Can I use Viber on an iPad or an iPod Touch?

Yes you can, no matter if you don’t have a 3G version and here is a quick guide how to do it.

To activate Viber on your iPad (or iPod Touch), you can use the number of your cellphone. After you have received an SMS with an activation code in it, just enter it into your iPad or iPod Touch and that’s it.

Viber was primarily developed for iPhones, therefore, to achieve maximum experience, it is recommended to use an iPhone with iOS 4. Even though Viber is known to work on iPod Touch and iPads, they are not officially supported.

Viber works on iPad

Calling from iPad Possible with Viber App – TechieLobang.com

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If you are having technical problem on using Viber, please provide as much information as you can: what device and OS you are using, is your device jailbroken iPhone or Android with custom ROM, what country and what mobile operator you are on, is the problem related to 3G or to WI-FI connection...
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  • Marcus

    It is so simple. Can’t believe I could not figure it myself.

    Thanks

    • Takaya

      I have viber installed on my phone.
      If I use my regular cell number to install viber on my iPad, will viber be able to differentiate between the two and know someone is messaging my iPad and not my phone?

      • http://www.viber.com Viber

        At this stage, one Viber number can be assigned to only one device simultaneously. This might change in the future, but we still don’t know when.

        In the meanwhile, you can register your iPad with a different phone number: your home number, an old cellphone number, family’s or friend’s.

  • sher311

    i cannot hear the ringer for incoming calls on my ipad… pls help

    • ViberTeam

      Is your iPad jailbroken?
      Are other similar apps able to play their ringer sound?

  • LWYC

    how to make a viber call to a ipod touch 4 user?

    • ViberTeam

      Hi,

      1. connect to WiFi from your iPad/iPod.
      2. download and install Viber app. when asked for your number, enter your regular cellphone's number, then confirm.
      3. an SMS message with the code will be sent to your regular cellular phone.
      4. take that code and use it in your iPad/iPod. Viber will then be activated, and you're good to go.

      * this means that if anyone dials your number on Viber, you will get the call on your iPad/iPod.

      • LWYC

        Thank you.

  • Alex

    I got an iPad that is connected to my home wireless network. Signal strength of my wifi in my ipad is almost full strength. However, viber application indicates poor signal strength, that's why it can't hear incoming voice call but it got a clear outgoing voice call.

    • ViberTeam

      Did you make sure the other side is connected to a high-speed WiFi connection as well?

      Anyway – please try using your Viber on a different WiFi connection in order to pinpoint the source of the problem, and let me know of the results.

      • Alex

        I am usiing a droid x on the other side via a 3G connection. My Droid X has been tested by calling an iPhone with a 3G connection.

  • ViberTeam

    Even if 3G worked, it still doesn't mean the WiFi connection is good.
    Please perform the test I suggested, and it'll help us pinpoint the source of the problem.

    • Alex

      I tried using the iPad again on the same WiFi network. It is working fine now, having a moderate to excellent strength. I can now hear the incoming voice.

      Is there a minimum requirement for a upload and download internet speed?
      Do i need at least a Wireless N or Wireless G router is ok?

      I am asking because a friend of mine is also having the same problem as i have before.

      • ViberTeam

        There is no special requirement for the wireless type, but in general, as long as the connection bandwidth and speed is higher, so will the quality of the Viber call be higher.

        This is why using Viber on 3G may be disrupted at times (because of the low-quality of the network), but WiFi connections are usually clear and without a problem.

  • Zitoon

    Hello !
    Viber was working on my Android phone.
    In order to activate it on my iPad wifi (not 3g), i received my activation code on myAndqroid phone.
    Viber is now activated on my iPad and working fine, but my account on my phone is disabled….
    How can I activate Viber on the 2 machines, with only 1 phone number ?

    • ViberTeam

      Unfortunately that's not possible :(
      Only 1 Viber number can be assigned to 1 device. In order to use Viber on both, you'll have to register your iPad with some other number (a friend's number, family's, an old cell phone, etc.)

  • Ivan Ooi

    I would like to have same Viber account on two different devices. I don't mind when I activate on tablet, it auto disable phone account.

    • ViberTeam

      Unfortunately that's not possible :(
      Only 1 Viber number can be assigned to 1 device. In order to use Viber on both, you'll have to register your iPad with some other number (a friend's number, family's, an old cell phone, etc.)

  • Marc57

    I'm going to be crazy: a friend of mine and myself have both an iPod touch bought a couple of days ago. On his device, no problem to configure Viber, it's working perfectly but on my one, impossible to receive the code. I entered my cellphone's number but nothing happends after hitting the "continue" button, it looks like this "continue" button is not active. I checked and the Notifications are ON.
    Precisions: the iPod is not jailbreaked and it's strangely working with my iPad.
    So what can / do I have to do to activate it on the iPod touch?

    • ViberTeam

      A "stuck" Continue button is at most cases a problem with Push Notifications, and that is almost always the result of a Jailbroken iPod. Are you sure it's not jailbroken?

      • Marc57

        Yes I'm sure it's not jailbroken, I just bought it yesterday and started to install some applications. As explained before, it's working on my iPad, so I used an other cellphone's number for the iPod to be sure to not have a conflict, but without success.
        Just an additionally information: the iPad and iPod are both synchronized on the same laptop with the same account. Can this be a reason of the issue?

        • ViberTeam

          Hmm….
          This *could* be the reason, but we haven't encountered such a problem before.

          We will look into it and test a similar scenario here in our labs. In the meanwhile, I suggest you contact our support team at http://support.viber.com and emphasize that your iPod is NOT jailbroken when describing the problem.

          And btw – what are the exact hardware and OS versions of your iPod and iPad?

          Thank you.

          • Worldpeace_108

            Hi I faced the same problem as Marc57 above. I juz bought an iPad2 with the latest iOS and latest version of viber but mine too stuck at the continue button. I had write to ur support team earlier today regarding my problem and my iPad is NOT jail broken. Do u have a solution for me? Thanx…

          • http://www.viber.com Viber

            As specified in our support forums, Viber does not *fully* support iPad and iPod. The stuck continue button issue is at 90% of the cases related to the fact that they’re Jailbroken, but if not – there’s not much we can offer :(

          • Burhan

            Hi ihave iphone and i am stuck with notification and contnue issue same as up
            Sys. 4S – IOS5 no jailbrack
            Pls help thanks

          • http://www.viber.com Viber

            @Burhan –
            First, please follow the instructions on this link: http://bit.ly/t3yIBb
            If it still doesn’t work, please contact our support team and elaborate on the problem: http://support.viber.com

  • Peggy

    Does viber recognise email address: have viber in my ipad but I only have data plan in my ipad? Please help

    • ViberTeam

      No, Viber cannot be registered via email.
      However, here are instructions on how to install Viber on your iPad:

      1. connect to WiFi from your iPad/iPod.
      2. download and install Viber app. when asked for your number, enter your regular cellphone's number, then confirm.
      3. an SMS message with the code will be sent to your regular cellular phone.
      4. take that code and use it in your iPad/iPod. Viber will then be activated, and you're good to go.

      * this means that if anyone dials your number on Viber, you will get the call on your iPad/iPod.

  • systemed

    stating that "Only 1 Viber number can be assigned to 1 device. In order to use Viber on both, you'll have to register your iPad with some other number (a friend's number, family's, an old cell phone, etc.)" i guess this means that in order 2 receive calls on my 2nd device (in the present case an ipad wifi 3g 64gb) i would then need 2 communicate the number of the other device used 4 the activation 2 my contacts & not the actual number of my ipad correct ?
    on the other hand when i click on the function 2 receive a call w/ the activation code from my ipad i don't get any call : is that normal ?
    thanx 4 ur answers …

    • ViberTeam

      I'm not sure I understood your question fully..
      The number you register your iPad with is the number that will be dialed (through Viber!) in order to call your iPad, and the number that will show when you call (through Viber!) from your iPad.

      If your iPad 3G has its own SIM card (and thus – its own cellular number), then simply type in that number when you register Viber in your iPad, and the SMS will actually be received directly to your iPad, thus your Viber number will be your genuine cellular number of your iPad.

      • systemed

        that's exactly what i meant, if i register my ipad w/ some other number (belonging 2 a friend etc) i would then need 2 give that number 2 my contacts who obviously don't have it since it's not my number if i want them 2 b able 2 call me …
        regarding my ipad having its own sim card that's what i'm telling u, when i register the ipad & type my genuine cellular number i don't receive any sms & if i click on the "no code?" button i don't get any call either !!! did the operation several times w/ same negative effect … any idea why ?

        • ViberTeam

          What most people do is register with their home numbers (landline), so the Viber number is associated with them.

          The fact that you don't get the SMS actually has nothing to do with the fact that you're trying to register using an iPad. It's purely coincidental.

          Try to remove Viber, wait 24 hours, and reinstall.
          If it still doesn't work, reply back to me and tell me what country you are located in, and which cellular provider you are connected to.

          • systemed

            yes but how shall i receive a sms if i use my landline number ?
            not only i'm not getting the sms but i'm not getting any call either !
            just tried once again but now looks like there's a problem on viber's side since this is the message i get : "An error has occurred during the Viber activation process. Make sure you entered the correct Phone number. To enter a new number click here."
            will do as u say & remove viber before trying installing again tomorrow …

          • ViberTeam

            You can write your landline number in registration, then after that click the "No Code" button and wait for the auto-call to be received at your home phone.

            OK, I'll be waiting for your report.

          • systemed

            well after waiting 4 24h & reinstalling viber still no luck : no sms received & no call either when clicking the 'no code?' button !
            i'm in france & my network operator is sfr …
            awaiting a solution; thanx

          • systemed

            yoohoo, any1 there ???

          • ViberTeam

            Sorry for the delayed response.

            Please contact us via email so we can test this issue further:
            XXXXXXXXXX

  • Gary Hoson

    Ii have downloaded viber to my iPad 2 and can't send text messages via viber. Is there an easy answer to this issue?

    • ViberTeam

      What error are you getting exactly?
      Also – did you try removing Viber and reinstalling?

  • Gary Hoson

    I am in Australia,telstra is my carrier my iPad is not locked.

    • ViberTeam

      See response above.

  • Malou

    I have installed viber in my iPhone 3GS(Phil) and so is my sister in new York. But she doesn't have the viber icon on my contacts and when I tried calling her the prompt will read she's not registered and the same goes with her I'm not registered. Though there are people in my contacts with the icon viber acrossed their names whom I successfully send msgs and called. I tried uninstaling and installing I have d same results. I have globe as my operator not sure with my sister mine is jailbroken I think hers is not

    • ViberTeam

      Does she have other contacts whom she sees as Viber contacts just fine? (and able to call, text them… etc.)

      Try the following workaround (both of you) –

      Enter Viber and find a person you know has Viber in the "All" contact list. Enter his details, change a digit, save and exit. Then enter his contact again, change the digit back (to the original, correct number), save and exit. Wait about 10 minutes and see if he's recognized as a Viber user now.

      If it doesn't work, please try manually dialing the number in its FULL format (including the "+" sign, the country code, area code, etc.)

  • Rampage

    I have Viber installed on my Ipad 2 and im connected to my wifi network but when i enter my number and hit continue it just stop working for about a minute and then gives me this messege: “An internet connection is required to set up Viber. Check your connection and try again. The operation couldn’t be completed. (HTTP error 503.)

    No my ipad is not jailbroken i am sure and the internet is working perfectly on safari and all the other apps that use internet are working too.HELP

    • ViberTeam

      1. Please take your iPad2 to a different WiFi network, in order to isolate the problem. Does it work there?
      2. Did you try removing Viber, waiting 24 hours, and reinstalling?
      3. Did you check if your WiFi network is behind a router or a firewall, that might cause such block of ports?

  • Jag

    I hv an viber on my iPhone 3GS and my gf has on her iPod 4th generation. ..while having conversation …sometimes viber on her iPod starts ringing in bw ….and it doesn't go away ..she has installed viber again but problem is still there??any solution??..thanx

    • ViberTeam

      We're not sure we understood the problem…
      1. Could you please think and test the exact scenario of this problem? (so we try and reproduce it here).
      2. Does this problem happen to her with other people she calls? Does it happen to you with other people?
      3. Did she trying using Viber when connected to a different WiFi network, in order to isolate the problem?

    • Jcass

      I have had the same issue while talking on my iTouch 4th gen to an iPhone 4. While talking after a while, Viber begins ringing and won’t stop (even after I end the call). This has happened to me now on three seperate occasions. Does anyone know what is causing this?

      • http://www.viber.com Viber

        We are looking into this problem and hoping to find a solution soon. We are going to release a new version quite soon (a few weeks hopefully) and we recommend you to try it out and see if it solves your problem.

  • Nick

    Hi,
    I have installed viber on my device ,but it always auto deactive my viber account after several hours ,I do not installed viber with other device / phone number ,do you have any idea about the problem ? Thanks!!!

    • ViberTeam

      What country are you located, and which cellular network?
      What device are you using?

      Also – please try registering Viber with a different number (for example – a friend's, family's, etc.). See if the problem still happens with a different number on your same device.

  • Ballack 1992

    hi, i have installed viber on my ipod touch and my friend installed it on his iphone 4 but on my ipod the viber icon doesn’t appear on his name and on his device the viber icon appear on my name but he can’t call me

    • http://www.viber.com Viber

      Is he the only one whose contact is not recognized as a Viber users? (does it work with all of your other contacts?)

      Please try the following workaround:

      Enter Viber and find a person you know has Viber in the “All” contact list. Enter his details, change a digit, save and exit. Then enter his contact again, change the digit back (to the original, correct number), save and exit. Wait about 10 minutes and see if he’s recognized as a Viber user now.

      If it doesn’t work, please try manually dialing the number in its FULL format (including the “+” sign, the country code, area code, etc.)

  • inti

    hi,i can’t received access code?? for iphone 4 and ipad 2

    • http://www.viber.com Viber

      Please remove Viber, wait 24 hours, and try again.
      If it still doesn’t work, please specify your country and cellular provider.

  • takaya

    I have viber installed on my phone.
    If I use my regular cell number to install viber on my iPad, will viber be able to differentiate between the two and know someone is messaging my iPad and not my phone?

    • http://www.viber.com Viber

      At this stage, one Viber number can be assigned to only one device simultaneously. This might change in the future, but we still don’t know when.

      In the meanwhile, you can register your iPad with a different phone number: your home number, an old cellphone number, family’s or friend’s.

  • vince

    Hi..this is what happened, i had viber installed in my ipad,worked fine but i wanted another to be registered in the same ipad so i deactivated the viber a/c and got another number registered in the same ipad..now when i tried to use the first number (the one which i deactivated) i can’t get the code either..does it mean i can’t use viber for this number forever ..please do clarify this

    • http://www.viber.com Viber

      Hi Vince,
      In general, you should have no problem registering with the same number again.

      You need to deactivate the current number, remove Viber, wait 24 hours, and reinstall. You should then write the old number again, and receive the SMS (or try the automated call).

  • Hum_2no

    i download viber on my iphone on viber setup when i enter my country code and my cell number after that i cant click on continue button help me plz..

  • shielairma_armea

    I am using an iPad2, i was able to download Viber, i tried to register using my UAE mobile number, I got the code but when i tried to enter it, it doesnt work, i am getting an error

    • http://www.viber.com Viber

      The UAE decided to block Viber, this is why you are getting the error. Unfortunately there is nothing we can do about it :(
      Try contacting Etisalat (or the authorities) and ask for the reason for this block.

      Alternately, you can try using a VPN connection. For more details, google it and find more people in the UAE who will guide you how to do it, or check out this link: http://talkfree7.blogspot.com/2011/01/voip-blocked-try-viber-uae-free-call.html

  • Sharonthian

    I had installed viber for my ipod touch (4th generation), I have problem of getting started, although I have entered my phone number and pressed continue, the continue button just don’t work. While my friends can setup viber on their ipod successfully, is there any help?

  • 2321

    I installed viber in my Galaxy phone and I entered my phone number then I receive the code and put it in viber but I can’t call anyone and I don’t see the ones that have viber as well , I’m from UAE does that means that it’s blocked and I can’t use it ?

    • http://www.viber.com Viber

      The UAE decided to block Viber, this is why you are getting the error. Unfortunately there is nothing we can do about it :(
      Try contacting Etisalat (or the authorities) and ask for the reason for this block.

      Alternately, you can try using a VPN connection. For more details, google it and find more people in the UAE who will guide you how to do it, or check out this link: http://talkfree7.blogspot.com/2011/01/voip-blocked-try-viber-uae-free-call.html

  • Vicky_gab

    Im from colombia and i have an ipod touch. Ive installed. Viber correctly but it doesnt recognize my contacts which i know they have the app. What can i do?

    • http://www.viber.com Viber

      Enter Viber and find a person you know has Viber in the “All” contact list. Enter his details, change a digit, save and exit. Then enter his contact again, change the digit back (to the original, correct number), save and exit. Wait about 10 minutes and see if he’s recognized as a Viber user now.

      If it doesn’t work, please go to Viber’s DialPad and try to manually dial the number in its FULL format (including the “+” sign, the country code, area code, etc.)

  • yung

    How can i download viber for blackberry?

    • http://www.viber.com Viber

      Viber for Blackberry is in the works, but we don’t know exactly when it will be ready. The reason for the delay is that Blackberry is much more technologically complex than iPhone or Android (it doesn’t support VoIP basically).

      We started putting more focus on it in the past few weeks, and it’s getting closer and closer now. It should take UP TO a few months (probably less).

  • Mahhousha

    I installed the viber on my iPad it works fine, but my friends are not recognizing me as viber user, though I’m able to call the viber users , help

    • http://www.viber.com Viber

      Please tell your friends to follow this workaround:

      Enter Viber and find a person you know has Viber in the “All” contact list. Enter his details, change a digit, save and exit. Then enter his contact again, change the digit back (to the original, correct number), save and exit. Wait about 10 minutes and see if he’s recognized as a Viber user now.

      If it doesn’t work, please go to Viber’s DialPad and try to manually dial the number in its FULL format (including the “+” sign, the country code, area code, etc.)

    • Ben Foo

      I am in australia. I can’t get viber to work on my ipad2. I have 3G on myiPad. I could not get an access code perhaps because viber cannot recognize the mobile number on my iPad and could not SMS me the access code. Anyone can help?

      Ben

      • http://www.viber.com Viber

        Hi,

        1. connect to WiFi from your iPad/iPod.
        2. download and install Viber app. when asked for your number, enter your regular cellphone’s number, then confirm.
        3. an SMS message with the code will be sent to your regular cellular phone.
        4. take that code and use it in your iPad/iPod. Viber will then be activated, and you’re good to go.

        * this means that if anyone dials your number on Viber, you will get the call on your iPad/iPod.

    • http://www.viber.com Viber

      Tell your friends to try to do the following:
      Enter Viber and find the person you know has Viber in the “All” contact list. Enter his details, change a digit, save and exit. Then enter his contact again, change the digit back (to the original, correct number), save and exit. Wait about 10 minutes and see if he’s recognized as a Viber user now.

      If it doesn’t work, please go to Viber’s DialPad and try to manually dial the number in its FULL format (including the “+” sign, the country code, area code, etc.)

  • Relish2marvel

    Hi I m In Oman, i have installed viber oadiposead 2 but when I dial some numr it says no Internet connection. even when I’m connected to wi fi.what can be the possible reason?

    • http://www.viber.com Viber

      Is either of the WiFi networks both sides are using are behind a router or a Firewall?

      In order to use Viber behind a firewall, make sure the following ports are open (ingoing AND outgoing):
      TCP: 5242 + 4244
      UDP: 5243 + 9785

  • Gaijin94

    My children dont have cell phones but want to set up Viber on their iPod Touchs.
    Can they set Viber on their iPods without a cell number of their own?

    • http://www.viber.com Viber

      Since the access code is sent to the telephone number which you’re registering, you must have this number activated in order to receive the access code. This can also be a temporary number, used only for the setup of Viber. e.g. phone card, landline etc.

  • Cre10

    I have a itouch and I have installed viber, got the code. The problem is that when I make a call the receiver can not hear me but I can hear them clearly. Why is this? I have tried headphones and the loud speaker still no sound. Could you please help.

  • Auntycurry

    Hi, how long does it take for the access code to be sent via a landline?
    I hv just downloaded Viber into my ipad, n had used my home number to register. i understand I should be receiving a call with the access code? Just wondering how long should I wait.

    Thanks.

    • http://www.viber.com Viber

      It should be received within few minutes.

  • Auntycurry

    Got my access code, but in my contact list, those with viber doesnt have an icon next to their names. When I try calling them, it says they dont hv viber installed. When they try to call me, it says on their iphones that I dont have viber installed. So strange. Maybe viber really doesnt work well on ipad.
    Any suggestions?

  • Auntycurry

    Figured it out n got it working. Yayyy…

    • http://www.viber.com Viber

      Happy to hear that!
      If you have any more questions please visit our support site at: http://helpme.viber.com
      Have a great Viber day :)

  • JoePJ10000

    Hi. Do you still attend to release an iPad Viber app that will run on both the iPad and iPhone like iMessage/FaceTime do? I love Viber but I find it frustrating it only works on one device.

    • http://www.viber.com Viber

      It’s being discussed for future releases, don’t know exactly when yet. :)

  • Dean

    Hi There.
    i have viber installed on my iphone 4. It has been working brilliantly but the sound has suddenly stopped working on calls and the only way i can hear the other persons voice is by putting it on load speaker which obviously is not good when in company!
    I have tried re-installing and this has failed. The phone is not jailbroken. Any ideas??

  • Dean

    anybody there???? Hello viber!!! I have contacted your support team yesterday and got no reply and no reply on here either, come on viber have you ever heard of customer service??

    • http://www.viber.com Viber

      Hi Dean,
      Are you sure you have filled the ticket form correctly?
      Please try again via this link: http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1
      and make sure you have filled in all the details required.

      Our support team will be happy to assist you ASAP.
      Thanks,
      Viber Team

  • mystified

    i installed viber on my 1st gen IPAD but it doesn’t even allow me to enter my phone number. I hit the continue key….but it doesn’t move from the registration page.

    • http://www.viber.com Viber

      Hi @mystified, please contact our support team at: http://helpme.viber.com and provide them with the details of the issue.

  • csx

    i have the first ipod touch (the one without the camra) and i downloaded viber i can text people , i can ring them but when its in call i cant hear anything or the person on the other line cant hear me .. i know its like this because the ipod i have doesnt have a speaker at the bottom of it like the iphone or the new ipod touch does.
    Is there any other viber i can download to i can ring people and hear them and they can hear me??

    • Funch

      Try using a pair of headphones that have an inbuilt microphone – like the ones that come with the iphone…that should help.

  • Minegel_09

    does it works on ipod touch 2nd gen?

    • http://www.viber.com Viber

      Viber officially supports iPod 3G and above. It might work (you should try and install and see what happens), but we can’t offer official suppot :(

  • MOBM

    is the new iPhone 4s supported – for some reaseon viber doesnt work properly on my 4s

    • http://www.viber.com Viber

      What exactly is the error you are getting? Please contact us at ittai@viber.com and elaborate on the problem. We care very much for Viber’s integration with the new iPhone 4Gs and we would like to get a detailed report from you.

      Thank you.

  • Bev

    Just downloaded viber to ipad 2, put in my mobile phone no…didn’t get sms so typed in no code? my phone rang, gave me a code, but it didn’t accept the code…just keeps saying an error has occurred during activation…have checked the no. I put in is right? What else can I do?

    • jkfa

      the keep on receiving the same error message. how do we go about this?

      • http://www.viber.com Viber

        Please try removing Viber, wait 24 hours (at least), then try to reinstall. If it still doesn’t work, contact our support team at http://support.viber.com

  • ms

    I got the same error. My viber (the old version) suddenly stopped working and I upgraded viber. When I entered my number no sms was sent. I deleted the viber (the upgraded) and downloaded it again. The same just happened. When pressing no code. I got a call that gave me a code that did not work. Furthermore, my wife has the same problem with her viber (old version). I told her not to do anything. Lets see what will happen with mine.

    • http://www.viber.com Viber

      Please try removing Viber, wait 24 hours (at least), then try to reinstall. If it still doesn’t work, contact our support team at http://support.viber.com

  • Adonoher

    Just installed on ipad2 wifi , used my mobile number to receive the code, entered it and accepted the code, can make vibes calls and can hear the other person crystal clear, can send messages and images BUT the other person can’t hear me…,any ideas

    • http://www.viber.com Viber

      1. Did you make sure both sides are using the latest version of Viber?
      2. Did you try testing a Viber call with another person? Maybe it’s a specific problem with your friend’s phone.
      3. Did you try using Viber on a different Wifi network in order to identify the problem?

  • Arvindrathnam

    I hav installed viber on the iPad 2 but when the call is received at the other end it disconnects automatically. What is the reason 4 this?

    • http://www.viber.com Viber

      The WiFi network you are using (or the other side) might be blocked.
      Please have both sides try connecting to different WiFi networks and see if that solves the problem.

      Also, make sure the following ports are open in your own networks (ingoing AND outgoing):
      TCP: 5242 + 4244
      UDP: 5243 + 9785

  • Iceman79_kenneth

    Cant invite people and cant add contacts. Do help

    • http://www.viber.com Viber

      Please contact us at ittai@viber.com and elaborate on the problem.
      We’re trying to find the source for this problem and still didn’t manage to do so, and hopefully with you help it will be possible.

  • Allsopp

    I have installed viber on my sons I pod touch II, before the OS 5 release it worked fine, now it doesn’t work at all…any ideas? You start the app, the screen goes blank, Viber doesn’t show on the screen, and the screen returns to “normal”. Viber is running in the bacjground however, as it is in the lower menu when you open it…any ideas?

    • http://www.viber.com Viber

      I understand that your son has an iPod-Touch 2G?
      Unfortunately, Viber only supports iPod-Touch 3G and above.

  • Veronica

    Hi,
    I installed Viber on my iTouch a few months ago prior to the recent two updates and I was able to hear a ring when someone called me even if I didn’t have my ear buds plugged into the iTouch. Now, when someone is calling and I don’t have my ear buds in, I can’t hear a ring when people are calling me…is there any way to fix this?

    thanks.

    • http://www.viber.com Viber

      When someone calls you, you see the notification of the call, but simply can’t hear Viber’s ringtone?

  • Robinson Lesley

    I have Viber on my IPAD . Last night 17 outgoing calls were made while we were all sleeping . The recipient was very cross over being called every half hour or so in the middle of the night . Is there a way of disaabling what seems to be an autodial function?

    • http://www.viber.com Viber

      This is a bug, and we are aware of it.
      It should be fully fixed in the upcoming new version – 2.1.3

      Once available, please install it (on both sides) and see if the problem persists.

    • http://www.viber.com Viber

      Hi Robinson.
      We would like to get more information from you in order to make sure we fully understand the source of this problem. Could you please contact us via email at ittai@viber.com ?

      Thank you,
      the Viber Team

  • Tipper Broughton

    Installed Viber on both of my sons iPods last night. Used my cell number for one and my home telephone number for the other.
    Will either lines occur charges for texting or calling one another? I am really ignorant about how this works…….

    • http://www.viber.com Viber

      Nope.
      Viber text messages and calls between Viber users are completely free, and since you’re using Viber on 2 iPods (WiFi connection), then you shouldn’t also worry about 3G data charges (cellular).

      In short – it’s free. So enjoy! :)

  • Pexlator

    But a message comes up saying something about notifications im using iPod touch 5.0 please help

    • http://www.viber.com Viber

      When do you get this message? When you try to register?

      • Pexlator

        Yes

      • Pexlator

        Yes I do get the message when I try to register

        • http://www.viber.com Viber

          I apologize for my delayed response.

          A new version of Viber (2.1.3) is about to be released soon – hopefully several days. When available on AppStore, please try it out and see if it solves the problem, and if not – we’d appreciate if you could report back so we can look into it.

          • Pexlator

            Thank you

      • Pexlator

        Please answer me

  • Arjun

    i am not able to call using viber through wireless, we have better speed of wireless. how much speed required for calling

    • http://www.viber.com Viber

      What problem exactly are you experiencing trying to use Viber on your WiFi network?

  • john

    when i try to use viber on ipod touch it always comes as busy when i dial a number

    • http://www.viber.com Viber

      1. Did you try dialing a few different numbers? Is the problem identical with everyone?
      2. Did you make sure all your contacts have the latest version of Viber installed?
      3. Did you using Viber when connected to different WiFi networks?

  • Junaid

    I have downloaded viber on my I pad but when i am entering my number for SMS it is showing viber cannot access push notification. plz help

    • Pexlator

      I have the same prob

      • http://www.viber.com Viber

        Please see our response above.

    • http://www.viber.com Viber

      Viber 2.1.3 is coming up soon, and some Push Notification issues are fixed on it. When available in AppStore (hopefully sometime this week), please try it out and let us know if it solves your problem or not.

  • jonathan

    Hello,

    I’ve managed to install viber on my itouch4 and have opened the ports TCP and UDP as you have recommended. i am able to make the call, but the receiving end can’t hear me.

    any solutions?

    • http://www.viber.com Viber

      1. Did you make sure the other side’s network is not blocked as well?
      2. Did you make sure to open all of Viber’s ports?

      TCP: 5242 + 4244
      UDP: 5243 + 9785

      3. Does this problem occur only with that friend, or with all of your other contacts as well?

      • Jonathan

        Hello,

        Thanks for the reply. I’ve only tried it with one contact so far. And my friend isn’t using wifi to connect to viber, she using a 3G network.

        • http://www.viber.com Viber

          What 3G network is she using? In what country and which cellular network?

          It will be helpful if you tried using Viber with other contacts in order to pinpoint the source of the problem.

  • Midnightmood

    What do i do when i can not hear the ring of an incoming call in the viber in my ipad2.thanks

    • http://www.viber.com Viber

      1. Is your iPad2 jailbroken?
      2. Did you make sure all of your Push Notification settings for Viber are enabled?

      • Midnightmood

        All my push notification settings for viber are enabled. I have installous and i do not know if that makes it jailbroken. But i did not take it to anybody to jail break it. I update everything that apple requests me too. Thank you for your help. I hope i could still get the sound back. I could hear my own ring if i dial somebody’s number in viber though.

        • http://www.viber.com Viber

          Having Installous means your iPad is jailbroken (it means you also have Cydia).

          The cause of the problem might be the fact that your iPhone is unlocked or jailbroken, and that interferes with Push Notifications in your iPhone. We’ve heard that some of our users fixed this problem using something called “Push Doctor”, but this is *NOT* an official solution from Viber Media.

          Otherwise, you can contact our support team at http://support.viber.com

  • Van Nguyenthituong

    What should I do when the other side (iPhone4) cannot hear me(ipad2).?

    • http://www.viber.com Viber

      1. Is your iPhone4 jailbroken?
      2. What version of iOS are you using?
      3. Did you try using Viber when connected to different WiFi networks?

    • Tyuvx

      because u r a vietnamese chick

  • tina

    tried it but when i enter the code, it says “”you have entered an invalid code”
    pls help!

    • http://www.viber.com Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • Raj

    Hi, i was wondering when is the viber apps. for blackberry phones be launched?

    • http://www.viber.com Viber

      We’re doing our best so Viber for BB is ready as soon as possible, but we also want to make sure we release a finished product that’s been properly tested for bugs and problems, so giving an exact release date is unfortunately not yet possible.

      Once we have news, we will announce it here on our Facebook page. We promise ;)

  • Olive

    Hi, When the message sent is showed “delivered”, does it mean the receiver is in an environment that with 3G or wi-fi and a new message notice should be showed in the receiver’s phone?
    thanks!

    • http://www.viber.com Viber

      Yep, exactly right :)

  • Elsa

    i jst downloaded the newest version of viber onto my ipad. i live in the philippines and im able to text with ppl with viber in the philippines and in the states. the only problem is when i call them, it rings but when they pick up i cant hear them.and wen they call me, they say it hangs up all of a sudden wen i answer. please help

    • http://www.viber.com Viber

      Please make sure neither you nor your friend are connected to networks that might be blocking Viber (for example – a router running a firewall).

      1. First, please try uninstalling and reinstalling Viber when connected to different WiFi networks.
      2. Also, please make sure the following ports are enabled on your routers:
      TCP: 5242 + 4244
      UDP: 5243 + 9785

      (if you are not sure how to enable ports, contact your router manufacturer)

  • john

    i have installed viber on my ipod touch. but if my friends with viber want to call me what number they have to dial?

    • http://www.viber.com Viber

      What number have you registered with?
      They need to call you on the number with which you activated Viber on your iPod.

  • john

    Hi, i am calling my brother in germany using viber on my i phone 4. but some times if there is no net connection and data,it says viber friend is not available, place a regular call through your carrier. then if i press on continue that will be an international call through my carrier,which will be expensive. is there any way to stop this message coming(in setting) other than press cancel because i dont want to make a normal call whel i use viber. thanks.

    • http://www.viber.com Viber

      Many users find this option very useful, so at this stage we don’t plan to completely remove it.

      However, the warning message itself is what makes sure you don’t “accidentally” make an international call.

      By the way – if your brother in Germany has Viber installed, but he’s simply not connected to the internet, Viber should still ring on your side, as if it’s just a regular missed Viber call (it shouldn’t switch to normal call automatically).

  • Garciajim

    Hi i reinstalled viber cause i changed my mobile number. Problem now is that it says messages delivered and received but other party doent see anything. All contacts are seen so I’m sure it works already but cant seem to sen messages out. What sould i do?

    • http://www.viber.com Viber

      Please have both sides reboot their phones, then try to send each other Viber messages again. Does it work now?

      If not, test Viber on a few different WiFi networks. Does the problem still occur?

  • speaklevel

    Just tried to register on an IPAD2. When we try to send the SMS number (another phone), there’s a message about “push notifications”. Well – they are switched on. Tried again – same result. Its wifi/3G IPad, but theres no sim card installed. Could that be a problem? It is with Imeassage and facetime, cause they to send a sms to register.

    • http://www.viber.com Viber

      After activating Viber, you can use it on WiFi only – so that’s not the source of the problem.

      Is your iPad2 jailbroken?

  • Tom

    Using Viber on ipod touch 1G, never thought i would use it again. :)

    When i sent a message to one of my contact and it says “sent”, does the person get the push notification and then check the message so i will get a “delivered” status next to the message? Not sure if the message gets noticed once i get that “sent” status next to a message.

    Can someone shed some light on this?

    Thanks. :)

    • http://www.viber.com Viber

      Only when you see “Delivered” on your side, it means the other side received the message successfully.

      By the way, please note that Viber does not officially support iPod-Touch 1G, so you might encounter problems using Viber. If you don’t – that’s great, and enjoy :)

      • Tom

        ok, thanks for the reply. ;)

        I have no problems with my ipod touch 1G, i get all messages and push notifications. Too bad teh 1G can’t make calls though…

  • Tiana

    What if you don’t have a phone but you still want to use it? Can u use your email address instead of your phone number?

    • http://www.viber.com Viber

      Unfortunately not. If you have a device that can install Viber, but it can’t receive the SMS or our callback, then you need to use your cellphone and then Viber will have its identity the same as the phone with which you registered.

  • Tabeasiebrecht

    a friend of mine uses viber but on my i pod it says that I should invite him. Is this a problem cause i use an ipod or can I do anything?

    • http://www.viber.com Viber

      Open Viber and find a person you know who has Viber in the “All” contact list. To reboot synchronization, change a digit, save and exit the contact list. Open contact again, change the digit back to the original, correct number, save and exit. Wait for approximately 10 minutes and see if the contact is now recognized as a Viber user.

      If this doesn’t work, please enter Viber’s DialPad and try to manually dial the number in its FULL format (including the “+” sign, the country code, area code, etc.)

      If none of the above worked, please contact our support team at: http://helpme.viber.com

    • Stephanie Zailah

      Hey me too I have the same problem!

  • Lizzie

    I have set up my FaceTime on my ipad2 my friend and l can get messages from her and she can get them from me . But when we call there not coming thou , l can hear it ringing to her but she can’t hear it . Can someone help plz .

    • http://www.viber.com Viber

      Is this a Viber problem or a FaceTime problem?

  • Michellefrench12

    When I go to install vibe it says pay bill but it’s free and it won’t
    Let me passed the amount for bill, I’m trying everything to
    Install vibe, it’s just not working? I need help

    • http://www.viber.com Viber

      Viber is a free app – there’s no need for billing info.
      All you need is to open a free AppleID, and with this you can download all free apps (including Viber).

  • Stephanie Zailah

    I really like viber,but I don’t have phone number!

    • http://www.viber.com Viber

      Unfortunately Viber requires a one-time activation with a real phone number in order to verify that you are indeed the phone number holder.

      Use your home phone number, a friend’s or family’s, and then Viber is activated and ready :)

  • Luke

    While traveling around the world, Viber on my iPad was perfect. It kept me in touch with people I needed to communicate with, and I encouraged a number of people to join. Since I came back to the US, though, it’s not working right on my iPad. I don’t want to put it back on my iPhone because it’s much more useful on the iPad, actually. Anyway — I get SMS messages — they show up in the banner — but then they’re gone when I go to Viber. I keep Viber in the background, and have even redownloaded it and reinstalled it. It still happens. I’m having people move to iMessage instead, since i need to get their texts. But is there a solution to the problem (or an iPad version coming soon)?

    • http://www.viber.com Viber

      Hi Luke,
      The problem you are describing is actually known to us, and we’re working to fix it this very moment. We are hoping that it is fully fixed in our upcoming version 2.1.4 (coming to AppStore soon).

      We apologize for the temporary inconvenience :(

  • Jarred Taylor

    Just installed Viber on my ipod and activated successfully. When I select “Invite” to add contacts, nothing happens.

    • http://www.viber.com Viber

      That’s because the “Invite” option sends SMS to friends offering them to join Viber (but iPods cannot send SMS).

      Instead, simply add friends’ numbers who you know have Viber installed, and you will then be able to call and text them for free :)

  • Ketty-kraljica

    When I try to call my friend it always says hes busy :( and I cannot call him. PLEASE HELP!!

    • http://www.viber.com Viber

      Is he able to call you?
      Did you try rebooting both your phones then trying again?

  • Kajal88

    Hi, I just added viber to my itouch. I am able to send/receive text messages but when I make a phone call or recieve a phone call, i cannot hear the other person on the other line but they can hear my clearly. Please let me know what I can do to fix this!

    • http://www.viber.com Viber

      What devices do both of you have?

  • ehus

    i have ıpod touch 4 and ı try to work thıs viber app…ı dıd all steps , got the code to my celll phone then ı try to call my friends ı phone 4 but ıt saıs she do not have thıs app. and u should ınvıte ….ı say contınue but ı cant send message ıts error….can u hel me

    • http://www.viber.com Viber

      Please make sure neither you nor the other side are connected to networks that might be blocking Viber (for example – a router running a firewall).

      1. First, please try uninstalling and reinstalling Viber when connected to different WiFi networks. Are the contacts recognized now?
      2. Also, please make sure the following ports are enabled on your routers:
      TCP: 5242 + 4244
      UDP: 5243 + 9785

      (if you are not sure how to enable ports, contact your router manufacturer)

  • Sfdm1980

    Hi! I just like to ask & confirm if i have a pre paid or pay as you go phone, will it be deducted to my prepaid if i use viber? Pls reply, thanks!

    • http://www.viber.com Viber

      Viber uses the internet in order to function.
      If you use WiFi – it’s totally free, and will not use up your pre-paid account at all.

      If you use the cellular internet network (3G), then it might use up your data, but you’ll have to contact your cellular provider and verify this information with them (we have nothing to do with it).

  • Alimisreb

    Hello! is there any plan to launch Viber for Nokia?

    • http://www.viber.com Viber

      Viber for Symbian OS (Nokia’s platform) is under development. Once we have news, we’ll post updates on our Facebook page :)

      • VSharpe

        Will it be released on their Maemo OS?

        • http://www.viber.com Viber

          Unfortunately Viber for Maemo is not planned at this stage :(

          If we have news on that, we will post it on our Facebook page.

  • Daniel

    can you actually talk because when i use skype on my ipod it says connect microphone even tho my microphone is built in to my headphones. i can hear them but they cant hear me. will this be the same for viber?

    • http://www.viber.com Viber

      Test it and see – hopefully all should be well.
      We would love to know how it went :)

  • Costangel91

    I tried to download the Viber onto my iPod and the activation code never got sent to my cell phone so I couldn’t use it on my iPod at all. I’m traveling abroad soon and I’m hoping this can work on my iPod before I leave..any way I can get help?

    • http://www.viber.com Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • esprito7

    hi, i have the latest ipod running IOS 5.i am able to send msges and receive calls but i am unable to call anyone.what happens is that my friends will only receive a miss call from me and their ipod/iphone will not ring.it becomes a miss call right away. pls help! i just got the white ipod a couple of days ago and i dont know whether there is a problem with my ipod or its a viber issue.thanks!

    • http://www.viber.com Viber

      This might be a problem with the WiFi network you are connected to.

      Please make sure neither you nor the other side are connected to networks that might be blocking Viber (for example – a router running a firewall).

      1. First, please try uninstalling and reinstalling Viber when connected to different WiFi networks. Does it work now?
      2. Also, please make sure the following ports are enabled on your routers:
      TCP: 5242 + 4244
      UDP: 5243 + 9785

      (if you are not sure how to enable ports, contact your router manufacturer)

  • Pandyajash

    Hi people I have the latest iOS 5.0.1 IPod touch. I don’t have a cell phone so I don’t know what to do , do I make up my own phone # ? Please helP me you guys

    • http://www.viber.com Viber

      You’ll need to activate Viber using *some* number, for example your home number, your cellphone number or a friend’s.

  • birdyy

    Hi! what causes for poor signal ? I tried to call a friend from another country but she can´t hear me really well..

    • http://www.viber.com Viber

      Either side of the conversation may be connected to a disrupted internet network. Please try testing Viber when both sides are connected to high-speed WiFi networks and see if the problem persists.

  • Piseyvicheth

    Hi! Now I have viber in my iOS 5.0.1 Ipod but I cannot invite friends. What can I do?

    • http://www.viber.com Viber

      Try to add them manually to your Viber contact list, and tell them (by other means) that they should install Viber so you could use it to call and text each other.

  • Mark Poldermans

    If I dont own a cell phone and therfore do not have a cell number, can I still use viber on my ipod touch?

    • http://www.viber.com Viber

      You need *some* real phone number in order to receive the SMS or the automated call. Once you register (for example – with your home number, or a friend’s number), you’ll then be able to use Viber only on WiFi through your iPod Touch.

  • Shadime2010

    hi guys i have ipod os 5
    and i installed viber, i got the msg and everything went well, i could call and receive msgs
    this worked for just one day
    and then i cant send msgs or call anyone anymore, i received a viber msg from a friend, i went to check,but i couldnt. they told me that i must update viber.but how?
    reinstalling it wont work.

    • http://www.viber.com Viber

      We are about to release a new version of Viber within the next several days (2.1.4)
      Once it’s available on AppStore, deactivate (through the “More” menu inside Viber) the application on both sides, and reinstall it from AppStore. Please let us know if the problem still occurs after the upgrade.

  • Adymerinazar

    can you please assist me which phone/tablet i should buy to use VIBER?
    i dont have 3G network or WI FI, in this situation what can be best for me to buy?
    Ady

    • http://www.viber.com Viber

      First, please check out our list of supported devices in our official HelpDesk: http://bit.ly/ukGVJ0

      Secondly, you can use Viber on WiFi-only devices without a problem. After activating Viber (by receiving an SMS or automated call from us with your activation code), Viber does not require any cellular reception anymore, and can work only on WiFi :)

  • Nicola

    On my iPod, I’ve had several people send me a message and I’ve not been able to see it, and only found out they’ve sent it at all because they told me. Why can’t I receive it?

    • http://www.viber.com Viber

      Did you make sure both sides have the latest version of Viber installed?

      Also, did you test Viber on a few different WiFi networks, in order to make sure that this is not the source of the problem?

  • Sama

    I’m not receiving the SMS for the code, what is the reason?
    There is a message that says iPad/iPod touch is not compatible with this app..
    What to do? Just delete it? I don’t want to because my friend has it :(
    Such a gd app!

    • http://www.viber.com Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • Ali_u_rulz

    hi, i dont have a phone and i have viber on my ipod, so if i use one of my family members numbers would the messages or calls go to their phone?

    • http://www.viber.com Viber

      No,
      It just means that your Viber number will be the same number with which you register, so if you call someone through Viber, or they call you, they will see your Viber number as your family member’s number.

      The calls and texts themselves will always arrive at your iPod, don’t worry ;)

  • Tony

    Why cant I hear people on viber using an Iphone 4 without using my headset?

    • http://www.viber.com Viber

      Is your iPhone Jailbroken?
      Have you tried rebooting your phone, or reinstalling Viber?

  • Girlie

    Hello
    I own an Ipod Touch and i tried to use Viber to talk to my boyfriend who lives abroad. I can use messages but when we try a call, we cannot hear each other. I’m using a WiFi connection and he uses 3G… What might be the problem ?

    • http://www.viber.com Viber

      There could be a few different reasons for this problem. In order to find problem, please provide us with the following details:

      1. First, please test it when both sides are connected to WiFi. Morever, check it on a few different WiFi networks, in order to make sure this isn’t an issue on a specific WiFi network.
      2. Secondly, please specify what countries both of you are located in, and which cellular networks.
      3. Lastly, please specify which devices you are using.

      • Girlie

        I own and i touch 1 and he has an iphone4 iOS4. he is in france and i’m in algeria. But it’s not the problem as he can use it easily with his parents (who live in algeria too)

        • http://www.viber.com Viber

          Then your WiFi network might be blocking Viber’s ports.

          1. First, please try uninstalling and reinstalling Viber when connected to different WiFi networks. Does it work now?
          2. Also, please make sure the following ports are enabled on your routers or firewalls:
          TCP: 5242 + 4244
          UDP: 5243 + 9785

          (if you are not sure how to enable ports, contact your router manufacturer)

  • Aaryagaurav

    I didnt get the codes via sms!

    • http://www.viber.com Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.

  • BaiXiu

    VIBER, I need help please… :( I’m using Ipod Touch 2G. I have installed and it I’m able to send and receive messages. I want to use the Free Calls feature. Will it work if I buy an Apple Remote Earphones with Mic?

    • http://www.viber.com Viber

      Unfortunately Vibet does not officially support iPod touch 2G, and that may be the reason for the problem.

      However, many users reported that Viber only works when an earpiece is connected to the iPod Touch. Try it out, and see if it helps/

  • Khayam

    hi, i am in OMAN and its blocked her, i am using samsung galaxy note, how i can unblock it ?

    • http://www.viber.com Viber

      The authorities in Oman have decided to block Viber in the whole country, and that is why you are experiencing this issue. Unfortunately there is not much we can do to help :(
      Try contacting the authorities and ask for the reason for this block.

      • Haileddt

        Why don’t you use a VPN?

  • cn

    i can’t open viber on my iphone anymore. the screen opens as a white screen then goes off the screen. i reinstalled it but it didnt work.

    • http://www.viber.com Viber

      Hi,
      what iPhone do you have? Which version of iOS?
      also, is your iphone jailbroken?

  • Williardmaquirang

    I am using Ipod touch 4g and already downloaded the application. When I try to key in my phone number it says “no push notification token”. I already enable the push notification of viber from the settings. also, several times, I delete and reinstall the app. Also turn on and off my ipod. Try the similar step several times, but still giving the error message. My friend who lives with me can use viber using her android phone. We use same router internet connection.

    what could be the possible solution ?

    • http://www.viber.com Viber

      The cause of this problem might be the fact that your iPod is jailbroken/hacktivated, and that interferes with Push Notifications in your iPhone. Our support team might be able to assist you further with this issue – please read this page in our official Help Desk: http://bit.ly/uRG1Dw

  • Mena

    I have an ipad 2 and the problem is that the other person cant hear me at all…i can hear the oth person
    Can you give mr an advice plssss

    • http://www.viber.com Viber

      Hi,
      This problem can have many different reasons.

      First – have you tested Viber when both you and the other sides are connected to a few different WiFi networks?
      Also – have you made sure this isn’t a problem with the other side’s device?

      Lastly – is your iPad2 jailbroken?

  • Charifelhamraoui

    hi everybody,
    I have samsung Galaxy S GT I9000, version 2.1.
    I installed viber, but i can not call anyone, I can just text people. each call fails.
    please help me

    • http://www.viber.com Viber

      It could be that your relatively old version of Android collides with Viber.
      Have you considered upgrading your Android version to a later version?

      Also – have you tested Viber on a few different WiFi networks, in order to eliminate the possibility that this is a network-related issue?

  • Guest.

    Viber isnt working, i send a text and it says delivered, but he says he never gets it. Same thing is happening on his end too, he sends a text , it says delivered, but i never get it . I have never had a problem with it til now… I am able to send texts to *other* people and they can reply; i do get the messages and can reply. He can also send texts to others and it goes through… Its just when we send viber texts to each other, Its says delivered,but me or him are able to get the messages .. Please help……! I have the Ipod Touch 4 generation . He has iphone 4s. I have tried using different WIFI. and have deleted viber , waited a day , then reinstall it. . Anything else i can do?

    • http://www.viber.com Viber

      Hi,

      Please make sure neither you nor the other side are connected to networks that might be blocking Viber (for example – a router running a firewall).

      1. First, please try uninstalling and reinstalling Viber when connected to different WiFi networks. Does it work now?
      2. Also, please make sure the following ports are enabled on your routers or firewalls:
      TCP: 5242 + 4244
      UDP: 5243 + 9785

      (if you are not sure how to enable ports, contact your router manufacturer)

  • HopeViberwillworkonMeego

    Hi is there any chance that Viber will work on my Samsung Galaxy Wifi 5.0? It’s just like an itouch but it’s an android device. It doesn’t have any simcard though..

    • http://www.viber.com Viber

      We haven’t thoroughly tested Viber on this specific device yet. You can check out our list of officially supported devices at: http://bit.ly/rqbZEw (there you may also find a direct link to download the app, in case you can’t find it in Market).

      However, in the meantime you can still download Viber, try it out and we would be happy to receive your feedback on how it works on your device so we could improve Viber accordingly.

  • ViberUser

    Hi, I have an iPad 3 and I installed Viber as I had done with my iPhone 3G. However, it comes up with a message about my push notifications being off despite it being on. Also, sometimes it says my iPad is not complatible and that Viber is working on the compatibility. Any tips as to what I have to do? Thanks in advance.

    • http://www.viber.com Viber

      Hi,

      Viber is not fully compatible with iPads and iPods, but it should still work relatively smoothly, and recognize that your Push Notifications are on.

      We invite you to contact our support team and let them know about this issue. Here’s a direct link: http://bit.ly/ukGVJ0

  • Rinagill1983

    I’m in Saudi Arabia having problem to call family in malaysia it only gives a miss call y is this happening

    • http://www.viber.com Viber

      Hi,
      I apologize for my delayed response.

      The problem you’re experiencing is occurring on both 3G and WiFi networks on Saudi Arabia?

      It could be that the network you are connected to is blocking Viber’s traffic.

      1. First, please try uninstalling and reinstalling Viber when connected to different a few WiFi networks (specifically – try to make sure those networks are connected to different ISPs). Is the problem the same on all of them.
      2. Also, please make sure the following ports are enabled on your routers or firewalls:
      TCP: 5242 + 4244
      UDP: 5243 + 9785

      (if you are not sure how to enable ports, contact your router manufacturer)

  • Lukasz

    Hi! I am using Viber on my iPad 3 and it used to work fine, but now my messages are not being delivered. I have Viber registered under the same number on my iPhone 4 if it makes any difference. Could you tell me what went wrong?

    • http://www.viber.com Viber

      One Viber number can be assigned to only 1 device simultaneously, so what you are describing doesn’t seem possible. Once you activate Viber with the same number on a second device, the first one automatically and immediately deactivates.

      About the message-sending problem, you might want tot est it in a few different WiFi networks, in order to find the source of the problem.

  • Shoffelner

    Okay so I use viber on my iPod touch and I only text other viber users, is it possible that the texts would appear on my phone bill? Because my phone bill said I sent 800 texts but my phone says I sent abOut 200, and viber is the only other way I message people.

    • http://www.viber.com Viber

      When using Viber on an iPod, you can only be using WiFi networks. Because of that, you couldn’t have been charged for your data by your cellular company, so the text messages you saw on your phone bill had nothing to do with Viber, for sure ;)

  • An002

    Hi,

    I have been using Viber in Ipod touch 4th generation. Till date i have no problem in calling. But when I am calling my friend who has viber in his ipad, error message “this contact does not have viber installed” appears. Help pls..

    • http://www.viber.com Viber

      It could be that the network you (or your friend) are connected to is blocking Viber’s traffic.

      Please perform (and instruct your friend to perform) the following steps:

      1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
      2. Also, please make sure the following ports are enabled (“forwarded”) on your routers or firewalls:
      TCP: 5242 + 4244
      UDP: 5243 + 9785

      (if you are not sure how to enable ports, you may contact your router manufacturer)

  • Mian

    I use blackberry for texting via viber, I want to switch to android phones, do i need to register if I am to keep the same cellphone number

  • Christofer EL

    I have an Ipad and can’t find how to connect Viber

    • http://www.viber.com/ Viber

      Instructions for activating Viber on iPod/iPad/Tablet:

      1. connect to WiFi from your iPad/iPod/Tablet.
      2. download and install Viber app. when asked for your number, enter your regular cellphone’s number (or any other number of yours that can receive the code, for example a landline (fixed) number, a prepaid number, etc.), then confirm.
      3. an SMS message with the code will be sent to your regular cellular phone.
      4. take that code and use it in your iPad/iPod/Tablet. Viber will then be activated, and you’re good to go.

      * this means that if anyone dials your number on Viber, you will get the call on your iPad/iPod/Tablet.
      ** Please note that Viber does not officially support iPods/iPads/Tablets yet. In the future, we plan to release fully compatible versions, but unfortunately we still don’t know when exactly it will be ready.

  • MoneBrx

    Will there ever be a dedicated Viber version for iPad?

    • http://www.viber.com/ Viber

      It is certainly a plan of ours for the future, but we’re still not sure yet when exactly it will be ready.

      We apologize for any inconvenience that’s caused, but it’s important to note that Viber should still overall work on iPads.

  • MoneBrx

    Will there ever be a dedicated Viber version for iPad?

  • MoneBrx

    Will there ever be a dedicated Viber version for iPad?

  • MoneBrx

    Sorry for all the posts, had a browser issue

  • Fatima

    Hi! I have an iPod Touch 5G, and I tried calling my friend from England (who has an iPhone 4S). I can barely hear him, but he can hear me perfectly. What might be the problem on my end?

    • http://www.viber.com/ Viber

      Are both sides connected to a high-speed WiFi connection?
      Have you tried testing Viber on a few different such networks?

  • alirio

    Please help I have viber on my ipod3g they sent me code but everytime im putting the code is saying the code is wrong why?

    • http://www.viber.com/ Viber

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).

      In addition, you may try to register to Viber with a different number (for example – your home landline number, a friend’s number, etc.), in order to determine whether the problem is specific with your number, or a general one.

  • Tay_saad

    I have ipad 3and when isend photo a message appear this application cannot access ur photot plz enable accesss from privacy setting and i can’t find it more setting but i can’tfind it

    • http://www.viber.com/ Viber

      Hi,
      Which iOS version is running on your iPad?

      Please try to go to Settings–> Photos –> Viber, and make sure it is enabled.

      * However, please note that Viber is not officially compatible with iPads, and this may be the source of the problem.

  • David

    How do we get the ipad to ring with incoming calls?

    • http://www.viber.com/ Viber

      Please note that Vibe does not officially support iPads, and this may be the source of the problem.

      We plan to release a fully compatible version for iPads in the future.

  • Brian

    Can I use Viber with my Ipad with Retina display

    • http://www.viber.com/ Viber

      Hi,

      Viber does not officially support iPads, so we can’t officially guarantee that it would work normally.

      However, it should overall do work. You can find Viber in AppStore :)

  • StevenB

    I have viber in my iphone 3. All the pics I send and receive in viber appears automatically on my ipad2. Is there any way to stop this??

    • StevenB

      PS I dont have viber on the ipad

      • http://www.viber.com/ Viber

        Hi there,
        This is a strange report.

        Are you sure this isn’t done via another app? or iCloud?

  • John Mark Sunga

    hi,

    i am using an ipad 3 and an ipad1 (jailbroke). i was successful in installing and using viber to both of my ipads, however, i seem to have a problem with posting location on my viber. upon checking the location services in the settings of both of my ipads it did not appear to the list of apps which you can enable to access your location. do you have any advice on how to enable the location services? thanks in advance!

    • http://www.viber.com/ Viber

      Hi Josh,

      Viber does not officially support iPads yet, and that may be the reason for the problem you’re experiencing. We can’t tell why your iPads don’t recognize Viber as an app that requests location service :(

      We hope to introduce an iPad version in the future, and when we have news we’ll let you know/

  • Jelena

    Hi, I just instaled Viber on my iPad 4th gen and the code was sent to my phone, I have entered it on the iPad and than my phone asked me for phone# and another code was sent and applied automaticaly. After that I lost all my conversatins on Viber (on my phone) Is there any chance I can get those back?

    • http://www.viber.com/ Viber

      Hi,

      Unfortunately, it will not be possible to retrieve those lost messages, since we (Viber) do not keep our users’ message history on our servers – we care about our users’ privacy.
      We recommend to use our “Export message history” function every once in a while, in order to make sure that those messages are backed up.

      Note: at this stage, one Viber number can be assigned with only one device simultaneously (except for Viber Desktop). When you try registering to Viber with the same number on a second device, the first device immediately deactivates, and its data (message history, Recents, etc.) is deleted.
      What you can do, however, is register your second device with a different number: your home number, an old cellphone number, family’s or friends.
      At the moment we don’t have official information about the option to register the same Viber number on multiple devices. If we have such news in the future, we will let you know :)

  • shabas

    Hi.. Can I do Viber call in Lenovo A2107 tab ?? It is SIM supported but no voice call support. Pls reply ASAP. Thanks.

  • rahel

    is it possible to have viber on an itoch without a sim card ?

    • http://www.viber.com/ Viber

      Yep.

      Instructions for activating Viber on iPod/iPad/Tablet:

      1. connect to WiFi from your iPad/iPod/Tablet.
      2. download and install Viber app. when asked for your number, enter your regular cellphone’s number (or any other number of yours that can receive the code, for example a landline (fixed) number, a prepaid number, etc.), then confirm.
      3. an SMS message with the code will be sent to your regular cellular phone.
      4. take that code and use it in your iPad/iPod/Tablet. Viber will then be activated, and you’re good to go.

      * this means that if anyone dials your number on Viber, you will get the call on your iPad/iPod/Tablet.
      ** Please note that Viber is not fully optimized for iPods/iPads/Tablets yet. In the future, we plan to release fully optimized ersions, but unfortunately we still don’t know when exactly it will be ready.

      • http://www.thedigitalorchard.ca/ Ted Wood

        I wonder why the tablet version can’t mimic the desktop version? Just use the mobile app to validate via text msg. How hard can that be?

  • love

    hi there
    my viber on ipod 5th gen is not working when i enter my code it say’s its the wrong code but thats the one i got on my mobile phone so i don’t know what 2 do please help ????

    • http://www.viber.com/ Viber

      Hi,

      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). You may also try to register to Viber through a few different WiFi networks.

  • nina anastasiou

    hi i have ipod 2g can i get older version so can work ? thanks

    • http://www.viber.com/ Viber

      Unfortunately there is no way to get an older version of Viber. However, note that Viber never officially supported iPod 2G :/

  • nina anastasiou

    i have the sony ericsson e15 and i cant download the new verision ! how i can download old version and install it

    • http://www.viber.com/ Viber

      Hi,

      Unfortunately Viber is not officially compatible with your device at the moment :(

  • Marina

    Hello Viber, I’m using Galaxy S4 and i have a problem when I recording a voice or recieved record voice nothing has been record and its show me a hint that’s “an error has occurred while uploading the voice message. please try again. ” I tried more than 2 or 3 months and no response .. can you help me ?

    • http://www.viber.com/ Viber

      Hi Marina,

      Thank you for the report of the problem.

      we would appreciate if
      you could take a minute and report the details to our support team using
      this direct link:
      http://helpme.viber.com/index.php?/Tickets/Submit/RenderForm/1

      When
      you submit the ticket, in the line called: “Through which channel did
      you submit your initial inquiry”, please make sure to choose “Technical
      Forum”.

      Thanks in advance!

  • Kyriakos Hadjikyriakou

    Hello, I have installed viber on my iPad mini and therefore, the application on my iPhone stopped working after uninstalling and re-installing the app. However, a notification comes up and says the phone number i’ve used is invalid. I uninstalled the app from the iPad and still it doesn’t work. i tried several times but i still have the same problem.

    • http://www.viber.com/ Viber

      Hi,

      At this stage, one Viber number can be assigned with only one device simultaneously (except for Viber Desktop, and Tablets). When you try registering to Viber with the same number on a second device, the first device immediately deactivates, and its data (message history, Recents, etc.) is deleted.

      What you can do, however, is register your second device with a different number: your home number, an old cellphone number, family’s or friends.
      At the moment we don’t have official information about the option to register the same Viber number on multiple devices. If we have such news in the future, we will let you know.

      About the “invalid number” error message – please specify what country you’re located in and the format (length) of your phone number, so we could assist. Thank you in advance!

      • Kyriakos Hadjikyriakou

        As I understand my problem is that I registered my iPad with the same phone number I had registered the application on my iPhone.

        As you said above one Viber can be assigned with only one device simultaneously except for Viber Desktop, and Tablets. The iPad is a tablet but viber is not available as a standalone application for it. So I installed the iphone version of Viber to my iPad and I registered it with the same phone number I had registered my iPhone.

        Now how can I re-register my iPhone to use it with viber?

        I tried to deactivate account on iPad removed viber installed the application on my iPhone and I am getting the error above.

        The “invalid number” error message does not have to do anything with country selection because the country is correct. Also if I use a different number Viber is registering succesfully.

        Is there any chance that my phone number is locked or blocked from Viber?

  • von shiloh

    hi, just want to ask on how to download viber on my ipad air wifi only. we tried searching for viber but can’t find it?

    • http://www.viber.com/ Viber

      Hi,

      A version of Viber for iPad is currently in planning.

      Viber for iPhone can be installed iPad, however, it is not optimized for full functionality.

      Every Viber user gets a unique Viber ID that is based on the phone number and the device on which it was installed. In order for the ID to be unique, there can be only one mobile device active per mobile operating system at any given time. Viber for iPhone is optimized for iPhone, but since iPhone and iPad all run on iOS, Viber can run only on one of them at any given time.

      If you start experiencing any issues with your iOS devices, you will need to choose one device on which to use Viber, deactivate Viber on all devices*, and re-activate Viber on the chosen device.

      *Deactivation will erase your call and message history.
      To back up your messages, please do the following:
      1. Open Viber
      2. Select More options
      3. Select Settings
      4. Select Calls and messages (on Android 4.2 and above)
      5. Select Email message history
      6. Once the backup file is created, select the application through which you would like to email it and send it to yourself or any other email

  • Mark

    Hi

  • Vani Manjula

    Hai i have dell touch mobile and downloaded viber also, iam able to sms through viber but problem is i am unable to hear voice on outgoing & incoming calls what is the problem can you tell me

    • http://www.viber.com/ Viber

      Hey Vani,

      For assistance, you will need to contact our support team here: http://bit.ly/1aOwGy2

      Be sure to send them the following information:
      – Does this happen only with specific users, or with everyone?
      – Have you tried restarting your phone?
      – Are you placing and receiving calls over 3G, 4G or Wi-Fi?

  • Ellen

    Hi, I have a Nokia 4G can I use Viber freely?

    • http://www.viber.com/ Viber

      Hi Ellen,

      It depends on the operating system and operating system version that your phone uses.

      You can find a full list of supported platforms and devices at this link: http://bit.ly/1ltKrOa

  • ola

    HÌ I have samsungG4 and 4G ..me in kuwait
    When i use viber the touch stoped i cant close or use speaker o end the call yell the other side close but me i can’t
    But all application touch worked except viber
    What can i do ??

    • http://www.viber.com/ Viber

      Hi Ola,

      This issue may be related to faulty calibration of your proximity sensor.

      If you have a screen protector or phone cover on your device, try running Viber after you have removed them completely (Sometimes these can have an effect on the proximity sensor even if they do not cover it).

      Samsung phones allow users to test their proximity sensor on Samsung devices. To test the proximity sensor:
      1. Open the dialer app and dial *#0*#
      2. As soon as you type this, menu with several options will open up
      3. Select Sensor option
      4. Hover your hand above the proximity sensor, it should turn your screen into the green color and as soon as you remove your hand, it should return back to normal state. There should be no delays in response for the green light.

      If you experience delays in response, please contact Samsung so that they can re-calibrate your proximity sensor.

      • ola

        Thanks alot for your help
        appreciated that…

  • Nina

    How to use Viber on Ipod 4g ? I have installed Viber on both my devices: mobile phone and computer. When I try installing it on Ipod, other devices immediately sign out from Viber? Is there any solution to my problem? Thanks in advance.

    • http://www.viber.com/ Viber

      Hey Nina,

      Viber for iPhone is currently compatible with iPad and iPod, however, it is not optimized for full functionality.

      This means that you may encounter some activation issues if you have Viber or are trying to activate it on more than one mobile device – Viber can only run on one at a time. Please see the following article for more information: http://bit.ly/1jQy3nB

  • Jack

    Hi , I have iPad mini with celluarI trying set up my new number on that device . But I can get the code for finished set up my new account .

    • http://www.viber.com/ Viber

      Hey Jack,

      For possible solutions to obtaining your access code, please read this article: http://bit.ly/Nd34Xl

  • disqus_JvudgKnbWg

    I connected my iPad using my phone code, it activated, but is not using all my contacts. I’m trying to contact family (we are in Hawaii with two hurricanes descending on us) and they are not showing up. Only have wifi for iPad.

    • http://www.viber.com/ Viber

      Hi,

      You can find assistance for your contact list sync issue by reading this article: http://bit.ly/1jLF5M0

      Stay safe!

  • ARandomThinker

    I have viber on an ipod touch. I tried to deactivate it but a message appears that viber isn’t compatible with ipod at this time. I need this device freed of my number

    • http://www.viber.com/ Viber

      Viber is compatible on iPod Touch, as long as it is running iOS 6 or above.

      If you would like to deactivate Viber from your iPod Touch, you can deactivate your Viber account from your phone. This will close all Viber accounts associated with your phone number. Please note that deactivating Viber will delete your call and message history. You can learn how to back up your messages before deactivation by reading here: http://bit.ly/1jty40T

      • ARandomThinker

        There is nothing on my phone related to viber. The icon was put on the ipod and number entered there also. The ipod open to a screen that shows viber setup and asks for the phone number. I don’t know if it is asking about the new number I want associated with the ipod or the old one I am trying to delete. Can you advise?

        • http://www.viber.com/ Viber

          A support agent can provide you with more information. Please open a support ticket here: http://bit.ly/1aOwGy2

  • aanigoo

    Hi guys, please help me: I can’t use my viber on my 3g network, since yesterday it only works on wifi.

    • http://www.viber.com/ Viber

      Hi there,

      This could be related to a few different factors.

      For now, please check that your 3G data is turned on and that it is stable. Since you can use Wi-Fi but not 3G, you can contact your data provider for assistance.

      If you are still experiencing issues, please open a support ticket here: http://bit.ly/1aOwGy2

  • Sali from Cali

    Hello,

    I have viber on my iPad, however, I’ve been having trouble with answering calls when I’m away. When I’m on my iPad and I receive a call, it rings, but when my iPad is on sleep, it does not ring at all. how do I solve this problem?
    thank!

    • http://www.viber.com/ Viber

      Hi,

      Viber is not fully optimized to run on iPad, which might be why you are experiencing this issue.

      However, we would like to get more information from you. Please open a support ticket here: http://bit.ly/1aOwGy2 and include the description that you provided above.

  • Blue

    Hi.
    I have viber on my iPhone, and have been using it successfully the past while. However, today I attempted to download Viber on my iPad so I could use both devices. As I signed into Viber on my iPad, I was signed out on my iPhone. To attempt to fix this I deleted the Viber app on my iPad and logged back in on my iPhone. When signed back in on my phone, all of my messages had been deleted, though my contacts remained.
    Is this a normal occurrence? Did attempting to install on an iPad cause this? I know that installing viber on a laptop doesn’t cause the same event.
    Thanks in advance for your help.

    • http://www.viber.com/ Viber

      Hi Blue,

      Viber for iPhone runs on iPad, however, it is not fully optimized on iPad.

      This is why you experienced activation issues while using Viber on your phone and iPad. Please see the following article for more information: http://bit.ly/1jQy3nB

      It is expected that your messages were deleted, as Viber was deactived off of your iPhone, which removes call and message history. For future reference, you can back up your messages. Learn how here: http://bit.ly/1pOU1qZ

      You are correct – you have can Viber installed on your phone and on your computer at the same time. This will not cause any interference or activation issues.

  • Hodgins

    Hi

    This problem started 4 months ago and it freaks me out everytime i missed a call from someone the problem is it doesn’t ring on my iPad

    • http://www.viber.com/ Viber

      Hi,

      Viber is not fully optimized to run on iPad, which might be the reason that you are experiencing this issue. Because it is not optimized, we cannot offer you any suggestions at this point in time.

  • JW

    Viber doesn’t ring when screen is locked – IPhone 4

    • http://www.viber.com/ Viber

      Hi,

      Please open a support ticket here: http://bit.ly/1aOwGy2 so that we can gather more information from you

  • Becky

    My iPhone broke and I want to get viber on my iPad… How do I do this? I can’t get the code because my phone is broke and logged into viber

    • http://www.viber.com/ Viber

      Hi Becky,

      If you are unable to receive SMS messages, you will not be able to activate your Viber account.

  • Nikki

    Hi, I signed in viber thru my ipod and ipad but i can’t see mey messages on my ipad

    • http://www.viber.com/ Viber

      Hi,

      Please read here: http://bit.ly/1wOW4TU so that you can understand why this occurred.

  • NicolaU

    My dad in the UK installed Viber on his Ipad (wifi only). He used his mobile phone (non smart phone) number to activate the account. I wanted to double check whether there were any circumstances where charges would be posted to his mobile phone? Also, if I Viber him from the US and his ipad is off/he doesnt have wifi, will I be charged? Thanks.

    • http://www.viber.com/ Viber

      Hi,

      In order to activate Viber on his iPad, he will receive an SMS message with his access code. Besides that, he will not need his mobile phone at all.

      So long as he is able to receive messages, Viber will not incur charges on his phone.

      You will not be charged is his iPad is off/he is not connected to internet. Once he re-connects to Viber, he should receive the messages that you sent.