.viber.com/ Viber

      Hi,

      Viber generally does not support proxy connections, as the proxy might be blocking Viber’s traffic/ports.

      please make sure the following ports are enabled (“forwarded”) on your routers or firewalls:
      TCP: 5242 + 4244
      UDP: 5243 + 9785

      (if you are not sure how to enable ports, you may contact your router manufacturer, your Internet Service Provider, or your proxy admin)

      If it still doesn’t work, then unfortunately there is not much we can do to help :(

  • RANDOMO

    Hey Viber, i tried downloading viber desktop for mac and it worked fine. However when asked to enter my number it says “there seems to be an error activating viber on your device” which is untrue as it works fine on my phone. I have tried unistalling, reinstalling, deactivating and reactivating viber on my phone as well as redownloading viber many times on my mac, still doesnt work. What do you suggest?? Maybe i should wait longer?

    • http://www.viber.com/ Viber

      Hi,

      Please make sure this isn’t a network-related issue by deactivating and activating Viber when connecting to a few
      different WiFi networks (in order to pinpoint the source of the
      problem). What are the results?

      Also, please try rebooting your Mac, and downloading the latest version of Viber Desktop from our homepage anew.

      What are the results?

  • Francesca

    Hi, I’ve downloaded Viber correctly, but when I click on the icon in the the application folder (the icon is covered by a kind of no parking signal) it seams it’s starting, but nothing happen. It looks like is blocked. If it helps I copy here infos from the Viber folder: Last login: Fri Jan 31 12:05:15 on ttys000

    /Users/francescaorlandani/Desktop/Viber.app/Contents/MacOS/Viber ; exit;

    Francesca-Orlandanis-MacBook-Pro:~ francescaorlandani$ /Users/francescaorlandani/Desktop/Viber.app/Contents/MacOS/Viber ; exit;

    2014-01-31 12:08:12.771 Viber[23236:903] Error loading /Users/francescaorlandani/Desktop/Viber.app/Contents/Versions/4.0.2.30/Viber.bundle/Contents/MacOS/Viber: dlopen(/Users/francescaorlandani/Desktop/Viber.app/Contents/Versions/4.0.2.30/Viber.bundle/Contents/MacOS/Viber, 262): Library not loaded: /usr/lib/libc++.1.dylib

    Referenced from: /Users/francescaorlandani/Desktop/Viber.app/Contents/Versions/4.0.2.30/Viber.bundle/Contents/MacOS/../Frameworks/QtWidgets.framework/Versions/5/QtWidgets

    Reason: image not found

    logout

    THANK you for helping!

    • http://www.viber.com/ Viber

      Hi,

      Please open a support ticket here: http://bit.ly/1aOwGy2 and a support agent will be in contact with you shortly.

  • Rajesh

    Hello VIber,
    I need to uninstall viber from my office Mac Pro but I am not able to find a way to do so. Can you please help me with un installing instructions?

    • http://www.viber.com/ Viber

      Hi,

      To uninstall Viber from your Mac, please do the following:
      1. Open the Viber application
      2. Hit Alt
      3. Choose Viber
      4. Select Deactivate Viber

  • Keith

    Hi Viber,

    Deactivating Viber on Mac OS X does not uninstall the Viber app, it only logs out the account. How to completely remove the Viber app from OS X (Mavericks) ?

    • http://www.viber.com/ Viber

      Hi,

      In order to uninstall Viber off of your Mac, you need to drag Viber from your Applications folder into your computer’s trash can.

  • Popz

    Hello Viber, my iPhone 4s was stolen almost a month ago. My old sim & number seems to have been deactivated already as I am unable to call it since. However, yesterday, my friend Dre was contacted by a stranger using my viber account w/ my picture showing. The stranger seems to have been receiving messages from Dre when he sends it through viber for a group I used to be part of. The stranger seems also confused about the whole thing. I’m thinking whoever stole my iPhone sold it to the stranger & the stranger is now receiving viber messages meant for me. If the stranger put in a new sim card w/ a different number, would he still receive viber messages meant for me? I don’t want the stranger to receive messages meant for me. How do I resolve this? :(

    • http://www.viber.com/ Viber

      Hi,

      If he puts in a new SIM card with a different number on the same phone, your old Viber account will be deactivated. If you are still using the phone number associated with the stolen phone, you can activate Viber on your new phone. This will deactivate Viber on your stolen phone.

  • Roma

    Good day

    I have MacBook AIR

    During a call, I can hear only the input sound, but my outgoing sound is not audible, tried to change all possible settings of microphone, unsuccessfully.

    I’m shure that my mic works with other applications such as Skype

    Could you please help to find the solution ?

    • http://www.viber.com/ Viber

      Hi,

      We will need to get more information from you. Please open a support ticket here: http://bit.ly/1aOwGy2 and include the following information:

      -Is this a new issue?
      -Have you recently updated your computer’s operating system?
      -Let them know that this is an issue specific to Viber

  • vinobaje

    Viber for mac getting an error on Mac OSX 10.10 Yosemite :(

    Process: Viber [386]

    Path: /Applications/Viber.app/Contents/MacOS/Viber

    Identifier: Viber

    Version: 4 (4.1.0)

    Code Type: X86-64 (Native)

    Parent Process: ??? [1]

    Responsible: Viber [386]

    User ID: 501

    Date/Time: 2014-06-03 10:32:47.509 -0400

    OS Version: Mac OS X 10.10 (14A238x)

    Report Version: 11

    Time Awake Since Boot: 71 seconds

    Crashed Thread: 0 Dispatch queue: com.apple.main-thread

    Exception Type: EXC_BAD_ACCESS (SIGSEGV)

    Exception Codes: KERN_INVALID_ADDRESS at 0×0000000000000000

    VM Regions Near 0:

    –>

    __TEXT 0000000109b16000-0000000109be5000 [ 828K] r-x/rwx SM=COW /Applications/Viber.app/Contents/MacOS/Viber

    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

    0 libsystem_c.dylib 0x00007fff9af0bd52 strlen + 18

    1 libstdc++.6.dylib 0x00007fff9b3683b7 std::string::compare(char const*) const + 29

    2 com.viber.osx 0x0000000109b21782 NativeLauncher::Launcher::startViber(int, char const**) + 390

    3 com.viber.osx 0x0000000109b1d746 LauncherMacOSX::startViber(std::vector<std::string, std::allocator >&) + 264

    4 com.viber.osx 0x0000000109b1d506 main + 183

    5 com.viber.osx 0x0000000109b1b804 start + 52

    Thread 0 crashed with X86 Thread State (64-bit):

    rax: 0x00007fde2b9033f0 rbx: 0×0000000000000000 rcx: 0×0000000000000000 rdx: 0×0000000000000000

    rdi: 0×0000000000000000 rsi: 0×0000000000000000 rbp: 0x00007fff560e99f0 rsp: 0x00007fff560e99f0

    r8: 0x00007fff7d9d6198 r9: 0x00007fff560e99e0 r10: 0x00000000000170d8 r11: 0x00007fff9b36839a

    r12: 0×0000000000000005 r13: 0x0000000109bee108 r14: 0×0000000000000000 r15: 0x00007fde2b501698

    rip: 0x00007fff9af0bd52 rfl: 0×0000000000010246 cr2: 0×0000000000000000

    Logical CPU: 2

    Error Code: 0×00000004

    Trap Number: 14

    • http://www.viber.com/ Viber

      Hi,

      Please send this information to our support team so that they can assist you.

      You can open a support ticket here: http://bit.ly/1aOwGy2

      Thanks!

  • krystadc

    I’ve tried registering my mac to viber but i still haven’t gotten an activation code after trying a thousand times. ive also uninstalled and installed again like, 3 times. Ive met all the requirements needed, for both my iphone and mac pro. what seems to be the problem?

  • Ralph

    When I input my phone number, Viber tells me “There seems to be an error activating Viber on your device. Please contact support: http://support.viber.com” How can I fix this?

    • http://www.viber.com/ Viber

      Please open a support ticket here: http://bit.ly/1aOwGy2 for assistance activating your phone number.

  • BK

    Any ideas on why my Viber desktop app on MacBook won’t let me see more than a thumbnail of photos or videos sent to me? If I click them, they won’t play/open. No problem doing this on my iphone however, only the desktop version. I can’t find any FAQ about it or anything in the help menu.

    • http://www.viber.com/ Viber

      Hi,

      We would like to investigate this further. Please open a support ticket at this link: http://bit.ly/1aOwGy2 and a support agent will be in touch with you shortly. If possible, please include a video showing what happens when you try opening a photo and video.

  • Qasimnaz

    Dear Viber Team, I have recently downloaded Viber in my Macbook Air (Mevericks 10.9.4). Viber registration has completed but when I initiate a message on any of my contact it says No conversation selected, I tried to select more then 1 contacts but still getting the same error. Please help?

    • http://www.viber.com/ Viber

      Please send a video of this situation to our support team: http://bit.ly/1aOwGy2 for assistance

      • Qasimnaz

        Video? How? Suggest me a software to make a video?

        • http://www.viber.com/ Viber

          You can simply record it on your mobile device. If you are unable to send a video, a support team member will still be able to assist you.

  • Ninoy

    Hello Viber Team,

    I just downloaded vibe for mac (running on mavericks) today. However, while I already gave my mobile number (iPhone 5), I still haven’t received the activation code to be used for the desktop version yet. I live in the Philippines. Kindly need your assistance. Thanks!

    • http://www.viber.com/ Viber

      Hi Ninoy,

      Firstly, we suggest that you ensure that your iPhone is running the latest version of Viber (4.2.1). You can check here: http://bit.ly/1cxHir7 This is important to check, as you will receive your activation code for Viber for Desktop as a Viber message on your iPhone.

      Also double check that your phone is connected to a strong, stable internet source.

      Next, check that the ports Viber needs are open on your desktop (you can do that here: http://bit.ly/1lgX218 )

      If you have still not received your code, please read this article for possible solutions: http://bit.ly/1lw6jmV

      • Ninoy

        thanks for the reply. Will keep you posted on further queries.

  • Jo

    Dear Viber people,

    Subject: Viber desktop doesn’t work for multiple users on the same Mac

    My boyfriend and I use Viber a lot from handheld to handheld between each other. However, we both use the same Apple Mac, under separate Mac OS (Mavericks) user accounts, his and mine. I had installed Viber desktop under my Mac user account. Registered, and worked OK. Then when he logged on, on his Mac user account, he tried to launch Viber desktop app but it wouldn’t start at all. We then installed Viber desktop again, but this time under his Mac user account. It launched OK for him then. He registered it, and now it works OK for him. But now when I log onto my Mac user account I can’t launch Viber desktop at all. It would seem that Viber desktop app on a Mac can only work for one Mac user. So Viber desktop doesn’t work for multiple users on the same Mac. I’m not sure what’s the story with PC version, but wouldn’t be surprised if it’s the same issue. Are you likely to fix this? Maybe you assume that one computer is intended only for use by one user. But every computer OS (other than DOS maybe) supports multiple user accounts, and every application treats user data separately (e.g email app for one user will display that user’s emails, and the very same email app will display different user’s emails when he logs on on the same computer). Hope I explained it well? I’m sure you’re familiar with the concept of multiple users on the same computer, whatever OS. E.g. Skype app understands the difference between data for different OS user accounts. So do browsers, calendar, email, contacts, IM apps and many (if not all) others.

    I’ve read the FAQ – there’s a lot of talk about Viber not being able to work on multiple handhelds (which annoys a lot of poeple who, for example, have it on their iPhones, and then when they register it on their iPads too, all their data from iPhone gets deleted with no warning), but Viber is also not working on the same computer for different users.. Sorry if someone asked this before and you answered it already. I couldn’t find it. Maybe you somehow “hardwired” Viber desktop app to computer hardware, rather than linking it to OS user personal data?

    Or maybe this should work, and there’s an issue with my installation, so I need to troubleshoot more, and maybe contact your support?

    Thanks,

    Jo

    • http://www.viber.com/ Viber

      Hi Jo,

      One Viber for Desktop account can be installed on multiple computers.

      However, multiple Viber for Desktop accounts cannot be installed on one computer. The exception to this is if the computer has different user accounts (you log into your user account and he logs into his user account).

      There is no log off feature on Viber for Desktop, which is why your boyfriend had to re-install and activate his account.

      • Jo

        But yes, we do have different Mac OS user accounts, so we fit under the exception: “The exception to this is if the computer has different user accounts
        (you log into your user account and he logs into his user account).” So why is it not working?

        When I log onto the mac as myself, I open Skype and I’m logged into Skype with my Skype credentials. When he logs onto the mac as himself, he gets his Skype. But with Viber that’s not the case. It only works under his mac login now. When I log on the mac as myself, I can’t even open Viber. Do you understand our problem?

        • http://www.viber.com/ Viber

          We will need to look into this more in-depth. Please send the information that you provided above in a support ticket at this link: http://bit.ly/1aOwGy2 and a support agent will be in touch with you shortly.

          • Jo

            Thanks. But I’ve tried it on a different Mac – it’s the same problem. It’s very easy to replicate the problem – just create two Mac OS user accounts (in my case both have admin rights, in order to be able to install Viber Desktop – VD). Install VD under one account, and register one mobile number with Viber. Then log out, and log in as the other user. Try to start VD – it won’t start at all! Then if you re-install VD under that other user account, and register a different mobile with Viber – then the situation reverses – when you log on as the first user you won’t be able to start Viber desktop.. Please let me know if you get the same result? Thanks!

          • http://www.viber.com/ Viber

            We ask that you contact the support team: http://bit.ly/1aOwGy2 so that we can investigate and test this. It shouldn’t be a problem for you two admins to each have a Viber for Desktop account. This is why we would like to look into it.