Can I have same Viber account on two different devices?

Posted on July 25, 2011 in FAQ and tagged access code, installation

Yes, you can! But only if one of the devices is your computer (PC or Mac). Viber Media Inc. launched Viber desktop version in May 2013. read more about Viber desktop…

What does it mean? Well, it means that you still can not have one Viber account on multiple devices. At this stage, one Viber number can be assigned with only one device simultaneously. When you try registering to Viber with the same number on a second device, the first device immediately deactivates, and its data (message history, Recents, etc.) is deleted. What you can do, however, is register your second device with a different number: your home number, an old cellphone number, family’s or friends… The only requirement is that you are able to receive an activation SMS on it.
In future versions Viber Media Inc. is planning to add an option to register Viber on multiple devices.

Calling from iPad Possible with Viber App – TechieLobang.com

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Also related:

Gabriel

What if I buy a new cell phone and I'm not using the old one anymore? What should I do? If I delete the app on the old phone and install on the new one with the same activation code, will it work?
- ViberTeam
  
  Install Viber on your new device, enter your phone number (should be the same number, according to what you explained), and you should get the same code. If you don't get the code, simply enter the same code you received with your old device.
  - Vitaly Biryukov
    
    After I’d installed MIUI (1.8.19) Viber has begun asking me for a new activation. I entered the same phone number, but I didn’t get the same code. After using this code the application told me that service was deactivated on my device and forced me for a new registration (entering phone number and getting sms), and it was several times and each time the code returned was different. Now I can’t using Viber cause it refuses from sending new sms and making voice callbacks with activation codes. What could you recommend?
    - http://www.viber.com Viber
      
      Please check your IMEI number inside the phone’s “About” page. Once you found it, please compare it with the real IMEI number that’s written on the back of your phone.
      
      Some custom ROMs override the original IMEI you had when you received your phone, and this is the cause to the problem. In other words, this issue is the fault of the ROM developers. We plan to provide a fix for this issue soon, but in the meanwhile there is not much we can do, but refer you to this link where a possible workaround is explained: http://miuiandroid.com/forums/showthread.php?8916-Viber-issues&p=80965
      - Bec123
        
        i downloaded viber and it worked than about a week later it said i had no friends on it they tried to invite me but didnt work so i deleted it than installed it again now im not recieving the code or anything??
      - http://www.viber.com Viber
        
        Remove Viber, wait 24 hours, then reinstall (try both the SMS and the call method). If the code still doesn’t arrive, please contact our support team at http://support.viber.com
      - Becca
        
        My viber works but it says I have no contacts but people can start the convo with me but it just comes up with there mobile number not there names how can I fix it??
      - http://www.viber.com Viber
        
        Please try the following workaround:
        
        Enter Viber and find a person you know has Viber in the “All” contact list. Enter his details, change a digit, save and exit. Then enter his contact again, change the digit back (to the original, correct number), save and exit. Wait about 10 minutes and see if he’s recognized as a Viber user now.
        
        If it doesn’t work, please go to Viber’s DialPad and try to manually dial the number in its FULL format (including the “+” sign, the country code, area code, etc.)
      - Mschew08
        
        If the phone number used to activate viber is subsequently terminated, will it affect viber on iPad?
Fung

I have a problem because of my stupid friend.
I am using Android version of Viber. When I first get it from market, I can get the sms activation code within 1 min. then I used it, it works great.
Then I tell my friend and ask her to install, however, she typed in my phone number when she open the apps. After that, I received the sms of another activation code but I did not provide the code to her.
I afraid that will have problem so I deleted my app and reinstalled it again, this time, I can’t receive any sms for the activation code.

I would like to ask 2 questions related to the above case…
1. Are there any side effects if someone tries to type my phone number when they first time open Viber? (such as, my friend will find her rather than me)

2. I need to wait for how long time to apply it again if I want to receive the sms activation code in the second time?
- http://www.viber.com Viber
  
  In general, there should be no problem receiving the code even after someone accidentally registered with your number.
  Your inability to receive the code is derived by a different cause.
  
  Please try the following:
  
  - Remove Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).
  
  - If still nothing, register with a different number (for example – your home number), then register with your cellular number again.
  
  - If you still receive nothing, contact our support team at http://support.viber.com and give them the details of the problem. It’s probably not a Viber problem anymore, but rather a problem with your cellular provider not delivering our SMS for some reason.
Khaled2389

i dont have text messages to recieve the activation code nor do i recieve the automatic phone call , what should i do
- http://www.viber.com Viber
  
  There is a known problem in some countries with inability to receive our code. We are trying to fix that, but it seems to us like a problem with the cellular providers themselves.
  
  Meanwhile, please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).
  If you still receive nothing, contact our support team at http://support.viber.com and give them the details of the problem.
karthik

I got access code but I can’t get the access code antry page.
- http://www.viber.com Viber
  
  I’m not sure I fully understood what you mean… please elaborate.
  - Maggie
    
    I have the same problem, I receive the message which says:” close this massage and active the account with code xxxx”. but there is no button to close the message, so that nowhere to key in the access code.
    - http://www.viber.com Viber
      
      Please try to uninstall> reinstall> setup again with the same access code.
guest

I have a multi-card from my phone provider which means I have 2 sim card which belong to 1 phone number, so I can use 2 different devices. Now, both are android phones and I would like to activate Viber on both. But whenever I switch on one of them I have to re-activate the account which is stupid and takes time. Is there a way to keep a permanent access to Viber?
- http://www.viber.com Viber
  
  Viber is assigned with a device, not with a cellular number or a SIM card (meaning – the Viber on your device, even if it’s multi-card, contains only 1 identity).
  
  At this stage there is no way to change it. We might develop an option in the future that lets you switch Viber identities, but at this stage simply keep Viber installed and don’t change its number. You’ll have a constant Viber number even when you switch SIM card. Just choose one of them to be your permanent one and keep it.
- Jan
  
  Did you try if text messages can be received on both devices?
Iyadsabbagh

I intalled viber on i pad2 and after entering the phone number it is showing : “Error” message
Jan

Hi there. My friend lost her Iphone 4.

She deactivated the SIM card, and repurchased a SIM carrying the original phone number. She also reinstalled Viber and used the same phone number for Viber on the new iphone.

Apparently the Viber on the lost iphone was not deactivated, and her text messages with others were “shared” by a stranger who got the lost Iphone. The stranger even called and told some of the text message details.

Anyone had similar experience? Does re-installation Viber on an iphone automatically deactivate the Viber account on the lost one using the same Viber number?

Thanks,
- http://www.viber.com Viber
  
  Hi,
  Reinstallation is not identical to deactivation. However, installing Viber and activating it with the same phone number as before (you’re saying that she has a new SIM with the original number) should automatically deactivate the Viber account on the lost iPhone.
  
  What may have happened is that the person who took the iPhone read the messages that had already been received on the phone prior to the loss, but again – once your friend activated her Viber on her new phone with the same number, the person with the lost iPhone can no longer make/receive texts or calls using your friend’s number.
  - Jan
    
    Hi there,
    
    Thanks for your reply.
    
    I read about the experience that people cannot use Viber on a second device with the same phone number, but this is just the user end. Do you know if a text message will show up on both devices? As you may know, once I get a Viber message, it will show up on the screen, without even my entering the Iphone pass code.
    
    My friend and I have been called by strangers who know some of the text message details. This is very annoying and frustrating.
    
    Jan
    - Jan
      
      By the way, the messages are recent, sent after my friend lost her iphone.
      - http://www.viber.com Viber
        
        What you’re saying isn’t accurate. As I explained above, once someone activates Viber on a second device (what happened to your friend AFTER her phone got stolen), then the first device is deactivated and can no longer recieve calls or texts, nor send calls or texts. Meaning – the messages *don’t* show up on the other person’s device now.
        
        About the people who know about the texts’ content – again I explained: *always*, not only when it comes to Viber, if someone finds your phone, they know two things: your phone number, and the content of the messages that had already been received in that phone. There is nothing we can do to help here, nor is it “Viber’s fault”. This could happen to anyone who loses their phone, regardless of what applications are installed.
      - Jan
        
        Thanks for clarifying.
      - http://www.viber.com Viber
        
        My pleasure. Enjoy Viber
Bingseto

i got a used iphone and it already has the viber app installed The iphone has been factory reset, but when I use the Viber spp, my number shows as the previous owners number. I tried to deativate several times, but it always comes up with error message?
- http://www.viber.com Viber
  
  After you deactivated the account of the previous owner, you should have deleted Viber, reinstall and register again with your number.
  
  Did you go through this process? If so, what error message are you getting?
Bingseto

The message reads “Deactivation Failed”
Bingseto

Thanks, I deleted the Viber app and reinstalled it and now it works fine.
- http://www.viber.com Viber
  
  Great news.
  Enjoy
Sheila

Hi, I’m an iPad user from Singapore, just installed viber on my iPad but with a different number with the sim card inserted in my iPad, so will it be charged onto the number that I register for viber?
- http://www.viber.com Viber
  
  Hmm..
  First – if you have a SIM in your iPad, then you should be able to register to Viber with the number of the iPad itself. Did you try it?
  
  Secondly – yes, you can register Viber on any device with any number that you want, as long as you received the SMS with code and entered that code correctly on the device where you registered.
Marcelaramirezroca

Hi. I installed viber on my Motrola cliq 2 android 2.2, everything was working finde, but suddenly I was unable to hear anything. So I decided to close my account and uninstall, I proceeded to reinstall. When trying to get my code, since no sms is sent, I enter the web page to input my number, and it automatically asks me for another one. What can I do?
- http://www.viber.com Viber
  
  Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.
Mori Shahi

how can i download viber on galaxy pc not the fone the one which is very similar to ipad
- http://www.viber.com Viber
  
  Do you mean Galaxy Tablet?
  Find it in Market, and if you can’t find it there, use the download link in our website: http://helpme.viber.com/index.php?/Knowledgebase/Article/View/100/0/cant-download-from-android-market
Barbarafbrown

I have viber installed on my iPad, but I do not have the icon. I can therefore only use it if someone contact me. How can I retrieve the icon?
- http://www.viber.com Viber
  
  Try to restart your iPad, and then reinstall Viber.
Scip1102

I installed Viber on my old iPhone. Now I changed to a new iPhone with same SIM card. But it is not allowed to install one the second one. What can I do?
- Scip1102
  
  Viber can be downloaded on the second phone. But a message said it has been installed on the device when I tried to activate it. Can I fix the problem by removing Viber from the old phone? Need I wait 24 hrs before activation on the second phone?
  - http://www.viber.com Viber
    
    When installing Viber on a second device with the same number, the Viber account on the older device should simply be deactivated (it shouldn’t give you an error message).
    
    Try this:
    1. Deactivate Viber on your older device (inside “More” tab).
    2. Delete Viber on your new iPhone
    3. Restart your new iPhone.
    4. Wait 24 hours.
    5. Now try to install Viber from AppStore on your new iPhone.
    
    Does it work now?
    - Scip1102
      
      Yes. It works. Thanks a lot.
      - http://www.viber.com Viber
        
        That’s great news!
        Enjoy
Richard

hey there

I got Viber installed on my previous galaxy that has been lost and have no longer access to it .. i got a new one , the problem is , i installed Viber on the new phone and got my activation code and it did login BUT after less than a minute i got this message
“Sorry you are not registered to this service”
and it goes back to the screen where i need to put activation code ..i tried with my friends phone number, i receive the code, i login to Viber but once again that message pops up , reinstalled but still the same , tried diff 3 numbers also with the automatic phone call.

please advice .
- Richard
  
  Sorry , the message goes like this “Sorry you are not registered in Viber”
  - http://www.viber.com Viber
    
    Are you using a custom ROM?
    
    If you are, please check your IMEI number (universal device identification number) inside the phone’s “About” page. Once you found it, please compare it with the real IMEI number that’s written on the back of your phone.
    
    Some custom ROMs override the original IMEI you had when you received your phone, and this is the cause to the problem. In other words, this issue is the fault of the ROM developers.
    
    This issue should be resolved in the upcoming Viber 2.1.3 (coming to Market within the next week or two).
    - Richard
      
      I checked the phone IMEI in the about page and it is the same as the one on the back of the phone..
      
      P.s : I dont think i have a custom ROM on the phone . its only the new version of android “gingerbread 2.3.4″
      - http://www.viber.com Viber
        
        Please contact us at ittai@viber.com and elaborate on the problem. We will try to investigate the issue with your help.
      - Richard
        
        Thank you very much for your assistance .. i cant really explain what happened but Viber is now functioning very well using my phone number , all i did
        1- went to manage applications
        2-Viber
        3- clear data and uninstall
        then installed from market , waited for 24 hours and walla everything went well ..:)
        btw the new version rocks ..extremely fast.
      - http://www.viber.com Viber
        
        Hmm… strange.
        Our fix to this problem is actually only implemented in version 2.1.3, that has actually yet to be released!
        
        But if it already works, then it’s good enough for us
        Let me know if you have further questions/problems in the future, and enjoy!
Nora Haddad83

Hi. I isntalled viber a while back on my iphone and for privacy reasons I had to change my mobile number. However, the people I tried to avoid calling me did aparently find ways through my viber account to contact me through my nnew mobile, is that normal??
- http://www.viber.com Viber
  
  When you change number (but not the device itself), Viber is still installed on your current device with the OLD number as the identifier. If you’d like to change your Viber number, simply deactivate Viber (through “More” tab), and reinstall, this time with your new number. Then people will not be able to call you on Viber now, unless they know your new telephone number
http://okuakimaiko.tumblr.com Maiko Okuaki

I have 3 phones, 2 iphones and one regular phone, I used to have vibers installed on both phones (using the number of my prepaid phone) and it was working fine but I changed it to my new number..Then after syncing, whenever I used viber on my iphone4s, it logs me out on my iphone4..

What I’ve been trying to figure out is how to use my prepaid number and use it on my iphone 4, then use the line number for my iphone 4s. both different accounts. and BTW I’m using one computer and apple ID.
- http://www.viber.com Viber
  
  Unfortunately 1 Viber number can be assigned to only 1 device simultaneously. This means if you want to register Viber on a second device, you need to use a different phone number (for example your home number, a friend’s number, etc.)
  
  In the future we plan to include the option you want
  
  By the way – If I’m not mistaken, you are a Japanese user. Are you not?
  May we ask you for your help confirming our brand new Japanese translation of Viber?
  - http://okuakimaiko.tumblr.com Maiko Okuaki
    
    Thanks for replying! But yeah, that’s what I was talking about. I want to use my prepaid number and register it for my iphone 4. then the line (softbank) for my iphone 4s.
    
    Yes I am I grew up in the Philippines but I speak Japanese kind of fluently. I just can’t read Kanji that much.
    - http://www.viber.com Viber
      
      To be honest, we are not sure what will happen if you try to sync 2 numbers on your iTunes. That is something you need to check with Apple.
      
      If you’re fluent in English, and almost-fluent in Japanese, that’s certainly enough
      The lines we need to confirm in Japanese are short and simply. Please contact us through email at ittai@viber.com so we could send you the relevant lines to confirm.
      - http://okuakimaiko.tumblr.com Maiko Okuaki
        
        Okay I hope in the near future you would enable 1 number, multiple mobiles.
  - http://okuakimaiko.tumblr.com Maiko Okuaki
    
    Hi, I deactivated and reinstalled both vibers on my 2 phones. Registered both with diff numbers and its working okay now. But I’m afraid of syncing it to my itunes cause it might f up my settings again.. What do you think? (Im using 1 itunes for both phones and 1 apple ID as well.)
EdSun

I have my viber account on my iphone right now. I will be changing my phone to a droid in a couple of days. My question is how do I transfer my viber account to the new phone..I will still keeping the same tel & carrier….
- drrktiwari
  
  I think I can answer it.Try using it on Android after downloading app.If does not work, deactivate the account, then activate it with android phone.
  - http://www.viber.com Viber
    
    Yep, this answer is very correct
    Simply download Viber on your Android and register. After activating on your Android, the old account (on your older phone) should automatically and immediately be deactivated, and you’re good to go
NanaYaw1234322

I getting a Android Tablet i wonder if i put my old phone number that has no service. On viber will it work
- http://www.viber.com Viber
  
  Viber requires a one-time registration through a cellular SMS or a voice-call. Once you have that, you can use Viber on your WiFi-only device without a problem
Paul

I have lost my ipad which had viber installed. Now I have a new ipad and want to reinstall viber with the same number. It is not letting me, saying ‘No push notification token’ when it is ON. Is this a problem with using the same number? I see if it is, deactivation of account is necessary to use the same number on a different device…how do you deactivate if you don’t have the device with the Viber on it?
- http://www.viber.com Viber
  
  The problem you are experiencing has nothing to do with the fact that you’re trying to register the same number. The source of the problem is different.
  
  First, please note that Viber does not officially iPad. Having said that, please specify whether your iPad is Jailbroken or not.
  - Paul
    
    Thanks for your reply, yes I am aware that ipad not officially supported, but it worked so well on my initial ipad. No it is not jail broken, is legit unlocked 3G + wifi from apple store.
    - http://www.viber.com Viber
      
      Well,
      “Lack of official support” is the very source of this kind of problems – that sometimes it might work, and at other times it might not
      
      Please contact our support team at http://support.viber.com and elaborate on the problem. We can’t guarantee that we have the resources to attend to this problem, but we will try our best to include a fix in our upcoming version – 2.1.4
      - Paulw
        
        Cheers
Mountaineer2

Why my viber always deactivated? And when i reactive again saying error.
- http://www.viber.com Viber
  
  Hi,
  
  Our servers were undergoing scheduled maintenance work over the past 4-5 hours, but all should be back to normal now.
  
  Please try to register again. If you still fail to receive the code, try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.
Kavi_20022001

how to find my friend is on an other call in viber
- http://www.viber.com Viber
  
  If you call a friend and you’re getting “Busy…” on your screen, this means they’re on another call.
Rasha_masrith

Hi I’m from Saudi Arabia I used to call my family in Jordan an Palestine by using the viber , I had a problem now I’m receiving rings but I couldn’t catch the line even I tried to call back also they couldn’t received my call , I’m using iPhone 4g IOS 5
Please I need help
- http://www.viber.com Viber
  
  Hi,
  It sounds like one of the sides of the conversation (either you, or your friends in Jordan and Palestine) is being blocked.
  
  Please test Viber when you and the other side are connected to a few different WiFi networks, and the cellular 3G network. Does the same problem occur on all of those?
Rasha_masrith

By the way I can send and receive messages and pictures I deleted the viber app and reinstalled it again I don’t know the problem and this happened since last Tuesday
Rasha_masrith

Yes we tried to do that but it’s the same problem
Please any other option
- http://www.viber.com Viber
  
  Then there is a chance that your country or your ISP have blocked Viber completely. In order to verify this, you’ll need to ask your friends (both in Jordan and in Saudi Arabia) to test Viber. If all of them are experiencing the same problem, then unfortunately this is probably a nation-wide block
Guest

Will te use of different devices and one account be supported in the future?
- http://www.viber.com Viber
  
  Yep, that is something we plan to develop in the future
saqib ahmed

i want to get my text code ? i want to use the viber on my IPAD
- http://www.viber.com Viber
  
  Here are the instructions for getting the code for an iPad or iPod:
  
  1. connect to WiFi from your iPad/iPod.
  2. download and install Viber app. when asked for your number, enter your regular cellphone’s number, then confirm.
  3. an SMS message with the code will be sent to your regular cellular phone.
  4. take that code and use it in your iPad/iPod. Viber will then be activated, and you’re good to go.
  
  * this means that if anyone dials your number on Viber, you will get the call on your iPad/iPod.
Welovechoccy

You DON’T actually have to be able to receive an SMS activation code on it at all. We simply typed in the land line number instead. Then when it asks did you receive the code, we simply proceeded to get the code via the next option which calls you on the number you provided, (in this case our land line number), and automatically tells you the code.
All done.
Jakob Uhlin

A different situation. I like to activate Viber on one device but with two different phone numbers. I currently have Viber connected to my Swedish number, but I am Living in UK having a UK number as well. I would like the option to ad this UK-number to my current Viber account so that whether another user has my Swedish number or my UK number they will be able to connect with me through Viber.

And if I move somewhere else in the future I might what to merge that number to my Viber account as well….
- http://www.viber.com Viber
  
  Hi Jakob,
  This is a known request by users, and we plan to develop this feature in the future. Once we have news on that, we’ll post it on our Facebook page
  - http://www.facebook.com/noel.aleta Noel Andrew D. Aleta
    
    Hi, a related problem to jakob, my android phone is a dual sim capable phone.. and thus have two numbers, i activated viber with 1 of my numbers but i would like to register my other number to the viber installed in the same unit, is it already possible?
    - http://www.viber.com/ Viber
      
      Unfortunately this option is not yet possible in Viber.
      
      At the moment we’re working on developing a feature that allows a user to register the same Viber number on multiple devices. Your request is different – you would like to have 2 different Viber numbers on the same device, and this is a feature we are not yet sure when/if we will be developing. If we have news about it, we’ll officially publish it.
      
      Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality
      
      You can find it here: http://helpme.viber.com/index.php/Knowledgebase/Article/View/43/9/have-an-idea-for-a-new-feature
Melvin

I am using viber with galaxy S2, when i use my wired headset, my friend complaint to me the volume is way too soft. I have verified and checked that there’s no problem with my phone (with sound recording, replay back was loud without viber, and even tried with another headset), even normal call with headset is loud and clear. I believe this is a bug on viber and some user complaint this before, please advise support?
- http://www.viber.com Viber
  
  Viber does support most Bluetooth/headset devices in general. However, some are not supported, due to the restrictions within the phone itself (sometimes certain iPhone/Android features or external devices cannot work with 3rd-party applications). We have fixed Viber in our lastest versions so MOST of the BT/headset devices can work, but unfortunately some others are just not fully compatible with 3rd-party applications.
  
  For more info, please contact our support team at http://support.viber.com and elaborate on the problem. They will try to provide you with further assistance.
Claireh2h

hi there, my question is quite similar to the thread but i cant seem to find the right answer my question is: I have given my old iphone to my husband with the Viber app installed on it, but i had to do the back up so i can still have everything the same on my new Iphone. The problem is, we cant call each other on Viber anymore. But we can call others. we both deactivated our viber and activated back but we cant still call each other…Why is that so? what i need to do to fix this? Thank you!
- http://www.viber.com Viber
  
  When you try to call each other, what exactly happens? are you seeing any specific error message?
Ambrily

Hi everyone.
Approximately, how long will we have to wait to have the possibility to install Viber on two different devices with the same account?
I have another question. Waiting for this function to be developed, if I ask an activation code giving, for instance, my sister’s mobile number, will every call or message I make and send appear made or sent by my sister?
Hope I have been clear with my questions, thank you.
- http://www.viber.com Viber
  
  We plan to develop this option in the future, but unfortunately we are still not sure exactly when. Doing our best.
  
  And yes – if you activate Viber using a number (any number), then that number will appear on the recipient’s screen when you call/text them through Viber.
Marion

Hi, I have a problem at getting my access code, I installed and used Viber in my old Motorola backflip, now I have a new device, so I deactivated my viber account, uninstalled viber on Motorola backflip, then I waited 24hs, installed viber in my new device and asked for the new code but I didn’t receive my access code via sms nor via callback, what should I do?
I want use Viber again, please help me, thanks.
- Marion
  
  I only changed the device, phone company service is the same!
  - http://www.viber.com Viber
    
    Please try repeating this workaround: delete Viber from your phone, wait another 24 hours, and then reinstall Viber and try to get the code again (SMS + automated call).
    
    If it still fails to arrive, then please contact our support team at http://support.viber.com
- Marion
  
  New device is a Motorola Atrix, android 2.2, phone company is Personal from Argentina (www.personal.com.ar)
Sheryl

Recently, i’ve changed number, so i deactivated my old viber number on my android phone, but when i tried to create another viber account with my new number on the same phone, but i did not recieve the access code via sms. I tried getting the access code via call back too, but i can’t hear any sound. What should i do now to use viber with my new number? My phone’s model is samsung galaxy ace.
- http://www.viber.com Viber
  
  Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.
pippi

Does Viber work if you don’t have a cell phone number? I have an ipod touch, with no associated cell phone number. I can’t receive text messages on my landline. Thanks.
- http://www.viber.com Viber
  
  Insructions for activating Viber on iPod/iPad:
  
  1. connect to WiFi from your iPad/iPod.
  2. download and install Viber app. when asked for your number, enter your regular cellphone’s number, then confirm.
  3. an SMS message with the code will be sent to your regular cellular phone.
  4. take that code and use it in your iPad/iPod. Viber will then be activated, and you’re good to go.
  
  * this means that if anyone dials your number on Viber, you will get the call on your iPad/iPod.
  - Markinsingapore
    
    the question included ” if you don’t have a cell phone number”. I have the same problem. My 10 year old has i-touch but no phone. He has access to Wi-Fi and would like t ouse Viber to call his friends / family – but all the family cell phones are already linked to personal Viber accounts. Is there a way?
    - http://www.viber.com Viber
      
      Unfortunately there’s no way to bypass the phone number verification mechanism
      
      He would have to register Viber with *some* number. It could even be a temporary pre-paid number, for example.
  - Ey
    
    Hi, the viber is not working on ipad 2. I tried the instruction that u showed on above, but the viber app didn’t ask me for the number. it pops up to ask to enable the notification, and I did, but it still not ask for number.
    - http://www.viber.com Viber
      
      The cause of this problem might be the fact that your iPad2 is jailbroken/hacktivated, and that interferes with Push Notifications in your iPhone. Our support team might be able to assist you further with this issue – please read this page in our official Help Desk: http://bit.ly/uRG1Dw
      
      All that while, please keep in mind that Viber does not officially support iPad 2, and that may be the reason for the problem you are experiencing.
Vxm

Hi, i have this scenario:

I have an active viber account in my iphone 4, then, due to some reasons, i asked my friend if i can install viber in his ipad2, to which i also registered my cellphone number.

Question: If i chat with another friend thru my iphone 4 viber, will the ipad2 viber received the same conversation/shared photos?
- Vxm
  
  Fyi: his ipad2 has a sim inserted with his own number(different from mine)
  - http://www.viber.com Viber
    
    Unfortunately, the answer is no. At this stage, Viber can only have 1 number assigned for only 1 device. So if you want to use Viber on more devices, you will need to register them with other numbers. For example – your home number, a friend’s cell phone number, etc.
    - Carla
      
      Hello
      I have successfully used Viber on my iPhone 3G for 18 months (Australia, Optus, 3G and Wifi). I was playing with my iPad over the weekend and appear to have installed Viber on it, linked to my same mobile number…it now doesn’t work on my iPhone, which is where I need it to be active.
      I’ve deactivated and uninstalled from iPad, hoping that would make the iPhone version kick back in, but it is still dead (constant “sending…” until the msg fails).
      I’m scared to deactivate or uninstall on the iPhone because I don’t want to lose my message history.
      I have emailed the message history to myself – is there anyway I can either re-import that into a newly installed iPhone version of Viber, or am I safe to deactive and reactivate within the iPhone without losing my msg history?
      Thank you for your help.
      - http://www.viber.com Viber
        
        Hi,
        
        Unfortunately, since Viber cannot be used with the same number on 2 devices simultaneously, the moment you activated Viber on your iPad, it immediately deactivated Viber on your iPhone, thus deleting your account (including your messages).
        
        This means that the only way to reinstall Viber on your iPhone is to activate it again with the same number, but then your message history is unfortunately lost
        
        In future versions we plan to introduce an option to export message history from Viber.
        
        And, if you’d like to use Viber on your iPad as well, you’ll need to register it with a different number. For example – your home landline number.
    - Vichika
      
      Can u tell me how to register the other number?
      - http://www.viber.com/ Viber
        
        What you can do is register your second device with a different number: your home number, an old cellphone number, family’s or friends.
        In future versions we are planning to add an option to register Viber on multiple devices. Once we have news on that, we’ll let you know
Mahmoud_foley

hi , i have a problem here , after installing viber on htc chacha and while entering phone number to receive activation code on it , i cannot ente a valid number ( i mean that number appear different if i want to press 1 it write 9 and so on )
the same in activation code area ? is that normal ?!! … how can i fix that
- http://www.viber.com Viber
  
  Hmmm.. what country are you located in? There could be a problem with how we configure number formats in your country.
  
  Please contact us via email at logs@viber.com and elaborate on the problem so we could check it further.
  - snowman
    
    Hmmmm…. Having problem to run viber after receiving the activation code on my Samsung Galaxy Note model GT-I9228 running on Android version 2.3.6 with China Mobile telephone company in Beijing. How could I fix it?? Many Thanks
    - http://www.viber.com Viber
      
      What problem exactly are you encountering? Please elaborate.
      
      Also, please check other friends on China Mobile. Are they able to use Viber just fine?
babylot

why if i cant answer my phone call theres other to answer it?
- http://www.viber.com Viber
  
  What exactly do you mean? We’re not sure we fully understand the problem.
Silver_rain09

Recently I deactivated the viber account but I am tryied to install it again and use the same old activation code but it’s not working, and when I press no code button the site is blocked. How can I use viber again? Please suggest..
- http://www.viber.com Viber
  
  Hi,
  
  What country are you located in? Which cellular network?
  - Khunpaen Ninja
    
    In singapore
    - http://www.viber.com Viber
      
      Hmm…. we are not aware of any special block of Viber in Singapore..
      
      Please try connecting to a few different WiFi networks in order to see if it’s a local block only on your network. Is the result the same on all of them?
Lue

My sister upgraded her iphone 4 to iphone 4s and she passed on the iphone 4 to me, my question is, how will i create my own viber account on the iphone 4 since her viber account is still active in that phone? Can she register her existing account in her iphone 4s so that I can register mine in the iphone 4? How?
Thanks…
- http://www.viber.com Viber
  
  Hi Lue,
  
  What you need to do is to enter Viber, go to “More” tab, choose “Deactivate”. Then reboot your phone, enter Viber again, and you will be asked to enter the phone number in the registration page. Now, enter your own number (not your sister’s), and that’s it
  
  On her new phone, she should install Viber and register with her own number as usual.
Laurspowell

Hi, I installed Viber on my Iphone4 but Im travelling at the moment and havent brought that phone with me.I have brought an old nokia phone with me which I have put the sim into. I also have an IPhone 3 with me which has no sim. I was able to install Viber on the IPhone 3 using wifi at the airport but it is saying something about Push notifications. I am entering my own mobile number(which is active in the old Nokia phone) but should I be entering an alternative one?
- http://www.viber.com Viber
  
  These are two separate issues:
  
  1. About the message you are seeing about the Push Notifications:
  The cause of this problem might be the fact that your iPhone is jailbroken/hacktivated, and that interferes with Push Notifications in your iPhone. Our support team might be able to assist you further with this issue – please read this page in our official Help Desk: http://bit.ly/uRG1Dw
  
  2. Once this issue has been sorted, you’ll be able to register Viber with your Nokia’s phone number. You will receive our code on the nokia phone, and use it on the iPhone. Then Viber will be ready to use
sandmania

My girlfriend installed viber onto a 2nd device without knowing that it wasn’t possible to use the same number on both devices. Now she realises that she can’t send messages from her iphone after activating the additional account on her ipod. She has now deactivated the account on her ipod and deleted the app in the hope that the original account on her iphone would begin working again. Unfortunately it hasn’t. Is there a simple way of restoring the account without having to deactivate the account from her iphone, deleting the app and reinstalling it, and not losing her history in the process?

Thanks.
- http://www.viber.com Viber
  
  @sandmania -
  
  Unfortunately not.
  
  At this stage, 1 Viber number can be assigned to only 1 device simultaneously. The moment that the same Viber number is registered on a second device, the first one gets automatically deactivated, and the message history is unfortunately lost
  
  In the future we are considering to implement a feature that should allow the insatllation of Viber on multiple devices.
Tharaphe

i can’t get code again from viber,because my viber is uninstalled,so,now i already installed viber again,but can’t receive code ,my phone number is from myanmar +95 973190918,please help me
- http://www.viber.com Viber
  
  Hi,
  Thank you for the report.
  
  This problem in Myanmar is known to us, and we’re trying to find its source these days and hopefully solve it as soon as possible.
  
  Meanwhile, we kindly ask you to report the details of the problem to our support team in this link: http://bit.ly/ukGVJ0
  
  Thank you in advance.
Amos_chan02

Hi! I just changed my phone and can’t get the access code. Pls help!
- http://www.viber.com Viber
  
  Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.
Narita_89

Hi! I’m facing an issue. I entered the same mobile number on 2 different phones to register, and I didn’t receive an access code on any, even after clicking the “Click here if you didn’t receive code within 60 seconds”. So I uninstalled Viber on one phone and tried again on the other and I still haven’t received the code.

Can this be fixed?
- http://www.viber.com Viber
  
  Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.
  
  Also, please note that 1 Viber number can only be assigned to 1 device simultaneously. So if you’d like to register Viber on 2 phones, you’ll need 2 different phone numbers to do so
Gago

I keep having freesing issued on my galaxy s 3 .. I know for a fact its not hardware issues cause its the latest and greatest
- http://www.viber.com Viber
  
  Please elaborate on this issue. What exactly happens and on what scenarios?
Faizalisni

I just installed my Viber but then I reset my phone again and install Viber list with phone numbers I have list but can not what?
Thank’s
- http://www.viber.com Viber
  
  Hi,
  
  What country are you located in? Which cellular network?
  - Faizalisni
    
    ok it’s working now. Thank’s
    - http://www.viber.com Viber
      
      We’re glad to hear
      
      Enjoy Viber!
      - Faizalisni
        
        ok
ty31

my viber has crashed, i registered many times, but i cant open it, what would i do? to fix my viber?
- http://www.viber.com Viber
  
  Hi,
  
  What device do you have? Which version of operating system?
domu

Since 2.2 didn’t seem to work well with Android 2.3.5 I switched back to 2.1.6; but now I can’t activate an account (get the code) because it probably got stuck in 2.2 system. Can someone from support help with this? Delete an account that got stuck in the system so it can register back again? Thanks
- http://www.viber.com Viber
  
  Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.
  
  * About version 2.2 – it should wrk just fine with Android 2.3.5. May we ask what the problem was?
  - domu
    
    hello. thanks for your reply; I followed your steps and the issue has been resolved. thanks.
    I am using an htc explorer and a samsung galaxy mini and having viber 2.2 installed on Android 2.3.5 crashed more often than when using 1.6. I am referring to system crashes (with reports to the manufacturer), not Viber ones.
    I could help you more on this since I work in software QA but my phones are not officially supported by Viber. Regards.
    - http://www.viber.com Viber
      
      It’s our pleasure to help. Enjoy the app!
      
      It is very hard to determine that Viber is the cause for your system (phone) crashes, are you sure that this is the cause?
Jevzaj

Ok lets say if you use the same code on 2 devices…. would you get charged for that?
- http://www.viber.com Viber
  
  One Viber number can be assigned to only 1 device simultaneously, so using the same code on 2 devices is actually impossible
  - Anon
    
    I made this mistake by activating viber on my new ipad– I had no idea one account couldn’t be installed on multiple devices unlike skype and ym–I wish this info was posted explicitly upon installataion or registration. Now, I’ve lost viber on my iphone (and my precious messge history!).
    I have since removed viber on my ipad and reinstalled viber on my iphone…Unfortunately, I can’t reactivate it because I am not getting the code via sms or voice!
    I’ve followed instructions and am still waiting…and waiting…and waiting. I’ve sent an email and one of those troubleshooting ticket things on viber and have yet to receive a response.
    - http://www.viber.com Viber
      
      Hi,
      
      Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.
Dee

I would like to use the same Vibre account on two separate devices. If I have to phone numbers to use for activation, can I do this?
- http://www.viber.com Viber
  
  Unfortunately at this stage 1 Viber number can be assigned to only 1 device simultaneously. So if you want to register Viber on a second device, you’ll need a different number for that.
  
  In the future, we might add the option of registering with the same number on multiple devices
Alicia Faro

I have a new phone and I want to put viber on it and it won’t sent me a code. I couldn’t deactavate it as phone was lost. How to get a new code?
- http://www.viber.com Viber
  
  Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options). If this doesn’t help, contact our support team at http://support.viber.com and give them the details of the problem.
http://www.facebook.com/noel.aleta Noel Andrew D. Aleta

Hi, I would like to clarify, I’m using a dual-sim capable unit… thus 2 phone numbers on 1 unit, and activated viber with my “1st phone number”. I would like to know how i would be able to use my “2nd phone number” with viber on the same unit (both of them at the same time). so that viber users that know my “2nd phone number” but not my “1st number” would still be able to call me thru viber. thanks a lot for this great app
- http://www.viber.com/ Viber
  
  Unfortunately this option is not yet possible in Viber.
  At the moment we’re working on developing a feature that allows a user to register the same Viber number on multiple devices. Your request is different – you would like to have 2 different Viber numbers on the same device, and this is a feature we are not yet sure when/if we will be developing. If we have news about it, we’ll officially publish it.
  Meanwhile, we invite you to enter our Feature Request page and post your suggestion there, or join an existing similar suggestion. The more people join on a request, the faster it will become reality
  You can find it here: http://helpme.viber.com/index….
http://www.facebook.com/menzz.flick Menz Flick

I have lost my phone with my viber account information’s if others can
use my viber account? or any solutions for deactivate my old viber
account on lost device?
i need to install viber on my new device with same phone number.
- http://www.viber.com/ Viber
  
  When you install Viber on your new device with the same phone number, the old Viber account will immediately deactivate itself, so you shouldn’t worry about it
  - http://www.facebook.com/menzz.flick Menz Flick
    
    Thanks Viber team then im safe
    - http://www.viber.com/ Viber
      
      Yep, if you install Viber again using the same number, it means that the other person will immediately stop being able to use Viber, meaning – no calls or messages will arrive in his phone.
      
      Our pleasure to help, enjoy!
      - VING
        
        If registering Viber on a second phone using the same Viber number as the ID is possible, would this give rise to any security issue where someone will use that same Viber number by registering with their own mobile device, and becomes your imposter who starts conversation with mutually known contacts?
      - http://www.viber.com/ Viber
        
        @VING -
        
        If/when we implement this feature (registering the same Viber number on multiple devices) – we will of course come up with a way to authenticate that it is indeed the same person registering on those 2 devices.
Darko

Hi, I also have one question about Viber:

I have Samsung Galaxy S DUOS with 2 sim cards (2 different numbers in one mobile device). At this moment I use viber for one of my number (sim 1). How can I also use viber on the same mobile device with my other number (sim 2)??? Does Viber have option for 2 diferent account-2 different number but on the same mobile device?
- http://www.viber.com/ Viber
  
  Unfortunately Viber is registered with the phone itself, and not with a specific SIM card. So at this stage there is no way to have 2 numbers assigned with your second SIM card. If this changes in the future, we’ll let you know.
Darko

Viber for 2 sim cards on the same device. Is it possible?
- http://www.viber.com/ Viber
  
  Please see our response to your original post
Mian

I use viber on my blackberry for texting. If I am to swich to android phones using the same cellphone numbers that I registered for viber, do I need to register again when I put my sim card to the new android phones?
- http://www.viber.com/ Viber
  
  Unfortunately yes, since Viber is installed on a device, and does not save any information in a “cloud”.
Sam

Hi, I installed viber in my ipad3, unfortunately the system doesn’t accept the activation code.
- http://www.viber.com/ Viber
  
  Which error message are you getting trying to enter your code?
Gin24

Hi there,
I have bought a new ipad 4 with retina display & cellular wifi i have sim card registered to it but m not able to receive the code on ipad nor call what should i do. I know that i cannot register same no. to two devices that is why i have took separate connection for it. Please help me. After entering my phone no. It ask me to wait for the code & take me to the screen where code needs to be entered. I tried reinstalling it many a times with a gap of 48 hours. But nothing works.
- http://www.viber.com/ Viber
  
  Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).
  
  In addition, you may try to register to Viber with a different number (for example – your home landline number, a friend’s number, etc.), in order to determine whether the problem is specific with your number, or a general one.
Arn

hi, i can’t seem to get viber on my Samsung Galaxy Sll. It was working for a week and then it stopped. Ive deactivated and reinstalled and it comes up with “Viber service is currently unavailable or being blocked. Please try again later” Ive been trying for 2 weeks now. Please help as Ive rung my network provider and they have said to contact you. Thanks in advance
- http://www.viber.com/ Viber
  
  Hi,
  What country are you located in? Which cellular network?
  
  It could be that the network you are connected to is blocking Viber’s traffic.
  
  1. First, please try uninstalling and reinstalling Viber when connecting to a few different WiFi networks (in order to pinpoint the source of the problem). What are the results?
  2. Also, please make sure the following ports are enabled (“forwarded”) on your routers or firewalls:
  TCP: 5242 + 4244
  UDP: 5243 + 9785
  
  (if you are not sure how to enable ports, you may contact your router manufacturer)
Luis

If I use a phone number of an uncle. After install viber in my ipad. Will my uncle receive notifications when a new message is send to me? Or the only one notification is the code number?
- http://www.viber.com/ Viber
  
  After registering, your Viber ID is the number with which you registered. However, the notifications themselves (calls + messages) arrive on the device where you register. Your uncle’s number will be your Viber number, and that means that in order to call you through Viber, people will need to dial (INSIDE viber) your uncle’s number.
Guest

Hi, my phone was stolen with my old phone number ( that has been disconnected ) registered with Viber account. I will be able to re-register viber with my new phone number, but is there any way I could delete that old viber account as I no longer have the phone with me to deactivate it and will not be able to register viber with that old number as the SMS access code will not reach me. I just do not want thiefs to use my old account. Thank you very much.
Chez

Hi, my phone was stolen with my old phone number ( that has been disconnected ) registered with Viber account. I will be able to re-register viber with my new phone number, but is there any way I could delete that old viber account as I no longer have the phone with me to deactivate it and will not be able to register viber with that old number as the SMS access code will not reach me. I just do not want thiefs to use my old account. Thank you very much for anyone’s help.
jhena

hi almost the same problem. but the scenario is this, i installed viber in my ipad4g using my exsisting qatar number, when i buy samsung galaxy s3 i also installed the viber using the same number, automatically my viber in ipad deactivated, then activation code was sent to my cellular, when i tried to enter it there is an error msg that the code is invalid, been trying for so many times but same error. then i uninstall it to my s3, and tried to install it again to my ipad and it works properly,, why is that i cant install it on my samsung phone?.. pls nid help
- http://www.viber.com/ Viber
  
  Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).
  
  In addition, you may try to register to Viber with a different number (for example – your home landline number, a friend’s number, etc.), in order to determine whether the problem is specific with your number, or a general one.
sara

Hi: I have been in US and using viber on my iPhone. Then I traveled outside in Asia and my contracted was terminated and the number is given to another person is US. While I am still using the same number, if he uses viber with the same number as mine (last version of viber), will he be able to access the message history?
- http://www.viber.com/ Viber
  
  At this stage, one Viber number can be assigned with only one device simultaneously. When you try registering to Viber with the same number on a second device, the first device immediately deactivates, and its data (message history, Recents, etc.) is deleted.
sara

Hi, if I enter viber from my other phone device (using the same phone number) in the last version of viber, will I be able to have my message history? thanks…
Mad Dog

I installed viber on my Ipod with my cell number not thinking that I could not have it on two devices I installed it on my andriod phone but could not get it activated. It kept giving error invalid code. I deactivated on ipod and reinstlled on phone but still getting error. I am receiving SMS with code but I keep getting the same error “Invalid code” need help
- http://www.viber.com/ Viber
  
  Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).
  
  In addition, you may try to register to Viber with a different number (for example – your home landline number, a friend’s number, etc.), in order to determine whether the problem is specific with your number, or a general one.
jklmn

well..i have 2 doubts.
1) if i activate my ipod touch 5g using my mom’s note 2 ..will her viber be cancelled?
2) if it is not cancelled , will my call history be available in her account?
i hope i’m clear!!
pls answer!!
- http://www.viber.com/ Viber
  
  Hi,
  
  Unfortunately yes, the Viber on her phone would be immediately deactivated. At this stage, one Viber number can be assigned with only one device simultaneously. When you try registering to Viber with the same number on a second device, the first device immediately deactivates, and its data (message history, Recents, etc.) is deleted.
  What you can do, however, is register your second device with a different number: your home number, an old cellphone number, family’s or friends.
  In future versions we are planning to add an option to register Viber on multiple devices. Once we have news on that, we’ll let you know
  - jklmn
    
    well..actually i didnt want her to get my calls and messages!! n thankss!!
  - jklmn
    
    and 1 more doubt…can others call me to my ipod? if yes…then what will be the contact numbeR?
    - http://www.viber.com/ Viber
      
      The Viber number that is assigned to the Viber on your iPod is the number with which you registered there
shykie

hi good day
it is true that viber is not free?
- http://www.viber.com/ Viber
  
  Viber itself is totally free, meaning we (Viber) don’t charge anything from you.
  
  Since Viber uses the internet, both sides of the conversation must be connected to either WiFi or 3G. If a user is connected to WiFi – that user is not paying anything for sure. If the user is connected to 3G, the user *may* be paying his cell company for the data (about 0.3MB per minute of call), but that depends on the specific data plan that he has with his cellular company, and needs to be verified with them.
  
  * Note that when a user is abroad using the cellular network (and not WiFi), there may be high Roaming charges by your cellular company for the data used.
cyc

Is it possible to retrieve message history after deactivating viber account?
- http://www.viber.com/ Viber
  
  Unfortunately not
  
  We (Viber) don’t keep a copy of our users’ message history, and so deleted Viber messages cannot be retrieved.
KM

I had a BB8230 but changed to a BB9790.
I deactivated my Viber account on the 8230.
I tried reactivating it on the 9790….but it doesn’t work.
I have tried using another number as well but it still doesn’t work.
Any suggestions?
- http://www.viber.com/ Viber
  
  When you say “doesn’t work”, what exactly do you mean?
ma06

Hi , i have a weird issue
I changed my cell phone and installed viber on it and gave my previous cell phone to my mom so now wwhen i re installed it for her, it works but my viber starts to ask for access code again. I de activated both accounts even did factory data reset on my previous ceel but there is still a problem. its like either my mom can use viber on my previous cell using her number or i can. we both cannot use the app at the same time. If one starts working, the other starts asking for access code. Please help.
- http://www.viber.com/ Viber
  
  At this stage, one Viber number can be assigned with only one device simultaneously. When you try registering to Viber with the same number on a second device, the first device immediately deactivates, and its data (message history, Recents, etc.) is deleted.
  
  What you need to do is completely delete Viber, re-install it, and make sure that you register to Viber with 2 different phone numbers (your mom’s number on her device, and your number on your device).
dad

can i save my message history on web?
- http://www.viber.com/ Viber
  
  Unfortunately not. But you can export your message history to a file, and email it to your email address. The option to do that is found inside Viber’s settings.
Nuuq

Is this possible after update?
- http://www.viber.com/ Viber
  
  It’s possible only between Viber Desktop, and a mobile device, running the latest version of Viber.
  
  But not between 2 mobile devices.
  - http://twitter.com/jkimionis John Kimionis
    
    Is there a technical reason for this? It would be very convenient to share a single account across multiple mobile devices. And since it is possible between desktop and 1 mobile, I suppose it could be also done for multiple mobiles.
    - http://www.viber.com/ Viber
      
      There’s no technological reason for this, per se. It’s a matter of planning and development, and specifically, this feature that could be very complex to implement.
      
      We are considering to add this feature in future versions of Viber. We recommend that you stay tuned for news and updates
      - valapsp
        
        How many weeks from now?
      - http://www.viber.com/ Viber
        
        We still don’t have estimated times of release. When we have news, we will publish it.
      - valapsp
        
        And why cant I see video chat option on my Android phone? (I can see the option on the PC client)
      - http://www.viber.com/ Viber
        
        Please note Viber for mobile has the option of video messaging, not video calls.
        
        If you’re running the latest version of Viber on mobile (3.x), then you should see this option inside the messaging page.
      - valapsp
        
        already have the latst version an cannot see the option you mentioned. (On droid RAZR maxx)
      - http://www.viber.com/ Viber
        
        Please see this page for more help: http://helpme.viber.com/index.php?/Knowledgebase/Article/View/443/0/how-to-send-a-video-message
      - valapsp
        
        thanx
      - http://www.viber.com/ Viber
        
        Our pleasure to help
andi

Viber Desktop + mobile is greate, but my friend has a phone + ipad and it’s a bit annoying for her to use viber on only one of these devices. Are there any plans of having an iPad optimized version which can be used in combination with a phone?
- http://www.viber.com/ Viber
  
  Hi,
  
  Yes, a version officially compatible with iPad is planned in the future, but unfortunately we still don’t know when exactly it will be ready.
  
  We are also considering to add support for installing the same Viber on mobile + Tablet/iPad. We recommend that you stay tuned for updates and news
Sonjg

I had viber on my old phone and due to the old phone “dying” i got a new phone yesterday. Im trying to install viber and every time i put the new access code in it does nothing, PLEASE HELP
- http://www.viber.com/ Viber
  
  Please try removing Viber, wait 24 hours, reinstall and try again (make sure you try both the SMS and the automated call options).
  
  In addition, you may try to register to Viber with a different number (for example – your home landline number, a friend’s number, etc.), in order to determine whether the problem is specific with your number, or a general one.
- http://www.viber.com/ Viber
  
  At this stage, one Viber number can be assigned with only one device simultaneously (except for Viber Desktop). When you try registering to Viber with the same number on a second device, the first device immediately deactivates, and its data (message history, Recents, etc.) is deleted.
  
  What you can do, however, is register your second device with a different number: your home number, an old cellphone number, family’s or friends.
  In future versions we are considering to add an option to register Viber on multiple devices. Once we have news on that, we’ll let you know
SS

I have a HTC explorer along with an iPod Touch
As of now , is it possible to use my phone no on both the devices simultaneously?
Or will this only be possible with future updates?
If that is the case , then when is such an update expected?
- http://www.viber.com/ Viber
  
  At this stage, one Viber number can be assigned with only one device simultaneously (except for Viber Desktop). When you try registering to Viber with the same number on a second device, the first device immediately deactivates, and its data (message history, Recents, etc.) is deleted.
  
  What you can do, however, is register your second device with a different number: your home number, an old cellphone number, family’s or friends.
  In future versions we are considering to add an option to register Viber on multiple devices. Once we have news on that, we’ll let you know
Mauricio Borgarello

I used to have Viber on my Lumia 920 windows phone 8, then I installed the desktop version without problems, and I also installed Viber on my android tablet. When doing so Viber on the windows phone stopped working. I try reactivating/ and re-installing it many times but I don’t get the sms with the new code nor the phone call. On the other hand it’s really easy to install the program in my other android phone. Is it a problem with Windows phone 8 specifically? How can I get an activation code for the phone. I’m in switzerland but the problem is not carrier related since if I just put my sim card in my android phone I get the sms almost instantly.
Thanks for the reply!
- http://www.viber.com/ Viber
  
  Hi,
  
  At this stage Viber can be installed on Desktop + 1 mobile device (‘mobile device’ includes Tablets, iPads, etc.)
  
  In the future we might also allow simultaneous installation on mobile + tablet. We’ll let you know if we have news about it
bismaa

If I uninstall my viber can the other viber user to whom I have send text messages through viber will still be able to see those messages? and can he reply to them?
- http://www.viber.com/ Viber
  
  If the messages had already been successfully sent from your device (before you uninstalled Viber), then yes – they will reach him, but he will not be able to reply to them via Viber (because you don’t have Viber anymore).
Ena

When sending regular SMS from phone, when does it duplicate the messages to viber. Because I was texting from my regular SMS. My viber isn’t even open but it registers in the viber of the person I’m texting. He thinks I’m using viber but I’m not. How is this so? Cause it is becoming an issue for us.
- http://www.viber.com/ Viber
  
  Hi,
  
  This is a feature by Viber, called “Free reply with Viber”. You can disable it in More–> Settings–>
  
  Both sides should disable it for this to stop happening
SMT

I believe someone has added my account to an imac, i dont own an imac, as this has been done or at least tried to illegally, id like to know if there is someway i can see if a second is connected to my account
- http://www.viber.com/ Viber
  
  Hi,
  
  In order for someone to install Viber Desktop using your number, they need to receive a confirmation code. But that code is sent to the Viber owner (you, in this case).
  
  You may try install Viber Desktop yourself (it will automatically cause their Viber Desktop to be deactivated).
  
  If the problem remains after that, please let us know and we will assist.
sanjju simha

Hi,
If I registered second device(phone) with another number, will I still get messages on both the devices? Can you please explain how it will work?
Thanks.
mike

You talk about using your home phone number to register a device like an ipad. But the home phone doesn’t get SMS, right? is there another way to register?

how do you cover your costs if there’s no ads / you don’t charge us? (not that I am complaining, just wanted to know).
- http://www.viber.com/ Viber
  
  There is an option for an automatic call that reads the code, and so home numbers are an option.
  
  Currently, Viber’s focus is on adding new features and integrating with more platforms, as well as improving overall system performance. At the same time, we are working on additional premium services that will generate revenue once they become available. The basic Viber service – Viber-to-Viber phone calls and text messages – will always remain free.
bien

My iphone was stolen. I deactivated my sim/account with my phone provide but wasn’t aware that Viber may still continue to operate with that number anyway? I was using viber desktop to chat with someone just now, and something strange happened. Characters appeared in my txt box – I’m assuming this was a stranger using viber on my stolen phone? I promptly deactivated the viber desktop account. At this stage, how can I ensure that this stranger doesn’t have access to my viber account?
- http://www.viber.com/ Viber
  
  In order to make sure the Viber account is disabled, you need to register to Viber on your mobile using the same number (of the iPhone that was stolen). Then, Viber will automatically be deactivated on the stolen iPhone.
  - Bien
    
    Thank you for your reply. At this stage, due to being overseas and physically not having a phone, I can’t operate my existing number (though it is on hold/blocked). Is there another way that I can ensure they can’t access my viber, so that I can use viber desktop without fear of them “eavesdropping”? At this stage without a sim, Viber is proving highly useful to communicate while overseas and I don’t want to go without.
    - http://www.viber.com/ Viber
      
      Unfortunately without a physical hold on the phone, it is impossible to do that
      
      Note that even if you use a help of a friend back in your home country, where your mobile phone is, in order to deactivate Viber, then your Desktop account will automatically be deactivated as well. This is because Viber mobile and Desktop are interconnected.
      
      Your best option to ensure your privacy is simply to lock your mobile phone (or any other means of securing that other people won’t be able to access it), ensuring nobody can see its content.
jeycee

I want this number 3274529431 for my account on viber
inair

My new cell was not giving me my verification code, however I used my old cell number to have the verification code sent there, it worked and i entered the code on the new cell, it is working great but however it looks like my new cell sync all the contacts of the old cell and the contacts of my new cell. how can I do stop the sync of contacts from my old cell. help plz! I got a new cell to avoid certain people and now they are messaging me!
- http://www.viber.com/ Viber
  
  Hi,
  
  Viber is synchronized with the contact list of the phone on which its installed (not with the phone that holds the number with which you registered).
  
  The people who messaged you are probably people who have your number saved on THEIR phone, and they received a notification that you now installed Viber.
Hoang

Hi there,

I have Viber installed in Mountain Lion and [many times] have had no problem activating it. However, every time I turn on my laptop and access Viber, it says something like the activation is no longer valid and asks me to activate Viber again. This happen EVERY SINGLE TIME I restart or turn on the laptop. How to fix this?

Thanks!
minesweeper

Hi, my wife have viber on her phone with her old postpaid number before. then when she unsubscribed to her postpaid line, just today someone registered with that number and all her messages etc.. cannot be retrieve on viber anymore.

Does the new holder of the postpaid number retrieves all her messages or pictures etc. or it was already been deleted the moment when the other person registers with that number?
Gayasama

Hi. I’m using Viber on The Iphone since a long time now. I’ve just installed the Windows version on my laptop. And after several hours, I’m still waiting for the activation code to be sent to my phone. I’ve put the right phone number, Viber is not disabled in my country. I wished they could call me and give me the activation code via call, but I dont know how to do.

thanks forward.

Can I have same Viber account on two different devices?

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