How can I delete my Viber account?

Posted on February 25, 2011 in FAQ and tagged , ,

Automatic removal
If you delete the Viber application from your iPhone, or, if your account is inactive for any other reason, your address book data will be removed from Viber servers after 45 days. However, the good news is your phone number (account) will be removed only after 1 year of inactivity.

Instant removal
Viber 2.0 has a “Deactivate Account” option under a “More” tab that instantly deactivates your account. By choosing to deactivate your account in this manner, you will be deleted from the list of Viber contacts on your friends’ phones.

It is good to know, although you have never explicitly created a Viber account as such, it will be created as soon as you have typed in your phone number during the process of application activation. In short, your phone number is your account. Your address book data and your call logs are stored and associated together with it.

Deactivate Viber Account

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If you are having technical problem on using Viber, please provide as much information as you can: what device and OS you are using, is your device jailbroken iPhone or Android with custom ROM, what country and what mobile operator you are on, is the problem related to 3G or to WI-FI connection...
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  • matt

    As said 1000s time before my phone won't ring actually o nothing at all when somebody calls me. It makes the whole thing pretty much useless. Do you finally have an answer to this or will you still keep ignoring this questions that may people ask on so many different sites and forums? Thanks.

    • torino

      viber will only ring IF you've got the app open. If it's on the iphone home screen, you won't see anything but a missed call. so, if you're expecting a call and want to actually hear a ringtone, keep viber open

  • tole_car

    Please post some more info, before anyone can help you.
    What device are you using?
    What exactly iOS version do you have?
    Is it jailbreak version?
    Did you tried to uninstall and install Viber again?
    Does any of your friends have similar issue?

  • chenny

    hey guys, I need some help. I accidentally deactivated the account. How do i reinstate it? I reinstalled viber but I can't see my viber contact friends anymore.. anyway to fix this? Much appreciated!

    • ViberTeam

      We are currently having some issues with our servers, so that is probably the cause to your problem.
      We are working hard to fix this issue, and hope that it will be resolved even today (after it's solved, you should see all your Viber contacts identified with the Viber badge next to their names).

      Please test it later tonight and tomorrow and let us know if the problem persists.

  • Jeremy

    I had a problem where viber refused to recognise any internet connection to send messages or phone calls, so I tried to uninstall and reinstall. However I didn't deactivate my account before uninstalling, and now that i've reinstalled I can't reactivate (the code it sent me is saying invalid, I am assuming because it is the same code as before along with the same number). Is this still a server problem, or am I now unable to use viber on my number?

    • http://www.viber.com Viber

      We are looking into it and will hopefully fix it soon.

      Please let us know once the problem is fixed and you can complete your installation again.

  • Mel

    I recently installed viber and the person who sent me the link does not show up as a viber contact, but other people do. How do I fix this

    • ViberTeam

      Enter Viber and find a person you know has Viber in the "All" contact list. Enter his details, change a digit, save and exit. Then enter his contact again, change the digit back (to the original, correct number), save and exit. Wait about 10 minutes and see if he's recognized as a Viber user now.

      If it doesn't work, please try manually dialing the number in its FULL format (including the "+" sign, the country code, area code, etc.)

  • steve

    Damn thing doesn't work or even show up on android market for the HTC Wildfire.
    you've tested every single version of the HTC but not the main cheaper model the wildfire.

    other than that great application works well on my galaxy appollo

    • Simon

      Steve is right..there is no Viber on the Market list for HTC wildfire.

      • ViberTeam

        Unfortunately, at this stage we won't be supporting HTC Wildfire, and that it is because we encountered severe issues when developing Viber on it. We decided to make it unavailable for now in order not to damage users' experience and prevent frustration.

        We apologize for the inconvenience :(

  • Becky

    I accidently deactivated my viber account and now that I try to reactivate it, I'm not getting any sms from viber for the activation code. Is there anyway to fix this?

    • ViberTeam

      It is an anti-spam mechanism we enabled (so people won't registered many times consecutively).
      Please wait 24 hours and then try again, and let me know if you still have problems receiving the code.

      • Laxmi Kumar89

        hey! i faced the same prob… i downloaded viber on my new galaxy tab and accidently deactivated my account. i want it back… i reinstalled viber 10 times but still cudnt get any sms code. what is the solution!?!? pls help!!!!!!!!

        • http://www.viber.com Viber

          As we suggested above, please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • Sherrie

    I want to deactivate this viber account. After clicking option to continue deleting it…it keep asking me to authourised them to access my phone address book. I can't process it unless authorized ,can' go back to re clck deactivate account either.this is crazy… Its a total nightmare… What can i do?

    • ViberTeam

      @Sherrie

      If Viber has already been installed, then you should simply go to "More" tab, and choose "Deactivate".
      If Viber hasn't been installed yet, you can simply remove the app from your iPhone (in the regular way).

      What seems to be the problem?

    • Anne Mf60

      I also got the same problem on my phone where I’m trying to deactivate my viber account too! damn thing isn’t allowing it. It keeps coming up with the same message that I pretty much have to accept viber needs to access my address book. I have followed the so called simple steps viber support tells you to and it takes you around the bend. I do not like this app already vibers own so called simple steps on how to deactivate viber account is misleading.

      It then wants to send you a new activation code cos it gives you no option but to accept. I just want out. I want to instantly deactivate my account and not just delete the app on my phone as this means viber will still have access to myphone for a whole year! All I want is to deactivate but it’s not the simple way
      viber makes it out to be on my phone. I fully Dislike

      • http://www.viber.com Viber

        I think there is a little bit too much of a “conspiracy” feeling… no? :)

        The steps to delete/deactivate ARE simple:
        1. If you already installed, you need to deactivate your account by going to “More” tab, then “Deactivate”.
        2. If you still haven’t installed and you strictly don’t want Viber to simply import your addressbook so it can recognize which of your friends has Viber installed (and that information is saved for few months, by the way, not a year!), then simply go to your phone’s desktop and delete it the normal way. If there is a temporary problem doing so, simply reboot your phone and delete it again.

        Viber.

  • Marv

    I accedently deactivad my Viberr acc on Android ( SGS2 ) and now i reinstalled it and it says invalid code.. Need help.
    Thanks in advance

    • ViberTeam

      Please remove Viber, wait 24 hours, and try again.
      If it still doesn't work, please let me know.

  • tooks

    i try to install viber on my iphone
    when i enter my tel number it say error, is it block by the country ?

    • ViberTeam

      If it only says "Error", then this is the known symptom in the UAE.

      We assume you live in the UAE?

      The UAE decided to block Viber, this is why you are getting the error. Unfortunately there is nothing we can do about it :(
      Try contacting Etisalat (or the authorities) and ask for the reason for this block.

      Alternately, you can try using a VPN connection. For more details, google it and find more people in the UAE who will guide you how to do it.

  • cheryl

    i can call you but viber only rings incoming when i am in viber making the whole iphone preety useless unless i come out of it and then i get missed calls works fine for my sister also my partner has viber and all good ???????????

    • ViberTeam

      I am not sure I understood your problem/question…. Please try to explain it again, in a clear way.

  • paul

    my phone dosent ring when i am called by viper contacts,i have iphone 3gs

    • ViberTeam

      Please check your Push Notifications, and make sure they are turned on.
      If your iPhone is jailbroken, then that might be the reason – it interferes with Push Notifications mechanism, and unfortunately there is not much we can do :(

  • Cheekyanya

    i downloaded viber app today on my iphone4 and on itunes it says its downloaded but there is no viber app for it on my phone. where is it and what can i do??

    • http://www.viber.com Viber

      Did you check your internet connection and make sure it was working?

      If it still doesn’t work, reboot your phone and try again. It should be fine after that.

  • Rottenios

    How can i recover my viber code?

    • http://www.viber.com Viber

      Remove Viber, wait 24 hours (at least), and then reinstall and try again.

      If it doesn’t work, please contact our support team at http://support.viber.com and elaborate on the problem.

  • Tobbe_ae

    howcome my viber code doesn´t work?

    • http://www.viber.com Viber

      What do you mean exactly by “doesn’t work”? Please try to be more specific.

  • Hazhan_1990

    how can i active my viber account again? coz i deactive my viber account helppppp

    • http://www.viber.com Viber

      Remove Viber, wait 24 hours (at least), and reinstall (use both the SMS and automated call options).

      If you still don’t get the code, please contact our support team at http://support.viber.com

  • HB

    Hi there,
    My Viber account on iphone stopped sending and receiving text messages yesterday. The preview of an incoming message appeared but no messages visible when I clicked and opened to read them. I deleted Viber this morning and reinstalled but now I cannot see any of my Viber contacts, and I cannot send or receive messages. What should I do? Thanks in advance.

    • HB

      Sorry, I seem to have posted in the wrong category.

  • Debbie

    Hi, I sent a text message to viber access friend who was overseas. Message has an arrow but no tick, so assume it was not recieved.

    He is back in the country today, will this message come through when he turns his phone on?

  • Ksep6

    How can u block people/friends on viber???

  • Josiegat

    Hi i can’t open my Viber? I don’t know why? So
    I need to delete & re install but my problem is
    The x to delete won’t come out pls I need your
    Help tks

    • http://www.viber.com Viber

      I’m not sure I understood the problem….
      Try restarting your phone, and then try to delete Viber. Does it not work?

  • Huzzy_rocks

    I had the old viber on my phone,my mate told me to download the new one so i ended up deleting the old viber and installed the new viber in which my activation code not going through..help me its the only mobile number i have..

    • http://www.viber.com Viber

      Please remove Viber, wait 24 hours, then try again.
      If it still doesn’t arrive (neither SMS nor the call-back), try registering temporarily with another phone number, for example – your home number.

      If even that doesn’t work, contact our support team at http://support.viber.com

  • Chen21

    I downloaded the “bugs fixed” update on my iPhone today and now Viber won’t even open – it keeps crashing, even though I’ve restarted my iPhone twice. please help?

    • http://www.viber.com Viber

      A newer, fixed version of iPhone is going to be released within a few days. Please stay tuned for updates and news on our Facebook page.

  • Teohle

    How to delete or edit the name of my friends which already in my viber li7st ?

    • http://www.viber.com Viber

      You can simply edit their contact name through the Viber contact list (inside the app itself).

  • Salam

    I downloaded bugs fixed 2.1.2 to update on my iPhone and now Viber won’t open keeps crashing, I restarted my iPhone i reinstall viber but still keeps crashing pleaseplease help

    • http://www.viber.com Viber

      What iPhone do you have? Which iOS version?

  • Likiniguy

    My contact keeps receiving calls from me that I don’t generate.

    • http://www.viber.com Viber

      @Likiniguy – if this is the case, we would like to fix it as soon as possible.
      Please contact us via email at ittai@viber.com and elaborate on the problem.

      Thank you in advance!

  • Atka4

    hi i updated my iphone and i lost viber:(I restarted iPhone then reinstall viber but still keeps crashing
    when someone is trying to call me I can see it but can’t answer
    and it only shows a part of new msg and when i want to open it i can’t – it s not opening at all – i can only see main menu of my iphone:( and the rest info/msg is gone:(

    • http://www.viber.com Viber

      Hi,
      What iPhone do you have? Which iOS version?
      Also – is your iPhone jailbroken?

      • Atka4

        iphone 3 3.1.3(7E18) , MB489B

        there was nothing done with my phone( wasn’t jailbroken) and i believe I still have simlock ( i think)

        • http://www.viber.com Viber

          Please note that Viber does not officially support iPhone 3G at this stage, as stated in our website (we support iPhone 3Gs and above), and that is probably the reason for the problems you are experiencing. We are looking into the problem at the moment, and we hope to come up with a solution soon.

  • Zidge1751

    My viber will motile on my iPhone 4 running 4.3.5.
    It allows me to go through the setup process until I enter the code thanit flashes and goes backup the home screen.
    After that it when I press the icon it flashes and goes back to the home screen.

    I have uninstalled and reinstalled several times and it does the same thing

    Is it possible another app is interfering with this app

    Please help.

    • Zidge1751

      Sorry I was typing on my phone at the time! I meant My Viber will not open on my iPhone 4 running 4.3.5

      • http://www.viber.com Viber

        Hmm.. we haven’t encountered a special problem with iPhone 4G on 4.3.5 yet.

        We are about to release a new version (2.1.3) within a week to a week and a half hopefully. Once available on AppStore, please download it and see if it solves your problem.

        If it doesn’t, please contact our support team at http://support.viber.com and elaborate on the problem.

  • Tsetashigurung

    Hi, Viber Team.
    I deactivated my viber and unistalled it because it hanging and freezes on iphone 4S. I reinstalled and tried to get access code but couln’t get access code or either call from viber.. can you help me please?

    • http://www.viber.com Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • John_doe

    If someone delete my messages, is there a way to restore them afterwards? They were manually deleted and deleted with the “Clear Message History” button inside settings.
    Help!

    • http://www.viber.com Viber

      Unfortunately not.
      We, at Viber, care about our users’ privacy, and so we don’t keep our users’ chat history.

      • John

        Is there some way to retrieve the data from the phone itself? Perform some kind of recovery, that can bring back the information from the phone and not from your servers?
        What about if the account is deactivated, is there a way to access the information even if this action has been performed? Again, not from your servers but from within the phone.

        • http://www.viber.com Viber

          If you backed up your iPhone using iTunes, you might want to try to load the previous backup and see what Viber is like on that previous back up.

          About the deactivation – unfortunately, as I said, we don’t keep such information in our servers, so we can do little to help in this case :(

  • Mr_lung_yeung

    hi support team, i’m the iphone 3gs user with ios 5.0.1. i’ve downloaded viber and input my cell no. with the security code. when viber try to access my address book, it’s keep loading and after than just shut down the apps automatically and back to the main page. i tried couple time, uninstall again but still same. any way to fix it?

    • http://www.viber.com Viber

      Hi,
      Are you running a junk-call-filter app? This may be the reason for the problem.

  • Batrisyia

    I have deactivated my Viber on my hand phone. But now, I want to reactivate it again. But how? Please help me!

    • http://www.viber.com Viber

      You simply need to enter your phone number and receive the code again.

      If you fail to receive the code, please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • lele

    HELLO THERE

    I HAVE SOME ONE IN MY CONTACT LIST ON MY I PHONE WHO DOSE NOT KNOW MY MOBILE NUMBER AT ALL , WHEN I INSTALLED VIBER ON MY I PHONE HIS NAME WAS SHOWN ON VIBER CONTACT LIST , MY QUESTION IS WILL THAT PERSON KNOW THAT I ADDED HIM ON VIBER AND HE WILL SEE MY PHONE NUMBER EVEN IF HE DOSE NOT HAVE MY PHONE NUMBER OR HE WILL NOT KNOW ABOUT IT BECAUSE HE DOSE NOT KNOW MY PHONE NUMBER ??

    • http://www.viber.com Viber

      No, he will not.
      Just like your regular phone contact list, if you add someone, it doesn’t mean necessarily that they have you, so you shouldn’t worry :)

  • Nataliie88

    I had viber a while back and then restored my iPhone and jailbroke it. I got a new phone number and a new sim card but I’m still getting notifications associated with my old phone number. I don’t know how this is possible if I don’t even have the app downloaded on my phone anymore.

    • http://www.viber.com Viber

      Deactivate Viber by going to the “More” menu, wait about 10 minutes, then register Viber again with your new (current) number.

      • Nataliie88

        So it is possible that my old notifications can come through with a new phone number and even after I’ve deleted the app?

        • http://www.viber.com Viber

          What do you mean by “notifications” ?
          Are you getting incoming messages? incoming calls?

          • Nataliie88

            I woke up to three missed viber calls and I don’t even have the app let alone the phone number that was associated with the app when I had it.

          • http://www.viber.com Viber

            You don’t have the app installed at all? Are you sure about it?

            There is no other way for you to receive the notifications if that’s true.

            Try to install Viber from scratch, then deactivate it as I suggested above.

          • Nataliie88

            It’s just bizarre and I wanted to know how that’s even possible.

          • http://www.viber.com Viber

            Perform the steps I suggested. If you don’t, I can’t continue helping you.

  • Tidus_911

    hi I accidentally delete my viper on iphone when i reinstalled it i cant setup it says no internet access even when my 3g and wifi works fine

    • http://www.viber.com Viber

      It might be that the networks you are using are blocking Viber. Please specify what country you’re located in and which cellular network.

      Now:
      1. First, please try uninstalling and reinstalling Viber when connected to different WiFi networks. Does it work now?
      2. Also, please make sure the following ports are enabled on your routers:
      TCP: 5242 + 4244
      UDP: 5243 + 9785

      (if you are not sure how to enable ports, contact your router manufacturer)

      • Moonsshadow-rama

        im facing same problem too im in uae
        what are tcp , udp

        • http://www.viber.com Viber

          The authorities in the UAE have decided to block Viber in the whole country, and that is why you are experiencing this issue. Unfortunately there is not much we can do to help :(
          Try contacting the authorities and ask for the reason for this block.

  • shricory

    hello!
    I was having an issue with having two numbers active on my viber account. I recently changed numbers, but did not deactivate viber on the old number. As a result, despite having a viber account with the new number, if someone viber calls my old number, I still receive the calls. Is there any way I can remove this old number from my current viber account?
    thanks

    • http://www.viber.com Viber

      Yes,
      Enter Viber, deactivate it now (because it’s still associated with the old number). Wait about 10 minutes, then register again, this time with your new number. Now, after activated, People who call your old number will get nothing, and your new Viber identity will be your new number.

      • shricory

        hi again,
        I’ve actually tried this already as I was reading the comments below, and after the 10 minutes it still has not worked and I still receive calls from the old number, is there any other way or should I keep trying? Is it possible that you could just remove the number from my new account?
        thanks again

        • http://www.viber.com Viber

          This story is really strange, since Viber cannot simply “magically” remember your old number. Once you registered with your current number, it should get its new identity.

          Let’s try this:
          1. Reboot your phone
          2. Try to call a friend through Viber. What number do they see on their screen?
          3. Try to text a friend through Viber. What number now?
          4. Now have that friend call you through Viber with the NEW number. Are you getting the call?
          5. Lastly, have that friend call you on the OLD number. Are you getting the call?

  • privacy wanted

    How can I delete call information from my recents of a call I made so I can keep private who I spoke to, even if someone sees my viber on my phone

    • http://www.viber.com Viber

      Deleting only one call from the log is impossible, however cleaning your whole call log is possible.

      This behavior is similar to your regular phone call log.

  • Jessika524

    I just upgraded my iphone4 to ios 5.0.1 and didn’t backup my data so i lost everything(including the access code sms), then I reinstalled viber but it ask to enter my phone number again, so I did it but never receive the access code message or call. I didn’t deactivate my viber account when I did the upgrade. Is that the reason why it’s not sending me a new access code?? Because I’m already registered? Do I need to use the old access code they sent me before? I want to use the same phone number. What can I do in my case? Thank you.

    • http://www.viber.com Viber

      Hi,
      Are you sure you simply upgraded (on top of the old one), and you didn’t uninstall and only then reinstall?
      If that’s indeed the case, then your data should not have been erased.

      At any rate, please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • Arafat.et

    +8801911009576

  • Guest

    I mistakenly added a contact mobile number as a “favorite” and now I want to remove it but I can’t seem to find a way to do this… anybody know how to remove a contact from showing up in the “favorites” section??

    • http://www.viber.com Viber

      Which phone are you using?

    • Warwick

      Open the “favorites” screen and keep your finger on the item you want to remove. A pop-up menu will appear and you can got to the option to remove it. That simple

  • Robert

    I have a samsung galaxy ace running android 2.3.3. I installed viber late last week. I can make calls to a friend with a Samsung galaxy ace running 2.3.5 on a different telco. Their phone rings whether viber is minimised or not. When they call me my phone will only ring if I have viber open – ie it wont ring when minimised. I just get a toolbar message that I have missed calls as soon as they hang up.

    I upgraded to viber 2.1.4 yesterday. I closed the program, uninstalled, restarted the phone, installed the new version (have also restarted the phone). Same thing – phone wont ring unless viber is fully open.

    I would really like to use viber but I cant use it if it wont ring….

    • http://www.viber.com Viber

      Hi Robert,
      Are you using a Custom ROM on your phone, or stock ROM?

      Also – have you tried testing Viber on a few different WiFi network in order to see if that’s the problem?

      Lastly, do you have a Google Account assigned with your phone?

      • Robert

        Hi – Its a standard ROM.
        I havent tried it on a WiFi network. Just 3G. Will try a 3G network and get back to you.

        Yes I have a google account assigned to my phone. In fact I have 2 google accounts.
        Thanks very much for replying.

        • Robert

          I connected to wifi and minimised viber. My friend called me and the phone rang! Unfortunately it would just say “answering” and then the call got dropped – I tried several times with the same result.

          • http://www.viber.com Viber

            Hmm….

            Please make sure neither you nor the other side are connected to networks that might be blocking Viber (for example – a router running a firewall).

            1. First, please try uninstalling and reinstalling Viber when connected to different WiFi networks. Does it work now?
            2. Also, please make sure the following ports are enabled on your routers or firewalls:
            TCP: 5242 + 4244
            UDP: 5243 + 9785

            (if you are not sure how to enable ports, contact your router manufacturer)

  • Steven

    I have a Samsung Galaxy S2 running Android 2.3.4. I upgraded Viber to the latest version yesterday and since then, I can only use Viber when switched to WiFi mode. If I try to send a message when on 3G mode, Viber shows a message saying that my Packed Data Mode is not activated, which is not true since I can surf Internet, send and receive MMS, and use WhatsApp correctly. Please tell me what to do to have my Viber back and working correctly because this is so frustrating. Thanks

    • http://www.viber.com Viber

      Hi Steven,

      This is a known issue to us and we’re working to fix it right now. We hope that a fixed version will be ready next week, and we apologize for the temporary inconvenience :(

      Meanwhile, after switching to 3G, try exiting Viber (through the “More” tab), then reopening it. Does it work now?

      • Steven

        Hi the “Official representative of Viber Media” ;-)

        Thanks for the trick but unfortunately, it’s not working at all. Guess I’ll have to wait for the fixed version then. Hope it will be released soon because I just can’t live without this great application.

        Cheers

        • http://www.viber.com Viber

          Steven,

          We are currently doing everything in our power to solve this issue ASAP. A new version will hopefully be released soon, so please stay tuned for updates.

          • Steven

            The lastest update of Viber (2.1.5) does not solve the problem, snif, snif…

          • http://www.viber.com Viber

            Steven,

            We have detected another error in our current release 2.1.5 – that is why unfortunately the problem persists.

            Our development is working around the clock to complete a new fixed version 2.1.6 that will resolve the 3G issue. If all goes as planned, it should be released early next week.

            Are you sure the workaround we described above did not work?

            Reminder: please switch to 3G (with Viber already opened). Now go to “More” tab inside the app, then choose “Exit”. Now reopen the app, give it several seconds, and see if it connects.

          • Steven

            Hi hello. I tried the workaround but not only the 2.1.6 update is not working but now, Viber also drains my battery within few hours when I switch back to 3G. My network icon is always set on H/H+ and continusly communicating with the network (the 2 arrows keep on blinking…). I cannot send or receive any messages in 3G mode but only in WiFi mode. Once uninstalled, the normal life of my phone resumes… Looks that I’m gonna have to say farewell to Viber… :-( (((((. Please fix the problem because I like to much Viber to live without it….

          • http://www.viber.com Viber

            Steven,

            Please try removing Viber completely, rebooting your phone, and only then install 2.1.6 from Market.

            If the problem persists, please contact our support team and give them the details of the problem so this can be looked at. You can find the contact form here: http://bit.ly/ukGVJ0

  • Anonymous

    If my phone number will be deleted after 1 year of activity, does that mean that I will continue showing up on contact lists of friends for that entire year?
    This is bizarre! Imagine the confusion it causes when someone sees you on their viber contact list – tries to call or msg you but never hears back from you :-S
    Is there a way for viber to delete my account entirely once I have deleted the app? I removed the app from my iPhone some weeks back but am showing up in friends’ lists. Need to know how to fix this issue.

    • http://www.viber.com Viber

      Deleting Viber (as opposed to deactivating) makes it impossible to us (technically) to know whether or not that user intends to reinstall Viber later, or plans to stop using it altogether. This is why there is a wait of 45 days during which if we see no activity on the account, it is automatically deleted, and only then you will stop appearing as a Viber user to your contacts.

      The instant way to do it, however, is to deactivate Viber instead of uninstalling it. This is done through the “More” tab inside Viber.

  • noname

    I changed my phone number due to harrassment. I have deactivated viber, not just uninstalled it and reactivated it with my new number. I still receive push notifications from the harrasser who is using my old number, although I am unable to reply to the message and the message does not show up in the message history. It simply disappears after I click on it. How do I stop receiving these messages that are being sent to my old phone number.?

    • http://www.viber.com Viber

      Unfortunately, if that harrasser knows your real new number, then they also have the ability to contact you via Viber (since Viber’s ID is your actual phone number).

      Unfortunately there is no way to block a user on Viber. Just like the cellular system, if someone knows your number, they can unfortunately call you at any time they please :(

      • Wilson

        I also have the same problem, i changed my number, activated the viber with the new number but calls from previous contact keeps on showing up in viber as missed calls while leaving no trace of contact on the new number. I am unable to go into the previous number to deactivate it without a validation code(as i already changed my number). Kindly help me, so i do not receive harassment viber calls from the old number

  • S Kloak

    Once Viber account is deactivated, is there anyway to retrieve those messages again?

    • http://www.viber.com Viber

      Unfortunately not :(
      Once the account is deactivated, all messages are automatically deleted, as stated in our Privacy Policy.

  • Dian

    Hello, a while ago i installed viber on my samsung galaxy ace phone,it worked great but because none of my friends had viber yet i deleted the app again. Now i really would like to get viber again but in the store it says it’s not possible for me to install it.what can i do?thx!gr dian

    • http://www.viber.com Viber

      Hi,

      Please try the direct link to the .APK file in our official HelpDesk: http://bit.ly/rqbZEw

  • Pao

    I can’t deactivate my account on my samsung galaxy :(

    • http://www.viber.com Viber

      What exactly is the problem?

      Deactivating is easy and quick, through the “More” tab inside Viber.

  • Moonsshadow-rama

    i accidentally deactivated my viber account on iphone and i want it back again i cant recieve any code sms or call >> how can i reactivate it again?

    • http://www.viber.com Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • andrew

    i accidentally uninstall viber without deactivating. i reinstall it and get a call for code. but i didn’t hear the code.i can’t hear maybe connection problem. then i try to get code again. but viber said” error”
    what should I do Viber Team.

    • http://www.viber.com Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • http://twitter.com/cokeinKHAN Khasandra Roño

    Hi. Could viber see the pictures sent to a contact and could it be retrieved by others even if the account has been deactivated?

    • http://www.viber.com Viber

      Hi,

      We (Viber) do not keep our users’ message history (including the photos) on our server at all, since we care about our users’ privacy. So no need to worry :)

  • lilla

    hey!
    i deleted my viber accidently on my windows7 phone without deactivating and now i would like it to install it again but i cant because its not accepting my phonenumber..(invalid phone number) says…. what i have to do???

    • http://www.viber.com/ Viber

      Hi lilla,

      Please specify what country you’re located in, and which cellular network.

      Also, please include the precise format of your phone number. For example: +1-495-xxx-xxxx

      This information is needed so we can determine the source of the problem. Thank you in advance!

  • Henry

    Deactivate My Viber Account Could Still Activate Again?

    • http://www.viber.com/ Viber

      Yes,

      Simply enter your number again in registration page, and a new code will be sent to you :)

  • http://www.facebook.com/anne.s.santiago Anne Santos Santiago

    hi!im here in KSA now and next week ill be home in the philippines and i need to chenge my phone sim card,my qquestion is how can i change my phone number on viber using my same cellphone

  • Someoneunheardof

    I uninstalled viber from my phone without unregistering and now I am unable to register. Please help.

    • http://www.viber.com/ Viber

      If you failed to receive the access code again, please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).
      In addition, you may try to register to Viber with a different number (for example – your home landline number, a friend’s number, etc.), in order to determine whether the problem is specific with your number, or a general one.

  • http://twitter.com/MirandaDT Miranda Traycevska

    Im about to go overseas and i want to know if, when i connect to a wifi network whether any messages recived on viber while i was out of data connection will automatically pop up just like a normal text message? Or if i need to go into the viber app and look if there are any new?

    • http://www.viber.com/ Viber

      Yep,

      Viber messages pend in our servers for up to 2 weeks while you are offline, and when you connect back to the internet they should arrive at your Viber safe and sound ;)

  • simka

    Hi, my smartphone has been stolen yesterday. I’d like to deactivate my Viber account and reactivate it when I but another smartphone, since who stole it can have access to all my contacts. How can I do that? Thanks

    • http://www.viber.com/ Viber

      It is not possible to deactivate the number without a new phone. What you need to do, is to install Viber on a new phone (even a friend’s smartphone, temporarily) and register to Viber using the same phone number with which you originally registered. This will immediately deactivate the Viber app on your stolen phone.

  • Kedser

    I recently swap my phone (a galaxy S i9000) for a Smasung Galaxy S duos, which his dual sim capable. Thus i can’t activate Viber even when i get the sms. What’s wrong?

    • http://www.viber.com/ Viber

      What error message exactly are you experiencing trying to install / activate?

  • Kate

    Hi, I couldn’t find a related question to my problem so hoping you can address it here! I had created a Viber account using my number but did not verify it. Recently my phone was stolen. I don’t know whether the person who stole it got past the passcode to my phone or simply removed my SIM card and placed it in his own, but he has obviously used my number to to activate a Viber account. I know this because my dad, who uses Viber, received a notification that my number has now joined Viber. I have blocked my SIM and got a new one, but now I would like to know if and how I can prevent the thief from using a Viber account associated with my number.

    Thanks!

    • http://www.viber.com/ Viber

      Hi Kate,

      In order to deactivate their account (making sure they don’t use Viber with your old number), you’ll need to activate Viber again using the same number (your old number) on a new device. This will automatically deactivate the Viber account on the stolen phone.

      This is the only way to deactivate an account remotely.

  • en_em

    I have changed my international sim card on my smartphone but i was able to place calls on viber with the previous international sim.Since i upgraded my viber recently,my viber crashes and screen blacks out.I know i need to deactivate my viber account and register with the new number but how come i deactivate when my viber doesnt work?

    • http://www.viber.com/ Viber

      Viber should not be affected at all when you switch SIM cards (since Viber is “linked” with the device itself).

      This problem might have had a different source.

  • Aliskia

    Hi;
    Excuse me, i have a problem with my viber.
    today, when i woke up, i saw the new version of Viber (on my Samsaung Galaxy Advance-android).
    when i upgraded it to new version, it didn’t work.
    So, i uninstalled it and deleted the viber folder.
    I installed it again but after first “Continue”in setup menu,
    it seeked my contacts and never go on.
    I can’t receive NEW CODE via sms or Call.
    please please please help me.

    thanks alot.

    • http://www.viber.com/ Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

      In addition, you may try to register to Viber with a different number (for example – your home landline number, a friend’s number, etc.), in order to determine whether the problem is specific with your number, or a general one.

  • Tamas

    In order to change my number in viber I wanted to deactivate, but I get this error message every time when I try it again:

    Deactivation did not succeed.
    Please try again

    I dont want to try it again..:)
    Thanks.

    • http://www.viber.com/ Viber

      Hi,

      Please try rebooting your device, then open Viber and try to deactivate.

      If this still doesn’t work, please let us know.

      • Tamas

        Did not work. Any other good Idea?

        • http://www.viber.com/ Viber

          We kindly ask that you take a minute and report the details of the problem to our support team using this direct link: http://bit.ly/ukGVJ0 (when you submit the ticket, please make sure to add the URL of our conversation). With this information, our development team will hopefully be able to find the source of the problem, and ultimately resolve it.

          Thanks in advance :)

  • http://www.facebook.com/rayyan.hashem Rayyan H. Hashem

    hi, i have a problem.i uninstalled the viber without deactivating my account and i know install it againbut when i enter my phone nuber no code is recieved for me and they are telling me that my number could not associat viber so help me please

    • http://www.viber.com/ Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

      In addition, you may try to register to Viber with a different number (for example – your home landline number, a friend’s number, etc.), in order to determine whether the problem is specific with your number, or a general one.

  • http://www.facebook.com/rayyan.hashem Rayyan H. Hashem

    Hi,i have a problem.i unistall viber from my samsung galaxy tab without deactivating my account.and know i am reinstall it butit is not working and they told me that my number could not be associated to viber.so please help me i dont have another number

  • noosh

    i had a problem with my phone and had to re-install everything including viber, right now, it’s asking me the viber code i forgot, so what can i do to get the same code or a new one

  • Ekua26

    Hi, Today, my servicer (Sprint) has changed
    me for the long distance call @ 1.97 cents a minute…ouch! Not a
    happy Viper user at the moment. What happen? Can someone please let me understand how to avoid this in the future. This is very disappointing
    and upsetting. WhenI inquired with sprint, they told me to consult
    with Viber, perhaps, something happened that day where the call was
    routed through Sprint and not Viper. I was also told that I am using
    Viper at my own risk and suggest not to use it. Help,
    somebody…anybody. Thx

  • Uzma

    Hi ,m using viber but since 2 days can’t receive & send messages it’s shows problem ! So kindly help me in this matter ASAP ( your quick response will b highly appreciated)

    • http://www.viber.com/ Viber

      Hi,
      We apologize for our late response.

      Does the problem still persist?
      Have you tested a few different WiFi networks?

  • Clamsel

    My Viber on my iPhone 5 is fine except for one thing – I can only receive calls and texts when the app is open? When it’s closed it just lists them as missed calls or texts

    • http://www.viber.com/ Viber

      Hi,

      Please make sure that this is not a network-related issue, by rebooting your phone, then connecting to a few different WiFi networks.

      Does the problem persist on all of them?

  • smriti

    Hiii, I have changed my phone and ported the same number. My last phone was HTC wildfire s and viber worked smoothly on that and now I have changed my phone to Samsung galaxy s4 and I cannot receive the access code via sms or call for activation. I forgot to deactivate my viber account from my last phone….what should I do to get it done …..

    • http://www.viber.com/ Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

      In addition, you may try to register to Viber with a different number (for example – your home landline number, a friend’s number, etc.), in order to determine whether the problem is specific with your number, or a general one.

      * If it still fails, please specify what country you’re located in, and which cellular network you are subscribed to.

  • Zulay

    Hi, my problem is that my device is stolen and someone is using my viber. But the problem is that i dont use the number on old stolen device so i cant deactivate it. How i can delete it without havin any codes..

    • http://www.viber.com/ Viber

      Hi there,

      In this case, please contact our support team, and explain to them the problem. They will assist you on this matter.

      This is the link: http://bit.ly/ukGVJ0

      when you submit the ticket, please make sure to add the URL of our conversation

  • tooloo3

    Hi, if I have deleted my viber account throught pressing the app until the small x in the corner appears, is my account deactivated in the same way as described in the faq? So, I’m not appearing the my friends’ contacts? Thank you for your help and answer!

    • http://www.viber.com/ Viber

      Hi,

      Deleting Viber, like you did (as opposed to deactivating) makes it impossible to us (technically) to know whether or not that user intends to reinstall Viber later, or plans to stop using it altogether. This is why there is a wait of 45 days during which if we see no activity on the account, it is automatically deleted, and only then you will stop appearing as a Viber user to your contacts.

      The instant way to do it, however, is to deactivate Viber instead of uninstalling it. This is done through the “More” tab inside Viber.