How can I delete my Viber account?

Uninstalling Viber – Automatic removal
If you uninstall the Viber application from your primary device, or, if your account is inactive for any other reason, your address book data will be removed from Viber servers after 45 days. However, the good news is your phone number (account) will be removed only after 1 year of inactivity.

Deactivating account – Instant removal
Viber 2.0 has a “Deactivate Account” option under a “More” tab that instantly deactivates your account. By choosing to deactivate your account in this manner, you will be deleted from the list of Viber contacts on your friends’ phones.
For more about difference between uninstalling and deactivating click here.

It is good to know, although you have never explicitly created a Viber account as such, it will be created as soon as you have typed in your phone number during the process of application activation. In short, your phone number is your account. Your address book data and your call logs are stored and associated together with it.

Deactivate Viber Account

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If you are having technical problem on using Viber, please provide as much information as you can: what device and OS you are using, is your device jailbroken iPhone or Android with custom ROM, what country and what mobile operator you are on, is the problem related to 3G or to WI-FI connection...
Please do not post your phone number.

  • matt

    As said 1000s time before my phone won't ring actually o nothing at all when somebody calls me. It makes the whole thing pretty much useless. Do you finally have an answer to this or will you still keep ignoring this questions that may people ask on so many different sites and forums? Thanks.

    • torino

      viber will only ring IF you've got the app open. If it's on the iphone home screen, you won't see anything but a missed call. so, if you're expecting a call and want to actually hear a ringtone, keep viber open

  • tole_car

    Please post some more info, before anyone can help you.
    What device are you using?
    What exactly iOS version do you have?
    Is it jailbreak version?
    Did you tried to uninstall and install Viber again?
    Does any of your friends have similar issue?

  • chenny

    hey guys, I need some help. I accidentally deactivated the account. How do i reinstate it? I reinstalled viber but I can't see my viber contact friends anymore.. anyway to fix this? Much appreciated!

    • ViberTeam

      We are currently having some issues with our servers, so that is probably the cause to your problem.
      We are working hard to fix this issue, and hope that it will be resolved even today (after it's solved, you should see all your Viber contacts identified with the Viber badge next to their names).

      Please test it later tonight and tomorrow and let us know if the problem persists.

  • Jeremy

    I had a problem where viber refused to recognise any internet connection to send messages or phone calls, so I tried to uninstall and reinstall. However I didn't deactivate my account before uninstalling, and now that i've reinstalled I can't reactivate (the code it sent me is saying invalid, I am assuming because it is the same code as before along with the same number). Is this still a server problem, or am I now unable to use viber on my number?

    • http://www.viber.com Viber

      We are looking into it and will hopefully fix it soon.

      Please let us know once the problem is fixed and you can complete your installation again.

  • Mel

    I recently installed viber and the person who sent me the link does not show up as a viber contact, but other people do. How do I fix this

    • ViberTeam

      Enter Viber and find a person you know has Viber in the "All" contact list. Enter his details, change a digit, save and exit. Then enter his contact again, change the digit back (to the original, correct number), save and exit. Wait about 10 minutes and see if he's recognized as a Viber user now.

      If it doesn't work, please try manually dialing the number in its FULL format (including the "+" sign, the country code, area code, etc.)

  • steve

    Damn thing doesn't work or even show up on android market for the HTC Wildfire.
    you've tested every single version of the HTC but not the main cheaper model the wildfire.

    other than that great application works well on my galaxy appollo

    • Simon

      Steve is right..there is no Viber on the Market list for HTC wildfire.

      • ViberTeam

        Unfortunately, at this stage we won't be supporting HTC Wildfire, and that it is because we encountered severe issues when developing Viber on it. We decided to make it unavailable for now in order not to damage users' experience and prevent frustration.

        We apologize for the inconvenience :(

  • Becky

    I accidently deactivated my viber account and now that I try to reactivate it, I'm not getting any sms from viber for the activation code. Is there anyway to fix this?

    • ViberTeam

      It is an anti-spam mechanism we enabled (so people won't registered many times consecutively).
      Please wait 24 hours and then try again, and let me know if you still have problems receiving the code.

      • Laxmi Kumar89

        hey! i faced the same prob… i downloaded viber on my new galaxy tab and accidently deactivated my account. i want it back… i reinstalled viber 10 times but still cudnt get any sms code. what is the solution!?!? pls help!!!!!!!!

        • http://www.viber.com Viber

          As we suggested above, please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • Sherrie

    I want to deactivate this viber account. After clicking option to continue deleting it…it keep asking me to authourised them to access my phone address book. I can't process it unless authorized ,can' go back to re clck deactivate account either.this is crazy… Its a total nightmare… What can i do?

    • ViberTeam

      @Sherrie

      If Viber has already been installed, then you should simply go to "More" tab, and choose "Deactivate".
      If Viber hasn't been installed yet, you can simply remove the app from your iPhone (in the regular way).

      What seems to be the problem?

    • Anne Mf60

      I also got the same problem on my phone where I’m trying to deactivate my viber account too! damn thing isn’t allowing it. It keeps coming up with the same message that I pretty much have to accept viber needs to access my address book. I have followed the so called simple steps viber support tells you to and it takes you around the bend. I do not like this app already vibers own so called simple steps on how to deactivate viber account is misleading.

      It then wants to send you a new activation code cos it gives you no option but to accept. I just want out. I want to instantly deactivate my account and not just delete the app on my phone as this means viber will still have access to myphone for a whole year! All I want is to deactivate but it’s not the simple way
      viber makes it out to be on my phone. I fully Dislike

      • http://www.viber.com Viber

        I think there is a little bit too much of a “conspiracy” feeling… no? :)

        The steps to delete/deactivate ARE simple:
        1. If you already installed, you need to deactivate your account by going to “More” tab, then “Deactivate”.
        2. If you still haven’t installed and you strictly don’t want Viber to simply import your addressbook so it can recognize which of your friends has Viber installed (and that information is saved for few months, by the way, not a year!), then simply go to your phone’s desktop and delete it the normal way. If there is a temporary problem doing so, simply reboot your phone and delete it again.

        Viber.

  • Marv

    I accedently deactivad my Viberr acc on Android ( SGS2 ) and now i reinstalled it and it says invalid code.. Need help.
    Thanks in advance

    • ViberTeam

      Please remove Viber, wait 24 hours, and try again.
      If it still doesn't work, please let me know.

  • tooks

    i try to install viber on my iphone
    when i enter my tel number it say error, is it block by the country ?

    • ViberTeam

      If it only says "Error", then this is the known symptom in the UAE.

      We assume you live in the UAE?

      The UAE decided to block Viber, this is why you are getting the error. Unfortunately there is nothing we can do about it :(
      Try contacting Etisalat (or the authorities) and ask for the reason for this block.

      Alternately, you can try using a VPN connection. For more details, google it and find more people in the UAE who will guide you how to do it.

  • cheryl

    i can call you but viber only rings incoming when i am in viber making the whole iphone preety useless unless i come out of it and then i get missed calls works fine for my sister also my partner has viber and all good ???????????

    • ViberTeam

      I am not sure I understood your problem/question…. Please try to explain it again, in a clear way.

  • paul

    my phone dosent ring when i am called by viper contacts,i have iphone 3gs

    • ViberTeam

      Please check your Push Notifications, and make sure they are turned on.
      If your iPhone is jailbroken, then that might be the reason – it interferes with Push Notifications mechanism, and unfortunately there is not much we can do :(

  • Cheekyanya

    i downloaded viber app today on my iphone4 and on itunes it says its downloaded but there is no viber app for it on my phone. where is it and what can i do??

    • http://www.viber.com Viber

      Did you check your internet connection and make sure it was working?

      If it still doesn’t work, reboot your phone and try again. It should be fine after that.

  • Rottenios

    How can i recover my viber code?

    • http://www.viber.com Viber

      Remove Viber, wait 24 hours (at least), and then reinstall and try again.

      If it doesn’t work, please contact our support team at http://support.viber.com and elaborate on the problem.

  • Tobbe_ae

    howcome my viber code doesn´t work?

    • http://www.viber.com Viber

      What do you mean exactly by “doesn’t work”? Please try to be more specific.

  • Hazhan_1990

    how can i active my viber account again? coz i deactive my viber account helppppp

    • http://www.viber.com Viber

      Remove Viber, wait 24 hours (at least), and reinstall (use both the SMS and automated call options).

      If you still don’t get the code, please contact our support team at http://support.viber.com

  • HB

    Hi there,
    My Viber account on iphone stopped sending and receiving text messages yesterday. The preview of an incoming message appeared but no messages visible when I clicked and opened to read them. I deleted Viber this morning and reinstalled but now I cannot see any of my Viber contacts, and I cannot send or receive messages. What should I do? Thanks in advance.

    • HB

      Sorry, I seem to have posted in the wrong category.

  • Debbie

    Hi, I sent a text message to viber access friend who was overseas. Message has an arrow but no tick, so assume it was not recieved.

    He is back in the country today, will this message come through when he turns his phone on?

  • Ksep6

    How can u block people/friends on viber???

  • Josiegat

    Hi i can’t open my Viber? I don’t know why? So
    I need to delete & re install but my problem is
    The x to delete won’t come out pls I need your
    Help tks

    • http://www.viber.com Viber

      I’m not sure I understood the problem….
      Try restarting your phone, and then try to delete Viber. Does it not work?

  • Huzzy_rocks

    I had the old viber on my phone,my mate told me to download the new one so i ended up deleting the old viber and installed the new viber in which my activation code not going through..help me its the only mobile number i have..

    • http://www.viber.com Viber

      Please remove Viber, wait 24 hours, then try again.
      If it still doesn’t arrive (neither SMS nor the call-back), try registering temporarily with another phone number, for example – your home number.

      If even that doesn’t work, contact our support team at http://support.viber.com

  • Chen21

    I downloaded the “bugs fixed” update on my iPhone today and now Viber won’t even open – it keeps crashing, even though I’ve restarted my iPhone twice. please help?

    • http://www.viber.com Viber

      A newer, fixed version of iPhone is going to be released within a few days. Please stay tuned for updates and news on our Facebook page.

  • Teohle

    How to delete or edit the name of my friends which already in my viber li7st ?

    • http://www.viber.com Viber

      You can simply edit their contact name through the Viber contact list (inside the app itself).

  • Salam

    I downloaded bugs fixed 2.1.2 to update on my iPhone and now Viber won’t open keeps crashing, I restarted my iPhone i reinstall viber but still keeps crashing pleaseplease help

    • http://www.viber.com Viber

      What iPhone do you have? Which iOS version?

  • Likiniguy

    My contact keeps receiving calls from me that I don’t generate.

    • http://www.viber.com Viber

      @Likiniguy – if this is the case, we would like to fix it as soon as possible.
      Please contact us via email at ittai@viber.com and elaborate on the problem.

      Thank you in advance!

  • Atka4

    hi i updated my iphone and i lost viber:(I restarted iPhone then reinstall viber but still keeps crashing
    when someone is trying to call me I can see it but can’t answer
    and it only shows a part of new msg and when i want to open it i can’t – it s not opening at all – i can only see main menu of my iphone:( and the rest info/msg is gone:(

    • http://www.viber.com Viber

      Hi,
      What iPhone do you have? Which iOS version?
      Also – is your iPhone jailbroken?

      • Atka4

        iphone 3 3.1.3(7E18) , MB489B

        there was nothing done with my phone( wasn’t jailbroken) and i believe I still have simlock ( i think)

        • http://www.viber.com Viber

          Please note that Viber does not officially support iPhone 3G at this stage, as stated in our website (we support iPhone 3Gs and above), and that is probably the reason for the problems you are experiencing. We are looking into the problem at the moment, and we hope to come up with a solution soon.

  • Zidge1751

    My viber will motile on my iPhone 4 running 4.3.5.
    It allows me to go through the setup process until I enter the code thanit flashes and goes backup the home screen.
    After that it when I press the icon it flashes and goes back to the home screen.

    I have uninstalled and reinstalled several times and it does the same thing

    Is it possible another app is interfering with this app

    Please help.

    • Zidge1751

      Sorry I was typing on my phone at the time! I meant My Viber will not open on my iPhone 4 running 4.3.5

      • http://www.viber.com Viber

        Hmm.. we haven’t encountered a special problem with iPhone 4G on 4.3.5 yet.

        We are about to release a new version (2.1.3) within a week to a week and a half hopefully. Once available on AppStore, please download it and see if it solves your problem.

        If it doesn’t, please contact our support team at http://support.viber.com and elaborate on the problem.

  • Tsetashigurung

    Hi, Viber Team.
    I deactivated my viber and unistalled it because it hanging and freezes on iphone 4S. I reinstalled and tried to get access code but couln’t get access code or either call from viber.. can you help me please?

    • http://www.viber.com Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • John_doe

    If someone delete my messages, is there a way to restore them afterwards? They were manually deleted and deleted with the “Clear Message History” button inside settings.
    Help!

    • http://www.viber.com Viber

      Unfortunately not.
      We, at Viber, care about our users’ privacy, and so we don’t keep our users’ chat history.

      • John

        Is there some way to retrieve the data from the phone itself? Perform some kind of recovery, that can bring back the information from the phone and not from your servers?
        What about if the account is deactivated, is there a way to access the information even if this action has been performed? Again, not from your servers but from within the phone.

        • http://www.viber.com Viber

          If you backed up your iPhone using iTunes, you might want to try to load the previous backup and see what Viber is like on that previous back up.

          About the deactivation – unfortunately, as I said, we don’t keep such information in our servers, so we can do little to help in this case :(

  • Mr_lung_yeung

    hi support team, i’m the iphone 3gs user with ios 5.0.1. i’ve downloaded viber and input my cell no. with the security code. when viber try to access my address book, it’s keep loading and after than just shut down the apps automatically and back to the main page. i tried couple time, uninstall again but still same. any way to fix it?

    • http://www.viber.com Viber

      Hi,
      Are you running a junk-call-filter app? This may be the reason for the problem.

  • Batrisyia

    I have deactivated my Viber on my hand phone. But now, I want to reactivate it again. But how? Please help me!

    • http://www.viber.com Viber

      You simply need to enter your phone number and receive the code again.

      If you fail to receive the code, please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • lele

    HELLO THERE

    I HAVE SOME ONE IN MY CONTACT LIST ON MY I PHONE WHO DOSE NOT KNOW MY MOBILE NUMBER AT ALL , WHEN I INSTALLED VIBER ON MY I PHONE HIS NAME WAS SHOWN ON VIBER CONTACT LIST , MY QUESTION IS WILL THAT PERSON KNOW THAT I ADDED HIM ON VIBER AND HE WILL SEE MY PHONE NUMBER EVEN IF HE DOSE NOT HAVE MY PHONE NUMBER OR HE WILL NOT KNOW ABOUT IT BECAUSE HE DOSE NOT KNOW MY PHONE NUMBER ??

    • http://www.viber.com Viber

      No, he will not.
      Just like your regular phone contact list, if you add someone, it doesn’t mean necessarily that they have you, so you shouldn’t worry :)

  • Nataliie88

    I had viber a while back and then restored my iPhone and jailbroke it. I got a new phone number and a new sim card but I’m still getting notifications associated with my old phone number. I don’t know how this is possible if I don’t even have the app downloaded on my phone anymore.

    • http://www.viber.com Viber

      Deactivate Viber by going to the “More” menu, wait about 10 minutes, then register Viber again with your new (current) number.

      • Nataliie88

        So it is possible that my old notifications can come through with a new phone number and even after I’ve deleted the app?

        • http://www.viber.com Viber

          What do you mean by “notifications” ?
          Are you getting incoming messages? incoming calls?

          • Nataliie88

            I woke up to three missed viber calls and I don’t even have the app let alone the phone number that was associated with the app when I had it.

          • http://www.viber.com Viber

            You don’t have the app installed at all? Are you sure about it?

            There is no other way for you to receive the notifications if that’s true.

            Try to install Viber from scratch, then deactivate it as I suggested above.

          • Nataliie88

            It’s just bizarre and I wanted to know how that’s even possible.

          • http://www.viber.com Viber

            Perform the steps I suggested. If you don’t, I can’t continue helping you.

  • Tidus_911

    hi I accidentally delete my viper on iphone when i reinstalled it i cant setup it says no internet access even when my 3g and wifi works fine

    • http://www.viber.com Viber

      It might be that the networks you are using are blocking Viber. Please specify what country you’re located in and which cellular network.

      Now:
      1. First, please try uninstalling and reinstalling Viber when connected to different WiFi networks. Does it work now?
      2. Also, please make sure the following ports are enabled on your routers:
      TCP: 5242 + 4244
      UDP: 5243 + 9785

      (if you are not sure how to enable ports, contact your router manufacturer)

      • Moonsshadow-rama

        im facing same problem too im in uae
        what are tcp , udp

        • http://www.viber.com Viber

          The authorities in the UAE have decided to block Viber in the whole country, and that is why you are experiencing this issue. Unfortunately there is not much we can do to help :(
          Try contacting the authorities and ask for the reason for this block.

  • shricory

    hello!
    I was having an issue with having two numbers active on my viber account. I recently changed numbers, but did not deactivate viber on the old number. As a result, despite having a viber account with the new number, if someone viber calls my old number, I still receive the calls. Is there any way I can remove this old number from my current viber account?
    thanks

    • http://www.viber.com Viber

      Yes,
      Enter Viber, deactivate it now (because it’s still associated with the old number). Wait about 10 minutes, then register again, this time with your new number. Now, after activated, People who call your old number will get nothing, and your new Viber identity will be your new number.

      • shricory

        hi again,
        I’ve actually tried this already as I was reading the comments below, and after the 10 minutes it still has not worked and I still receive calls from the old number, is there any other way or should I keep trying? Is it possible that you could just remove the number from my new account?
        thanks again

        • http://www.viber.com Viber

          This story is really strange, since Viber cannot simply “magically” remember your old number. Once you registered with your current number, it should get its new identity.

          Let’s try this:
          1. Reboot your phone
          2. Try to call a friend through Viber. What number do they see on their screen?
          3. Try to text a friend through Viber. What number now?
          4. Now have that friend call you through Viber with the NEW number. Are you getting the call?
          5. Lastly, have that friend call you on the OLD number. Are you getting the call?

  • privacy wanted

    How can I delete call information from my recents of a call I made so I can keep private who I spoke to, even if someone sees my viber on my phone

    • http://www.viber.com Viber

      Deleting only one call from the log is impossible, however cleaning your whole call log is possible.

      This behavior is similar to your regular phone call log.

  • Jessika524

    I just upgraded my iphone4 to ios 5.0.1 and didn’t backup my data so i lost everything(including the access code sms), then I reinstalled viber but it ask to enter my phone number again, so I did it but never receive the access code message or call. I didn’t deactivate my viber account when I did the upgrade. Is that the reason why it’s not sending me a new access code?? Because I’m already registered? Do I need to use the old access code they sent me before? I want to use the same phone number. What can I do in my case? Thank you.

    • http://www.viber.com Viber

      Hi,
      Are you sure you simply upgraded (on top of the old one), and you didn’t uninstall and only then reinstall?
      If that’s indeed the case, then your data should not have been erased.

      At any rate, please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • Arafat.et

    +8801911009576

  • Guest

    I mistakenly added a contact mobile number as a “favorite” and now I want to remove it but I can’t seem to find a way to do this… anybody know how to remove a contact from showing up in the “favorites” section??

    • http://www.viber.com Viber

      Which phone are you using?

    • Warwick

      Open the “favorites” screen and keep your finger on the item you want to remove. A pop-up menu will appear and you can got to the option to remove it. That simple

  • Robert

    I have a samsung galaxy ace running android 2.3.3. I installed viber late last week. I can make calls to a friend with a Samsung galaxy ace running 2.3.5 on a different telco. Their phone rings whether viber is minimised or not. When they call me my phone will only ring if I have viber open – ie it wont ring when minimised. I just get a toolbar message that I have missed calls as soon as they hang up.

    I upgraded to viber 2.1.4 yesterday. I closed the program, uninstalled, restarted the phone, installed the new version (have also restarted the phone). Same thing – phone wont ring unless viber is fully open.

    I would really like to use viber but I cant use it if it wont ring….

    • http://www.viber.com Viber

      Hi Robert,
      Are you using a Custom ROM on your phone, or stock ROM?

      Also – have you tried testing Viber on a few different WiFi network in order to see if that’s the problem?

      Lastly, do you have a Google Account assigned with your phone?

      • Robert

        Hi – Its a standard ROM.
        I havent tried it on a WiFi network. Just 3G. Will try a 3G network and get back to you.

        Yes I have a google account assigned to my phone. In fact I have 2 google accounts.
        Thanks very much for replying.

        • Robert

          I connected to wifi and minimised viber. My friend called me and the phone rang! Unfortunately it would just say “answering” and then the call got dropped – I tried several times with the same result.

          • http://www.viber.com Viber

            Hmm….

            Please make sure neither you nor the other side are connected to networks that might be blocking Viber (for example – a router running a firewall).

            1. First, please try uninstalling and reinstalling Viber when connected to different WiFi networks. Does it work now?
            2. Also, please make sure the following ports are enabled on your routers or firewalls:
            TCP: 5242 + 4244
            UDP: 5243 + 9785

            (if you are not sure how to enable ports, contact your router manufacturer)

  • Steven

    I have a Samsung Galaxy S2 running Android 2.3.4. I upgraded Viber to the latest version yesterday and since then, I can only use Viber when switched to WiFi mode. If I try to send a message when on 3G mode, Viber shows a message saying that my Packed Data Mode is not activated, which is not true since I can surf Internet, send and receive MMS, and use WhatsApp correctly. Please tell me what to do to have my Viber back and working correctly because this is so frustrating. Thanks

    • http://www.viber.com Viber

      Hi Steven,

      This is a known issue to us and we’re working to fix it right now. We hope that a fixed version will be ready next week, and we apologize for the temporary inconvenience :(

      Meanwhile, after switching to 3G, try exiting Viber (through the “More” tab), then reopening it. Does it work now?

      • Steven

        Hi the “Official representative of Viber Media” ;-)

        Thanks for the trick but unfortunately, it’s not working at all. Guess I’ll have to wait for the fixed version then. Hope it will be released soon because I just can’t live without this great application.

        Cheers

        • http://www.viber.com Viber

          Steven,

          We are currently doing everything in our power to solve this issue ASAP. A new version will hopefully be released soon, so please stay tuned for updates.

          • Steven

            The lastest update of Viber (2.1.5) does not solve the problem, snif, snif…

          • http://www.viber.com Viber

            Steven,

            We have detected another error in our current release 2.1.5 – that is why unfortunately the problem persists.

            Our development is working around the clock to complete a new fixed version 2.1.6 that will resolve the 3G issue. If all goes as planned, it should be released early next week.

            Are you sure the workaround we described above did not work?

            Reminder: please switch to 3G (with Viber already opened). Now go to “More” tab inside the app, then choose “Exit”. Now reopen the app, give it several seconds, and see if it connects.

          • Steven

            Hi hello. I tried the workaround but not only the 2.1.6 update is not working but now, Viber also drains my battery within few hours when I switch back to 3G. My network icon is always set on H/H+ and continusly communicating with the network (the 2 arrows keep on blinking…). I cannot send or receive any messages in 3G mode but only in WiFi mode. Once uninstalled, the normal life of my phone resumes… Looks that I’m gonna have to say farewell to Viber… :-((((((. Please fix the problem because I like to much Viber to live without it….

          • http://www.viber.com Viber

            Steven,

            Please try removing Viber completely, rebooting your phone, and only then install 2.1.6 from Market.

            If the problem persists, please contact our support team and give them the details of the problem so this can be looked at. You can find the contact form here: http://bit.ly/ukGVJ0

  • Anonymous

    If my phone number will be deleted after 1 year of activity, does that mean that I will continue showing up on contact lists of friends for that entire year?
    This is bizarre! Imagine the confusion it causes when someone sees you on their viber contact list – tries to call or msg you but never hears back from you :-S
    Is there a way for viber to delete my account entirely once I have deleted the app? I removed the app from my iPhone some weeks back but am showing up in friends’ lists. Need to know how to fix this issue.

    • http://www.viber.com Viber

      Deleting Viber (as opposed to deactivating) makes it impossible to us (technically) to know whether or not that user intends to reinstall Viber later, or plans to stop using it altogether. This is why there is a wait of 45 days during which if we see no activity on the account, it is automatically deleted, and only then you will stop appearing as a Viber user to your contacts.

      The instant way to do it, however, is to deactivate Viber instead of uninstalling it. This is done through the “More” tab inside Viber.

  • noname

    I changed my phone number due to harrassment. I have deactivated viber, not just uninstalled it and reactivated it with my new number. I still receive push notifications from the harrasser who is using my old number, although I am unable to reply to the message and the message does not show up in the message history. It simply disappears after I click on it. How do I stop receiving these messages that are being sent to my old phone number.?

    • http://www.viber.com Viber

      Unfortunately, if that harrasser knows your real new number, then they also have the ability to contact you via Viber (since Viber’s ID is your actual phone number).

      Unfortunately there is no way to block a user on Viber. Just like the cellular system, if someone knows your number, they can unfortunately call you at any time they please :(

      • Wilson

        I also have the same problem, i changed my number, activated the viber with the new number but calls from previous contact keeps on showing up in viber as missed calls while leaving no trace of contact on the new number. I am unable to go into the previous number to deactivate it without a validation code(as i already changed my number). Kindly help me, so i do not receive harassment viber calls from the old number

  • S Kloak

    Once Viber account is deactivated, is there anyway to retrieve those messages again?

    • http://www.viber.com Viber

      Unfortunately not :(
      Once the account is deactivated, all messages are automatically deleted, as stated in our Privacy Policy.

  • Dian

    Hello, a while ago i installed viber on my samsung galaxy ace phone,it worked great but because none of my friends had viber yet i deleted the app again. Now i really would like to get viber again but in the store it says it’s not possible for me to install it.what can i do?thx!gr dian

    • http://www.viber.com Viber

      Hi,

      Please try the direct link to the .APK file in our official HelpDesk: http://bit.ly/rqbZEw

  • Pao

    I can’t deactivate my account on my samsung galaxy :(

    • http://www.viber.com Viber

      What exactly is the problem?

      Deactivating is easy and quick, through the “More” tab inside Viber.

  • Moonsshadow-rama

    i accidentally deactivated my viber account on iphone and i want it back again i cant recieve any code sms or call >> how can i reactivate it again?

    • http://www.viber.com Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • andrew

    i accidentally uninstall viber without deactivating. i reinstall it and get a call for code. but i didn’t hear the code.i can’t hear maybe connection problem. then i try to get code again. but viber said” error”
    what should I do Viber Team.

    • http://www.viber.com Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • http://twitter.com/cokeinKHAN Khasandra Roño

    Hi. Could viber see the pictures sent to a contact and could it be retrieved by others even if the account has been deactivated?

    • http://www.viber.com Viber

      Hi,

      We (Viber) do not keep our users’ message history (including the photos) on our server at all, since we care about our users’ privacy. So no need to worry :)

  • lilla

    hey!
    i deleted my viber accidently on my windows7 phone without deactivating and now i would like it to install it again but i cant because its not accepting my phonenumber..(invalid phone number) says…. what i have to do???

    • http://www.viber.com/ Viber

      Hi lilla,

      Please specify what country you’re located in, and which cellular network.

      Also, please include the precise format of your phone number. For example: +1-495-xxx-xxxx

      This information is needed so we can determine the source of the problem. Thank you in advance!

  • Henry

    Deactivate My Viber Account Could Still Activate Again?

    • http://www.viber.com/ Viber

      Yes,

      Simply enter your number again in registration page, and a new code will be sent to you :)

  • http://www.facebook.com/anne.s.santiago Anne Santos Santiago

    hi!im here in KSA now and next week ill be home in the philippines and i need to chenge my phone sim card,my qquestion is how can i change my phone number on viber using my same cellphone

  • Someoneunheardof

    I uninstalled viber from my phone without unregistering and now I am unable to register. Please help.

    • http://www.viber.com/ Viber

      If you failed to receive the access code again, please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).
      In addition, you may try to register to Viber with a different number (for example – your home landline number, a friend’s number, etc.), in order to determine whether the problem is specific with your number, or a general one.

  • http://twitter.com/MirandaDT Miranda Traycevska

    Im about to go overseas and i want to know if, when i connect to a wifi network whether any messages recived on viber while i was out of data connection will automatically pop up just like a normal text message? Or if i need to go into the viber app and look if there are any new?

    • http://www.viber.com/ Viber

      Yep,

      Viber messages pend in our servers for up to 2 weeks while you are offline, and when you connect back to the internet they should arrive at your Viber safe and sound ;)

  • simka

    Hi, my smartphone has been stolen yesterday. I’d like to deactivate my Viber account and reactivate it when I but another smartphone, since who stole it can have access to all my contacts. How can I do that? Thanks

    • http://www.viber.com/ Viber

      It is not possible to deactivate the number without a new phone. What you need to do, is to install Viber on a new phone (even a friend’s smartphone, temporarily) and register to Viber using the same phone number with which you originally registered. This will immediately deactivate the Viber app on your stolen phone.

  • Kedser

    I recently swap my phone (a galaxy S i9000) for a Smasung Galaxy S duos, which his dual sim capable. Thus i can’t activate Viber even when i get the sms. What’s wrong?

    • http://www.viber.com/ Viber

      What error message exactly are you experiencing trying to install / activate?

  • Kate

    Hi, I couldn’t find a related question to my problem so hoping you can address it here! I had created a Viber account using my number but did not verify it. Recently my phone was stolen. I don’t know whether the person who stole it got past the passcode to my phone or simply removed my SIM card and placed it in his own, but he has obviously used my number to to activate a Viber account. I know this because my dad, who uses Viber, received a notification that my number has now joined Viber. I have blocked my SIM and got a new one, but now I would like to know if and how I can prevent the thief from using a Viber account associated with my number.

    Thanks!

    • http://www.viber.com/ Viber

      Hi Kate,

      In order to deactivate their account (making sure they don’t use Viber with your old number), you’ll need to activate Viber again using the same number (your old number) on a new device. This will automatically deactivate the Viber account on the stolen phone.

      This is the only way to deactivate an account remotely.

  • en_em

    I have changed my international sim card on my smartphone but i was able to place calls on viber with the previous international sim.Since i upgraded my viber recently,my viber crashes and screen blacks out.I know i need to deactivate my viber account and register with the new number but how come i deactivate when my viber doesnt work?

    • http://www.viber.com/ Viber

      Viber should not be affected at all when you switch SIM cards (since Viber is “linked” with the device itself).

      This problem might have had a different source.

  • Aliskia

    Hi;
    Excuse me, i have a problem with my viber.
    today, when i woke up, i saw the new version of Viber (on my Samsaung Galaxy Advance-android).
    when i upgraded it to new version, it didn’t work.
    So, i uninstalled it and deleted the viber folder.
    I installed it again but after first “Continue”in setup menu,
    it seeked my contacts and never go on.
    I can’t receive NEW CODE via sms or Call.
    please please please help me.

    thanks alot.

    • http://www.viber.com/ Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

      In addition, you may try to register to Viber with a different number (for example – your home landline number, a friend’s number, etc.), in order to determine whether the problem is specific with your number, or a general one.

  • Tamas

    In order to change my number in viber I wanted to deactivate, but I get this error message every time when I try it again:

    Deactivation did not succeed.
    Please try again

    I dont want to try it again..:)
    Thanks.

    • http://www.viber.com/ Viber

      Hi,

      Please try rebooting your device, then open Viber and try to deactivate.

      If this still doesn’t work, please let us know.

      • Tamas

        Did not work. Any other good Idea?

        • http://www.viber.com/ Viber

          We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

          Thanks in advance :)

  • http://www.facebook.com/rayyan.hashem Rayyan H. Hashem

    hi, i have a problem.i uninstalled the viber without deactivating my account and i know install it againbut when i enter my phone nuber no code is recieved for me and they are telling me that my number could not associat viber so help me please

    • http://www.viber.com/ Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

      In addition, you may try to register to Viber with a different number (for example – your home landline number, a friend’s number, etc.), in order to determine whether the problem is specific with your number, or a general one.

  • http://www.facebook.com/rayyan.hashem Rayyan H. Hashem

    Hi,i have a problem.i unistall viber from my samsung galaxy tab without deactivating my account.and know i am reinstall it butit is not working and they told me that my number could not be associated to viber.so please help me i dont have another number

  • noosh

    i had a problem with my phone and had to re-install everything including viber, right now, it’s asking me the viber code i forgot, so what can i do to get the same code or a new one

  • Ekua26

    Hi, Today, my servicer (Sprint) has changed
    me for the long distance call @ 1.97 cents a minute…ouch! Not a
    happy Viper user at the moment. What happen? Can someone please let me understand how to avoid this in the future. This is very disappointing
    and upsetting. WhenI inquired with sprint, they told me to consult
    with Viber, perhaps, something happened that day where the call was
    routed through Sprint and not Viper. I was also told that I am using
    Viper at my own risk and suggest not to use it. Help,
    somebody…anybody. Thx

  • Uzma

    Hi ,m using viber but since 2 days can’t receive & send messages it’s shows problem ! So kindly help me in this matter ASAP ( your quick response will b highly appreciated)

    • http://www.viber.com/ Viber

      Hi,
      We apologize for our late response.

      Does the problem still persist?
      Have you tested a few different WiFi networks?

  • Clamsel

    My Viber on my iPhone 5 is fine except for one thing – I can only receive calls and texts when the app is open? When it’s closed it just lists them as missed calls or texts

    • http://www.viber.com/ Viber

      Hi,

      Please make sure that this is not a network-related issue, by rebooting your phone, then connecting to a few different WiFi networks.

      Does the problem persist on all of them?

  • smriti

    Hiii, I have changed my phone and ported the same number. My last phone was HTC wildfire s and viber worked smoothly on that and now I have changed my phone to Samsung galaxy s4 and I cannot receive the access code via sms or call for activation. I forgot to deactivate my viber account from my last phone….what should I do to get it done …..

    • http://www.viber.com/ Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

      In addition, you may try to register to Viber with a different number (for example – your home landline number, a friend’s number, etc.), in order to determine whether the problem is specific with your number, or a general one.

      * If it still fails, please specify what country you’re located in, and which cellular network you are subscribed to.

  • Zulay

    Hi, my problem is that my device is stolen and someone is using my viber. But the problem is that i dont use the number on old stolen device so i cant deactivate it. How i can delete it without havin any codes..

    • http://www.viber.com/ Viber

      Hi there,

      In this case, please contact our support team, and explain to them the problem. They will assist you on this matter.

      This is the link: http://bit.ly/ukGVJ0

      when you submit the ticket, please make sure to add the URL of our conversation

  • tooloo3

    Hi, if I have deleted my viber account throught pressing the app until the small x in the corner appears, is my account deactivated in the same way as described in the faq? So, I’m not appearing the my friends’ contacts? Thank you for your help and answer!

    • http://www.viber.com/ Viber

      Hi,

      Deleting Viber, like you did (as opposed to deactivating) makes it impossible to us (technically) to know whether or not that user intends to reinstall Viber later, or plans to stop using it altogether. This is why there is a wait of 45 days during which if we see no activity on the account, it is automatically deleted, and only then you will stop appearing as a Viber user to your contacts.

      The instant way to do it, however, is to deactivate Viber instead of uninstalling it. This is done through the “More” tab inside Viber.

  • Anthony Allen Sahirani

    Hi i have a big problem with viber which i’ve been using in Philippines, but when im in South Korea i accidentally deleted or wipe out my contacts…..so my viber needs new activation code BUT my Philippine number is not roaming so i cannot receive the code anymore, i really need my viber back because my family’s is contacting me using viber also i case of emergency and others

    • http://www.viber.com/ Viber

      Hi Anthony,

      Our activation system is completely automated, and so there is unfortunately no way to register using your real number.
      You will need to use any working number (where you can actually receive the SMS or call with the code), and then you’ll be able to use Viber again.

      • Ahmad

        Ok, but my Viber was deactivated on all devices and cant get it back up. What is up with that

        • http://www.viber.com/ Viber

          When you try to activate it again, what exactly happens?

  • Royce Gooch

    My Viber on my iPhone 5 is fine except for one thing – I can only receive calls and texts when the app is open? When it’s closed it just lists them as missed calls or texts. I’ve tried this on multiple wifi networks and the same issue appears on all of them. Any thoughts?
    Thanks!

    • http://www.viber.com/ Viber

      Hi,

      First, please make sure that your Push Notification settings are configured correctly. You can find instructions here: Push Notifications for iPhone – How to enable

      If it still doesn’t work, then we would appreciate if you could take a minute and report the details to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.
      Thanks in advance :)

  • Beatrice

    My phone was stolen. Please help deactivate my viber

    • http://www.viber.com/ Viber

      Hi!
      If your device has been lost or stolen, you can reinstall Viber on your new device, using the phone number of the previous device. This will activate the number onto your new device, and immediately deactivate it on the old one.

      If you don’t have access to the original number and cannot register Viber on it again, please contact our support team at http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/13

  • Linda

    Hi Im trying to deactivate my account in the way you explained bellow by rebooting my device as it cannot be deactivated saying ” need internet connection” although I have int.conn. The problem is that I had my number registered in IPOD in Viber account, and i registered it also on my Nokia N97 mini. Then I deactivated my number in IPOD activated it again but with different number. Now in my phone I cannot sent or receive msg ? I thought maybe by deactivating and activating again will resolve my issue what do you think? Or by deactivating my number on IPOD I have deactivate it in my phone also?Did I miss something?

    • http://www.viber.com/ Viber

      Hi Linda!

      At this stage, one Viber number can be assigned with only one device simultaneously (except for Viber Desktop). When you try registering to Viber with the same number on a second device, the first device immediately deactivates, and its data (message history, Recents, etc.) is deleted.

      What you can do, however, is register your second device with a different number: your home number, an old cellphone number, family’s or friends.
      At the moment we don’t have official information about the option to register the same Viber number on multiple devices. If we have such news in the future, we will let you know :)

  • Shipo

    Hi,I just lost my iphone today.I need to deactivate or delete all my data on my viber account on that phone.i tried to install viber in my windows pc but it’s not sending me any activation code on my phone number.I can give you my account ID and phone number.Please Help me here.Its urgent.Thank You.

    • http://www.viber.com/ Viber

      In order to activate Viber on PC , You need a Desktop code that sent to your Viber phone.

      • roro

        hi, its top urgent plz . if i delete my chat on viber , could i or any one else get it back .

        plz replay

        thanx

        • http://www.viber.com/ Viber

          Unfortunately, it will not be possible to retrieve those lost messages, since we (Viber) do not keep our users’ message history on our servers – we care about our users’ privacy.
          We recommend to use our “Export message history” function every once in a while, in order to make sure that those messages are backed up.

        • Maniyah

          Im Maniyah and this is my first time here

  • Dermot

    Hi, I recently changed computer’s in work and I had Viber downloaded to my old PC. Is there anyway to remotely remove Viber from the PC with my images and messages as I no longer have access to the PC. Please help! Thank you!

    • http://www.viber.com/ Viber

      Hi Dermot,

      You could deactivate Viber on your mobile, and then immediately Viber Desktop will be deactivated (and all of its content deleted) on your old PC.

      However, note that deactivating Viber on your mobile causes the deletion of all of your message history permanently (including the history on your mobile).

      • Najeeb Darawshy

        By Deactivating my Viber Account, Does the Message&Photo conversation deleted from the Viber accounts of people that i talked with them?

        • http://www.viber.com/ Viber

          Yes.
          Upon deactivation (and uninstallation), Viber messages are immediately deleted.

          We recommend to use our “Export message history” function every once in a while, in order to make sure that those messages are backed up :)

          • Najeeb Darawshy

            It’s seems like i didn’t explain myself clearly. i will explain myself by Example:
            There’s PhoneA and PhoneB both have Viber; PhoneA and PhoneB had a conversation between their selves (msgs photos …).
            Now PhoneA want to delete this conversation from Memory PhoneB. He is ready to do everything deactivate his account to change the phone number to destroy all his data on viber, it’s ready to do everything.
            I think Viber have a Data for every account so I think there is a way to so … Please help it’s critical.

          • http://www.viber.com/ Viber

            I understand now. Sorry for the confusion!

            Unfortunately there is no way for PhoneA to delete info from PhoneB. The data on PhoneB is saved locally (only). Not in our servers, or in anywhere else. The only way to delete data from PhoneB is if the owner of PhoneB decides to do it.

  • fifina

    Hello, I updated viber last night and every time I have tried to open it from my home page, viber is not responding at all, freezed. I have tried to uninstall from the home page but there is no “X” option for me to press on. Can you help please? thank you

    • http://www.viber.com/ Viber

      Hi,

      What phone do you have? Which version of operating system?

  • Eleni

    Hello,
    my iphone was stolen at the end of June 2013. I immediately cancelled
    my phone number since i could not have access in it (stolen). I also
    removed Viber from my PC. What troubles me is that although more than 45
    days have passed, I still appear as a Viber user to my contacts.
    Is it possible, since I had no activity for so many months?? Please respond because I’m starting to think that maybe someone is using my account or used it until recently.

    • http://www.viber.com/ Viber

      Hi Eleni,

      Please contact our support team using this direct link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

      When you submit the ticket, in the line called: “Through which channel did you submit your initial inquiry”, please make sure to choose “Technical Forum”. With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

      Thanks in advance, and we hope to help you solve the problem ASAP :)

  • Elflida

    Hi

    My android phone got stolen. Already suspended my number, however my Viber account is linked to that number and device. Is there a way for me to delete the account linked to my stolen number?

    Also sent an inquiry through your ticket page.

    • http://www.viber.com/ Viber

      Hi,

      The only way to deactivate Viber on a stolen device is to register on a new device with the same number. However, it sounds like you don’t have a new SIM with the same number, so the only way for us to help you is indeed by contacting our support team.

      If you don’t get a response email from them, please let me know, and also add your ticket ID.

      • Karan

        HI I Have the same problem with a stolen phone. How do I contact the support team , I can’t seem to find the email or number. Thanks

        • http://www.viber.com/ Viber

          Hi Karan,

          You may contact out team by using this direct link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

          When you submit the ticket, in the line called: “Through which channel did you submit your initial inquiry”, please make sure to choose “Technical Forum”. With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

          Thanks in advance :)

  • Clare

    Hi

  • Nicole

    Hi, i have lots of unread messages in viber and everytime I open the app in my iPhone, its crashing. Already turned off my iPhone and still nothing happens. Thats really important so if i reinstall it i will not be able to read it. Pls help me

    • http://www.viber.com/ Viber

      Thank you for the report of the problem.

      Remember that you may export your message history, by going to the “More” tab –> Settings –> Export message history.
      However, you will not be able to import them back after you reinstall Viber.

      We would appreciate if you could take a minute and report the details to our support team using this direct link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

      When you submit the ticket, in the line called: “Through which channel did you submit your initial inquiry”, please make sure to choose “Technical Forum”. With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

      Thanks in advance :)

      • Nicole

        How would I export it if i cant open the app itself? It keeps on crashing. Please help me to recover all the messages. I really need those

        • http://www.viber.com/ Viber

          We apologize for the confusion – we thought you meant that the app crashes when you open specifically the messages page, and not the app in general.

          As we mentioned, the team that might have the tools to help you is our support team, and you may reach them via the link we provided above.

          We apologize for the temporary inconvenience.

      • Nicole

        :((

  • Indus River

    I have opted out of a group on viber and now want to rejoin it. How to do it?

    • http://www.viber.com/ Viber

      The only way to do it is for participants on that group to invite you again.

  • Michael

    I activated an account on my iPhone yesterday, then last night tried to set up an account with the same number on my ipad. Now I can’t access the app on my phone. I have deactivated the account on my ipad and deleted the app as I prefer to use it with my phone but still can’t access it on my phone. How do I get it going on my phone again? I also tried activating with a different number but it also says incorrect code

  • sara

    I mistakenly called someone whom was offline, then I deactivated my account, I wonder if he will notified for missed call or not?

    • http://www.viber.com/ Viber

      Yes, he will still see a missed call when he comes back online.

  • Mike

    Hi, My Viber account suddenly deactivate. When i try to activate there is a pop up show “error” only but if i try to use different number it’s works. Is viber blocking my phone number?

    • http://www.viber.com/ Viber

      Hi Mike,

      Please try to uninstall Viber, reboot your device, then try to install Viber again.

      If the problem persists, please specify what country you’re located in, and which cellular network you’re subscribed to.

      Thanks in advance!

      • Mike

        Hi Mod, I did so many times
        but still get the error message. It’s popping up “Error” , that’s
        all. My country code is +60 and I’m using 19 cellular networks. I’ve
        tried on other number with a same cellular network with success.

        • http://www.viber.com/ Viber

          Thanks for the details.

          we would appreciate if you could take a minute and report the details to
          our support team using this direct link:
          http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

          When
          you submit the ticket, in the line called: “Through which channel did
          you submit your initial inquiry”, please make sure to choose “Technical
          Forum”. With this information, our development team will hopefully be
          able to find the source of the problem, and ultimately resolve it.

          Thanks in advance :)

  • kamal

    Hi

    If i deactivate or delete my account, what will happen to the groups i have created? appreciate your support ASAP.

    thanks

    • http://www.viber.com/ Viber

      The groups will still exist, but you will no longer be in them.
      Existing users in the group will still be able to group message among themselves.

  • SusieQ

    Hi. I just updated to to newest version of Viber on the Android Market. I now want to deactivate my account. On the old version there used to be a deactivate option under the “More” tab. I can’t see anywhere now to deactivate my account. Can you help? Running Android 4.3 on a S4.

    • SusieQ

      Found it!

  • susu

    hi ,
    my phone was stolen , is there another way to deactivate my account without having my iPhone on me .

    • http://www.viber.com/ Viber

      If you have a new SIM card with the same number, you can install Viber on a new device, and activate Viber with that number on it. This will immediately deactivate Viber on your stolen device.

      If you can’t do that, then please contact our support team using this link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

      When
      you submit the ticket, in the line called: “Through which channel did
      you submit your initial inquiry”, please make sure to choose “Technical
      Forum”.

      Thanks!

  • Bogi

    Is there any way I can deauthorize Viber on my old computer, or even on all devices and then authorize it on the one im having access.

    The thing is that I have Viber on my desktop computer but i had to travel suddenly and I forgot to deactivate it.. I don’t want my roommates to be able to see conversations if they try to use my desktop.

    • http://www.viber.com/ Viber

      Unfortunately it is not possible to deactivate Viber remotely.

      However, we invite you to take a minute and report the details to
      our support team using this direct link:
      http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

      When
      you submit the ticket, in the line called: “Through which channel did
      you submit your initial inquiry”, please make sure to choose “Technical
      Forum”.

      Thanks in advance!

  • Malith

    Hi,
    I just reset my android tablet and installed the viber app.but I can’t acsess my old viber accont.the activation code didn’t came and the call also didn’t came.what can I do…

    • http://www.viber.com/ Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make
      sure you try both the SMS and the automated call options). You may also
      try to register to Viber through a few different WiFi networks.

      If it still doesn’t work, then we would appreciate if
      you could take a minute and report the details to our support team using
      this direct link:
      http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

      When
      you submit the ticket, in the line called: “Through which channel did
      you submit your initial inquiry”, please make sure to choose “Technical
      Forum”.

      Thanks in advance!

      • Abi

        hi! may i know also the solution to this? This is also my problem.

        • http://www.viber.com/ Viber

          Hey, for assistance obtaining your access code, please follow the link: http://bit.ly/Nd34Xl

          • Abi

            I’m sorry but this does not help. when i entered the same number which was registered in the samsung tab after resetting and re-installing viber, the message said that the number is already registered. so how can i be able to receive the code if it is asking for a mobile with viber with the same number i am registering? as i have said, the samsung tab has been reset. :(

          • http://www.viber.com/ Viber

            Our support team can look into it for you if you open a support ticket here: http://bit.ly/1aOwGy2

  • Sandhiya

    Hi there,

    I just did a hardware reset to my phone which was has viber installed & run smoothly.
    Then I download and install viber, but never receive access code via sms nor call back, even I have tried so many times.
    But when I type-in another phone numbers that never registered for viber, it can receive the access code.
    I did this, using same cellphone and same viber installation, I just choose “Change phone numbers”.

    By the way, I also have submitted a ticket (#KFJ-836-34957)

    • http://www.viber.com/ Viber

      Hi,

      Thank you for the report of the problem.

      If you already submitted a ticket, then one of our representatives will reply to you shortly with assistance on your problem.

      We apologize for the temporary inconvenience.

  • Shan

    Hi. May i know if viber will auto delete messages after a period of time like a month or so? I was using galaxy s3 previously and it kept auto deleting my old messages after a month though i am still active in viber even after reinstalling it. I am now using galaxy s4. Will this problem still exist?

    • http://www.viber.com/ Viber

      Hey Shan,

      Messages may be deleted with a version upgrade. This is not related to your device.

      To back up your message history, please do the following:
      1. Select Options
      2. Select More options
      3. Select Settings
      4. Select Email message history

      • Shan

        Hi thks for your reply. So in other word it won’t auto delete old messages? It may happen only when i upgrade to another version?

  • Maria

    I am using ios7 i removed viber and reinstalled it but didn’t get any of the msgs people sent me while it was removed any help please? I removed it 3 months ago and when i reinstalled it i got the msgs why can’t i get them
    Now

    • http://www.viber.com/ Viber

      Hi Maria, If you re-activate Viber, you will not receive any messages that were sent to your account while it was de-activated

      • Pears

        Question. Does this apply to deactivation AND uninstall? If simply uninstall without deactivating and reinstalling.. Will messages received during uninstall pop up when reinstalling?

        • http://www.viber.com/ Viber

          This applies to both deactivating as well as uninstalling Viber. If your account is not active, there is no means by which messages can be received.

  • Mevlude Krassniqi

    Hi,
    Please help me, I have an account in viber but I deactivated ( 34 hours ago ) but now I want to activate again my account. I ussing android telephone ( samsung galaxy S III mini). Please guide me…

  • bb

    i have downloaded viber a while ago on my daughters phone but i deleted the app my friends say they still see the viber so how can i take it off

  • basel odeh

    hi .. i had an ipod wich had viber o in it then i lost it .. i had another phone and downloaded viber but i cant log in it it always say to me upgrade your viber account what can i do ?

    • http://www.viber.com/ Viber

      Hi, we will need some more information from you. Please open a support ticket here: http://bit.ly/1aOwGy2 and a support agent will be in contact with you shortly.

  • Immad Ahmed

    if i delete viber from my iphone then will the viber on my pc will also be gone? both devices has same viber account. And can i have two viber accounts on one phone?

    • http://www.viber.com/ Viber

      Hi, Because Viber is a phone application, deleting Viber off of your phone will deactivate all Viber accounts associated with your phone number. However, if you delete Viber for Desktop, it will not delete Viber off of your phone.

  • Novefri

    Hi,
    Please help me, I h but now I want to activate again my account. I ussing android telephonePlease guide me…

    • http://www.viber.com/ Viber

      Hey there, you can just re-install Viber here: http://bit.ly/139dJ6h and follow the instructions from within the application

  • Jane

    hi. how can I deactivate viber version 4.2.1??? it doesn’t have deactivate account option.

    • http://www.viber.com/ Viber

      Hi,

      For information on how to deactivate, please follow the link: http://bit.ly/17GXNuT

      Please note that deactivating Viber on your mobile device will deactivate Viber on any devices that are associated with your Viber ID (phone number registered to Viber).

      • mourad

        Is this included viber on pc too like If I deactivate on my Phone it Will be deactivate over all
        Cuz someone cheated on me and get activation code for pc from through my mobile after i deactivate my account would it be possible for her to use my viber from her pc or she need a New activation code

        • http://www.viber.com/ Viber

          Deactivating Viber on your phone automatically deactivates all Viber accounts associated with your phone number. In your case, deactivating Viber on your phone will deactivate your Viber for Desktop account as well

  • Mimi

    I deactivated my viber account. Will all my message on other people phones be erase as well. Or do they still have it stored on their Viber.

    • http://www.viber.com/ Viber

      Hi Mimi,

      Any messages that you sent to other Viber contacts will be stored in their phone’s message history. Once you deactivate, only your message and call history will be deleted. Their history will remain available to them on their phone.

  • Popz

    Hello Viber, my iPhone 4s was stolen almost a month ago. My old sim & number seems to have been deactivated already as I am unable to call it since. However, yesterday, my friend Dre was contacted by a stranger using my viber account w/ my picture showing. The stranger seems to have been receiving messages from Dre when he sends it through viber for a group I used to be part of. The stranger seems also confused about the whole thing. I’m thinking whoever stole my iPhone sold it to the stranger & the stranger is now receiving viber messages meant for me. If the stranger put in a new sim card w/ a different number, would he still receive viber messages meant for me? I don’t want the stranger to receive messages meant for me. How do I resolve this? :(

  • sama

    hello
    i want to delete my viber account ..can i?
    no deactivate ..just delete
    so if i delete it ,then my photos will delete from this program(viber account photo)

  • sama

    im sorry i mean this program (viber contact photo) not (viber account photo ) :)

    • http://www.viber.com/ Viber

      Hi,

      To delete your Viber profile photo, you do not need to delete your Viber account.

      You can delete your photo by going into Viber Settings and selecting your current photo. A menu will pop up with an option to “Remove photo.”

      • Guest

        ok thanks ..but i mean how i can delete my old photos which are saved in this program (viber contact photo)
        because how has this program will can automatically see my photos which is new or old ….thanks for answer :)

        • http://www.viber.com/ Viber

          Your profile pictures are saved to your contacts’ devices.

          You are only able to delete the photos from your phone, not from any of your contacts’ devices.

      • sama

        ok thanks..but i mean how i can delete my old photos which are saved in this program (viber contact photo)
        because who of my contacts has this program will automatically see my old and new photo..i just want to delete my old photos from this program (viber contact photo) :) ..thanks for answer

  • simma

    hi if i deactivate my viber all other device would deactivate to..when i reactivate viber would it only be on my phone tanks

    • http://www.viber.com/ Viber

      Hello,

      Yes, upon re-activation, only the devices that you re-activate will have Viber on them.

  • Mandi

    Hi , i want to deactivate my accounts on viber but i don’t have my phone to deactivate it from the settings . I had two numbers that were associated with viber . plz help me .

    • http://www.viber.com/ Viber

      Hi Mandi,

      To deactivate, you can activate the phone numbers of the accounts that you wish to delete. Activating these phone numbers will deactivate the Viber accounts associated with these phone numbers.

  • gshock

    hi, if someone called me it didnt appear on my iphone 5 and no sound only…i unistall it and install it again but same problem? what will i do?

    • http://www.viber.com/ Viber

      Hi there,

      Please open a support ticket here: http://bit.ly/1aOwGy2 for further assistance

  • alison

    Hi I had to uninstall viber from my Galaxy Ace as it kept freezing. Now I seem to have lost all my contacts from my phonebook! Help! how do I get them back?

    • http://www.viber.com/ Viber

      Hi Alison,

      We will need to get more information from you in order to understand what happened. Please open a support ticket here: http://bit.ly/1aOwGy2

      Be sure to specify if you lost your contacts from Viber or if you lost your contacts from your phone’s contact list.

  • sanju

    I restored my tab because of a problem and the viber was removed.. so I installed it again and tried to get connected from the beginning… but the code wasn’t sent to my tab.. is it because I’ve already activated viber for the existing number or else a problem in sending the code to my tab through viber

    • http://www.viber.com/ Viber

      This is not related to the fact that you already activated that phone number on Viber.

      You can find possible solutions to activate your tablet by reading here: http://bit.ly/Nd34Xl

  • Andrijana

    hii
    I deactivate my viber account on desktop how to activate it again?

    • http://www.viber.com/ Viber

      You can simply re-download Viber here: http://bit.ly/1iyLxaz and install as you did before

  • Guest

    Hi!

    My number was registered in viber in my samsung tab. unfortunately, my samsung tab crashed down and all of its applications were deleted, restoring all of its original setting. When i installed viber again in my samsung tab and registered the same number, the message is telling that my number is already registered. how can i register the same number again in my samsung tab?

    • http://www.viber.com/ Viber

      Please take a screenshot of the message that you are receiving and send it to our support team here: http://bit.ly/1aOwGy2

  • Lal Umed Singh

    Hi,
    If the new owner of my old phone which have viber still installed on the phone , new owner did not deactivate or deleted my account. I have activated my viber account on my new phone will my old phone owner can still view my chats and messages.

    • http://www.viber.com/ Viber

      Hi Lal,

      If you are using the same phone number on your new phone as you used on your old phone, your account will not be active on your old phone.

  • ali

    hello.
    excuse me, I cant write English well!
    I uninstall viber from my mobile, and install it again.
    But my massages are deleted.
    How can I recover them?
    Thanks.

    • http://www.viber.com/ Viber

      Hi Ali,

      As a security measure, message and call history is deleted once your account is deactivated. This ensures that, should that phone number be re-activated, no one can read your messages. This is why there is no way to recover these messages, once they have been deleted.

  • Faramarz

    Hi
    I used to be a member of a viber group that I leaved it. now I want to be a member again but my name is still in the group and nobody can add me . I will be appreciated if some one tell me how can I fix it?

    • http://www.viber.com/ Viber

      Hi Faramarz,

      We would like to get more information from you about this. Please open a support ticket here: http://bit.ly/1aOwGy2 and a support agent will be in touch shortly.

  • Leela

    I was having viber account associated with my old number. I have deactivated that number and got the new number. Using the new number I installed the viber again, Now my friends are able to see me in viber with two different number including my old viber account. How to de-activate that?

    • http://www.viber.com/ Viber

      Hi Leela,

      Your friends are seeing your old phone number in Viber because they have that phone number saved to their phone’s contact list under your name.

      Viber syncs from your phone’s contact list, so any phone numbers saved in your phone will show that contact in Viber. If they keep your old phone number saved but erase your name, that number should not show up in their Viber contact list as your account.

  • Kerryn

    I’m using viber on my ipod and used my old number then i got a new sim card with a new number so i deleted my viber but i didn’t deactivate but my old number is not mine anymore please helppppp….

    • http://www.viber.com/ Viber

      Hi Kerryn,

      Please open a support ticket here: http://bit.ly/1aOwGy2 for further assistance.

  • lovefool.nomore

    Hello Viberfaq, I need help on some clearing some issue, lately I’ve stopped using Viber due to the fact that my girlfriend(now ex) abused my phone to access my viber messages on her home PC, I am wondering if there’s any way thru deactivation to remove her access on my Viber phone data, I didn’t have luck finding solution, since now her PC is some thing I don’t have access to.

    • http://www.viber.com/ Viber

      Hi,

      You can remove your Viber account from her computer by deactivating your Viber account on your phone.

      Please note that deactivation will delete your call and message history. To learn how to back up your messages before deactivation, please read here: http://bit.ly/1jty40T

      After you have deactivated your account, she will not have access to your account. You can now re-install Viber and use normally.

  • M.A.

    HI
    I cant install Viber on my desktop, because I had installed viber version 4.2.0.2109 and
    I uninstalled it after a while, now it
    keeps saying “ a newer version is installed on your computer’ but idont have it any more on my laptop.

    Thanks a lot

    shams

    • http://www.viber.com/ Viber

      Hi Shams,

      I didn’t quite understand if you are receiving the notification while trying to install Viber on your mobile device or on your computer.

      Please explain this issue and send a screenshot of the message to our support team. You can contact them by opening a support ticket at this link: http://bit.ly/1aOwGy2

  • TP

    Hi. I know that deactivating viber from my phone will delete all messages and calls in my phone and viber account. However, I would want to know If the conversations I made with someone will keep those messages on their own phones/viber acounts? Thanks.

    Or what If I sent someone a message and was not delivered yet. But then I wished to deactivate my account. Will the message still be delivered?

    • http://www.viber.com/ Viber

      Hi,

      The only messages that you can erase are the ones that are saved to your phone. Deleting your message history will not affect the other user’s messages.

      If the message’s status is “Sending” or “Delivered,” the message will be sent to the recipient. Deleting the message or deactivating your account will not prevent the user from receiving the message if it has that status.

      • Jay ann

        Hi Viber.. Im curious why is it im still receiving calls even my contact lists didnt call me.. It bothers me why is that happen.. It says that i have a misscalled from that number but i ask my friend and she said she doesnt call me in viber.. Could it be hacked by someone??

        • http://www.viber.com/ Viber

          Hi Jay,

          It is highly unlikely that your account has been hacked. The only way to access your Viber account is to be able to receive an SMS to the number that you registered. You should be the only person able to receive an SMS to your Viber account number. Additionally, should an account be hacked, it will not be related to missed phone calls.

          Please open a support ticket here: http://bit.ly/1aOwGy2 so that we can try to understand what’s going on with the calls.

  • calu

    I bought a new cellphone and i want to deactivate viber on my old cellphone before installing it on the new one since i will use the same Phone number. I have already sent to my email the back up of my message history, my question is how can i restore the message history on my new cellphone since i have the back up ? Thanks in advance!

    • http://www.viber.com/ Viber

      Hi,

      There is currently no message restore feature in the Viber application. We are looking into it for future versions of Viber.
      Thank you for your feedback.

  • MJ

    Hi! how will identify that the person on my viber is no longer active. What could be their status on viber app?

    • MJ

      I sent a message to my friend then status of my message is just “sent” not “delivered” while his status “last online aug19,2014″ and that’s the exact date we had our last conversation. does it mean his no longer available on viber?

      • http://www.viber.com/ Viber

        Hi MJ,

        If your friend no longer used Viber, he would not be shown as a Viber contact.

        It sounds as though he either lost internet connection or exited the Viber application and hasn’t reconnected since August 19, 2014.

  • Reg

    Hi! Unfortunately my phone was stolen in Bali and the person is now using my viber account even though I got a new sim. I deactivated the account so my previous phone would not have access to viber but even after reinstalling it, some of my contacts are still sent messages from that person. Could you tell me if there is any other way for me to deactivate that persons access to my account?

    • http://www.viber.com/ Viber

      Hi Reg,

      I’m sorry to hear about your phone.

      Once you deactivated the Viber account associated with that phone number, it was deleted off of your stolen device. There would be no way for that person to continue using your Viber account once it was deactivated.

      Should you have any more questions, you can contact our support team here: http://bit.ly/1aOwGy2

      • rutchie

        Hi My phone was stolen as well, If I deactivate my viber account in my PC, will it be deactivated in my device as well?

        • http://www.viber.com/ Viber

          Sorry to hear that.

          Deactivating Viber for Desktop will not deactivate Viber on your phone. Deactivation of that same phone number must be done on a mobile device in order to deactivate it from your stolen phone. You can find more info here: http://bit.ly/1t2y6jB

          • Fatma Sibai

            Good evening, I have viber on both my Mobile phone and my Laptop. Unfortunately i forgot my Mac in a cab yesterday..and i was wondering if deactivating my viber on my mobile will deactivate and erease my history on the laptop too in case it got lost/stolen for good??

  • John

    If i delete viber and reinstall it on a different device 6 hours later…. Will i lose my messages that were sent to me in that 6 hour time frame?

    • http://www.viber.com/ Viber

      Hi John,

      If you deactivate Viber, you will lose all past message history, including any messages sent during that six hour time period.

  • Kirsten

    If I send a message on viber and it is not yet “delivered” to their phone, and then I deactivate my account before it was “delivered” then will the person still get the message?

    • http://www.viber.com/ Viber

      Hi Kirsten,

      If the message reached the “sent” stage, the recipient will still receive your message, even if you have deactivated your account.

      The only way to prevent a sent message from reaching a user is to delete it while it is in the “sending” stage.

  • Jo

    Is there any way I can deactivate a viber account without logging into that account again? I recently changed to a new account (sim card) and it irritates me that I can still see my old one in all my group chat. I had no way of logging into that old account again to at least deactivate it as it is prompting for a code which I cannot provide any more since that sim card is inactive already. Help!

    • http://www.viber.com/ Viber

      Hi Jo,

      Unfortunately, you must be the owner of the phone number in order to activate/de-activate it.

      We can provide you with more information if you open a support ticket at this link: http://bit.ly/1aOwGy2

  • David

    hello i deleted my viber application from iphone 4 (i had an australian simcard/phonenumber) and installed throught AppStore a new one, but when i want to put an european phone number than i have a problem and cant verify my new phone number…. what can i do? I have reinstalled iphone twice…

    • http://www.viber.com/ Viber

      Hey David,

      Please contact our support team here: http://bit.ly/1aOwGy2 so that they can look into why your phone number is coming up as invalid.

  • Marty

    Hi Viber,

    my device (Samsung S4 mini) stopped working and I left it at the service center. They did not manage to repair it and they will send me the new one. Now I will need to install Viber with my old number. Is there any chance that my chat history and all the messages that I received when my device was being “repaired” remains when I install Viber with my old number on a new device?

    • http://www.viber.com/ Viber

      Hey Marty,

      When you activate Viber on another device, it will deactivate Viber on your phone that is being repaired. As a security measure, deactivation of Viber erases your call and message history. This ensures that no one is able to access or retrieve your Viber history.

      This means that once you re-activate Viber on your old phone, your call and message history will not be be there.

  • maream alqadhi

    Hi viber, i uninstalled and re-installed viber on my galaxy s4 mini but I am not receiving the sms that has the access code nor any call..and i already unistalled and re-installed it to fix the problem but it is not working..help me please

    • http://www.viber.com/ Viber

      Hey, for assistance obtaining your access code, please follow the link: http://bit.ly/Nd34Xl

  • B dmr

    Hello, I know that if I deactivate my viber account all the chat history will be removed from my phone, but are they going to be removed from my friends’ accounts as well? is there a way to remove chats from my friends viber account ?

    • http://www.viber.com/ Viber

      Hi,

      Messages will not be deleted off of your friends’ account. You are only able to edit messages from your own account – there is no way to delete messages from other users’ accounts.

  • pj

    hi, i uninstalled viber for blackberry z10. i wasn’t able to deactivate my account first. now i tried to reinstall it an i could not proceed to the page where i have to set my number

    • http://www.viber.com/ Viber

      Hi PJ,

      Please restart your phone and try once more to install Viber.

      If you continue experiencing issues, you can contact our support team here: http://bit.ly/1aOwGy2

  • qp

    Hi I lost my phone and according to viber the phone was just last seen online. Is there anyway to track its ip based on the phone number? any help would be greatly appreciated!

  • Smiley

    My galaxy note 2 keeps on shutting down everytime i try to avtivate viber. I uninstall it my phone didnt shut down, then installed it again and try to activate my number but then i can it keeps my phone from shutting down!

  • kimia

    Dearest Viber ,
    Someone Stole My phone And I should delete my viber account as soon as posible but when I write my number it asks for code And My sime is stolen also , what should I do ?

  • Lucas

    Hi!
    My phone went crazy and when I opened my viber, my account somehow got erased or deactivated. So I register again using the same number. Before it happened, I sent a message to a person, and I’m still waiting for his reply, but unfortunately this happened to my viber account. So, my question is, can I still receive his message after re registering to viber using the same number?

    And if i send another message to him after re registering, will it sill appear on the same or old thread or it will make a new thread for my new message?

    i hope you understand thank you

    • http://www.viber.com/ Viber

      Hi Lucas,

      You will receive all messages that were sent to you after your account was re-activated. If he sent the message while you were in the process of registering, you will not receive that message.

      When sending a new message to him, it will start a new conversation.

  • Madison

    If someone deleted viber but did not deactivate their account, will they still receive incoming calls

    • http://www.viber.com/ Viber

      They will not receive incoming calls if they do not have Viber installed.

  • jack

    Hi, when i use the vibe desktop on a Mac and type it shows to the other person that i am typing (from mac). How do i disable this? Why should the person at the other end know i am using mac to type? It doesn’t give privacy to the user. Viber please advise how to disable this.

    • http://www.viber.com/ Viber

      Hi Jack,

      There is no option to disable this.

      We will take your feedback into consideration for the future.

  • McBenedict

    Hi,
    I used the viber on my Galaxy S4 setting up my personal details including my profile pictures. I did this on two different occasions on two different installed viber app but with the same number. However, I lost my S4 and so I bought a Galaxy S5 on which i once again downloaded another viber but with the same number. My problem now is how do I deactivate the previous viber account on my previous phone,S4? My most concern is how to delete my pictures on the previous two accounts on the damaged S4 but i did not synchronise. This is because my previous profile pictures appears to my contacts but i dont want to use those previous pictures anymore. Please need your candid help.
    Thank you.
    McBenedict

    • http://www.viber.com/ Viber

      Hi McBenedict,

      Once you activated your same phone number on your Galaxy S5, your Viber account on the S4 was deactivated. This means that your photo and name are displayed to your contacts because this information was saved to your account.

      This means that even though you did not add your photo on the S5, it is still saved to your account. If you wish to remove or change this photo, you can do so through the More Options menu.

  • cindya

    Hi viber. I was wondering if I deactivated my account will the person still be able to read the text message I sent them whilst they weren’t online ??

    • http://www.viber.com/ Viber

      Hi,

      If the message was at the “sent” status before you deactivated, the person will receive the message once he comes back online.

  • james

    Hi..i am sending my friend a message but it does not says “delivered”..i am calling her but it does not say it is ringing.. did she deactivate her account? How come i still have her on my contact list? Please help im going to another country next month and i need her to know..

  • Nalaka Geekiyanage

    Hi, I used viber with a mobile number in Sri Lanka (Huawei P6) and came to Japan and created a new Viber account (iPhone 6) with new mobile number. Now my old viber account has been deactivated from both Huawei mobile and desktop computer. However I have synchronized my Gmail account with all contact numbers (mainly Sri Lankan numbers) and they works properly works with other apps. But in the new viber account only three Sri Lankan numbers are showing under free call list. I had many viber friends with the old account. Why they are not synchronizing with new account? I am so upset loosing my friends. I have entered country code as +94 and +81 for Sri Lankan and Japanese numbers respectively. I further noted that after restarting the app in my iPhone6 two members started to appear in the free call list, but still many others are in the viber out list. If possible please delete my previous number from the viber database permanently because I will never use that number again. I cannot wait 45 days or a year to get my friends back. Please help.

  • kaviya

    hey, iam using alcatel one touch magic..I cant get activation code. no sms or call comes. what to do?? I have entered the right number

  • Miko

    I lost my phone just this morning. My concern is how can i remove my chat history and viber images from that specific phone? I dont anybody seeing my private stuff
    Thanks

  • Joe

    I swap phone (install my sim on his phone and his sim on mine) with my brother’s who also has viber on his phone. Now viber sent to my phone number appears on his phone. How to fix that?

    • http://www.viber.com/ Viber

      Hi Joe,

      Your Viber number does not update if you change your SIM card. You will need to deactivate the current accounts that are on both of your phones* and then re-install Viber using your phone number.

      *Deactivation will erase your call and message history. Before either of you deactivates, you will both need to back up your messages. Learn how to do so here: http://bit.ly/XhMdHR

  • nelz

    hi, when sending viber messages i can the sound that the message was sent but i cannot see the message at all on my conversation. my friends cofirmed that they received the messages. same thing when receiving viber messages. i can see the orevuew, but when i opened the messages, its gone. not on the conversation list. what should i do? pls help. thanks

  • Armin

    Hello dear
    Plz the unblocket viber id me
    Tank u
    +989121374467

  • randi

    Hey viber , if I deactivate my viber account from my mobile would it still be accessible from my laptop ?
    I borrowed my laptop to my brother and I had a serious talk with my bestfriend forgot he can read it before it was too late ..