How do I install Viber?

If you are reading this post with your iPhone or Android, just click on this link www.viber.com/dl and install the application. For Blackberry use the following link: viber.com/blackberry and for Windows Phone use viber.com/windowsphone url.
Otherwise, open the App Store on your iPhone, Market on your Android device, BlackBerry App World or Windows Phone Marketplace and search for Viber.

If you are an Android user and you can’t install Viber from the Android Market, it means that your phone (or tablet) is not officially supported. In that case, you can install Viber directly from here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/100/16/cant-download-from-android-market

When you install it, it will prompt you to access your address book, and, after that, to enter your mobile phone number. When you enter the number, you’ll receive an SMS with an activation code. Enter it in Viber and that’s it!

Please note that, on Android based phones, in some cases, you will not have to enter the activation code manually. It will be automatically inserted into Viber.

If your device has no SIM card whatsoever (iPad, iPod Touch, Wi-Fi Only Samsung Galaxy Tab), you can enter the number from your mobile device and get the activation code from it.

Usually, new users are invited with an invitation SMS, sent by their friends.

This entry was posted in FAQ and tagged , . Bookmark the permalink.
Related articles:

Before commenting, read this first!
Welcome to ViberFAQ.com! Please thoroughly read the article in this page before commenting. Also, *DO NOT* comment before reading previously posted comments. Most likely your question has already been asked and answered.

You can also try to search the site articles and comments by using the search functionality.
If you are having technical problem on using Viber, please provide as much information as you can: what device and OS you are using, is your device jailbroken iPhone or Android with custom ROM, what country and what mobile operator you are on, is the problem related to 3G or to WI-FI connection...
Please do not post your phone number.

  • tigru1960

    not work on nexus s ?

    • ViberTeam

      Viber should work on any device running Android OS. You can subscribe to be a beta-tester here: http://eepurl.com/bW1Ln and wait for our invitation email (several weeks).

      • Mush

        Hello,

        Viber with my Sony ericsson xperia arc s has been working very well. And a week before i updated it which made it to get stuck. So I uninstalled it to reinstall again and see if it is gonna work. but when i did that they again asked for the activation code. when i try to get so, I am not getting the SMS verification code. Please help me in this!

        • http://www.viber.com Viber

          Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • geoff

    does viber work with the L G-T320 touch phone

    • tole_car

      No it does not. You can use it only on iOS (iPhone, iPad …) and Android devices.

  • RUPESH

    VIBER CAN WORK IN IPHONE 2G?

    • ViberTeam

      Unfortunately not.
      Viber only works on iPhone 3G and above.

  • Karima

    I have been trying to get my access code and didn't until now

    • ViberTeam

      Can you elaborate?
      You install Viber, type in your phone number, press "Continue" and then what happens? Do you move on to the next screen, or it is stuck after you click "Continue"?

      • Shayanbahaden

        Hi viber
        My setup stop when i inter my phone nomner it doesnot continue
        The setup stop there what is the problem?

  • Clare

    I'm trying to install but when I add my mobile number it says error, my country is united Arab emirates. I had viber before on my old iPhone with the same number and it worked..please help as so frustrated..

  • ViberTeam

    The UAE decided to block Viber, this is why you are getting the error. Unfortunately there is nothing we can do about it :(

    Try using a VPN connection. For more details, google it and find more people in the UAE who will guide you how to do it.

    • Siddharth

      I am facing the same problem as Clare…..i had bought my IPAD from UAE. I travel a lot, it is possible for me to install viber during my visit overseas……

  • juvy

    i recently installed viber in my phone, but when i type in my phone number and press continue it got stuck there what should i do then thanks!

    • ViberTeam

      First, please visit this URL: http://helpme.viber.com/index.php/Knowledgebase/A
      If it still doesn't work, then the cause of the problem might be the fact that your iPhone is unlocked or jailbroken, and that interferes with Push Notifications in your iPhone. We've heard that some of our users fixed this problem using something called "Push Doctor", but this is *NOT* an official solution from Viber Media.

  • Jatin

    Its not working on Nexus s, its says not ready for your dives yet coming soon.

    • ViberTeam

      Are you running Android OS? What version of it?

  • zoe

    hi there, has a sony ericsson xperia mini E10i, wondering if this app can work on it? thank you so much…

    • ViberTeam

      If you're running Android OS, then yes – it should work.
      Go to Market and try it out.

  • Husam

    hi, I used the beta version and it works perfectly but when i installed the new version, i couldn't see my friends who have viber account, it looks like no one of my contact have a viber account even though they have and talked to them in beta version ..!

    • ViberTeam

      In order to refresh your contact list, please try the following:

      Enter Viber and find a person you know has Viber in the "All" contact list. Enter his details, change a digit, save and exit. Then enter his contact again, change the digit back (to the original, correct number), save and exit. Wait about 10 minutes and see if he's recognized as a Viber user now.

      If it doesn't work, please try manually dialing the number in its FULL format (including the "+" sign, the country code, area code, etc.)

      * Please let me know if it worked.

      • Husam

        hi, i tried to change the number for one of my contact who has viber, but it didn't work, but when i dial it manually it says, "Viber service is currently unavailable or being blocked. please try again later"

        by the way in my notification area i have in viber part either "Service disconnected" or "connecting to service"

        i don't know if this may help, but when I uninstall my beta version, i found by an explorer program a file has a viber in it's name , I don't remember the exact name ,but I delete that folder, because I thought It's something remaining from an old version I don't need it, I will install the new one.

        I don't know if this correlate to my problem.

        hopfully you can help me , I really appreciate your help :)

        • ViberTeam

          What country do you live in?
          What's your cellular provider?

          • Husam

            I live in Syria and my cell provider called "Syriatel" ..

            i installed it on different mobile phone but with same cell provider and still the same problem ..

            but 10 days ago i used it .. !! on beta version ..!!

          • Husam

            hi, i was waiting for reply, I informed that this issue happened in Saudi Arabia and UAE too , but i'm not sure ..

            Anyways, the problem was solved by itself, but now when somebody calls and I answer my phone keeps giving me the message "Answering" and the time counter never starts. so eventually I'm not being able to the talk to my contact.
            The caller on the other hand gets the sign that he is still calling but no one is picking up.
            Appreciate your patience

          • ViberTeam

            @Hussam

            Yes, it indeed seems like Syria decided to block Viber like Saudi Arabia and the UAE :(
            Please contact us at XXXXXXXX and elaborate on the problem.
            We will see if we can investigate the problem better and determine if indeed this is the cause to the problem.

          • Hani_ys

            Hi, i have the same problem, i live at UAE but some friend use viper and work fine, can any one help me ?
            Thanks

          • http://www.viber.com Viber

            The UAE decided to block Viber, this is why you are getting the error. Unfortunately there is nothing we can do about it :(
            Try contacting Etisalat (or the authorities) and ask for the reason for this block.

            Alternately, you can try using a VPN connection. For more details, google it and find more people in the UAE who will guide you how to do it, or check out this link: http://talkfree7.blogspot.com/2011/01/voip-blocked-try-viber-uae-free-call.html

  • utsav ashish koju

    i have used viber about 2-3 months on my iphone 3G and by some chance i have to restore my ios but now after restoring my ios i can install the viber but the problem is when i select my country (which is nepal) and add my phone number for confirmation sms and press continue nothing does happen.

    i just pressed that button for 10 times or so but nothing happen. Again i delete that app and download the fresh one but facing the same problem.

    please help!!!

    • ViberTeam

      Hi,

      First, please visit this URL: http://helpme.viber.com/index.php/Knowledgebase/A
      If it still doesn't work, then the cause of the problem might be the fact that your iPhone is unlocked or jailbroken, and that interferes with Push Notifications in your iPhone. We've heard that some of our users fixed this problem using something called "Push Doctor", but this is *NOT* an official solution from Viber Media.

  • KtJ

    I have just installed Viber on my LG phone. I did allow access to my contacts, but not all of them are showing up in the contact list. For example all my contacts with names starting with G are missing??
    I did get access code by sms but when I pressed OK the Viber application closed and I don't know where to enter the code??

    • ViberTeam

      You are describing 2 totally different problems…
      Please try to be more specific – you installed Viber and then what happened?

      • ashleigh

        I have the same problem on my lg p970. it wont show my contacts or anything but it did on my samsung. will it not work on this ph

  • Ton

    I have installed Viber on my Galaxy for 2 day and Viber says service disconnected for 3 times in two days,
    Evertime i connect there I became a sms with the same code, does anybody knows what the problem is? Do I must pay for every sms with the code?

    • ViberTeam

      @Ton
      I'm not sure I understood your problem… you described here many different issues that seem unrelated.
      When does Viber disconnect? What is the problem with the SMS? Please try to explain the problem clearly.

  • http://twitter.com/moKayyali @moKayyali

    Viber Services disconnected! on Desire HD any solutions ? internet is working fine but what i noticed that when the Viber launch without internet on Device its not work and keep give me the Services disconnected! message, and there is no function to refresh Viber service or something like that… And if your device connected to the internet you have to close (force close) and reopen Viber to be able to connect to internet. i think that this an issue on viber for android.

    What do u think guys ?

    • ViberTeam

      What you're basically saying is that Viber does not connect automatically when internet returns, but instead you have to manually force-close it and reopen?

      1. Do you have a custom ROM on your Android or stock ROM?
      2. Does this problem also happen to the rest of your friends with Viber?
      3. What Android version are you running?

  • http://twitter.com/moKayyali @moKayyali

    Yes. that what i mean…

    1. I don't think so, i never unlocked ROM or installed anything called custom or stock ROM, i have the default ROM on Desire HD, if you have any way to let me check
    2. Yes, Acer beTouch (Android 2.1 ) and Xperia (Android 2.2 ) and Mine Desire HD (Android 2.3 )
    3. 2.3.3

    • ViberTeam

      Please try removing Viber, rebooting your phone, and reinstalling it.

      If the problem still exists, please reply to me with the *exact* steps you take for reproducing this problem:

      • http://twitter.com/moKayyali @moKayyali

        Okay, first issue appeared to me is: when install Viber for first time, its ask me to access contacts list, i accept then i receive (Match contacts) on my android device and i link all my contacts with their Viber accounts, then i still get the no contacts on Viber tab, i do many refresh contacts and wait around 20 minutes and still no viber contacts, now i restarted my device and i can see all my viber contacts… but after first installation i have to restart device to see Viber contacts…

        • ViberTeam

          Ohhhh…
          You meant the contact problem…

          This is a known issue, and it will hopefully be fixed soon.

          • http://twitter.com/moKayyali @moKayyali

            Perfect, and for the Services disconnected! issue its resolved after re-installed Viber as you told me, Thx a lot :)

  • Adnan

    some connected some not…

    tried in Cusotm Rom 2.3.4 desire, orginal rom 2.2 wildfire, orginal rom 2.3 desire s…

    • ViberTeam

      At this stage, we don't support custom ROMs with Viber (we might add support for *SOME* ROMs in the future). Running Viber on a customized ROM results in various side effects, some of which are severe, but unfortunately we can't afford to support ALL those ROMs at this stage. You might want to contact the ROM developers and ask if any adaptations could be made there in order to support Viber.

  • susanto ng

    i cant use viber at china now? why? few weeks ago i can use it but now it said : viber service is currently unavailable or being blocked. please try again later. " what its mean? please help..Thanks

    • ViberTeam

      1. Please try using Viber on both 3G and WiFi. Do you get this error message in both cases?
      2. Which cellular network are you connected to?
      3. Does this also happen to other friends of yours on the same network?

  • yoyo

    I installed Viber on my new Galaxy v2 cell phone, as part of the installation he asked my permission to access my contact list in order to locate other viber users
    I said no, I do not want it; I would like it to be like Skype that gives that option and respect it.
    Viber was quite surprised by my unexpected answer and get into loop of “do you agree…” “no”…………………….
    I had to uninstall it because there was no other way how to stop this stupid discussion

    • ViberTeam

      @yoyo

      Hi,
      I'm an official representative of Viber Media.

      Viber has to get permission from you to access your contact list. It uses it for strictly functional purposes – it checks which ones of your friends has Viber installed, and this is how you get notified (automatically) if any of them installed Viber previously, or will install in the future. The purpose of the app is to be intuitive, easy to use, and essentially replace the native phone and text app, only for free.

      You are probably going to say that this is a privacy issue. So let me assure you – we don't share your information except for with the companies who send you the confirmation SMS, and we don't sell it, of course. Your information is well-locked in our servers, with extremely limited access. All of this is obliged by law, and further information regarding this can be found in our Privacy Policy, at http://www.viber.com/privacypolicy.html

      If you still have questions after you read the privacy policy, let me know please, and I'd be happy to address them.

      • yoyo

        yes I do have a question
        I read what you wrote but still this is not the way i would like it to be (sure i am not forced to use viber)
        I would like to def my users manually (like Skype), I'll never share it with you or other software product
        also I wrote to you that when i answer "no" there was not an option to go out or uninstall but it got in loop of the same question

        • ViberTeam

          @yoyo

          Yes, you are not forced to install Viber, and furthermore – we put a direct link to our Privacy Policy upon the very first screen of the app. So no confusion can be claimed to have been made.
          About choosing your contacts manually – well, this beats the whole point of our app. We intentionally made it easy-to-use and intuitive, so even users with tech difficulties could enjoy Viber (and the feedbacks we are getting are positive, not negative). Again, we have explicit guarantees – bound by law – to not abuse the information we get needed to enable this service.

          And you should have no problems "releasing" yourself from this loop. You can simply go to Running Services and kill Viber, just like you would do with any other app. Same for iPhone users, with Multitasking.

  • chucky

    hi, i have a motorola defy with 2.2.1 (froyo) original rom, and i have some problems, i install the viber aplication he ask me a permissions to match my contact list and i say ok, insert the number to activate my account everything is alright, but when i see my viber list dont have anyone with viber icon, and in my taskbar the viber status say: service disconected!, i try all the tricks i read in this faq but i cant see my viber list or conect to the service, but my friends see my number with a viber icon but they cant call me or sms to my phone. have some update to launch in the next weeks? have some incompatibility with motorola defy?

    • ViberTeam

      @chucky
      We haven't encountered any special bugs with Motorola Defy.
      It might be that the internet connection you are using is blocked, either by ISP or by firewall.

      What country are you located in? Which cellular network?
      Did you try checking this issue on WiFi and 3G?

  • The King!

    help,, i cant see any contact with viber, and i know i have some that have it,, i cant send or ring because i have no contacts in my viber list,, when i add them it says this person dose not havr viber installedd etc etc,,,, the only way i can talk with the person is if they send me a txt first, then i can reply back and ring,,, but i cant do it on my side,, help!!! SAMSUNG GALAXY S I9000/ GINGERBREAD 2.3.4/ VODAFONE NZ

    • ViberTeam

      Did you try removing Viber, waiting 24 hours and reinstalling?
      Did you try checking this issue on WiFi and 3G?

  • bie

    i can't install it, it need apple Id to install it..
    but i don't have credit card, it need to fill in credit card only can apply for apple id
    any other solution to download Viber?

    • ViberTeam

      Viber is a free app, so no credit card is needed. You can simply make a free AppleID account (through AppStore or iTunes), and then download Viber.

  • torling

    i have motorola defy version froyo 2.2 but i cannot install viber… its there any chance?

    • ViberTeam

      Why can't you install? Can you try to be more specific on the problem?

  • Suzet

    how long must we still wait for the blackberry tom use viber

    • http://www.viber.com Viber

      Viber for Blackberry is in the works, but we don’t know when it will be ready. The reason for the delay is that Blackberry is much more technologically complex than iPhone or Android (it doesn’t support VoIP basically).

      We started putting more focus on it in the past few weeks, and it’s getting closer and closer now, but no release dates yet.

  • Jose Arellano

    hi im in mexico my company is called “iusacell” and when i try to make a call i get the “viber is currently unavailable or being blocked” msg same happens on 3g or wifi

    • http://www.viber.com Viber

      Hi Jose,

      We had a slight glitch in our server a few days ago, but it should be just fine now.
      Are you still experiencing problems?

  • Jblackemail-Oz

    My viber shuts itself down about 3 seconds after opening. I use iPhone 4 and installed viber only 2 weeks ago. Any suggestions?

    • http://www.viber.com Viber

      is your iPhone jailbroken?

  • :(

    Hey Viber – I assumed the email slot was so you can email your responses and NOT use it as a display name!!! how about some privacy?

    • Anonymous

      Hi, I am ViberFaq admin. I can not see any email published on any place in comments section.

      • http://www.viber.com Viber

        True. Your email is not displayed publicly. You’re the only one seeing it, because you were the post author.

  • Jokyma16

    my error show that ”
    “viber service is currently unavaliable or being blocked. please try again later. place a regular call instead?

    • http://www.viber.com Viber

      Please try restarting Viber, and also restarting your internet connection.
      Does it work now?

      • Jpnkill

        My phone also show that “viber service is currently unavaliable bla~bla~” what happened??

        • http://www.viber.com Viber

          Are you using Viber on 3G or WiFi?

          Temporary upgrade of our servers. Should work just fine now. Please restart your Viber and try again.

  • Cristian Gonzalez

    hey! I’m from Mexico and I’ve been really waiting months for Viber on my BlackBerry smarthphone, do you know any possibly release dates?

    • http://www.viber.com Viber

      No exact release dates yet, but it’s getting closer and closer now (it’s in the works this very moment).
      We estimate that it’ll take UP TO a few months (probably less).

  • Usman Hafeez

    I am from UAE and I have two phones. One Android and other iPhone 4 (factory unlocked) officially bought from the operator itself. I am using 2 different SIMs from the same operator. Viber works perfectly on the Android but gives error on iPhone 4. Once i enter my mobile number, I can receive the Code but immediately it gives an “Error” message. Any help please. As Viber is working on my Android phone, it means it is not blocked in UAE.

    • http://www.viber.com Viber

      To be honest, we are surprised that you managed to get Viber working on your Android, because as far as we know – the UAE simply blocked Viber for *all* users.

      Unfortunately there is not much we can offer you – users need to contact Etisalat and demand answers. You can try using a VPN connection. For more details, google it and find more people in the UAE who will guide you how to do it, or check out this link: http://talkfree7.blogspot.com/2011/01/voip-blocked-try-viber-uae-free-call.html

  • Stivesstu

    When using viber on an iphone 3g am I able to use all the features, all the time? As you know iphone 3g doesn’t support multitasking so apps switch off once you start using the phone for something else, making apps like skype almost completely useless. Does viber overcome this issue?

    • http://www.viber.com Viber

      Unlike Skype, Viber utilizes Push Notifications, meaning if you shut Viber off (and don’t have Multi-Tasking), Viber should pop-up when you receive a call/text.

      This service relies on Apple’s Push server, so it might not work 100% smoothly, but it’s the best you can get with an iPhone 3G.

  • Stivesstu

    Sorry, let me refine my question. I see that with push notification viber doesn’t even need to be on so that presumably answers my previous question about multitasking. However, my phone is jailbroken and I notice that you say this interferes with the push functionality. In what way? My phone doesn’t seem to make any noise when receiving calls or text. Is that normal?

    • http://www.viber.com Viber

      Push Notifications on some Jailbroken iPhones don’t work as they should. Having an iPhone 3G with no multitasking, as I explained below, you need to rely on Push Notifications in order to accept Viber calls even when Viber is not running in the foreground.

  • nur h

    i cant seem to downlload viber from my installous, from where can i accually download it for free, please reply as soon as possible

    • http://www.viber.com Viber

      Viber is a free app. You can simply download it from AppStore :)

  • franL

    Hi!
    I have tried ALL the workarounds for the “contacts issue”. I can’t see the Viber Contacts.
    I have a HTC Legend with Android 2.3.
    Any idea??? I really want to try this app.

    • http://www.viber.com Viber

      Are NONE of your contacts recognized as Viber users?
      Did you make absolutely sure those friends really have Viber installed?

      • franL

        Yes. None of my contacts is recognized as Viber user.
        I have two mobiles phones (both lines are Vodafone Spain), HTC Legend and HTC Wildfire, and in both cases in can’t see each other contacts.

        I have tried almost everything (uninstalling, adding contacts as +34-xxx-xxx-xxx, as 0034-xxx-xxx-xxx, calling from viber dialpad…) and nothing.

        I have also tried “calling” and “adding” a friend that have iPhone with Movistar Spain, and nothing….

        I have internet connection…

        Any idea?

        • http://www.viber.com Viber

          Are you using Viber on 3G or WiFi?
          Did you try both?

          • franL

            I will try on Wifi in 2 hours…. I’ll post the results soon!
            Thanks!

          • franL

            Hi again,

            I tried it on my Wifi, and the same result… nothing at all!
            I tried to call with the dialpad to a friend (Iphone with working Viber), and a popup window say that something is blocking my viber. It makes sense if my operator (vodafone) is blocking VoIP, but.. connected via Wifi???
            I received one of the test messages my friend sent me, but only one…
            I am really dissapointed at this moment, and I don’t know what is blocking viber (I don’t have any task killer or antivirus in my phone…)

            If anyone know any other test to do, please tell me!

            Thanks! :)

          • L1tcb

            I have the same problem. HTC Legend on vodaphone.es. Viber does not recognise any of my viber contacts and also the ‘service does not seem to connect’ as I get ‘service disconnected’. Any ideas if this is blocked by carrier in spain?

          • franL

            Hi, (now i don’t feel alone! :,) )
            I have the same problem, but also connecting to any Wifi…

          • http://www.viber.com Viber

            Vodafone España could certainly be blocking Viber on their 3G (Vodafone is already doing it in other countries), but there shouldn’t be any reason why it wouldn’t work on WiFi. I really don’t know what to suggest.

            @L1tcb and @franL – please do the following: remove Viber, install it on WiFi this time, and once Viber opens, wait 10 minutes. See if the contacts are recognized, and if not, perform this full workaround:

            Enter Viber and find a person you know has Viber in the “All” contact list. Enter his details, change a digit, save and exit. Then enter his contact again, change the digit back (to the original, correct number), save and exit. Wait about 10 minutes and see if he’s recognized as a Viber user now.

            If it doesn’t work, please go to Viber’s DialPad and try to manually dial the number in its FULL format (including the “+” sign, the country code, area code, etc.)

          • L1tcb

            Viber works fine on my Wifi connection so I am concluding that its blocked by vodafone.es (spain). This is very strange as they do not block skype which has much the same functionality.
            Viber, what have u done to upset vodafone.es????
            L1TCB

          • http://www.viber.com Viber

            We didn’t do anything to upset them. They probably have an arrangement with Skype :P

            This is bad news. We’ll try to contact Vodafone and see what we can do.
            Can you tell me if they block Viber on all of their 3G data plans? Maybe Viber is only blocked on the cheaper plans for users who didn’t purchase a big data package for VoIP?

            If you don’t know the answer to this, may we ask that you contact them and let us know? it will help us a alot!

            (please respond in new post, above)

          • Preteshr

            Hi all, I have the same blocked msg on T-Mobile in UK. Please help!

          • http://www.viber.com Viber

            Did you try and contact them? Did they confirm it?
            Are you using the most basic plan on T-Mobile?

            (PLEASE RESPOND IN A NEW POST, ABOVE)

  • Ksmadhavan

    HI,
    I am from Indoneisa. I tried installing viber serveral times in galaxy ace (GT-S5830). Never got sms and click here link takes to activate.viber. But in that display “Get Code” does not appear. In the same network provider (indosat) iphone 4 installed without issue after receiving sms. Please help

    • http://www.viber.com Viber

      The phone number with which you registered on iPhone – was it the same number you tried to register on your Galaxy?

  • iJailbreak

    Hello, I just downloaded Viber for my iPhone 4 I entered my number without the country code in Saudi Arabia (+966) as it said but when I tap Continue it says Error. My iPhone 4 has not been jailbroken by the way. Please reply soon.

    • http://www.viber.com Viber

      You say you get an error message, but *exactly* does the error message say?
      Can you post here the exact phrasing?

      • iJailbreak

        The entered phone number does not appear to be valid. Please check the number and try again.

        • http://www.viber.com Viber

          I see.

          Please contact us at ittai@viber.com and provide as much details as you can about the problem, so we can try and help you fix it.

          • iJailbreak

            Can I ask a question?

          • http://www.viber.com Viber

            If it’s related to your original problem with number validity, then please ask it via email (I gave you the address above).

  • Karlo Rukavina

    Hi,
    I use htc desire (Android 2.3 Gingerbread) and I have one major problem with viber. The problem is that viber is not connecting to the service. In notification area stands connecting to service… but in most cases never connects. I’m using WiFi, which I have to switch off for many times, for many minutes until viber connects, while any other program that uses internet connection, works fine.
    Viber is great, but this problem really bothers me. Please help

    • http://www.viber.com Viber

      It sounds like Viber is being blocked on your network.
      What country are you located in? Which cellular network?

      • Karlo Rukavina

        I’m from Croatia. over the cell network it mostly works, but over WiFi mostly it doesn’t. I’ve even flashed my router, and still it mostly doesn’t work. But as I said any other program that needs internet connection works fine. It opens internet pages, and everything, but for Viber sometimes I have to connect and disconnect wifi on cell tens of times before I get it to connect

        • Karlo Rukavina

          why is nobody answering?!

          • http://www.viber.com Viber

            Hi Karlo,

            We are terribly sorry for the (very) late response. It sounds as though your router is blocking Viber’s ports. Please try enabling the following ports on your router:

            TCP: 5242 + 4244
            UDP: 5243 + 9785

  • Mazhar Heematally

    i got a jailbreak iphone 3gs. wana download viber from installous. Any1 can help me please…..thanks

    • http://www.viber.com Viber

      No need to download it from Installous, you can simply find it in AppStore and install it for free.

  • 1234

    I am tryin to setup viber in my unlocked 3G iphone, but when I enter my phone number and press continue, nothing happens!

  • 898989

    im trying to set it up but when i do it says that i need to be conncted to the internet, which i am!

    • http://www.viber.com Viber

      1. Did you try rebooting your device and try again?
      2. Are you using Viber on WiFi or 3G?
      3. What country are you located in? Which cellular network?

  • Ssss

    i got a problem with viber. I got samsung galaxy s running 2.3.4 gingerbread.

    I got the latest viber installed. Sometimes just randomly i would get this error…

    “Viber service is currently unavailable or being bloke. Pleas try again later. Place a regular call instead?”

    I tried calling other contacts and i get the same issue. And after a while the problem just disappears. And randomly comes back again. I dont know what is causing it. I am using wifi. I get the same problem in 3g as well.

    My internet connection is stable so i dont know what is causing the problem.

    I’ve even tried restarting the application and rebooting phone, i get same problem. I even uninstalled the app and reinstalled it, I still get same problem.

    How do i fix this?

    • Ssss

      i am located in Australia. And my network is optus.

      • http://www.viber.com Viber

        Hmm… we haven’t heard of any special problems from our users in Optus. Strange.

        The fact that you are experiencing this issue both on WiFi and 3G makes it sound like a problem with your Android.

        We will soon be releasing our new version – Viber 2.1 (probably a few weeks).
        Once this happens, please try to uninstall your current version, and see if the problem persists in our new version. If it does, please contact our support forums at http://support.viber.com and elaborate on the problem.

  • Louly244

    i have a problem using viber in syria .. my cell provider is mtn
    when i enter viber app ., appears message that there is no
    internet connection although in the same time i am not using the internet from my provider cell .. i am using wifi … someone told me i have to setup vpn and i dont know how and from where can i get the informatioplease help me

    • http://www.viber.com Viber

      Unfortunately, Syrian service providers decided to block Viber both on 3G and WiFi networks, and there is not much we can do :(

      Try contacting your provider and demand answers.

      For more details about VPN, you may google it and find more people in your network who will guide you how to do it.

      Note that Viber doesn’t support Jailbroken units and that can cause the issue as well.

      • ramo

        viber is worked perfectly today in Syria without VPN or any unblocking application.
        hope it keep working permanently.

  • Louly244

    sorry but i am using iphone 4 and jailed thanks
    waiting for reply

  • Hani_ys

    I install viper at wild fire s htc, the problem is when i try to call any one this error appear “Viber service is currently unavailable or being blocked”, i try restart cellphone, uninstall and install, deactivate account and then activate, but still same problem, i live at UAE, and some friend connect normally to viper, any solution for that?

    • http://www.viber.com Viber

      The UAE decided to block Viber, this is why you are getting the error. Unfortunately there is nothing we can do about it :(
      Try contacting Etisalat (or the authorities) and ask for the reason for this block.

      Alternately, you can try using a VPN connection. For more details, google it and find more people in the UAE who will guide you how to do it, or check out this link: http://talkfree7.blogspot.com/2011/01/voip-blocked-try-viber-uae-free-call.html

    • Amir

      same problem I m facing but iphone4 users are installing VPN express to by pass the etisalat network ….. can somebody let us know which VPN application should we use for HTC android smartphones?

  • Davil Snoopz

    Hello any expert to help me@ currently,I’m using iPad. Who know how to install talk box this kind of free application without credit card number?

    • http://www.viber.com Viber

      Hi,

      1. connect to WiFi from your iPad/iPod.
      2. download and install Viber app. when asked for your number, enter your regular cellphone’s number, then confirm.
      3. an SMS message with the code will be sent to your regular cellular phone.
      4. take that code and use it in your iPad/iPod. Viber will then be activated, and you’re good to go.

      * this means that if anyone dials your number on Viber, you will get the call on your iPad/iPod.

  • Gerd2005

    I can hear only over the speaker
    When i hold phone to ear there is no sound, but when i turn on speaker i can hear the party talking and they can ear me
    IPhone4 useing it in Seoul Korea
    Can any one Help

    • http://www.viber.com Viber

      Thanks for the report!
      For further assistance please contact our support team at: http://helpme.viber.com and provide them with the exact details of your issue.

    • http://www.viber.com Viber

      Hi again,
      We plan to release Viber in Korean soon
      We would appreciate your help with adding missing translated lines, and confirming the existing translations previously added by users: http://translate.viber.com

      Thank you in advance :)
      the Viber Team.

  • Dantecontreras Gonzalez

    I’d try all and do not works!!
    Viber do not sending me the code.. I’m from mexico, even i shutdown the phone but it’s the same… Do not sending the code, do I need to sendig or an email for additional help? because i think that the number it is not correct… Here in mexico we have area code(two numbers) + 10 numbers, for example: (52) + 1234567890
    Please helpmeeee!!

    • http://www.viber.com Viber

      Hi,
      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • Cris

    ‘iva also the message “Viber service is currently unavailable or being blocked”, installed and activated today in Italy, both with 3g and wifi

    • http://www.viber.com Viber

      We are upgrading our servers and now and that could be the source of the problem you are experiencing. We expect the upgrade to be completed shortly. Please try again soon and let us know if everything is alright.

      • Cris

        yes, now it’s ok. Thank you

  • Y Kruis

    Ive got the same problem here it aint working and getting the same issue

    • http://www.viber.com Viber

      Please try removing Viber on both sides, then reinstalling, waiting a few minutes, then try again.

      If the problem persists, please specify what country you’re located in, and which cellular provider you’re subscribed to.

  • http://www.facebook.com/profile.php?id=665591562 Órlaith Reidy

    Hi, I got the code without a problem, but the “Enter Viber” option below where I enter my code seems to be an inactive button. Nothing happens. Hope you can help :o)

    (android – htc legend)

    • http://www.facebook.com/profile.php?id=665591562 Órlaith Reidy

      Ok something somehow changed and it is working now. o.O The button went bright green and I was able to activate the app :o)

  • http://www.facebook.com/profile.php?id=665591562 Órlaith Reidy

    Ok something somehow changed and it is working now. o.O The button went bright green and I was able to activate the app :o)

  • VK

    Excellent site. Well explained, easy to follow. I got my viber going in no time. Woke all my mates up and the promoted viber to those who dont have it. Please note i have accessed viber using my ipad2.

    • http://www.viber.com Viber

      We’re glad to hear, and thank you for the kind words :)
      Feel free to contact us for any question/suggestion you might have.

  • Havic J

    First. Viber is excellent app, but I’ve got problem with it. When I call with someone they hear me, but I don’t hear them. I have Samsung Galaxy SII. I tried call with Nexus S and Iphone 4.

    • Havic J

      my firmware is: I9100XWKI4_I9100OXXKI2_I9100XXKI1 Android 2.3.4.

      • http://www.viber.com Viber

        It sounds as though one of the sides is being blocked on your network. Are you two using WiFi or 3G? Did you try both?

        • Havic J

          I tried both network. Just WI-FI. Just 3G and then both. And it didn’t work. But I didn’t have problem 2-3 months ago.

          • http://www.viber.com Viber

            Hmm…
            Are you running a custom ROM, or is it stock ROM? If stock, which OS version?

          • Havic J

            I have stock ROM samsung. It’ android 2.3.4. I9100XWKI4_I9100OXXKI2_I9100XXKI1.

          • http://www.viber.com Viber

            OK, thank you for the information. We will look into this issue and hopefully have a solution soon.

            Meanwhile, feel free to contact our support team at http://support.viber.com and elaborate on the problem.

  • Scott H

    I am using Samsung Galaxy S2, earlier this week i was still using Viber it was all ok. but then a few days ago till now it keeps telling me service unavailable or is being block. This caused me not being able to use it anymore.
    Can anyone help?

  • Florence11

    I have been using Viber for a month now in China but since yesterday it’s no longer working. I receive a message saying “an internet connection is required. Check you connection and try again”. I’m sure my phone is connected to internet and I tried with both wifi and 3G and it didn’t work. I reinstalled it but still the same message.
    I have an iphone 4?
    Thanks for your help…

    • http://www.viber.com Viber

      We had a temporary problem with our servers, and it should be fine now.
      Please uninstall your Viber, and reinstall the latest version from AppStore. Is it working OK now?

  • ViberFan

    “viber service is currently unavaliable or being blocked. please try again later” happened just now. im from the philippines using touch mobile network

    second problem is, i cant use viber with my bluetooth headset or even wired headset for calls. model samsung galaxy scl (i9003)

    and a suggestion…i was hoping there would be a volume control for ringtones or msg alert tones in viber (its a bit too soft).

    • GalaxySII

      I have the same problem since this morning… Am using Galaxy S2 on ATT.

      • http://www.viber.com Viber

        Both – please try exiting Viber, restart your phone, then try again.
        Are you getting the same error message now?

        @ViberFan – Viber’s current support for Bluetooth devices is not full. We know for a fact that most devices are compatible with Viber, but also that a few other models are not. We are working hard to make more and more devices work with Viber, and we hope it will be fixed soon.

        • ViberFan

          thank you for the fast reply viber. you really work hard for user satisfaction.

  • caessares

    got the same problem “viber service is currently unavaliable or being blocked. please try again later”… got an xperia arc… already restarted but same error appears.

    besides, I can not upload my viber contacts – those who have application installed

    • http://www.viber.com Viber

      We had a temporary problem with our servers, and it should be fine now.
      Please uninstall your Viber, and reinstall the latest version from Market. Is it working OK now?

  • caessares

    one more: I installed viber to a contact from android market same time as mine but when i try to call her, a message says she has an older version of it, why so?

    • http://www.viber.com Viber

      If both of you have 2.1 and above installed, it should be just fine…
      Try deactivating on both sides (through the “More” tab) then reinstalling again. The problem should then be solved.

  • Omer

    Hey, i installed VIBER, and am using it on HTC Wildfire S. The problem is that it keeps on downloading again and again for some reason. It’s working perfectly fine, but it keeps appearing as a download on my notifications screen. Also, it has a startup file with a .sdv extension (i think i got it right, i dont exactly remember the extension). How do i get rid of it downloading on and off? When i downloaded it for the first time, it downloaded completely, but the notification vanished, without any application icon. I re-downloaded it and it was fine. Since then, it has been appearing on my notifications screen. Please help.

    • http://www.viber.com Viber

      Hmmm..
      This doesn’t sound so much like a Viber problem as it does a Market and/or Android problem.

      Did you try killing the app then uninstall it, and then reinstall again?
      Doesn’t rebooting your phone help?

  • Daithi1101

    I have an iphone 2g and do not want to update to the latest firmware 4.0. I used to have viber and it worked fine on 3.1.3 but I had to clear my phone. Now when I tried to get it from itunes it says I need the 4.0 update which I do not want.

    please help.
    David.

    • http://www.viber.com Viber

      Hi David,
      In general, Viber does not officially support iPhone 2G (but only 3Gs and above). We are now working on a solution for iOS3 users and we hope it is ready within the next several days. Once it’s available, you will once again be able to download Viber from AppStore, but again – we can’t promise it will work smoothly on your 2G :(

      • Daithi1101

        Hi thank you for the reply, I forgot to mention that my phone is jailbroken also. Thank fully with the aid of pushfix and your efforts I have now downloaded viber and it is working well on wi-fi. The only problem I have found is that I do not receive notifications unless I am physically in the viber program. As soon as I go back to my home screen the phone does not ring. It is a small price to pay and maybe its as a result of my phone being 2g and jailbroken.

        regards,

        David.

        • http://www.viber.com Viber

          Well,
          Multi-tasking (thus – utilizing Push Notifications) is not meant to work at all on 2G iPhones, let alone when they’re jailbroken. You actually got lucky that Viber works for you, but we are happy that it does :)

          Enjoy!

        • Btv

          hi david, how did you get viber to work? even my phone is 2g and jailbroken and viber stopped working after i updated it – and i simply cannot get it back no matter what i do. please help

  • Shah Salvin

    i have iphone 2g 3.1.3 and i have installed viber it cant even open properly. does viber support 3.1.3

    • http://www.viber.com Viber

      Viber officially supports only iPhone 3Gs and above, and that’s probably the cause for the problem you’re experiencing. We apologize for the inconvenience :(

  • Airah28loves

    How about in nokia 3G E71 can I download here the viber and how to download? Thanks

    • http://www.viber.com Viber

      Viber for Symbian is not ready yet – it’s still under development.

      Once we have news, we will post it on our Facebook page.

  • Syedmujeeb007

    i have samsung S2 and it is blocked in uae so is any other way to use it

  • Syedmujeeb007

    i have samsung S2 where i have install vibra where it is blocked in uae so is any other way to use it

  • roxz

    is it necessary to have a google account on my phone to download viber? When I tryto down load it my phone always go to a page to set up a google account.

    • http://www.viber.com Viber

      Nope, it’s not necessary, but without a Google account you don’t have the C2DM service that lets you receive calls/text when Viber is not running in the background (in other words, having Google account associated with your iphone majorly improves your Viber experience).

      However, as I said, it shouldn’t be a necessity.

  • ravinder

    I had a great working Viber on My I phone 3 (which is jail broken). All went wrong when i updated it on APPS STORE. now i cannot seem to have any contacts on my viber, it says that i have an older version on my friends viber and i am not on viber…. I have deleted and installed it at least 3 times but still same problem. Olease help as need to make free calls to Russia

    • http://www.viber.com Viber

      @Ravinder –
      If I’m not mistaken, it sounds as though it’s your friends (and not you) who have the older version of Viber… no?
      Please have all your friends upgrade their Viber to the latest version, and see if the problem persists.

  • sally aguilar

    i can stall viber on y nokia n97

    • http://www.viber.com Viber

      Unfortunately not yet. Viber for Symbian is at advanced levels of development at the moment, and we hope to have news soon :)

      We recommend you to follow us on Facebook for the latest updates regarding this project.

  • http://www.facebook.com/people/Biculescu-Costel/100000253194897 Biculescu Costel

    i have desire bravo, network vodafone in romania, when i want to place a call over 3g i get this “Viber service is currently unavailable or …..” but with wi-fi works well
    i reinstalled the lastest version from market and same problem
    what should I do

    • http://www.viber.com Viber

      Unfortunately, Vodafone Romania decided to block Viber on their 3G network, and there is not much we can do :(

      Try contacting your provider and demand answers.

      Alternately, you can try using a VPN connection. For more details, google it and find more people in your network who might guide you how to do it.

      • http://www.facebook.com/people/Biculescu-Costel/100000253194897 Biculescu Costel

        thx for replay, i`ll try VPN connection

      • Alex Proca

        But can we make some proxy settings in viber to avoid the blocking rule? Somwhere in the SQLite database ? See proxy for android browser http://www.techxilla.com/2011/01/17/proxy-settings-for-android/

        • http://www.viber.com Viber

          Viber itself does not allow proxy settings yet. We might add this option in the future. For now Viber relies on iPhone’s general proxy settings.

    • http://www.viber.com Viber

      Hi everyone,
      We plan to release Viber in Romanian soon
      We would appreciate your help with adding missing translated lines, and confirming the existing translations previously added by users: http://translate.viber.com

      If you could get more Romanian Viber users to help with this, we would highly appreciate it.

      Thank you in advance :)
      the Viber Team.

  • fj

    I just installed viber on an iphone 4 but i’m not receiving the SMS. I am from Saudi Arabia. Any advice?

    • fj

      When using “no code” – i am receiving the error – “An error has occured during the viber activation process”

      • http://www.viber.com Viber

        Hi @fj

        We suspect that Viber has been blocked in Saudi Arabia.

        Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If you still don’t get the code, ten unfortunately there is not much we can do to help :(

  • Linabunny

    Hi…..I have an emerson bluetooth headset…i installed viber and it does not recognize my headset…and it is important to me to use the viber with headset…please help

    • http://www.viber.com Viber

      Viber does support most Bluetooth/headset devices in general. However, some are not supported, due to the restrictions within iPhone itself (sometimes certain iPhone features or external devices cannot work with 3rd-party applications). We have fixed Viber in our lastest version so MOST of the BT/headset devices do work, but unfortunately some others are just not fully compatible with 3rd-party applications.

      • Linabunny

        I don’t have iphone…………….i have samsung galaxy s2…..any help

        • http://www.viber.com Viber

          Hmm… are you running a custom ROM?
          If not, may we please ask you to go to Settings–>About Phone and tell us what’s written under Model Number?

          • Linabunny

            samsung-sgh-I897

          • http://www.viber.com Viber

            Thank you. We will look into it, and contact you should we have more questions.

            By the way –
            1. Are you running a custom ROM?
            2. Which version of Android OS are you running?

      • Linabunny

        Other problem i have today……when i call somebody on viber i can hear them and they can’t….what is the problem…??

  • Margaretdeboer

    Hi I live in Spain and have downloaded Viber into my Htc desire. Problem is I currently have a contract with Vodafone, which apparantly blocks all viber calls. Question: Is there another provider who allows Viber, (maybe Orange) who does allow these calls?

    • http://www.viber.com Viber

      Hi,
      We can’t give you accurate information regarding this. All we know right now is that in Spain Viber is blocked in YoiGo and Vodafone for users with simple data plans.

      You can ask a friend to check that for you on Orange, and we would appreciate if you could report the results back to us :)

  • Ване Џибулов

    hi, i have problem with Viber, it worked ok, but since this morning, it doesn’t sent messages and when i try to call it says ‘viber service is currently unavaliable or being blocked. please try again later’. Any suggestions what should i do? Located in Macedonia

    • http://www.viber.com Viber

      Hmm…
      There is no problem that we are aware of that should cause this.

      Did you try switching networks? Did you try using it on different WiFi networks in order to identify the source of the problem?

      • Ване Џибулов

        it’s ok, the network that i was currently working had a proxy that blocked the ports needed for viber. On my home wifi i had no problem. Thanks for the answer

        • http://www.viber.com Viber

          It’s our pleasure, and checking Viber’s ports was going to be our next suggestion :)

          Enjoy!

  • Kgn Manu

    hi i have a apple iphone 4 but whenever im trying to download viber , the process sayd i have to give my credit card info?? is there any other way to download it?

    • http://www.viber.com Viber

      Viber is not the one requesting your Credit Card info, it’s AppStore.

      But please note that Viber is a totally free app. You can simply create a free Apple ID (Without entering your credit card info) and still download the application.

  • Mgreer316

    I’m out of the country. I have wifi connection, but not cell service. Viber has successfully installed, but I can’t receive the code as I have no way of receiving a SMS message or phone call whole out of the country. Is there anyway to complete the installation process?

    • http://www.viber.com Viber

      The workaround we usually suggest to users is either having a friend/family member help you receive the code back home using your home/friend’s number in your country, or asking a friend in current country or a cheap pre-paid SIM card to receive the code, and temporarily be registered with a local number.

  • Lambuamatya

    hi i have sony ericsson HD ,can i intall viber in my cell phone

  • othmane loumrhari

    hi
    i have some issues with viber
    it says that the service is diconnected and when i try to call it shows
    Viber is currently unavailable or being blocked
    i tried different networks and wifi but no luck,
    Any help?

    • http://www.viber.com Viber

      What country are you located in? Which cellular network?

      Did you try Viber when connected to different WiFi and 3G networks? (in order to identify the problem).

  • Anonymous

    I have the latest Galaxy Google Nexus running ICS Android 4.0.
    Unfortunately, Viber goes no further than the code verification screen as it proceeds to go blank for a few seconds then reverts back to the phone’s home page. This happens every time I try to load it subsequently. I have tried uninstalling and reinstalling to no avail.

    • http://www.viber.com Viber

      This is a known issue – we’re working to fix it these very days, and we hope that it will be resolved soon so ICS users can also enjoy Viber :)

      Stay tuned for updates on our FB page, and we apologize for the temporary inconvenience.

  • Reka

    I have Sony Ericsson Xperia X8 and I can’t use Viber, because sometimes it’s not working. (Viber services is currantly unavaible…) The requested ports are opened and sometimes it works, but sometimes not. Months ago I had no problems with viber.

    • Reka

      Location Hungary. And yes, I try it other Wifi and 3G. With 3G it always works, with other wifi works in 80%, but at home Wifi works just 10%. (Ports are opened). At home with my friends iPhone it works better.

      • http://www.viber.com Viber

        If it still works 10% of the time in your home, and you’re saying that it works on other WiFi networks, the it sounds like it’s a router problem, and not Viber problem (otherwise – it wouldn’t work 100% of the time).

        Unfortunately there is not much we can do to help in this situation. You’ll need to contact your router manufacturer and ask for their support.

  • cw15

    hi…
    after i restored my new iphone 4, viber isn’t functioning properly…
    how can i solve this problem?

    • http://www.viber.com Viber

      What exactly is the error you’re getting when trying to use Viber now?
      Did you try to uninstall and install the latest version from AppStore?

  • Bci3000

    HI, I am currently using Samsung Galaxy Note in Singapore. The problem is when I am calling using Viber, the bluetooth headset can only connect for approx 3-5 mins before discconnecting and had to tap the speaker icon twice for it to re-establish itself again and will go on for another 3-5mins again.

    Had restarted the phone, reinstall and even paired with Plantronics Voyager Pro , Jabra and Jawbone Icon.

    Pls kindly advice?

    Thank you

    • http://www.viber.com Viber

      Hi,

      Please let our support team know of this problem – they will look into it and hopefully help you solve the problem: http://bit.ly/ukGVJ0

  • K0913

    Hi, i was wondering if i block a certain number in my wireless account, will it have the same effect using my viber account? Can i still receive calls and messages from that number with viber even it is already block on my wireless account?

    • http://www.viber.com Viber

      Unfortunately Viber does not have the option to block contacts yet (even if you block a contact externally, Viber will still be able to communicate with that user). We plan to add this option in the future.

  • Jacz_92

    Hi, I already Install the viber on my Iphone4, same with my friends, they have viber but, its not showing on the contact,it appears”No viber contacts” even they did install, its not showing. Can you please help us or any direction to follow.

    • http://www.viber.com Viber

      Hi Jacz,
      Please make sure neither you nor your friend are connected to networks that might be blocking Viber.
      1. First, please try uninstalling and reinstalling Viber when connected to different WiFi networks.
      2. Also, please make sure the following ports are enabled on your routers: TCP: 5242 + 4244
      UDP: 5243 + 9785

      (if you are not sure how to enable ports, contact your router manufacturer)

  • chienne

    can i ask a question? is viber blocked in saudi arabia? cause its been ages that im waiting for the code using my saudi number but how come i didnt receive any msgs from viber… pls help im very eager to use viber application

    • http://www.viber.com Viber

      We suspect that Viber is indeed blocked in Saudi Arabia, because we have heard similar complaints from other Saudi Arabian users.

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • rika

    i have a shorter number than average and viber doesn’t recognize this and adds some extra numbers into my phone number when i try to set it up. what can i do to this problem?

    • http://www.viber.com Viber

      Hi Rika,
      You should contact us at ittai@viber.com and elaborate on the problem. We will help you by email.

      Thank you in advance.

  • Xhuggz Kissesx

    I’ve been using Viber to call from Canada to England for the past five weeks and it’s been working perfectly, then I tried to call this morning and it said “Viber is currently unavailable or being blocked” It has nothing to do with the 3G or Wifi because they both work.

    Can you please help me to fix this asap?!!

    • Jaykanabar

      Got a text from the US yesterday and now I get the same message

      • http://www.viber.com Viber

        What do you mean “now you get the same message”?
        Please elaborate.

  • Jambrek Ines

    I had Viber on my previous phone which is lost for 2 weeks now. I am trying to install Viber on my new phone with the same number, I get the SMS but when I try to call it says that Viber is being blocked. What can I do?

    • Jambrek Ines

      When somebody is trying to call me it says: “this user no longer has viber installed on his device”
      I’ve tryed to uninstall the application and install it again.

      • http://www.viber.com Viber

        It sounds like your network is blocking you for some reason.
        Please try testing Viber when connected to different WiFi networks. Is it the same on all of them?

        Also – what country are you located in?

  • Appraisal951

    I deleated myself from the address book in viber. how can I retreave my information?

    • http://www.viber.com Viber

      What exactly do you mean “I deleted myself from the address book” ?

  • Jason

    i can find the viber app on the android market on my computer, but when i search it on my HTC Desire HD it repeatedly says no app matchs… help?!?! please ? :)

  • Tys

    Is there any probleme with viber in Hungary? It said “Viber is currently unavailible or being blocked” and it doesn’t work. I restarted the router, but nothing happened. Any idea?

    • http://www.viber.com Viber

      Hi Tyr,
      We had some scheduled maintenance works on our servers, but everything should be working fine again.

      Please reboot your phone and test Viber again. Is everything working well?

  • Haid

    i have downloaded viber and started to install it on my iphone3gs, there´s a pop up that tells me it needs to access my phonebook i hit ok, and I hit No code trying to get a viber voice code then another pop up comes up with an error message…i´m lost, i have reinstalled it a few times and nothing…..it doesn´t send me the code to enter to activate i live in Canada …help please mr. viber

    • http://www.viber.com Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • Chloee 09

    Hi I got an iPod touch today and tried setting up Viber. I entered in my number and first time round recieved a code. I pressed continue but it kept saying that it required internet connection and my wi-fi was connected as I had went on facebook before and after trying to set Viber up! So I uninstalled and re-installed it but this time it wouldnt even send me the code. Help please?/

    • http://www.viber.com Viber

      The WiFi network you are connected to might be blocking Viber (for example – a router running a firewall).

      1. First, please try uninstalling and reinstalling Viber when connected to different WiFi networks. Does it work now?
      2. Also, please make sure the following ports are enabled on your router:
      TCP: 5242 + 4244
      UDP: 5243 + 9785

      (if you are not sure how to enable ports, contact your router manufacturer)

  • Daniel Kheradmand

    I think its a bug on your application.

    Because I work with it properly and after 1day use, have the same problem with other users that the saw an error message that shows: “Viber is currently unavailable or being blocked”
    The main fantastic thing is that sometimes I can recieve call from my friends from outside the country or inside(no different) but I cannot recieve any message from them, and at all I can’t make call neither message from my Viber on my Android Galaxy S I9000

    Now I am in Iran and try it via GPRS and Wifi both.
    My brother has Samsung Galaxy S II I9100 and can work easyly but for me, doesn’t work.

    After installing Viber I install different application, maybe they affected this application, plz check and responde me about this.

    Regards
    Daniel Kheradmand

    My Email Add.: daniel.kheradmand@gmail.com

    • http://www.viber.com Viber

      Hi Daniel,

      Are you sure Viber isn’t blocked on your ISP in Iran?
      Is your brother using Viber on the same WiFi network as you?

  • samaneh

    WHY I CANT DOWNLOAD VIBER ON MY MOBILE?

    • http://www.viber.com Viber

      What device do you have?

  • Pawpawie

    I’m able to see the pop up message but I don’t see it when I open the message. Why?

    • http://www.viber.com Viber

      This is a known issue, and we’re working to fix it this very moment. Our upcoming version 2.1.4 (coming to AppStore soon) will hopefully solve this issue.

  • Chrystele

    I’ve been using viper for the past few days and suddenly halfway through my call, it got disconnected. Now it says “Viper is unavailable or blocked”

    I’m from Singapore. What can I do now?

    • Grego

      Its happenig to me too. It doesnt recognize any contacts. I´ve tryed reinstalling but the problem remains. Is there going on any kind of maintenance to the viber services today?

      • http://www.viber.com Viber

        There seems to be a temporary issue with our severs. We apologize for the temporary inconvenience :(

        We’re working to fix it this very moment, and we hope to resolve it ASAP

    • http://www.viber.com Viber

      There seems to be a temporary issue with our severs. We’re working to fix it this very moment, and we hope to resolve it ASAP. We apologize for the temporary inconvenience :(

  • Julia

    Same here: service is unavailable or being blocked. was working fine few minutes ago .(btw im in Greece)

    • http://www.viber.com Viber

      There seems to be a temporary issue with our severs. We apologize for the temporary inconvenience :(

      We’re working to fix it this very moment, and we hope to resolve it ASAP

      • Julia

        thank you

  • vasilios1979

    same from greece…service is unavailable or being blocked…it was working an hour ago

    • http://www.viber.com Viber

      There seems to be a temporary issue with our severs. We apologize for the temporary inconvenience :(

      We’re working to fix it this very moment, and we hope to resolve it ASAP

  • vasilios1979

    just rebooted my nexus s and now works fine…

  • Grego

    Its working again, and i didnt do anything

  • linda

    I have an 3.1.3 version of iphone , does it work for Viber , I installed it but when I open it says push on notifications , I pushed on but it still doesn’t work , please help me what should I do ?

    • http://www.viber.com Viber

      The cause of this problem might be the fact that your iPhone is jailbroken/hacktivated, and that interferes with Push Notifications in your iPhone. Our support team might be able to assist you further with this issue – please read this page in our official Help Desk: http://bit.ly/uRG1Dw

  • Mani_buds

    whn i call or send it msg a msg appears on screen saying”viber service is currently blocked or unavailable” but it was working very fine 2 hours ago please tell me what to do????plz

    • http://www.viber.com Viber

      Hi,
      Does this problem still persist?
      If so, please specify what country you are located in, and which cellular network you are connected to.

  • http://www.facebook.com/profile.php?id=100001278606037 Ismail Elmoussati

    viber service is currently unavailable why ???

    • http://www.viber.com Viber

      We had temporary glitches with our servers – everything should be back to normal now.

  • Badr01

    im in Morroco and when i want to use viber i try to update contacts he say to me that viber service is currently unavailable or being blocked. please try again later. i have HTC DESIRE android 2.2 please tell me what should i do …
    thanks

    • http://www.facebook.com/profile.php?id=100001278606037 Ismail Elmoussati

      too in morocco i think servers down for maintenance or something like this

      • http://www.viber.com Viber

        There are no server problems at the moment.

        The UAE decided to block Viber, this is why you are getting the error. Unfortunately there is nothing we can do about it :(

        Try contacting the authorities and ask for the reason for this block.

    • http://www.viber.com Viber

      Morocco decided to block Viber, this is why you are getting the error. Unfortunately there is nothing we can do about it :(

      Try contacting the authorities and ask for the reason for this block.

  • deadman

    I am from the United Arab Emirates, Viber sometimes works using WiFi in my house and sometimes it says “viber service is currently unavailable or being blocked” what is the problem?

    • http://www.viber.com Viber

      The UAE decided to block Viber, this is why you are getting the error. Unfortunately there is nothing we can do about it :(
      Try contacting the authorities and ask for the reason for this block.

      • deadman

        Thanks a lot for replying. Since when did the UAE authorities block Viber ?, cause i was using 4 days ago and it was fine. By the way no need to ask them why they blocked it, it is obviously, for money.

        • http://www.viber.com Viber

          The block started a long time ago (more than half a year ago), and it seems to take effect gradually (meaning – not everyone was blocked at once, but rather more and more users are blocked overtime, when they upgrade, reinstall, etc.)

  • Zoltan_S

    i just got viber yesterday and the messages wouldnt show up once i get a notification on my lock screen (iphone) so i uninstalled it and reinstalled it and when I activated the account my contacts and messages wouldnt come up. its stated “No contacts have viber installed”. i recieve a notification from viber and when I pull the notification thing down, the notification says “to view this msg you need to upgrade viber” so i uninstall again and reinstalled it… NOW! i cant even recieve a sms with my code. I wont get a call from them (by clicking no code on the top right) … iv had it for one day and its already stuffed up. I heard the latest update caused this but then again i dont know. Guess its back to texting btw imessanger doesnt work so i really need viber since all my friends use it :/

    • http://www.viber.com Viber

      About the missing code:

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

      About the problem with the messages – we are aware of it, and working to fix it this very moment. The fix will be included in our upcoming version 2.1.4 (coming to AppStore soon). We apologize for the temporary inconvenience :(

  • Pdiddy

    hi team viber, im planning to buy a sony ericson w8 android 2.1 (which they say is just a repackaged x8), is this phone compatible with viber? thanks in advance..

    • http://www.viber.com Viber

      We haven’t thoroughly tested Viber on this specific device yet. You can check out our list of officially supported devices at: http://bit.ly/rqbZEw

      However, in the meantime you can still download Viber from Market, try it out and we would be happy to receive your feedback on how it works on your device.

      We are continuously working to adapt Viber to more and more devices.

  • shy

    my viber doeesn’t give any notification if there a message. my phone is Iphone 3G.

    • http://www.viber.com Viber

      Please note that iPhone 3G does not have Multitasking features (that is why Viber is not officially compatible with iPhone 3G).
      Unfortunately there is not much we can do to help :(

      Try contacting Apple support and see if they can help you with this matter.

  • Ajraistrick

    Hi, Justs installed Viber 2.1.2 on Android. My friend has installed Viber 2.1.3 on iPhone. When I try to call him, VIber says “He has an older version of Viber, to place a call to XXXX XXXXX needs to upgrade to the latest version” Please help

    • http://www.viber.com Viber

      Please deactivate Viber on both phones (through the “More” menu), wait about 10 minutes, then reinstall the latest version from Market. Please test it now.

  • Maeby

    I have been using Viber for months but today it suddenly made me reactivate my account. When I tried to do this (put in phone number to receive code) it keeps saying it needs an internet connection. All of my other apps and internet are working but I have been trying for hours now with same result. This is VERY important.

    • Maeby

      In addition, it did text me the code but I can’t put it in because I can’t leave the screen where it asks for my number. And I received a notification saying I received a text via Viber, but I still could not get past this screen to view it.

      • http://www.viber.com Viber

        We’ve been having some temporary glitches with our servers. We worked hard to fix it, and everything should be back to normal now. Please try it out and see if you still encounter problems.

  • SA

    I installed Viber today on iPhone 4S (16GB). Installation went fine and I entered phone number and corresponding activation code (also OK for the notification and accessing the phone book) . After that it was showing ‘Loading’ message with spinning circle to show the loading activity and closing the app within few seconds. Couldn’t successfully bring the app up to make any calls. On the otherside, if someone calls me I can see the incoming ring, notification, but can not take call as the app will crash while coming up.

    Any help?

    Fring is working fine on the same phone as I installed Fring after unsuccessful tries with Viber. But I still like to use the Viber.

    • http://www.viber.com Viber

      Hi,
      First, please make sure neither you nor the other side are connected to networks that might be blocking Viber (for example – a router running a firewall).

      1. First, please try uninstalling and reinstalling Viber when connected to different WiFi networks. Does it work now?
      2. Also, please make sure the following ports are enabled on your routers:
      TCP: 5242 + 4244
      UDP: 5243 + 9785

      (if you are not sure how to enable ports, contact your router manufacturer)

      Secondly, do you have a “junk-call” filter app installed on your phone by any chance?

  • Fantasy402

    I just bought yesterday a sony ericsson xperia arc s and installed viber .. Then i talked on it a loot ! Suddenly they told me that “viber service is currently unavailable or beign blocked ..” i desinstalled it twice but couldn’t receive the sms for the code activation, and when it works they told my friend that i had “the older version of viber” so i desinstalled again.. & i’m waiting for ur advice to install it again & HOPE it works, it’s really important for me .. I’m for morocco by the way.. Thank u ..

    • http://www.viber.com Viber

      First, please try to delete Viber on both devices, then reinstall it from AppStore/Market.

      If the problem still happens, then unfortunately it is probably due to the fact that as we heard, Morocco has recently decided to block Viber, and there is little we can do to help :(

      Try contacting the authorities or your cellular provider and ask for the reason for this block.

  • Pje_davidjr

    why is viber not available in the android market,I am using a galaxy tab p1010

    • http://www.viber.com Viber

      Viber does not officially support Tablets at this stage, but you can still find the direct link to the .APK on our official website: http://bit.ly/rqbZEw

  • Fantasy402

    Thank u for answering.. Actually, my friend’s viber still working even if they r in morocco too and use their viber a lot..

    • http://www.viber.com Viber

      What ISP is he connected to?
      And what ISP are you connected to?

  • guest1

    Why isn’t viber available on the ovi store?

    • http://www.viber.com Viber

      Viber for Symbian (Nokia’s OS) is still under development, but we still don’t know exactly when it will be ready. Once we have news, we’ll publish it on our FB page.

  • Mohawkdjc

    My daughter’s in Barcelona for a school semester and we’re talking fine on Viber. I’m going to Mexico next month for a time – will Viber work in Mexico now? Between Mexico and Spain?

    • http://www.viber.com Viber

      Viber should work without any problems from anywhere on the planet, as long as both sides have a stable internet connection :)

  • Rawshan

    I am from Bangladesh and using Sonny Ericsson WT13i mobile phone. Does Viber works on this model? If it works, then would you please tell me how can I install it on my phone and activate it?

    Thank you.

    • http://www.viber.com Viber

      We haven’t thoroughly tested Viber on this specific device yet. You can check out our list of officially supported devices at: http://bit.ly/rqbZEw

      However, in the meantime you can still download Viber from Market, try it out and we would be happy to receive your feedback on how it works on your device so we could improve Viber accordingly.

  • Masaloi

    I am in Australia and intend to travel in Asia.
    [a] Will Viber work with my current Australian Sim Card or do I have to install a new Sim Card in Asia for Viber to work?

    [b] Will I have to make any prefix adjustments to my number when travelling in Asia ?
    Thank you

    • http://www.viber.com Viber

      Since Viber is associated with your phone itself (not the SIM card), then even if you go abroad and even switch SIM cards, Viber keeps its identity as the original number with which you registered. About the prefix changes – the same idea: if you Viber-call people in Australia using Viber, you can still dial/save their number the local way.

  • Rjecampbell

    I am in New Zealand,Just got a new IPhone 4s, i can”t activite vibe

    • http://www.viber.com Viber

      Why?
      What exactly is the problem?

  • Krwailter

    I am in China (Beijing) and Viber stopped working on my i-phone (through China Unicom); and also on a few friend’s as well. It gives me an unsuccessful connection to the internet message, when I try to connect; and the WIFI is up an running with full bars. Has China done the unthinkable and blocked Viber??? Is it just a tech issue???

    • HB

      here also has the same problem , since 11st Feb , i cant send my message out ,and it always ask me to check my connetion….i also want to know what happened to it? i am in China also :(

      • Zegget

        Mine has also stopped working and nowhere on a google search can I find if it has or hasn’t been blocked. Will the Viber team get onto this answer ASAP please? (I am in Sichuan)

        • Minivan09ia

          My husband’s iphone 4 and my andriod phone’s Viber both stopped working. We are in Tianjin, China.

          • Marc W Bang

            listen , my doesnt work either! im in Shanghai on China Unicom! i found out that if i take my friends chinese mobile simcard and stick it in my phone, and take mine and put it in his and use his 3G or edge connection to setup viber and then type in my own phonenumber so i get the code on my friends phone ( but with my simcard in it) then viber works like for 1 call, when i then take my own simcard back out and put it back into mine! but thats now proper! im looking for good alternatives. any suggestions?

          • http://www.viber.com Viber

            Hi all,
            We apologize for the delayed response.

            Is Viber still not working in China?

            Please try to be more specific:
            1. Where exactly is it blocked? On all cellular networks and all WiFi networks?
            2. @Marc W Bang – thank you for the report. Can you please elaborate on the solution you explained? is it working now or not?

      • James

        also here in Shenyang since yesterday…

  • DMH

    I am in Ningbo. My wife and I have the same problem as Krwailter (2 iPhones). We getthe message: “An internet connection is required to place free Viber calls. Check your connection and try again. Place a regular call instead?” Has this to do with tightening of the Great Firewall? Or is it a technical issue to be rectified by Viber?

    • http://www.viber.com Viber

      HI DMH,

      It sounds as though the networking you are using is blocking Viber.

      Please specify:
      1. What country are you located in? Which cellular provider?
      2. Did you try it on both 3G and WiFi? Viber is blocked on both of them?

      • DMH

        Dear Viber Rep,
        1. Ningbo is a coastal city in Zhejiang Province, China.
        2. Our cellular provider is China Unicom.
        3. Viber has stopped working on both WiFi and 3G.
        4. Website http://www.viber.com is now blocked in China. However, no problem to connect via VPN.
        It appears that Viber has become a victim of the Great Firewall of China. We understand that the Chinese government is paranoid about any means of communication that denies it revenue for its state-owned telephone monopolies.
        Viber has been a great service, which my wife and I have used extensively. We hope the service can be restored.

        • http://www.viber.com Viber

          We wish there was something we could do to help, but unfortunately if the government decides that Viber is illegal and blocks it, there is not much we can do :(

          VPN could be an option for you.

  • Jamie

    my girlfriend in Sichuan also has this problem

    • http://www.viber.com Viber

      Hi Jamie,

      We are suspecting that China completely blocked Viber a few days ago.

      Please specify:
      1. Which cellular provider are you subscribed to?
      2. Did you try it on both 3G and WiFi? Viber is blocked on both of them?

      • Zepol_rules

        Will this issue be solved or are we people using viber here in china just gonna have to deal with this??

        • http://www.viber.com Viber

          We are trying to investigate this issue right now in order to come to a final conclusion.

          Our assumption right now is that the Chinese authorities have decided to block Viber 2 days ago (as they’ve threatened to do for a while now). If that’s the case, then unfortunately there is not much we can do to help :(

          In order to help us understand this problem further, may I please ask that you test Viber on a few different WiFi networks, and also on other 3G networks (by other providers), in order to determine whether or not this is a complete, national block?

          Thank you in advance.

      • Minivan09ia

        1. My husband and I are both using China Unicom. One iphone and one android. Both phones’ Viber stopped working.

        2. When our phones are on the hotel’s wifi, Viber still did not work.

        Both phones were on Viber with 3g and wifi for the last few weeks and was working fine until either yesterday or the day before when it suddenly stopped working.

  • Ratou2003

    in tianjin (china) over wifi network its not working since yesterday

    • http://www.viber.com Viber

      Our assumption right now is that the Chinese authorities have decided to block Viber 2 days ago (as they’ve threatened to do for a while now). If that’s the case, then unfortunately there is not much we can do to help :(

      In order to help us understand this problem further, may I please ask that you test Viber on a few different WiFi networks, and also on other 3G networks (by other providers), in order to determine whether or not this is a complete, national block?

      Thank you in advance.

      • Ratou2003

        internet provider “haitai” i also go in a starbuck to use there wifi, still not working.

        for the 3G i didn’t try becz i am on a french phone provider and the roaming is a crazy price

        • http://www.viber.com Viber

          So unfortunately it really seems like China blocked Viber completely :(

          May I ask if other VoIP apps work? Like Skype, for example?

  • Lorraine1011

    I’m in Qingdao city of China, can not connect with Viber website fm 2days b4 whatever through 3G or wifi, or delete viber fm IPHONE4 first and download again,

    • http://www.viber.com Viber

      The authorities in China have decided to block Viber in the whole country, and that is why you are experiencing this issue. Unfortunately there is not much we can do to help :(
      Try contacting the authorities and ask for the reason for this block.

  • Ebb

    Just a quick note to let others to know.

    We are in Wuhan, China. Viber can’t connet to its server since yesterday by using China Telecom’s network. However, it works OK with China Mobile Edge network.

    Good luck my my fellow Chinese.

    • Ebb

      BTW, try the VPN connection guys. It works perfectly. :-)

      • http://www.viber.com Viber

        The authorities in China have decided to block Viber in the whole country, and that is why you are experiencing this issue. Unfortunately there is not much we can do to help :(
        Try contacting the authorities and ask for the reason for this block.

        By the way – is Viber completely blocked on all 3G networks and WiFi by all ISPs? (in other words – is tihs a national block all across the country?)

    • Chenqiang1981

      hi, dude. May I know you are using Iphone or Android? bcoz my friend made a successful viber call from WuHan China Telecom to me Singapore Singtel. Both of us are using Iphone4s. However, we tried another viber call initiated from another friend in Dalian China Netcom. the error window popped up says service is currently unavailabe.

      • Chenqiang1981

        second call is android to iphone, btw.

      • Ebb

        HTC Android

  • X44

    Hi , again ! Now I have uninstalled Viber from my SonyE and I still have the

    strange keyboard that I told you in detail about the other day. Why is that ??

    AND WHAT CAN I DO ABOUT IT?????

    • X44

      Problem solved !

      • http://www.viber.com Viber

        It’s good to hear that the problem is solved.
        May we ask what you did in order to solve it?

  • George_loutfy

    hii

    i have connecting to service problem,
    it wont to connect
    help please

    • http://www.viber.com Viber

      What country are you located in? Which cellular network?
      Also, have you tried testing Viber when connected to a few other WiFi networks? Same result?

  • Aoao26

    Hi i am in UAE and ihave problems using viber , is it blocked in UAE
    ?

    • http://www.viber.com Viber

      Yes.

      The authorities in the UAE have decided to block Viber in the whole country, and that is why you are experiencing this issue. Unfortunately there is not much we can do to help :(
      Try contacting the authorities and ask for the reason for this block.

  • Arash_mz3

    hi there.. i have an i phone 4 i already instal viber i cant make calls but i can recieve calls! …if somone send me a text it appears in a second like a preview then it disappear and my viber sms box is empty! Also my regular inbox!

    • http://www.viber.com Viber

      Hi Arash,
      This is an old bug that should have been fixed by now.

      Please make sure both you and the sender of the message have the latest version of Viber installed from AppStore/Market. If the problem remains after that, uninstall Viber, then reinstall.

      The problem should then be solved

  • Hani_ys

    I use viber application version 2.1.3 at android with HTC wildfire s, and its work grate, but when i install the new update version 2.1.4 its stuck, its close immediately and always when try to call it will freez and need to restart android to solve freez problem, any solution for that? if not can i install old version (2.1.3) rather than version at market.android.com and how can i do that?
    Thanks

    • http://www.viber.com Viber

      Hi,

      Please try uninstalling your current version then installing 2.1.5 from Market. Does the problem persist?

  • Seekinghelp

    I don’t have active SMS or telephony service on my mobile. I intend to use Viber functionality through my wireless wi-fi network but cannot install it due to the fact it wants my mobile number (which no longer exists).

    How can i install viber?

    • http://www.viber.com Viber

      Unfortunately *some* number has to be entered in the Viber regstration page (to make sure you are a “unique” user).

      For that, you can use your landline home number, a friend or family’s number, an old cellphone number owned by you, etc.

  • Samsungwifi

    Thank God, I’m in Philippines and almost everything is allowed…Thank you Viber!

    • http://www.viber.com Viber

      We’re glad you’re able to use Viber ;)

      Enjoy!

  • Baby_kidrock

    How come some people on my phonebook whom i did not add, automatically finds and message me? There were some unknown numbers also giving me missed call on the viber application. I have deleted the application for it was unsafe to use. Unfortunately, they can still send me mesaages. There was no safe option or cnfifentiality once your download viber.

    • http://www.viber.com Viber

      Once you download and install Viber, it checks who in your current phone’s contact list has Viber and inside the app they are marked as “Viber users” automatically.

      If someone has your phone number (in their regular phone contact list) and both of you have Viber, then they can contact you via Viber, just like they were able to contact you through the regular cellular network, naturally (in other words, Viber did not give them any “special” advantage in contacting you)

      So as you see, there is no confidentiality breach here, and Viber is perfectly safe to use ;)

  • Allen_kobe19782002

    i have the latest viber software installed in sony ericsson xperia arc s. the problem is that i cannot use the app if im not connected with wifi network eventhough i have an active 3g signal in my phone. by the way, im leaving in brunei darussalam. the viber app was ok before i upgraded to android 4.0, i didnt experience any problem at all. pls do help me…thanks

    • http://www.viber.com Viber

      Hi,
      So the problem is only when you are connected to 3G?

      Have you made sure you 3G network is not blocking Viber’s traffic? Do you have other friends in Brunei who are able to use Viber on that 3G network?

      • Allen_kobe19782002

        yeah…the problem is when im connected to my 3g network. how will i know if my 3g network is blocking my viber’s traffic? is there any way to determine that. my friends here have not experienced these problem. thanks!!!!!

        • http://www.viber.com Viber

          First, it is advisable to contact your cell provider and check it with them.

          Also, as we mentioned, it might be a good idea to test Viber on that same 3G network with friends’ phones. Are they experiencing the same problem on 3G?

  • Raziel

    Hi. i just bought an LG fone. It’s an LG optima. Can i use viber with this fone? thanks for your reply.

    • http://www.viber.com Viber

      Hi,

      As you can see in our list of officially supported device, LG optima is unfortunately not officially supported :(

      http://bit.ly/rqbZEw

      However, you can still try downloading and installing from Market, and we would appreciate your report on how it works :)

  • http://www.facebook.com/phtaherm Taher Mannsour

    plz plz i,m very sad bcz i have viber for 5 month but now somthing wrong it ask me for reactivating and no sms or activation call i can recive i.m in syria and use android LG phone my # is 00963933265089

    • http://www.viber.com Viber

      From reports we received from other users, it seems like the authorities in Syria have decided to block Viber in the whole country, and that is why you are experiencing this issue. Unfortunately there is not much we can do to help :(

      Try contacting the authorities and ask for the reason for this block.

  • Butz_iya

    i already finished installing viber 2.2 application and i already received my viber code. Where should i nter my viber code to activate my account? I dont see any options on where to enter it…

    • http://www.viber.com Viber

      If you’re running an Android device, then the code is automatically inserted and Viber is already activated. It’s ready for use! :)

  • mabskey

    all my contact from my mobile is disappear but i can see it to my viber contact please help me how i can back it to my phone contact?

    • http://www.viber.com Viber

      Viber should automatically synchronize its contact list with your native contact list (of the phone itself).

      If this doesn’t happen, then unfortunately there is no way for us to help you retrieve your contact list :/

  • MAherB

    HI. I just installed Viber on my windows phone (Nokia Lumia 800). I entered my phone number but it is not accepted (the entered phone number is not valid). Today, I did the same thing but it works. Now when I enter my name and press continue this message is displayed (Viber service is currently unabailable or being blocked). It is not true because it is not the first time to install Viber. It tried it with iOS and Android. (country = Tunisia)

    Someone has an idea?

    • http://www.viber.com/ Viber

      Hi,

      Viber system is currently experiencing connectivity issues. This is related to our hosting provider (Amazon) that is having a major problem that also affects many other services worldwide.
      Amazon is on it, and we hope that with their help we’ll be able to restore Viber’s service soon.
      We apologize for the temporary inconvenience.

  • Randa

    I live in syria ,iam trying since hours to get the access code to activate viber but no way my device is HTC ,can you tell me why

    • http://www.viber.com/ Viber

      As far as we know, the authorities in Syria have decided to block Viber in the whole country, and that is why you are experiencing this issue. Unfortunately there is not much we can do to help :(
      You may try contacting the authorities and ask for the reason for this block.

  • Maya

    Hi, I have a samsung galaxy tablet with no sim card (it can only use wi-fi for internet browsing, skyping etc.) I managed to install Viber (they sent me a code on my cell phone) but Viber still doesn’t work. What should I do?

    • http://www.viber.com/ Viber

      What exactly is the problem / error message that you’re seeing? Please elaborate.

      • Maya

        I think my tablet doesn’t support Viber even though it can be installed. I have a Samsung Galaxy Player 5.0

        • http://www.viber.com/ Viber

          Viber does not officially support Tablets yet, and so we can’t fully guarantee that it would work on all Tablets.
          However, in the meantime you can still download Viber from PlayStore, or from the direct link in our official HelpDesk at http://bit.ly/rqbZEw . Try it out and we would be happy to receive your feedback on how it works on your device so we could improve Viber accordingly.

  • Dave

    Up until yesterday, I had the use of both I-phone and I-pad to receive text messages, but. Today, this doesn’t work on my I-pad. Wonder why and how do I get it back?

    • http://www.viber.com/ Viber

      It could be that the network you are connected to is blocking Viber’s traffic.

      1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
      2. Also, please make sure the following ports are enabled (“forwarded”) on your routers or firewalls:
      TCP: 5242 + 4244
      UDP: 5243 + 9785

      (if you are not sure how to enable ports, you may contact your router manufacturer)

  • Merylii

    Hi I am user from nokia e71, how can I install viber on my phone??

    • http://www.viber.com/ Viber

      Viber is unfortunately not compatible with Nokia e71 :(

      • Imran

        Hi, how soon you are launching Viber for E71 ?

        • http://www.viber.com/ Viber

          Unfortunately we still don’t have specific release dates.

          We invite you to follow our Facebook page for the latest news and updates.

  • Macverywary

    Just updated a successfully running Viber on my iPad 1 today to v3.1 now It displays a white empty Viber window before it crashes. Rebooting does not change the crashing. Window is empty and then, immediately crashes. However, I still get viber messages on the screen via the notification center if I happen to see it otherwise there are inaccessible messages numbers on the app icon. Just cannot get the window to populate or not crash. Hope this is not indicative of what will happen on my iPhone 5. So, not upgrading it for now.
    Any similar experiences…….or solutions other than trash all and reinstall if that actually will work.

    • http://www.viber.com/ Viber

      Hi,

      The issue with iPad is a known issue, and we’re hoping to fix it in our upcoming update. We apologize for the temporary inconvenience, and we’d appreciate if you could get back to us after installing our next update and report whether or not the problem has been fixed :)

      Thank you!

  • Mentor Kadriu

    I live in Kosovo and we have two different network companies there. One from Slovenia with code +386 and one form Monaco with code +377. Since we live in Kosovo we don’t have country code. Every time I tried to install Viber can’t do it, because it shows Serbia code +381, our number are like +377 44 000 000. Is there any solution to our problem?

    • http://www.viber.com/ Viber

      Hi Mentor,

      We are aware of the situation in Kosovo, and we simply let our users choose the correct “country” in Viber’s registration page.
      What happens after you choose “Monaco” ?

      It changes back to Serbia automatically?

      • Mentor Kadriu

        Hi,
        Thank you for you quick reply.
        Yes, it changes back to Serbia, probably because of the IP address. If you could allow for us to register not based on the IP address but based on where we live it would help us so much.

        • http://www.viber.com/ Viber

          Thanks for the details.

          We would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

          Thanks in advance :)

  • Manuel T Santos

    I’m using a Nokia 620, OS 8.0.10211.204, firmware 1030.6407.1308.0001
    I can’t install Viber 2.3, version that should be installed automatically.
    The version already installed is 2.2.3.0, build 288.
    After uninstall the current version, I always get the same version, even after download the 2.3 version.
    Any reason for this?

  • Diane

    How do I delete a contact from a group?

    • http://www.viber.com/ Viber

      It is currently not possible to do that.

  • biman

    hi i m using coolpad 5950. my viber dont work properly. i can listen to other but another person recieveing my viber cant listen to me. plz help

    • http://www.viber.com/ Viber

      Hi biman,

      Thank you for the report of the problem.

      We would appreciate if you could take a minute and report the details to our support team using this direct link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

      When you submit the ticket, in the line called: “Through which channel did you submit your initial inquiry”, please make sure to choose “Technical Forum”. With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

      Thanks in advance :)

  • rita

    i am currently abroad so my iphone data is turned off and i cannot receive sms or phone calls. is there any other way to receive the access code?

    • http://www.viber.com/ Viber

      Unfortunately not :(

      The only way to receive the activation code is to through SMS or automatic call.
      As a workaround, you could temporarily use a friend’s number or a landline number in the country where you are located in order to receive Viber’s code, but note that that number will become your (temporary) Viber number.

      • Kristie

        What do you mean when you say temporary viber number?

        • http://www.viber.com/ Viber

          A number that will serve her abroad temporarily, until she goes back to her home country and register to Viber again with her own personal number.

  • v.k.

    How can I have viber, with the same number, on my mobile and my samsung tablet simultaneously?

    • http://www.viber.com/ Viber

      At this stage, one Viber number can be assigned with only one device simultaneously (except for Viber Desktop). When you try registering to Viber with the same number on a second device, the first device immediately deactivates, and its data (message history, Recents, etc.) is deleted.

      What you can do, however, is register your second device with a different number: your home number, an old cellphone number, family’s or friends.
      At the moment we don’t have official information about the option to register the same Viber number on multiple devices. If we have such news in the future, we will let you know :)

  • inas

    Hi – if i have downloaded viber desktop but then delete my account through my phone, will I need to re-register the desktop version again and get a new code? Thanks.

    • http://www.viber.com/ Viber

      Hi,

      Note that Viber Desktop cannot function if you deactivate your mobile app!
      If you just delete your phone app, then after 45 days of no usage, Viber will automatically deactivate and also cause your Desktop version to be deactivated.

      When you delete Viber from your phone, Viber Desktop will still function. However, as we explained, after 45 days of no usage on your mobile phone, it will be deactivated.

  • Andrius Rudi

    Hello,

    How to instal Viber to nokia E52 fw 081.003? Installation is cancelled with status: “If you want install later, select this icon in menu …” Is it problem with the server? I tried the hard reset, but i didn’t help :(

    • http://www.viber.com/ Viber

      Hi,

      we would appreciate if you could take a minute and report the details to
      our support team using this direct link:
      http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

      When
      you submit the ticket, in the line called: “Through which channel did
      you submit your initial inquiry”, please make sure to choose “Technical
      Forum”.

      Thanks in advance!

  • Tibi

    Hello Viber,

    I need some help with this problem:
    Me and my brother swapped our Samsung Galaxy S3 and since then we cannot activate our accounts at the same time. It worked before but now when I activate viber, his account deactivates immediately. And when he activates again, mine deactivates. We use our own numbers as before and I use different custom rom.
    Thank you in advance!

    • http://www.viber.com/ Viber

      Hi,

      This may be a problem caused by the Custom ROM (we had similar reports in the past of the same issue with Custom ROM users).

      Have you tried testing registration on Stock ROM?

      If the problem persists, then we would appreciate if you could take a minute and report the details to
      our support team using this direct link:
      http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

      When
      you submit the ticket, in the line called: “Through which channel did
      you submit your initial inquiry”, please make sure to choose “Technical
      Forum”.

      Thanks in advance!

      • Tibi

        Thank you, It caused by the Custom ROM indeed. I have tried on Stock ROM and worked well.
        I believe there is nothing I can do to activate on my favorite Custom ROM, can’t I?

        • http://www.viber.com/ Viber

          Usually in these cases, the Custom ROMs “remember” the IMEI of the original phone where they were generated, and then it overrides the real IMEI number of the new phone where the ROM is installed.

          Hence, there is unfortunately not much we can do to help, and we recommend that you contact the ROM developers for more info and help.

  • nicole

    hello,
    I am currently abroad in the island of bonaire. I want to download the app. However I can not seem to put in my number. It wont let me change the country code from (599) to (1) for the united states, since I havea united states phone. The app just keeps closing on me. My phone is an iphone 4s with ios 5. Please help

  • FedUp

    I’m trying to install Viber on my Android. It says it is already installed but it is nowhere to be found. In the list of my devices are two that I no longer own but not the Samsung S3 I am holding in my hand and using to view the install page! I’ve been led to a dead end. If it wasn’t for my girlfriend wanting me to use Viber I wouldn’t waste another minute on this stinking mess. WhatsApp installed without any problem. Maybe they can teach you how to make an app that installs properly.

    • http://www.viber.com/ Viber

      Hi,

      I’m sorry to hear that you are frustrated.

      Please go to the Google Play and select My Apps. If you see Viber listed as an app that you have installed, please open it. You will be able to install and use Viber regularly.

      If Viber is not listed in your list of downloaded applications, please restart and try again.

      Please let us know if you continue experiencing issues with this.

    • Sarmad

      Hello Viber Team,
      Hope you are doing well, Sir forst of all i would like to congratulate for your Success & performance of Vober Application globally.
      Sir i was trying to install Viber app in my E-71 just for texts i know calling is not supported in E-71 but still i cant find the proper app for my E-71

      • http://www.viber.com/ Viber

        Hi Sarmad,

        Viber is not supported on your Nokia E 71.

        For a full list of supported platforms and devices, please follow the link: http://bit.ly/1ltKrOa

        • Sarmad

          Thanks Alot for your Reply, Sir there are some discussions on the Net about Viber on symbian , well I found some Applications & also i installed it on my E-71 successfully but when I am going to open Viber App in installations Menu then it says Feature Not Supported, can you help me in this . Thanks

          • http://www.viber.com/ Viber

            The reason that you are getting this notification is because Viber is not supported on your phone. You will not be able to use Viber.

  • FedUp

    Is it Google that is the problem?

  • negin

    hi i’m trying to install viber desktop on my windows 8 laptop , but after I entered my mobile phone i’v got this error “an internet connection is required to activate your viber account. check your connection and try again” but I’m 100% sure that I have internet connection, what should I do?

  • Isoura

    Hi Viber Team,
    I just downloaded viber on my iphone 4. I got the sms with the 4 digit code, but when entering it, it says incorrect. I have tried this for several times and it still gives the same error. What hould i do?

    • http://www.viber.com/ Viber

      Hey,

      For assistance obtaining your access code, please follow the link: http://bit.ly/Nd34Xl

  • Basim

    Hello Viber Team,

    I have a phone running android 2.1. Is there no way for me to use viber anymore without buying a new phone? Can I manually install the old version somehow?

    • http://www.viber.com/ Viber

      Hi Basim,

      Viber requires a minimum of Android version 2.3.6 in order to run. This means that you will be unable to use Viber on your device running Android 2.1. We are unable to provide you with older, unsupported versions of Viber.

  • sabrina

    hi am experiencing some sort of problem downloading viber into my lenovo tablet and it is running android 4.2.2. everytime i tried to install it, this msg always pops out “unknown error code during application install: “919”.. ehat does it mean and how can i solve it.. Pleeeease i need an answer..

    • http://www.viber.com/ Viber

      Hi Sabrina,

      This is a known Google Play error that sometimes occurs on devices running Android.

      We suggest contacting Google for assistance in resolving the issue as we do not have any tools to troubleshoot it.

  • Eyob Alene

    Hi Dear, when I start to call via viber to friends I come across the following error. Please I need help how to fix it

    • http://www.viber.com/ Viber

      Hi Eyob,

      Please contact Microsoft for assistance with this error message.

  • Naeem Ullah Khan Awan

    Dear viber team,
    Can viber be only installed on cellular android tablets or can it also be installed on Wifi only android tablets?

    • http://www.viber.com/ Viber

      Hi there,

      As long as you have Viber installed on your phone, you will be able to use Viber on both cellular and Wi-Fi only Android tablets.

  • Mo

    Hello, ive download viber then add the phone number then press continue then my iphone shut down but i still got the sms code ..ive try many time but its happend the same.

    • http://www.viber.com/ Viber

      Hi Mo,

      We will need to take a more in-depth look at what’s going on with your iPhone. Please open a support ticket here: http://bit.ly/1aOwGy2 for assistance.

      • Mo

        Hello ,
        i found a solution, i had to delete some files, my memory was full
        Thank you.

  • imran

    Hi Viber Team,
    I just downloaded viber on my Motorola rez xt907 KETKAT . I got the 4 digit code, but when entering it, it says incorrect. I have tried this for several times and it still gives the same error. What hould i do?

    • http://www.viber.com/ Viber

      Hey,

      For assistance obtaining your access code, please follow the link: http://bit.ly/Nd34Xl

  • user

    hi viber
    6 months ago i installed viber on my pc and i did not have any problem!!!!!!but 2 weeks ago sth happend to it and made me to uninstall it!!!!!!
    but now i try to install it on the pc but the windows send this error:
    (windows can not access the specified device,path,or file.you may not have the appropriate permissions to access the item.)

    what should i do now!!!
    tahnks

    • http://www.viber.com/ Viber

      Hi,

      First of all, please make sure that you have admin privileges on that PC.

      Secondly, please ensure that the correct ports are open to allow Viber to run: http://bit.ly/1lgX218

      If you are running any anti-virus software, make sure that it is updated to the latest version.

  • Kevin11

    Hi viber team,
    About almost a year ago i installed viber on my samsung tab smt210 wifi only using my phone number and it worked fined but sadly i uninstalled it because it wasnt my sim number.Now i got my new sim and installed viber but i wont send me 4 digit code btw my phone is too old and cant install viber. Can i still be able to use viber on my tab?

    • http://www.viber.com/ Viber

      Hey Kevin,

      As long as your phone is able to receive SMS messages, you will be able to activate your new SIM number on your Samsung Tab. For assistance obtaining your access code, you can find possible solutions here: http://bit.ly/Nd34Xl

  • zioner

    Hi viber team,
    i just got android os phone and downloaded viber (didnt activate it yet though). But i am in s.sudan for a couple of months using s.sudan sim card. would i still be able to get all viber services when i go back to my country and use a different sim (number)? can i change my viber registration number to my Country number so as to communicate with people who know only my number there?
    bless !

    • http://www.viber.com/ Viber

      Hi,

      When you return to your home country, you can deactivate your Sudanese number (Please make sure that you first back up your messages from your Sudanese number. Learn how here: http://bit.ly/1jty40T) and re-register Viber with your number from your home country.

      Your contacts in Sudan who only know your Sudanese number will need to update your phone number in their phone’s contact list. They will not be able to contact you via your Sudanese number once you deactivate the Viber account associated with that number.

  • Malik

    I uninstalled the viber application and reinstalled it. still iam facing the same problem. It says “No service”. Viber only works with my ufone sim not with wifi. Its been a week now since I used viber with wifi. I have contacted my internet connection provider to check if the ports for viber are blocked or not. But everything is fine with ports. I live in Pakistan and Iam using Nokia Lumia 630 with a windows 8.1. I have also tried connecting viber through my laptop that has windows 8. Still i can’t use viber from my laptop as the problem is same i.e “No service”. My bro is not facing any kind of problem with viber. He is using viber via same wifi that I use and he is using android phone. Kindly fix the problem. My viber version is 4.2.2.0 that is i guess updated last week by the windows store.

    • http://www.viber.com/ Viber

      Hi Malik,

      Please open a support ticket at this link: http://bit.ly/1aOwGy2 and a support agent will be in touch with you shortly.

  • themay

    I get acc code.but I can not write it.why 4digit “sms´´try again.why? please help me.

    • http://www.viber.com/ Viber

      Hi,

      You can read this article for possible solutions to getting your access code: http://bit.ly/Nd34Xl

  • Nahom

    Hi Viber team I’m from Eritrea where no international SMS available(2G), but I install viber Desktop on my PC, will I able to use Viber if u send me activation code to my gmail account?

    • http://www.viber.com/ Viber

      Hi,

      Viber for Desktop can only be setup if you have the latest version of Viber on your phone. Additionally, Viber is not supported over 2G networks.

      Access codes can only sent in the form of SMS messages or phone calls. We cannot provide access codes via email.

      Unfortunately, you will not be able to activate Viber for Desktop.

  • rajesh puri

    can i use same viber for two different numbers

    • http://www.viber.com/ Viber

      Hi Rajesh,

      Your Viber ID is your phone number. Just as your phone number can only be registered to one mobile device, your Viber ID can also only be registered to one mobile device. You will not be able to have two Viber IDs installed on one device.

  • brianna

    hi, i cant install viber to my new fone (samsung note 3).. it says already installed but my old phone(samsung grand) keeps on appearing to compatible devices when i try to install it to note 3.. what should i do?