Viber 2.0 for iPhone is Released

Posted on March 31, 2011 in News and tagged , , ,

Viber 2.0 with text messaging support is finally here. The real drama: It was originally planned for February, at last released two days ago and just few hours latter removed from App Store due to critical bug.
OK, now it is here and there are few features you will rely enjoy on your iPhone, iPod Touch or iPad.

Free text messaging (SMS)
Major feature in this version is ability to send free textual messages to other Viber users. Again it is done in manner like it is done in original iPhone Messages application. Clean and easy to use, with few specifics. Every message has a icon which describes its status: Sending, Sent, Delivered, Pending Connectivity.
Do not forget that this are not real SMS messages and that you can write them only to Viber users.
viber 2.0 with text messages suport
Instant account deactivation
There was many complaints regarding holding private data (address book, call logs) on Viber servers and unclear deactivate account procedure. Now, under a More tab, you can click on Deactivate Account option. It will deactivate application on your iPhone and remove all associated data from Viber servers.
Deactivate Viber Account
Improved call mechanism
During the outgoing call, till now we could see only Calling and Answering statuses. Now, we there is new status “Ringing” which indicates that the connection is established. Note that this new status is available only if the other party has it’s Viber started (running in background is OK too). Otherwise, communication relays on iPhone push notifications and in that case there is no technical possibility to know is the Viber actually ringing.
Viber 2.0 call status
Other goodies
Now there is “Continue and don’t show again” option when switching to regular carrier services – placing a call or sending a message to an non Viber users.
Favorites are moved up to Contacts tab.

Optimal usage reminder
As we already wrote on Official announcement – optimal usage of Viber for iPhone, Viber again reminds that it is best to keep application in background.
Viber optimal usage

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  • Pingback: Viber 2.0 for iPhone is right around the corner | The Viber FAQ

  • Henny kp

    Hi, there. I really wonder how to keep viber running in background?

    How did we know that the viber app is always on? Tq

    • tole_car

      If you have iPhone 4 or iPhone 3gs (both supports multitasking) you will see Viber icon in your task bar (double press on your home button).
      For old iPhones, there is no such thing as background running. But don't worry, Viber will work just well on them too.
      So, in any case, the Viber is ready to receive calls and text messages, no matter is it on, in background or turned off.

  • lkla

    Hi, I was sending and receiving sms through viber fine last week but this week the messages don't seem to be working so well. Any solutions?

    • ViberTeam

      @lkla

      This is an official Viber Media representative.
      Could you please explain the problem in greater detail?
      What exactly happens to the messages you send?

      • Andy Worton

        Hi the dame problem with my phone, for a few weeks now my phone will not push through viber calls or tex, tried reinstalling it few times still the same, received calls or text will only show when app is open, sent call or texts are fine. I've got a 3G only and there is no help for this phone only 3GS or 4. My partner is also 3G is working fine still both also updated to latest viber, push is also activated still no good, any ideas?

  • ashley

    cannot detect viber contact of my friend , also installed viber application..how can i detect her nmber as viber user…

    • ViberTeam

      Ashley –
      What country are both of you located in?

  • joena

    is viber call or text to non viber users is free?

  • tole_car

    No, you can talk to free (text too) only to another Viber users.

  • Oren

    hey.
    i'm trying to reach my girlfriend in Italy (WIND) on viber and up untill yesterday we used to talk for hours and it all went without any problem in a crispy clear tone. as for today, everytime we succeed on establishing a connection, she isn't able to hear me and vise versa. in case we DO hear each other – the call sound is broken (fragmented).
    FYI – i should add that as for calling others – ALL WORKS WELL.

    both models are iPhone4 on the latest firmware and of course the latest viber.

    i'm frustrated as hell……
    requesting your help badly… :/

    • ViberTeam

      Hi Oren,
      Since yesterday, we've been having server issues that affect all users, and this might be the cause to your problem.
      We are working hard to fix this issue, and hope that it will be resolved even today.

      Anyway – please keep testing Viber and let us know if you still experience problems tonight and tomorrow.
      If so – we'll go on to ask you for some additional information that will help us pinpoint the source of the bug.

      Regards,
      the Viber Team.

  • Pea

    Im getting red exclamation marks on sms
    Sending and cant send at the moment, why?

    • ViberTeam

      We are currently having some issues with our servers, so that is probably the cause to your problem.
      We are working hard to fix this issue, and hope that it will be resolved even today.

      Please test it later tonight and tomorrow and let us know if the problem persists.

  • tom

    i have an iphone 3g, how do i know that viber is on in the background, and when i go through my phonebook

    it does not show any viber users though my brother has it, it only shows viber icon on his contact when i open

    the actual application,

    pls help viber team

    • ViberTeam

      Hi Tom,
      I'm not sure I understood the problem you are describing.

      In order to call someone via Viber, natually you need to open the application itself (you can't use iPhone's main app in order to make a Viber call).

      As long as the "Viber" logo appears next to your brother's contact INSIDE Viber, that's fine.

      Is there any other problem that I didn't understand?

  • An Dong Ly

    Both my brother and I have just bought an iPhone 4 each. He is in Vietnam and I am working in Singapore. We both have the latest Viber. He has problem placing calls and sending messages to me. All his calls and messages through the Viber Application opened were routed through his telco Mobifone which means PAYABLE!!!!

    I have placed calls and messaged him. They were sent but NOT received. My telco is Starhub. I have read many server issues on the forum these few days. Does Viber has problems?

    • ViberTeam

      Hi,
      The reason Viber switched your calls to be regular calls (through your telco) was that there was a possible internet connection or problems with our servers.
      At any rate – such switch HAS to have your permission before it takes place. Purple screen means a Viber call, grey screen means it switched over to the regular iPhone call screen (regular cellular call).

      Viber had some server problems several days ago, but it should be working perfectly fine now. Please remove and reinstall Viber on both sides and try to call each other again.

  • Dion

    Generally, how much data is used per txt message?

    • ViberTeam

      negligible amounts – a few KBs.

  • john

    i have viber and so does my family , I am working in saudi and they are home in australia. but they can hear me and i cannot hear them or it keeps coming up must be connected to the internet.

    • ViberTeam

      It sounds as if the internet network you are connected to is blocking Viber.
      Are you trying to use Viber on 3G or WiFi?

    • john

      i believe i am on 3 G but phone is on international roaming

      • ViberTeam

        Search for a high-speed WiFi connection and try it again. What are the results?

  • Potato NG

    Hi, I am in Japan's hotel. When I use my iphone 3GS and connect thru wifi, i have problem in using Viber. It works well when I use that in Hong Kong.

    I plug a router in hotel room to share the internet.

    • tole_car

      Hotel wifis usualy have restrictive firewalls and they are blocking all ports except one used for web browsing. The ports required by Viber are
      TCP: 5242 and 4244
      UDP: 5243

      • ViberTeam

        There are 2 UDP ports: 5243 + 9785

        • Potato NG

          Anything I can do to test if the hotel blocks the specific ports? Thanks.

  • ViberTeam

    I'm sure there are some apps (probably for jailbreak iPhones) that can check it, but I can't recommend anything specific (Tole?)
    Anyway, you might want to simply ask them.

    In addition, find another WiFi network, connect to it and test Viber. This will verify that this is indeed the source of the problem (in your hotel).

    • tole_car

      No, I don't know about any app to test the ports. From my experience, I test the new wi-fi networks by simply trying to make a Viber call. If it does not pass through it has to be a firewall issue.
      Btw, the indicator (or popup) which says: "ports are closed", would be a nice feature on Viber

      • Potato NG

        Thanks very much to all of you!

      • ViberTeam

        I'll discuss your suggestion in our company :)

  • Vedran

    Hi Sirs
    i have problem with viber on iphone 3g. If I exit viber i can't receive any call. Push nottifications are enabled but they are not working. Is it iphone 3g compatibility problem or something else?
    Regards

    • ViberTeam

      3G are a little problematic. Usually this feature works better on 3GS or 4G.
      By the way – is your iPhone jailbroken?

      • Vedran

        Yes, jailbroken with custom ipsw to preserve ultrasnow unlockable BB. Also installed Push fix from cydia to fix youtube and push problems.
        Thank You for Your help

        • ViberTeam

          Then the cause of the problem might be the fact that your iPhone is unlocked or jailbroken, and that interferes with Push Notifications in your iPhone. We've heard that some of our users fixed this problem using something called "Push Doctor", but this is *NOT* an official solution from Viber Media.

  • Kunjiko

    I am in singapore and my sister is is philipinnes i used iphone4 and she used iphone3 we both have viber and both latest version i've been calling and texting her with no problem but just recently we started not able to get each other text and calls even we both have wifi at home and working good. It upset me so much and didnt know whats the problem. Any help and suggestion?

    • ViberTeam

      Since the release of Viber for Android our servers have been experiencing some pressure
      .
      Please try removing Viber on both sides and reinstalling, then see if the problem remains.

  • http://twitter.com/TeriSee @TeriSee

    I am using iphone 3. I am unable to setup Viber. When I key in my phone number during setup, and press 'continue', it just hangs there and nothing happens… please help!

    • ViberTeam

      First, please visit this URL: http://helpme.viber.com/index.php/Knowledgebase/A…
      If it still doesn't work, then the cause of the problem might be the fact that your iPhone is unlocked or jailbroken, and that interferes with Push Notifications in your iPhone. We've heard that some of our users fixed this problem using something called "Push Doctor", but this is *NOT* an official solution from Viber Media.

  • edrich

    hi
    i am a first time user of viber
    im here in the philippines and my boyfriend are in US do we both need an internet connection when we are using viber?

    • ViberTeam

      Yes.
      Either 3G or WiFi, but both phones need to be connected somehow.

    • ViberTeam

      Yes.
      Either 3G or WiFi (recommended, because it's faster and free for sure).

  • Mira

    Hi there,
    I have used Viber successfully until yesterday when all of a sudden I stopped receiving messages. I can only view the new texts when i log into the application? Calls are not received either and agin only see that I have missed calls when I log in. I have a 3G phone, which is not jailbroken or unlocked. Any suggestions?

    • ViberTeam

      1. Please remove Viber, reboot your iPhone and reinstall Viber.
      2. What country are you located in? Which cellular network?
      3. Are you using Viber on WiFi or 3G? Did you try Viber on both?

      • http://www.facebook.com/lolek Lukáš Lolek Bárczay

        Hello to ViberTeam. I have the same problem. On my 3G when Viber is opened everything works. While the app is closed nothing goes through. My iPhone is not jailbroken. The same things happens on 3G and on Wifi. I am on Vodafone in Czech Republic. My friend with iPhone 4 with the same network (Vodafone) has no problems.
        And the worse thing is that many days everything was ok. I did not make any changes. I have still allowed notifications. My notifications in other apps works still the same. Only Viber stopped recieving any while it is closed.
        Tried to uninstall, reboot and install. Tried to deactivate and reactivate few times and nothing helped. What should I try now? Thanks.

      • Thiago

        Hello, i´m a brazilian viber user, and I have used Viber successfully until last week when all of a sudden I stopped to receiving messages alerts… I have a 3g phone thats not jailbroken, and I tried to do everything you told…. remove from device, reboot, reinstal, and i´m using wifi and 3g….

        • ViberTeam

          @Mira @Lukas and @Thiago

          After investigating your problems, we found that we had in a problem with our server the past few days, but it's fixed now. Please restart your Viber and check if it works for you.

  • Guest

    I've been experiencing problems with Viber for a while now even though it worked fine before. I have it installed on an iphone 4 here in Canada- I've tried removing and reinstalling, nothing has changed. My messages to other iphone 4 users (local and international) do not go through neither do my calls….what's happening and is there a solution?

    • ViberTeam

      Are you using Viber on 3G or WiFi?

  • Brbr920

    i ‘ve iphone 3 orginal.. previously my viber was working but since when i came to Uae i cannot hear,, no idea what’s the prblem.. plz any one can help

    • http://www.viber.com Viber

      The UAE decided to block Viber, this is why you are getting the error. Unfortunately there is nothing we can do about it :(
      Try contacting Etisalat (or the authorities) and ask for the reason for this block.

      Alternately, you can try using a VPN connection. For more details, google it and find more people in the UAE who will guide you how to do it, or check out this link: http://talkfree7.blogspot.com/2011/01/voip-blocked-try-viber-uae-free-call.html

  • Pub81274

    I download viber already in my iPad but it refused to open ,, what should I do ?

    • http://www.viber.com Viber

      What exactly do you mean “refuses to open”? Please elaborate.

  • Justin_annan

    Hi I ve just downloaded the latest viber 2.1
    When i try to call a user in Bahrain it says the user needs to update his viber to latest version ,,, but when I sent a text was fine and it SENT ( before it didnt recognize his number) so I edited his number then it sent…. Also he says when he calls me it rings and nothing happens… Is there anyway I can degrade back to 2.0 as I didnt have these problems before …. OR
    can u send me direct link so that he can upgrade via his iphone

    • http://www.viber.com Viber

      Hi Justin,

      Your friend can simply install the latest version from AppStore or Market (depending on what device he has), and then everything should be fine.
      Please try it and see if it works now.

  • ms

    I just downloaded the new viber. When I entered the code sent in the sms, it said (invalid code). When use no code?, I recieved a call with another code. It did not work. I deleted the app and redownloaded it. Now it doesn’t send sms and when go to no code?, it says (an error has encounter during viber activation process). any help?

    • http://www.viber.com Viber

      Hi,
      Please try removing Viber, wait 24 hours (at least), then try again.
      If the problem still persists, contact our support team at http://support.viber.com and they will try to help you further.

  • Stereo

    Ya got some big probs with this latest version Viber. Just crashes when it wants, Contacts appear and dissapear at will, wont accept code when reinstalling. Just to name a few.

    • http://www.viber.com Viber

      1. Which phone do you have? Which OS version?
      2. Did you make sure to download the latest version of Viber?

      • Stereo

        iPhone 4. OS 5. Latest Viber caused all the problems. Old version works fine on my friends iPhones phones, I upgraded Viber and have had lots of issues.

        • http://www.viber.com Viber

          We are about to release a new, fixed version within the next several days. Once it’s available, please try it out and see if the problems persist (and I’d appreciate if you let me know).

          • Stereo

            Sure will. Awesome app by the way :-)

          • Stereo

            Updating now, will let you know if any probs :-)

          • Stereo

            Good work viber, all stable so far on iPhone 4 running iOS 5 software :-)

          • http://www.viber.com Viber

            Great news!

            Enjoy! :)

          • Stereo

            Well done Viber team. Nice and stable now. No probs at all

          • http://www.viber.com Viber

            This is great to hear. We appreciate your feedback and we hope that it also work for your friends and family :)

  • Nettebalasbas

    I updated mine to version 2.1 but now i couldn’t make calls at all. Ask my friend to update his because it says he needs to update his as well but still nothing happen. i have no problem with the older version. what’s happening now??? can u help me?

    • http://www.viber.com Viber

      Please uninstall Viber on both sides, then reinstall. The problem should be solved. Does it work now?

  • Sexyliciousme_0410

    im having problem with my new viber 2.1.1 i couldnt make calls even my friend couldnt get thru on my number..pls do something bout this

    • http://www.viber.com Viber

      Please uninstall Viber on both sides, then reinstall. Is the problem solved now?

  • Bjcireland

    on the new version which I upgraded to on my iPhone 3G – when I enter text on a new message – the text box shifts right and I can’t see what I type or reach the send button.

    • http://www.viber.com Viber

      This is a known issue to us, and it will be fixed in our upcoming version 2.1.2 that will hopefully be released within the next several days.

  • Hypercreed

    I am using 2.1.1.126; every time i restart iPhone my Chat history is gone. Is there any setting that is missing? This only started happening when i upgraded to iOS5.

    • http://www.viber.com Viber

      the problem you are describing is known to us and we have actually already fixed it. The new fixed version will be available hopefully within the next several days on AppStore (Viber 2.1.2).

  • Coolio

    Still having problems with texting from the chat box. It shifts to the right. Also, some of my contacts aren’t coming up as having Viber, even though I know they do.

    • http://www.viber.com Viber

      What iPhone do you have?

  • Theo

    after I updated my viber a while ago I had to invite some persons again. They could call me and in my contact list I saw that the viber was working and I could call them back but after a while the display said I have to invite again. I updated now the latest version, is this problem released with this?

    • http://www.viber.com Viber

      What iPhone do you have? Which iOS version?
      Is your iPhone Jailbroken?

  • nwz

    i’m using IOS 5 and viber 2.1.2..every time i restart iPhone my Chat history is gone..just the same as 2.1.1…how to prevent it from happening…:((

    • http://www.viber.com Viber

      This is a known issue to us, and it should be completely fixed on our upcoming version 2.1.3 (hopefully within a week to a week and half).

      We apologize for the temporary inconvenience :(